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JEN Johor Puteri Harbour by Shangri-La

Nusajaya , Persiaran Puteri Selatan, Puteri Harbour (Show on Map)

7.6

Good

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Summary of reviewsJEN Johor Puteri Harbour by Shangri-La is a great choice for those looking for a convenient location with access to nearby attractions, shops and restaurants. The hotel offers comfortable and spacious rooms with beautiful waterfront views, along with a cozy ambiance that makes guests feel at home. The friendly and helpful staff is generally well-trained and responsive to guest needs, making the hotel an excellent choice for families and leisure travelers. Although the breakfast can be improved and some guests have experienced maintenance issues like worn out furniture, guests give the hotel high marks for its cleanliness and good value for the money. The rooftop infinity pool with stunning views is a highlight for most guests, though some have encountered issues with pool maintenance and limited towels. While the hotel has received some negative reviews, the majority of guests highly recommend JEN Johor Puteri Harbour by Shangri-La and believe that it offers good quality and service befitting of a four-star hotel.
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Hotel with EV Charging Stations

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Infinity Pool

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types

About JEN Johor Puteri Harbour by Shangri-La

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Guest Reviews

7.6

Good

Location

The JEN Johor Puteri Harbour by Shangri-La is well situated for those who are driving with easy access to Legoland and plenty of food options nearby. The hotel boasts a beautiful scenic view of Puteri Harbour and is conveniently located next to Harbour Walk, which offers a range of restaurants, shops and even a Starbucks. Despite being a bit far from the city center, guests appreciate the strategic location and nearby park for evening strolls. While some mention the facility being a bit old, the hotel offers clean and convenient accommodations for a short getaway. However, it can be difficult to find a parking spot during peak periods. Overall, the location is good and offers convenient access to nearby attractions.

Breakfast

Guests have varied opinions about the breakfast at JEN Johor Puteri Harbour by Shangri-La. While some have found it to be disappointing with limited options, others have praised the wide variety of foods offered. The breakfast buffet is managed well despite the weekend crowds, although some guests have complained about the slow replenishment of food and long queues during peak hours. Overall, the breakfast is considered good with some standout dishes like delicious pastries, while others are just okay. The hotel is advised to improve their service by hiring more staff and preparing better for the breakfast crowd. Despite its shortcomings, breakfast is a nice addition to a good stay in this established hotel.

Rooms

JEN Johor Puteri Harbour by Shangri-La offers spacious and comfortable rooms that are clean and well-maintained. Guests enjoy the gorgeous views and love the cozy and comfy feel of the rooms. Although some reviews noted issues with worn furniture and maintenance, overall, the rooms are praised for their cleanliness and comfort. The hotel's staff is also commended for being helpful and friendly, accommodating guest requests for specific room views. Guests also appreciate the convenient location of the hotel within walking distance to shops and restaurants. Overall, JEN Johor Puteri Harbour by Shangri-La offers a great stay experience with comfortable beds and spacious rooms, although some maintenance issues may need to be addressed.

Beds

If you're looking for a comfortable and cozy stay, the beds at JEN Johor Puteri Harbour by Shangri-La won't disappoint. The majority of guests had a positive experience with the bedding, describing the pillows as comfortable and the bed as super comfy or very comfortable. Some even noted that the hotel offers the best comfort for bedding. While a few guests did have issues with bedsheets or dusty beds, these instances seem to be outliers. Additionally, some guests did report issues with the cleanliness of certain aspects of the room, such as robes or pillows, but again, these instances appear to be few and far between. Overall, if you're looking for a comfortable place to lay your head at night, JEN Johor Puteri Harbour by Shangri-La is a solid choice.

Cleanliness

JEN Johor Puteri Harbour by Shangri-La is a new building that offers clean and comfortable rooms. Many guests appreciate the hotel's cleanliness with comments mentioning that the rooms are clean and spacious enough. Some guests have encountered minor issues such as dirty or smelly linens, but overall the hotel is generally clean. The staff is friendly and accommodating and the hotel's location is convenient for Legoland visitors. However, some negative reviews cited signs of wear and tear such as moldy grout, outdated bathroom fixtures and dusty floors. Overall, the hotel provides a clean and comfortable experience for guests, but improvements could be made in areas such as attention to detail and maintenance.

Staff

JEN Johor Puteri Harbour by Shangri-La is known for its helpful and attentive staff. Guests reported that receptionists answered calls quickly and provided well-explained wait times. The hotel staff were also described as friendly, accommodating and a joy to be around. They were quick to respond to guest requests through booking.com chat and were pleasant to deal with. The hotel's robot serving Mango flavor ice cream popsicles at the reception area and the little fish tank with goldfishes added a surprise touch, delighting the younger guests. Though a few reviews mentioned untrained or slow staff, such accounts were in the minority and most guests praised the staff's responsiveness and professionalism. The hotel staff is friendly, approachable and courteous, befitting of the great hospitality and nice ambiance that the hotel offers.

Pool

JEN Johor Puteri Harbour by Shangri-La offers a pleasant stay for guests. Despite a few maintenance issues with the pool and some guests finding it far from their block, the rooftop infinity pool and outdoor pool with stunning views are definitely worth a visit. Children particularly enjoyed the pool and had fun in the water. The Sky Bar provided a relaxing atmosphere, perfect for winding down after a busy day. Although the pool has limited opening hours, overall, the pool and its view were a highlight for guests during their stay at JEN Johor Puteri Harbour.

Parking

JEN Johor Puteri Harbour by Shangri-La offers free parking for its guests, which is a great convenience. While some reviewers had negative experiences with the parking, such as it being old, run down and dimly lit, others appreciated the convenience of the basement carpark located within the hotel premises. Some guests also mentioned that the road leading to the car park was narrow and hard to spot, but they were thankful for the free parking. However, some guests felt that the hotel should provide valet service, especially for senior citizens. Despite the negative reviews, the majority of guests appreciated the free parking and found it to be a helpful amenity.

Family

JEN Johor Puteri Harbour by Shangri-La is a great place for a short family getaway. The hotel has a spacious room that is big enough for big families with enough space for Jemaah prayers too. The kids have fun in the pool and are entertained by a robot that serves Mango flavor ice cream popsicles at the reception area. The hotel has a good location with shops and restaurants just around it for supper or late night snacks. However, some reviewers mentioned that the breakfast variety can be improved and the room can provide a few more basic items such as room slippers. Additionally, some reviewers mentioned that it was not good for families as they charged adult prices for kids and that the restaurants around the area are scarce. Nonetheless, the hotel is perfect for families looking for a short and not crowded vacation.

4 Star

JEN Johor Puteri Harbour by Shangri-La is a lovely four-star hotel that is definitely worth the money. The facilities are superb and the service is very good. While some guests have had issues with slow room service or a decline in breakfast selection, overall the experience is positive. The pool view is spectacular and the hotel itself is bright and stylish. However, a few guests have had negative experiences with one even calling it their worst 4-star hotel experience ever. Despite this, many guests still recommend the hotel and believe that it should meet the standard and quality expected of a 4-star hotel.

Business

JEN Johor Puteri Harbour by Shangri-La is a hotel that provides various facilities and services for business travelers. The guests were pleased with the online experience, where they received an offer via email to add breakfast for their stay. However, some guests faced inconveniences such as untrained receptionists, poor communication and under-staffed service. Some guests also suggested that the hotel should provide valet service, especially for senior citizens. Despite these issues, the hotel offered no compensation or apology. One guest is still awaiting their bill invoice. Based on these reviews, JEN Johor Puteri Harbour by Shangri-La may not be the best choice for business travelers.

Accessible

JEN Johor Puteri Harbour by Shangri-La provides an accessible location for guests with convenience to popular attractions such as Legoland and Johor Premium outlet. Although there is no valet service, the hotel is clean and quiet, making it accommodating for senior citizens who may need assistance. Charging pods are not directly available, but the helpful concierge can provide a replacement key card with ease. Despite being outside of the city, there are nearby shops and restaurants open 24/7 within walking distance. Additionally, the hotel is in close proximity to Legoland, making it a perfect place to stay for visitors. However, some guests felt that there was not much to do around the area.

Outdoor Pool

Guests of JEN Johor Puteri Harbour by Shangri-La have commended the hotel on its rooftop pool. Many guests particularly loved the rooftop pool, praising its ambiance and refreshing atmosphere. They highlighted that the kids enjoyed the pool too. Although some guests experienced inconvenience in finding the pool as it was far and challenging to locate, they were still satisfied with their swimming experience when they finally found it. A few reviews mentioned the rooftop pool was clean and praised the courteous staff. However, some reviews noted a lack of towels and a dirty pool. Lastly, a small number of travelers suggested that the hotel should separate event bookings from pool access and utilize the large restaurant near the sky-bar. Overall, guests have enjoyed their pool time despite a few small criticisms.

Yes, JEN Johor Puteri Harbour by Shangri-La has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at JEN Johor Puteri Harbour by Shangri-La.

No, JEN Johor Puteri Harbour by Shangri-La doesn't allow dogs.

Yes, parking facilities are available at JEN Johor Puteri Harbour by Shangri-La.

Yes, JEN Johor Puteri Harbour by Shangri-La has a gym.

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