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Eurostars Diana Palace

Palencia , Avenida De Santander, 12 (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEurostars Diana Palace in Palencia is recognized for its prime location, offering easy access to key sights and transportation hubs. Positioned just a short walk from the train and bus stations, and close to Palencia's city center, it provides an ideal base for exploring local attractions while enjoying a quiet environment. Guests appreciate features such as free parking, adding convenience for those traveling by car.

The breakfast experience is generally positive, featuring a buffet with diverse options from savory to sweet, alongside attentive service. While there are suggestions for fresher pastries and smoother coffee service, guests find the overall experience a pleasant start to their day. Dinner is available Monday to Thursday and receives praise for flavorful dishes and excellent service, although the absence of weekend dining options prompts guests to seek alternatives.

Rooms at the hotel are mostly spacious and comfortable, highlighted by cozy beds and modern, clean bathrooms. Although some guests note areas for improvement such as room decor and soundproofing, the hotel maintains a high standard of cleanliness throughout. Staff across all departments earn commendations for their friendliness and professionalism, significantly enhancing guests' stays by providing insightful recommendations and attentive service.

Despite mixed reviews on the Wi-Fi connectivity, with challenges primarily on higher floors, and some difficulties with the car elevator affecting guests with larger vehicles, the hotel's overall value and comfort level are well-regarded. The beds consistently receive high praise for ensuring restful sleep, contributing to a cozy and satisfying experience.

While the hotel boasts many positives, it faces critiques on its four-star status, with some guests feeling that certain aspects do not meet the standards associated with this rating. Nevertheless, Eurostars Diana Palace's strengths in location, staff service, and room comfort lead to an overall positive reception from those seeking a reliable and conveniently located city hotel.
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Categories

Business Hotel

The hotel has 3 meeting rooms and a total event space of 190 sq m. It provides amenities such as internet access and is located close to the city center.

Accessible Hotel

This hotel is included in the list of accessible properties, tagged in the database as offering features for guests with accessibility requirements.

Hotel with EV Charging Stations

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Parking

EV charging stations

4-Star Hotel

Room Types

Single Room This air-conditioned room features Smart TV 55 inches (with Samsung TV free), free Wi-Fi, minibar, Nespresso coffee maker and a private bathroom with hairdryer and free toiletries.

Double or Twin Room (1-2 Adults) This air-conditioned room features Smart TV 55 inches (with Samsung TV free), free Wi-Fi, minibar, Nespresso coffee maker and a private bathroom with hairdryer and free toiletries.

Junior Suite This suite features a Smart TV 55 inches (with Samsung TV free), free Wi-Fi, minibar, Nespresso coffee maker, sofa and flat-screen TV.

About Eurostars Diana Palace

License: H34-000158

Guest Reviews

8.2

Very Good

Location

Eurostars Diana Palace boasts a prime location in Palencia, making it an ideal choice for those looking to explore the city. Situated just a short walk from both the train and bus stations, the hotel offers easy access to public transportation, which is particularly convenient for travelers arriving by train. Guests appreciate how close the hotel is to Palencia's vibrant city center, including main streets like Calle Mayor and the historic center, which are just a 10-minute walk away. This central positioning allows for exploring the city's attractions, sights, and local dining options with ease.

The hotel is praised for being in a quiet area, away from the hustle and bustle, yet still within walking distance to the heart of the city. Some reviews mention nearby amenities such as easy and free street parking, which adds to the convenience for those traveling by car. Overall, the strategic and central location of Eurostars Diana Palace is one of its standout features, providing easy access to both local attractions and transport hubs, ensuring a pleasant stay for visitors to Palencia.

Breakfast

Nestled in a convenient location, Eurostars Diana Palace offers a breakfast experience that generally receives positive feedback from guests. The buffet-style breakfast is celebrated for its variety, with many reviews highlighting the abundant and diverse selection available. Guests appreciate options ranging from savory to sweet dishes, along with freshly cut fruit. While the quality is praised, some guests note the breakfast could improve by ensuring fresher pastries and more natural juices.

The hospitality during breakfast adds a warm touch, and the service provided by attentive staff is frequently commended. Despite the delicious offerings, logistical aspects such as the slow coffee machine and occasional delays in replenishing items are minor areas for improvement mentioned by guests.

Pricing seems to be a topic of varied opinions; though labeled as expensive by some, others find it reasonable, especially with special pricing for children. Overall, breakfast at Eurostars Diana Palace is a satisfying start to the day, characterized by a broad range of choices and pleasant service, with room to refine certain elements to excel in providing a truly remarkable dining experience.

Dinner

Eurostars Diana Palace provides a delightful dining experience with flavors that make the evening meal truly delicious. The hotel offers restaurant service solely for dinner from Monday to Thursday, showcasing a variety of options, particularly at the buffet where selections range from coffee and chocolate milk to refreshing orange and pineapple juices. Guests appreciate the friendly and attentive dinner staff, who go out of their way to ensure a pleasant dining experience. Despite a smaller menu, the restaurant remains open until 11:00 PM, and guests often find the quality and price ratio of the meals to be very good. However, the lack of restaurant service from Friday to Sunday leaves many looking for dining alternatives elsewhere, with hotel staff providing helpful suggestions and guidance for nearby options. For those staying over the weekend, the absence of in-house dining can be an inconvenience, with guests needing to explore local dining venues. Although the variety at breakfast could benefit from more vegetables, the overall dining service during the available evenings garners appreciation and positive remarks.

Rooms

Eurostars Diana Palace offers a mixed experience, but a prevailing theme in guest reviews is the remarkable spaciousness and comfort of its rooms. Many guests appreciate the large rooms, which feature cozy and inviting beds with high-quality mattresses and pillows, ensuring a restful night's sleep. The bathrooms are often highlighted for their size and modernity, further adding to the comfort of the stay. Cleanliness is another notable point, as the rooms are consistently described as clean and tidy, meeting the standards expected of a quality hotel.

The hotel showcases modern functionality in its room design, and many reviews mention details such as large televisions, complimentary coffee makers, and ample cabinet space. There are occasional comments about the decor being contemporary yet sometimes outdated, suggesting a mismatch in styles for some guests.

While most rooms are spacious and boast good soundproofing, a subset is described as small and with inadequate lighting, particularly those facing interior courtyards. Instances of noise from nearby roads or darker environments are concerns for some guests. Despite these drawbacks, the hotel’s proximity to the train station and overall comfort make it a practical choice for travelers seeking convenience.

Staff interactions generally receive positive mentions, with efficient and friendly service contributing to a pleasant stay. Although some equipment may feel outdated, the hotel’s recent remodel ensures that the facilities meet modern expectations, blending comfort with functionality. Overall, Eurostars Diana Palace appears to strike a balance between comfort and value, offering a satisfactory experience for guests in search of a reliable city hotel.

Beds

Eurostars Diana Palace receives consistent praise for its comfortable beds, with multiple guests noting the beds and mattresses provided a restful experience. The pillows are also frequently appreciated, although a few reports point to less favorable aspects, such as potential discomfort from older or oddly sized pillows. Overall, reviews highlight the beds as very comfortable, with some describing them as large and offering great quality for a good night's sleep. The spacious rooms further enhance the overall comfort, making for a cozy stay. The bedding consistently earns high marks, although there are sporadic mentions of hard mattresses and isolated incidents of sagging springs. Regardless, many guests express high satisfaction with the sleep quality thanks to the comfortable beds, contributing positively to their hotel experience.

Cleanliness

Eurostars Diana Palace has consistently impressed guests with its immaculate cleanliness and exceptional staff. Visitors have described the hotel rooms as super clean, spacious, and featuring large, comfortable beds, contributing to a truly restful stay. The cleanliness is praised as exquisite, with the hotel maintaining a spotless environment both inside the rooms and in common areas. Guests highlight the meticulous attention to detail that extends throughout the property, ensuring a fresh and well-maintained atmosphere that enhances their overall experience.

Hotel facilities include modern amenities such as large TVs, air conditioning, and well-equipped bathrooms, all contributing to a comfortable and convenient visit. The friendly and professional staff further elevate the experience with their attentive service, creating a welcoming atmosphere appreciated by all guests. The hotel is ideally located close to the city center, making it easy for visitors to explore local attractions, all while enjoying a quiet and tranquil environment.

While a few guests noted minor issues, such as outdated decor in some areas, the overwhelming sentiment remains positive. Eurostars Diana Palace offers a clean, friendly, and comfortable stay with an excellent quality-price ratio, ensuring guests leave with fond memories and a desire to return.

Staff

Eurostars Diana Palace receives glowing praise for its exceptional staff, earning consistent accolades for their friendliness, professionalism, and attentiveness. Guests frequently highlight the friendly and courteous nature of the staff, with particular emphasis on the reception team, who provide superb service. Notable mentions focus on the receptionists, who stand out for their dedication to assisting guests and offering insightful recommendations, ensuring a memorable stay. The reception staff's ability to communicate effectively in English is also appreciated, further enhancing the guest experience.

The staff are described as super friendly, saving vacations with their attentive service and acting as informal tour guides. Their kindness extends beyond the reception to include cleaning personnel and wait staff, who contribute to the overall pleasant atmosphere. The interaction with the team is marked by warmth and professionalism, with guests feeling well cared for from check-in to check-out.

This commitment to service excellence is evident through numerous mentions of the staff's ability to make guests feel comfortable and valued. Whether resolving last-minute issues or ensuring the cleanliness of the facilities, the team's dedication leaves a lasting impression, bolstering the reputation of Eurostars Diana Palace as a top choice for travelers seeking outstanding hospitality.

Wi-Fi

Eurostars Diana Palace has received mixed reviews regarding its WiFi connectivity. Many guests have noted that the internet connection did not reach their rooms or was too weak to use, particularly on higher floors such as the fourth. There were reports of slow WLAN and unreliable signal making it difficult for business or personal online tasks.

However, there are positive mentions of instances where the WiFi was described as very good or excellent, contributing to an overall satisfactory experience for some visitors. Furthermore, the hotel offers free Wi-Fi in rooms, albeit reliability varies with location within the room. Despite these connectivity challenges, guests have praised the excellent pricing of the hotel, suggesting that other aspects of their stay balanced the WiFi issues.

Parking

Eurostars Diana Palace offers the convenience of on-site parking, but this comes with some challenges, particularly for drivers with larger vehicles. The hotel's parking system uses a car elevator, which many guests found to be narrow and difficult to navigate. It is best suited for compact cars, such as a Fiat 500 or Smart car, as larger vehicles risk scratching during access. The entrance to the parking lift is notably tight, making maneuvering tricky. Additionally, there is no direct access from the parking to the hotel's interior, requiring a return to the street to enter. Despite these issues, the availability of parking is appreciated by those with small cars, and there is also free parking available in the surrounding area, which is described as a quiet neighborhood. For those with larger vehicles, the parking experience can be quite an adventure, but alternatives exist nearby for a smoother experience.

4 Star

Eurostars Diana Palace appears to garner mixed opinions regarding its four-star rating and service offerings. While some aspects of the stay, such as the hotel's location, staff, and beautiful rooms with magnificent beds, are praised, many guests feel that the establishment falls short of four-star standards. The recurring theme among reviews is that the hotel does not meet the expected criteria of its rating, resembling more of a three-star or even two-star in some opinions.

Guests express dissatisfaction with specific elements like the slipperiness of the bathtub, complexity of the TV, lack of restaurant service from Friday to Sunday, and a breakfast buffet that leaves much to be desired. Additionally, some reviews highlight that the hotel needs a facelift and is aging, suggesting it needs updates to truly fit its four-star category. There are concerns about the cost relative to the quality provided, with some finding the price unreflective of the standard they received.

Despite some guests finding certain elements perfect, others conclude that the hotel does not correspond to the four-star claim, requiring improvements to align more closely with what is expected from a hotel of this caliber.

No, Eurostars Diana Palace doesn't have any pool.

No, a spa isn't available at Eurostars Diana Palace.

No, Eurostars Diana Palace doesn't allow dogs.

Yes, parking facilities are available at Eurostars Diana Palace.

No, Eurostars Diana Palace doesn't have a gym.

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