Hotel Castilla Vieja
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Summary of reviewsHotel Castilla Vieja in Palencia stands out primarily for its exceptional central location, allowing visitors to easily explore key attractions, historical sites, restaurants, bars and shops. Despite being close to the city's hustle and bustle, the hotel maintains a quiet, peaceful atmosphere, ensuring a restful retreat. The spacious, clean and comfortably furnished rooms add to the overall appeal with many guests highlighting the excellent quality of the beds.
Guests particularly praise the hotel staff for their friendly and helpful demeanors, contributing significantly to a satisfactory stay experience. The cleanliness levels receive high marks with both rooms and common areas being well-maintained. The availability of private underground parking, public lots and on-street parking caters well to drivers with the hotel's own garage being noted for its security, despite some guests finding it challenging to access.
Breakfast at Hotel Castilla Vieja receives mixed reviews, although the fresh products and attentive kitchen staff are appreciated. Some guests feel the options are basic or limited and the breakfast price might be a bit steep. Conversely, the hotel's café provides a simpler, more affordable option that many guests prefer. Dinner offerings are similarly mixed with many enjoying the high-quality food and service but some finding the menu limited or the food lacking flavor.
While the WiFi service is free, its performance varies with some guests experiencing weak signals or frequent disconnections. The gym arrangement, offering access to a nearby facility, is generally seen as a positive alternative to typical underwhelming hotel fitness centers. For those traveling with families, Hotel Castilla Vieja is highly recommended. Spacious family rooms and suites, friendly staff and amenities such as private parking make it particularly suitable for family stays.
Despite some minor criticisms regarding soundproofing, dated appearances in certain rooms and specific bathroom maintenance concerns, the overall guest experience at Hotel Castilla Vieja is positive. The hotel's strategic location, comfortable accommodations and superior service make it a preferred choice for visitors to Palencia, especially for those seeking convenience and ample room space.
Categories
Guests particularly praise the hotel staff for their friendly and helpful demeanors, contributing significantly to a satisfactory stay experience. The cleanliness levels receive high marks with both rooms and common areas being well-maintained. The availability of private underground parking, public lots and on-street parking caters well to drivers with the hotel's own garage being noted for its security, despite some guests finding it challenging to access.
Breakfast at Hotel Castilla Vieja receives mixed reviews, although the fresh products and attentive kitchen staff are appreciated. Some guests feel the options are basic or limited and the breakfast price might be a bit steep. Conversely, the hotel's café provides a simpler, more affordable option that many guests prefer. Dinner offerings are similarly mixed with many enjoying the high-quality food and service but some finding the menu limited or the food lacking flavor.
While the WiFi service is free, its performance varies with some guests experiencing weak signals or frequent disconnections. The gym arrangement, offering access to a nearby facility, is generally seen as a positive alternative to typical underwhelming hotel fitness centers. For those traveling with families, Hotel Castilla Vieja is highly recommended. Spacious family rooms and suites, friendly staff and amenities such as private parking make it particularly suitable for family stays.
Despite some minor criticisms regarding soundproofing, dated appearances in certain rooms and specific bathroom maintenance concerns, the overall guest experience at Hotel Castilla Vieja is positive. The hotel's strategic location, comfortable accommodations and superior service make it a preferred choice for visitors to Palencia, especially for those seeking convenience and ample room space.
Family Friendly Hotel
This hotel is considered one of the best family-friendly options in Palencia. It offers comfortable accommodations.
Dog Friendly Hotel
This hotel is pet-friendly and is appreciated for its location. It offers two restaurants and free WiFi for guests traveling with pets.
Business Hotel
While specific business amenities are not detailed, its central location and good reviews suggest suitability for business travelers needing convenient access to the city.
Accessible Hotel
Hotel Castilla Vieja is noted for having completely accessible facilities, with particular emphasis on the rooms being fully accessible. It is conveniently located near the city center.
4-Star Hotel
This hotel features a fitness center, a shared lounge, and a restaurant. It provides air-conditioned rooms with free WiFi, room service, and a concierge service. It also allows pets.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Hotel with Gym
Guest Reviews
Hotel Castilla Vieja in Palencia is lauded by guests for its exceptional central location, allowing easy exploration of the city's key attractions and historical sites. Positioned close to the main square, Calle Mayor and within walking distance of the train and bus stations, the hotel provides utmost convenience for both short-term and extended stays. Guests find the proximity to restaurants, bars and shops a significant advantage, making it ideal for experiencing local culture and dining.
Despite its central setting, the hotel manages to maintain a quiet and peaceful atmosphere, offering a restful retreat after a day of sightseeing. Adding to the comfort are the spacious and clean rooms with many guests appreciating the comfortable beds and well-maintained amenities.
The hotel's strategic placement near major highways enhances its appeal for travelers en route to or from the Santander port. Additionally, the availability of private parking at a reasonable price is frequently mentioned as a positive feature, providing peace of mind for those driving into the city.
Service excellence is another highlight with friendly and helpful staff consistently receiving praise for their professional and welcoming demeanor. Overall, Hotel Castilla Vieja's superior location, combined with quality service and comfortable accommodations, make it a preferred choice for visitors to Palencia.
Hotel Castilla Vieja receives mixed reviews about its breakfast offerings, though there are several consistent themes. The breakfast is frequently praised for being good, very complete and providing a variety of options. Guests appreciated the fresh products, such as high-quality cold cuts, delicious fruits and assorted pastries with some noting the excellent service from the kitchen staff.
However, some guests found the breakfast basic or limited in choice, pointing out a lack of variety in fruit, natural juices and warm snack options. The breakfast price was also a common point of contention with some feeling it was a bit expensive given the limited options available. More critical reviews mentioned a small breakfast room that occasionally made for a crowded experience and noted that the breakfast offerings did not justify the cost for a 4-star hotel.
The hotel's café provides a convenient and affordable breakfast alternative, garnering positive mentions for those who preferred a simpler, less pricey option. Overall, while there is room for improvement in variety and space management, many guests found the breakfast at Hotel Castilla Vieja to be a satisfactory start to their day.
Dinner at Hotel Castilla Vieja garners mixed reviews from its guests. Many emphasized the good value of the set dinner menu and the high quality of both the food and the service staff. The restaurant is described as great and very pleasant, particularly enjoying its central courtyard terrace amidst nearby buildings. The vegan and vegetarian options on the menu have received special praise for their quality and taste.
However, the price of the dinner menu is noted to be somewhat high compared to nearby restaurants and the choice available in the evening can be limited. Despite some enjoying very well-served and delicious meals, others report the food as tasteless and reheated, finding the menu limited and not up to expectations.
A few guests also mentioned the inconvenience of the cafeteria and room service being closed on Sundays and that the kitchen sometimes can't offer basic meals like a mixed sandwich outside of peak hours. On the bright side, the cafeteria service is considered good with friendly staff and a satisfying breakfast.
Overall, while the hotel restaurant receives positive feedback for its service and some of its food options, the mixed reviews suggest a somewhat inconsistent dining experience.
Hotel Castilla Vieja receives a wide range of feedback about its rooms with the majority of reviewers praising their spaciousness and cleanliness. Many guests highlight the comfortable beds and the large size of the rooms, which are often described as ideal for families and long stays. Some rooms even feature amenities like a terrace or balcony, adding to their appeal.
The hotel's central location and availability of nearby parking also gain favorable mentions. Guests appreciate the functional and renovated atmosphere of many rooms and the attentive and professional staff adds to a positive stay experience.
However, there are some criticisms. Issues with soundproofing are commonly noted with noise from other rooms and the hallway being a frequent complaint. Some guests also mention that certain rooms appear outdated or differ from the photos shown during booking. The washrooms, though spacious in many cases, are often singled out as needing updates with occasional reports of unpleasant odors or broken fixtures.
While the hotel offers good amenities such as safe, fridge and TV in the rooms, the overall experience can be quite variable depending on the specific room assigned. Despite these drawbacks, most guests find their rooms comfortable and properly maintained, fitting well within the expectations for the price point.
Overall, Hotel Castilla Vieja seems to offer a mix of modernity and classic charm with spacious, comfortable accommodations that are well-suited for a stay in Palencia, especially appreciated by those looking for generous room sizes and convenient locations.
Hotel Castilla Vieja receives consistent praise for its comfortable beds and spacious accommodations. Guests often highlight the large, clean and comfortable beds, which contribute significantly to a restful stay. The presence of blackout curtains in some rooms adds to the quality of sleep, ensuring guests are undisturbed by external light. The mattresses are frequently described as very comfortable, although a few reviews mention a preference for slightly softer options. Pillows generally receive positive feedback, though some guests find them a bit too soft or low.
The rooms themselves are often noted for their spaciousness and quietness, enhancing the overall comfort. The bedding is described as being of excellent quality, clean and very comfortable, complementing the large beds. Amenities such as double pillows per person, silent air conditioning and ample amenities contribute further to a pleasant experience.
While most feedback is overwhelmingly positive, a few guests have expressed issues with the firmness of some mattresses and the lack of memory foam pillows. However, these concerns are minor compared to the frequent commendations for the high comfort level of the beds and the overall room setup.
In summary, Hotel Castilla Vieja excels in providing a comfortable and spacious environment for a good night’s sleep, making it a standout choice for travelers seeking rest and relaxation.
The Hotel Castilla Vieja enjoys a strong reputation for maintaining high standards of cleanliness. Guests frequently commend the hotel's cleanliness, describing rooms as very clean, comfortable and spacious. The bedding and towels are often highlighted for their impeccable condition. The common areas and facilities also receive positive feedback for their well-maintained appearance.
Guests appreciate the friendly and helpful nature of the cleaning staff, noting their politeness and professionalism. The hotel's central location adds to its appeal, making it both convenient and pleasant for visitors. The terraces and balconies extending from bright, clean rooms are a notable feature, contributing to the overall comfort of the stay.
However, some criticisms arise regarding the cleanliness of specific areas, such as bathrooms, which occasionally lack thorough cleaning with some guests mentioning outdated fixtures and minor maintenance issues. Despite these occasional lapses, the majority of reviews emphasize the hotel’s overall clean and tidy environment, making it a reliable option for travelers seeking a spotless and comfortable stay.
Hotel Castilla Vieja garners consistent praise for its welcoming and professional staff. Most guests found the reception team to be particularly friendly and attentive, noting the professionalism of the employees and their helpful nature. While there were a few comments on language barriers, the majority of visitors highlighted the staff's kindness and willingness to assist with any needs. The cafeteria and cleaning staff also received commendations for their friendliness and top-notch service.
Guests appreciated the accommodating nature of the hotel, such as providing alternative room arrangements when their initial preferences couldn't be met. The overall treatment from the staff received high marks with many noting superb attention, professionalism and helpfulness. Even though some guests faced minor issues, these were generally resolved promptly, showcasing the staff's dedication to ensuring a pleasant stay.
Overall, the positive interactions with the hotel's personnel significantly contributed to a satisfying and comfortable experience at Hotel Castilla Vieja.
Travelers staying at Hotel Castilla Vieja have had a range of experiences with the hotel's WiFi service. Many guests appreciated that the hotel offers free WiFi; however, the overall reliability and signal strength appeared to be inconsistent. While some found the connection to be reliable and praised the excellent signal in certain areas, others encountered multiple issues such as weak signals, frequent disconnections and inadequate network coverage.
In many cases, the WiFi was described as weak but sufficient for basic use, whereas several guests noted that it often did not reach their rooms or function properly. Obtaining the WiFi password from reception was an extra step required for guests, which some found inconvenient. Additionally, those staying in secondary areas of the hotel reported especially poor connectivity, particularly during nighttime.
In summary, while Hotel Castilla Vieja provides complimentary WiFi, potential guests might want to be prepared for variable performance and might need to take the extra step of asking for the WiFi password at the reception.
Hotel Castilla Vieja offers a unique gym experience through an agreement with a nearby gym, allowing guests access to a well-equipped facility. This arrangement addresses the common issue of hotels having underwhelming fitness centers by providing a better alternative. While some guests have noted the gym's external location, the setup generally seems to meet the needs of travelers looking for comprehensive workout options. Overall, this solution enhances the fitness amenities available to guests.
Hotel Castilla Vieja offers a variety of parking options, catering to different needs and budgets. Guests can enjoy the convenience of underground parking directly beneath the hotel, which is secure and well-maintained. Additionally, there are public parking lots and on-street parking available nearby, often perceived as both affordable and convenient.
The hotel's own garage is highlighted for being spacious and secure, yet some reviews pointed out that it can be challenging to access, especially for larger vehicles. The underground parking is noted for being a bit dark and narrow and some guests mentioned difficulties due to the high ramps and insufficient lighting.
While the cost for hotel parking, typically around 11 EUR per day, is generally seen as reasonable or affordable, a few guests felt it was on the expensive side. It's worth noting that alternative cheap parking options are available nearby, such as a public lot only two minutes away costing around 1.5 EUR for a whole day, offering a budget-friendly solution.
Despite some drawbacks like the lack of direct access from the parking to the hotel and the occasional need to obtain a key for parking each time, many guests appreciated the added convenience of having multiple parking choices. Overall, whether opting for the hotel's secure underground garage or nearby public lots, guests found the parking options at Hotel Castilla Vieja to be a largely positive aspect of their stay.
Hotel Castilla Vieja offers a welcoming and comfortable atmosphere that's particularly well-suited for families. The staff's exceptional service and kind receptionists contribute to a pleasant stay. The hotel features spacious family rooms, including suites and triple rooms, which are highly practical for family stays. These rooms often come with multiple sleeping areas and bathrooms, making them very convenient for families with children.
The overall environment is very family-friendly and the location is ideal with close proximity to attractions, restaurants and leisure activities that can delight all family members. Private parking is another significant benefit for those traveling with children, making logistics hassle-free. Guests often recommend the hotel to friends and family for its suitability and comfort for family visits.
Hotel Castilla Vieja presents a mixed experience for guests with several aspects not quite aligning with the expectations of a four-star rating. Despite claims of a four-star status, many reviews suggest the hotel operates on a level that feels closer to three stars. The rooms are very well maintained and clean with some looking appropriate for a four-star establishment. However, guests frequently note that the facilities and amenities fall short. Issues such as outdated décor, creaking floors and inadequate toiletries contribute to a sense of the hotel needing renovation.
Moreover, soundproofing and room conditions, such as uncomfortable mattresses and inadequate pillows, detract from the overall experience. The level and quality of service have also been highlighted as not meeting four-star standards with suggestions that it feels more suitable for a three-star rating. Parking facilities are also noted as fitting for a four-star service, but this positive is overshadowed by the broader sentiment of insufficient value for the price paid.
Overall, while Hotel Castilla Vieja maintains its rooms well and keeps them clean, there are significant gaps in services and facilities that challenge its four-star claim.
Hotel Castilla Vieja presents itself as a suitable option for business travelers, offering a location that proves advantageous for those on work trips. It is described as more of a business hotel, catering specifically to the needs of business people. Despite the limited number of business-related amenities, the hotel manages to provide an adequate experience for those visiting for professional purposes. The accessible webinars are a notable feature, enhancing the convenience for guests attending virtual meetings. However, some guests find the parking price to be high. Overall, it remains a good place to stay on business.
Hotel Castilla Vieja is a dog-friendly establishment that offers a welcoming environment for guests traveling with pets. Pets are allowed in the rooms and can even join their owners near the bar, which many guests appreciated. The staff is described as friendly and very willing to help, ensuring a pleasant stay for both humans and their furry companions. The hotel’s convenient parking adds to its overall accessibility for pet owners.
A small supplement of €8 is charged for pets, but there are no additional fees, an aspect that guests found reasonable. Pets are accepted without any hassle, making it a favorable choice for those who prioritize traveling with their pets.
However, there are some limitations to the pet-friendly policy. Dogs are not permitted in the breakfast area, which is a common issue at many hotels. Additionally, no specific amenities for dogs, such as dog beds or food, are provided. Communication about pet policies could also be improved, especially regarding specific requests.
Despite these minor restrictions, Hotel Castilla Vieja remains a clean and comfortable option for pet owners. The policy to accept pets, including larger breeds like Labrador Retrievers, contributes to its reputation as a pet-friendly hotel. Overall, guests found the hotel welcoming and accommodating, appreciating the opportunity to travel with their dogs without significant issues.
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Location
Despite its central setting, the hotel manages to maintain a quiet and peaceful atmosphere, offering a restful retreat after a day of sightseeing. Adding to the comfort are the spacious and clean rooms with many guests appreciating the comfortable beds and well-maintained amenities.
The hotel's strategic placement near major highways enhances its appeal for travelers en route to or from the Santander port. Additionally, the availability of private parking at a reasonable price is frequently mentioned as a positive feature, providing peace of mind for those driving into the city.
Service excellence is another highlight with friendly and helpful staff consistently receiving praise for their professional and welcoming demeanor. Overall, Hotel Castilla Vieja's superior location, combined with quality service and comfortable accommodations, make it a preferred choice for visitors to Palencia.
Breakfast
However, some guests found the breakfast basic or limited in choice, pointing out a lack of variety in fruit, natural juices and warm snack options. The breakfast price was also a common point of contention with some feeling it was a bit expensive given the limited options available. More critical reviews mentioned a small breakfast room that occasionally made for a crowded experience and noted that the breakfast offerings did not justify the cost for a 4-star hotel.
The hotel's café provides a convenient and affordable breakfast alternative, garnering positive mentions for those who preferred a simpler, less pricey option. Overall, while there is room for improvement in variety and space management, many guests found the breakfast at Hotel Castilla Vieja to be a satisfactory start to their day.
Dinner
However, the price of the dinner menu is noted to be somewhat high compared to nearby restaurants and the choice available in the evening can be limited. Despite some enjoying very well-served and delicious meals, others report the food as tasteless and reheated, finding the menu limited and not up to expectations.
A few guests also mentioned the inconvenience of the cafeteria and room service being closed on Sundays and that the kitchen sometimes can't offer basic meals like a mixed sandwich outside of peak hours. On the bright side, the cafeteria service is considered good with friendly staff and a satisfying breakfast.
Overall, while the hotel restaurant receives positive feedback for its service and some of its food options, the mixed reviews suggest a somewhat inconsistent dining experience.
Rooms
The hotel's central location and availability of nearby parking also gain favorable mentions. Guests appreciate the functional and renovated atmosphere of many rooms and the attentive and professional staff adds to a positive stay experience.
However, there are some criticisms. Issues with soundproofing are commonly noted with noise from other rooms and the hallway being a frequent complaint. Some guests also mention that certain rooms appear outdated or differ from the photos shown during booking. The washrooms, though spacious in many cases, are often singled out as needing updates with occasional reports of unpleasant odors or broken fixtures.
While the hotel offers good amenities such as safe, fridge and TV in the rooms, the overall experience can be quite variable depending on the specific room assigned. Despite these drawbacks, most guests find their rooms comfortable and properly maintained, fitting well within the expectations for the price point.
Overall, Hotel Castilla Vieja seems to offer a mix of modernity and classic charm with spacious, comfortable accommodations that are well-suited for a stay in Palencia, especially appreciated by those looking for generous room sizes and convenient locations.
Beds
The rooms themselves are often noted for their spaciousness and quietness, enhancing the overall comfort. The bedding is described as being of excellent quality, clean and very comfortable, complementing the large beds. Amenities such as double pillows per person, silent air conditioning and ample amenities contribute further to a pleasant experience.
While most feedback is overwhelmingly positive, a few guests have expressed issues with the firmness of some mattresses and the lack of memory foam pillows. However, these concerns are minor compared to the frequent commendations for the high comfort level of the beds and the overall room setup.
In summary, Hotel Castilla Vieja excels in providing a comfortable and spacious environment for a good night’s sleep, making it a standout choice for travelers seeking rest and relaxation.
Cleanliness
Guests appreciate the friendly and helpful nature of the cleaning staff, noting their politeness and professionalism. The hotel's central location adds to its appeal, making it both convenient and pleasant for visitors. The terraces and balconies extending from bright, clean rooms are a notable feature, contributing to the overall comfort of the stay.
However, some criticisms arise regarding the cleanliness of specific areas, such as bathrooms, which occasionally lack thorough cleaning with some guests mentioning outdated fixtures and minor maintenance issues. Despite these occasional lapses, the majority of reviews emphasize the hotel’s overall clean and tidy environment, making it a reliable option for travelers seeking a spotless and comfortable stay.
Staff
Guests appreciated the accommodating nature of the hotel, such as providing alternative room arrangements when their initial preferences couldn't be met. The overall treatment from the staff received high marks with many noting superb attention, professionalism and helpfulness. Even though some guests faced minor issues, these were generally resolved promptly, showcasing the staff's dedication to ensuring a pleasant stay.
Overall, the positive interactions with the hotel's personnel significantly contributed to a satisfying and comfortable experience at Hotel Castilla Vieja.
Wi-Fi
In many cases, the WiFi was described as weak but sufficient for basic use, whereas several guests noted that it often did not reach their rooms or function properly. Obtaining the WiFi password from reception was an extra step required for guests, which some found inconvenient. Additionally, those staying in secondary areas of the hotel reported especially poor connectivity, particularly during nighttime.
In summary, while Hotel Castilla Vieja provides complimentary WiFi, potential guests might want to be prepared for variable performance and might need to take the extra step of asking for the WiFi password at the reception.
Gym
Parking
The hotel's own garage is highlighted for being spacious and secure, yet some reviews pointed out that it can be challenging to access, especially for larger vehicles. The underground parking is noted for being a bit dark and narrow and some guests mentioned difficulties due to the high ramps and insufficient lighting.
While the cost for hotel parking, typically around 11 EUR per day, is generally seen as reasonable or affordable, a few guests felt it was on the expensive side. It's worth noting that alternative cheap parking options are available nearby, such as a public lot only two minutes away costing around 1.5 EUR for a whole day, offering a budget-friendly solution.
Despite some drawbacks like the lack of direct access from the parking to the hotel and the occasional need to obtain a key for parking each time, many guests appreciated the added convenience of having multiple parking choices. Overall, whether opting for the hotel's secure underground garage or nearby public lots, guests found the parking options at Hotel Castilla Vieja to be a largely positive aspect of their stay.
Family
The overall environment is very family-friendly and the location is ideal with close proximity to attractions, restaurants and leisure activities that can delight all family members. Private parking is another significant benefit for those traveling with children, making logistics hassle-free. Guests often recommend the hotel to friends and family for its suitability and comfort for family visits.
4 Star
Moreover, soundproofing and room conditions, such as uncomfortable mattresses and inadequate pillows, detract from the overall experience. The level and quality of service have also been highlighted as not meeting four-star standards with suggestions that it feels more suitable for a three-star rating. Parking facilities are also noted as fitting for a four-star service, but this positive is overshadowed by the broader sentiment of insufficient value for the price paid.
Overall, while Hotel Castilla Vieja maintains its rooms well and keeps them clean, there are significant gaps in services and facilities that challenge its four-star claim.
Business
Dog Friendly
A small supplement of €8 is charged for pets, but there are no additional fees, an aspect that guests found reasonable. Pets are accepted without any hassle, making it a favorable choice for those who prioritize traveling with their pets.
However, there are some limitations to the pet-friendly policy. Dogs are not permitted in the breakfast area, which is a common issue at many hotels. Additionally, no specific amenities for dogs, such as dog beds or food, are provided. Communication about pet policies could also be improved, especially regarding specific requests.
Despite these minor restrictions, Hotel Castilla Vieja remains a clean and comfortable option for pet owners. The policy to accept pets, including larger breeds like Labrador Retrievers, contributes to its reputation as a pet-friendly hotel. Overall, guests found the hotel welcoming and accommodating, appreciating the opportunity to travel with their dogs without significant issues.
No, Hotel Castilla Vieja doesn't have any pool.
No, a spa isn't available at Hotel Castilla Vieja.
Yes, Hotel Castilla Vieja welcomes dogs.
Yes, parking facilities are available at Hotel Castilla Vieja.
Yes, Hotel Castilla Vieja has a gym.
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