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Summary of reviewsGrande Hotel Petrópolis enjoys a prime location in the heart of Petrópolis, allowing guests easy access to major tourist sites, shops and amenities. The historical, well-preserved building offers a blend of colonial charm with modern comforts, making it a highly recommended choice for exploring the city on foot. Visitors frequently praise the hotel's cleanliness, noting the spotless rooms and well-maintained common areas, which contribute to an overall sense of order and tidiness.
Guests commend the hotel for its comfortable rooms, which are described as modern, cozy and equipped with high-quality furnishings and amenities. The beds receive particular praise for their comfort, ensuring guests have a restful night's sleep. However, some reviews mention that a few rooms are smaller than expected and noise can be an issue for those facing the street.
The breakfast experience at Grande Hotel Petrópolis is generally well-received with guests appreciating the abundant and delicious options, including a variety of fruits, breads, pastries and cold cuts. The cleanliness and service during breakfast are also highlighted, although some guests noted a desire for more variety to cater to specific dietary needs. The dinner service, though limited to weekends, offers well-prepared, flavorful options with exceptional service, making it a pleasant dining experience.
The hotel's staff is consistently commended for their friendliness, attentiveness and professionalism. Guests often describe the service as impeccable with the staff being accommodating and helpful, enhancing the overall hospitality experience. The valet parking service, despite being located off-site, is appreciated for its efficiency, though some guests found the process slow and inconvenient.
Families find the hotel particularly welcoming with family-friendly accommodations and thoughtful amenities like kids' areas and baby cribs. The hotel's gym, while clean and equipped with a sauna, drew some criticism for its outdated equipment and limited operating hours. Additionally, the free Wi-Fi service generally receives positive feedback, though some guests experienced issues with connectivity in their rooms.
Overall, Grande Hotel Petrópolis maintains a high standard of comfort, cleanliness and service, making it a favorable choice for both leisure and business travelers. The hotel's blend of historical charm with modern amenities, coupled with its friendly and attentive staff, ensures a pleasant and enjoyable stay. Show more
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Family Friendly Hotel
Located on Rua do Imperador, this hotel places families in the heart of Petrópolis, offering easy access to historical sites and attractions. Its size suggests a range of services and amenities suitable for accommodating families.
Romantic Hotel
This historic hotel features classic architecture and comfortable accommodations. Its central location provides easy access to the city's cultural and historical attractions, perfect for a romantic exploration of Petrópolis.
Business Hotel
This 4-star hotel offers luxurious amenities suitable for business travelers. It features well-appointed rooms and suites, and is known for its impeccable service. The hotel has meeting rooms available for events.
Hotel with Parking
As a 'Grande Hotel', this establishment includes parking facilities for its guests. Its size and nature imply substantial parking availability.
Accessible Hotel
This hotel offers a Room - Disability Access specifically designed for guests with accessibility needs. It also features an entire unit that is wheelchair accessible, accessible parking, a roll-in shower, shower chair, lowered sink, and toilet with grab rails.
Hotel with Gym
This hotel features a state-of-the-art fitness center equipped with modern facilities. It also offers a dedicated area for yoga and stretching, allowing guests to rejuvenate their mind and body.
4-Star Hotel
Located in the historical center, this hotel offers a blend of traditional charm and modern amenities. Guests consistently praise its excellent value, exceptional facilities, and prime location for exploring the city's landmarks.
Hotel where Extra Health & Safety Measures Have Been Taken
A historic hotel with a long-standing reputation likely has established safety protocols and maintains standards expected by its clientele.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Superior Double RoomThis spacious room offers air conditioning, an LCD TV, safe, minibar and box-spring bed. It has a view of the side or back of the hotel. Wi-Fi is free.
Executive SuiteThis room features a sofa bed and a small kitchen with microwave and kettle. It offers air conditioning, an LCD TV, safe, minibar and box-spring bed.
Luxury Double RoomLocated at the front of the hotel, this room offers air conditioning, an LCD TV, safe, minibar and box-spring bed.
Room - Disability AccessThis spacious room offers air conditioning, an LCD TV, safe, minibar and box-spring bed. Bars on the wall help guests with mobility restrictions. A Braille menu is provided.
Luxury Triple RoomLocated at the front of the hotel, this room features a beautiful view of the Imperial Museum. It offers air conditioning, an LCD TV, safe, minibar and box-spring bed.
Superior Triple RoomThis spacious room offers air conditioning, an LCD TV, safe, minibar and box-spring bed. It has a view of the side or back of the hotel. Wi-Fi is free.
Suite with City ViewThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, a minibar, a tea and coffee maker, a safe deposit box as well as city views. The unit has 1 bed.
Quadruple RoomIn the kitchenette, guests will find kitchenware, a microwave and a tea and coffee maker. The quadruple room offers air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The unit has 3 beds.
Guest Reviews
9.0
Excellent
Location
The Grande Hotel Petrópolis boasts an exceptional location in the heart of Petrópolis, making it an ideal base for exploring the city's historic center. Guests consistently praise the ease of walking to major tourist attractions, such as the Imperial Museum and São Pedro Cathedral, eliminating the need for a car. The hotel's central setting also places it close to local shops, Rua Teresa and various amenities, enhancing the convenience for visitors. Additionally, the historical and well-preserved building complements the overall experience, offering modern comforts while retaining its colonial charm. Overall, the prime location, coupled with excellent service, cleanliness and a hearty breakfast, makes it a highly recommended choice for tourists eager to explore Petrópolis on foot.
Breakfast
Grande Hotel Petrópolis provides a solid breakfast experience based on guest reviews. Many guests have praised the breakfast for being well-served, delicious and abundant. Several guests specifically highlighted the diverse options, including plenty of fruits, breads, cakes and cold cuts, which contributed to a positive start to their day. The presence of exceptional homemade pastries, especially cakes, won the hearts of many.
The breakfast's quality and cleanliness also received notable mentions with some guests pointing out the adherence to COVID-19 protocols. The breakfast service, at times, impressed visitors with its attentiveness and friendly staff. The varied and tasty offerings seem to have pleased many guests, although there were some who felt that the breakfast could be more varied, especially catering to vegans, celiacs and those looking for lactose-free options.
On a few occasions, guests noted that there were delays in replenishing food items and wished for a broader selection. Despite these observations, the majority of reviews leaned positively, indicating that Grande Hotel Petrópolis generally meets and sometimes exceeds breakfast expectations.
Dinner
Guests at Grande Hotel Petrópolis have generally positive things to say about the dinner experience at the hotel. Despite meals being available only on Fridays and Saturdays, the dining options are varied and well-prepared, including vegetarian dishes. The soup served in the evening and signature dishes like the caraway-flavored pudding and gnocchi receive special mentions for their flavor and quality.
Special occasions such as New Year's Eve also feature good dinner options, though some have noted that this particular event might not always meet expectations. The attentive and helpful restaurant staff play a significant role in enhancing the dining experience, consistently providing excellent service. The restaurant’s ambiance and the quality of food make it a great choice for celebrating special occasions, like the review of a couple’s 35th wedding anniversary.
However, there are minor critiques, including a cold steak and an opinion that dinner should be included given the price. Overall, the dining options at Grande Hotel Petrópolis are appreciated for their taste, variety and the exceptional service provided by the staff.
Rooms
Grande Hotel Petrópolis receives largely positive feedback regarding its rooms. Guests frequently mention the high level of comfort, cleanliness and modern updates in the rooms. The beds are characterized as particularly comfortable and many find the overall room design pleasing. Rooms are described as cozy with new and well-maintained furnishings creating a pleasant atmosphere. The bathrooms, though occasionally noted as small, are generally clean and functional with impressive water pressure and cleanliness.
Although certain rooms are highlighted for their spaciousness, there are repeated mentions of smaller room sizes, which some guests find not ideal for families or longer stays. The noise levels from hallways and nearby facilities are sometimes problematic. Rooms facing the street might experience more disturbances, but the hotel's central location in Petropolis remains a significant advantage for many guests.
The facilities are praised for being modern and newly renovated, adding to the overall comfort of the stay. The cleanliness of the rooms is consistently noted, from clean linens to high-quality towels. However, some guests noted minor inconveniences, such as difficulties with TV remotes and a lack of outlets. Despite these smaller issues, the overall feedback suggests that Grande Hotel Petrópolis offers a comfortable and pleasant stay with a good balance of modern conveniences and cleanliness, especially suitable for solo travelers and business trips.
Beds
The reviews on the beds at Grande Hotel Petrópolis highlight a consistent theme of comfort and cleanliness, making it evident that this hotel takes its sleeping arrangements seriously. Guests frequently mention comfortable beds with neat and tidy bedding, ensuring a restful night's sleep. The mattresses receive positive remarks for their comfort with several reviews emphasizing their good quality.
The hotel seems to maintain high standards of cleanliness, as the bed linens are noted to be fresh and well-maintained. Some guests describe the beds as soft, though a few found the mattresses too soft or wished for larger beds. Despite these minor critiques, the overall consensus paints a picture of a cozy and inviting sleep environment.
Double and single bed configurations are available with most guests finding them satisfactory, although there was a mention of a booking mix-up resulting in two single beds instead of a double. On the whole, Grande Hotel Petrópolis earns high marks for providing a comfortable and clean sleeping experience, making it a favorable choice for travelers seeking a good night's rest.
Cleanliness
Grande Hotel Petrópolis consistently receives high marks for its exceptional cleanliness. Guests frequently commend the hotel for its spotless rooms, which are well-arranged, neat and comfortable. The overall environment within the hotel is uncluttered and modern, contributing to a sense of order and tidiness that many travelers appreciate.
In addition to the rooms, the facilities and common areas are described as very clean and organized. Clean towels and bed linens are consistently noted, enhancing the overall comfortable stay. The fresh, airy rooms, often highlighted for being both fragrant and uncluttered, provide a pleasant atmosphere for guests.
While the hotel predominantly receives praise for its cleanliness, some reviews mention minor issues such as occasional dust or small forgotten items from previous guests. Despite these rare occurrences, the general consensus remains highly positive, emphasizing impeccable cleanliness and well-maintained spaces throughout the hotel.
Visitors also appreciate the seamless combination of cleanliness with other aspects like comfort, good decoration and a well-organized breakfast. Overall, Grande Hotel Petrópolis is celebrated for maintaining a high standard of hygiene and tidiness, making it a reliable choice for travelers who prioritize a clean and comfortable stay.
Staff
Guests of Grande Hotel Petrópolis consistently commend the hotel staff for their exceptional service and professionalism. Numerous reviews highlight the friendliness, attentiveness and politeness of the staff, from reception to housekeeping and breakfast services. Visitors frequently describe the employees as accommodating, courteous and always ready to assist with any needs, ensuring a pleasant and seamless stay. The service quality is often characterized as impeccable and first-class with many noting the helpfulness and kindness of the staff. Specific mentions include the efficient valet service and the attentive care provided by the hotel's management and reception team. Guests also appreciate the staff's ability to provide useful tips and dedicated service, contributing to an overall outstanding hospitality experience.
Wi-Fi
The Wi-Fi experience at 'Grande Hotel Petrópolis' generally received positive feedback from guests with many noting the Wi-Fi was of good quality, easy to connect to and without complications. The signal was described as stable and available throughout the hotel, offering a perfect connection in many areas. However, there seems to be a recurring issue with the Wi-Fi signal inside the rooms with some guests mentioning that it was either unstable, not working or non-existent. Additionally, the hotel's televisions do not support internet access, HDMI input or USB functionality, preventing guests from streaming their personal content on platforms like Netflix. Despite these setbacks, the hotel offers free Wi-Fi access to all guests.
Gym
The gym at Grande Hotel Petrópolis receives mixed reviews from guests, highlighting both its features and areas for improvement. On the positive side, guests appreciate that the gym is simple but well-maintained. It includes useful amenities such as a water fountain and is well-structured with a sauna also available. However, several guests noted that the gym looks very old and could benefit from better equipment and maintenance. Additionally, the gym's operating hours, opening only at 9:00 AM, were inconvenient for those wishing to exercise before breakfast. There were also instances when the gym was completely closed, which disappointed some visitors. Overall, while the gym provides basic facilities, there is room for significant improvement.
Parking
Grande Hotel Petrópolis offers a valet parking service for guests, but it's important to note that the parking lot is not located on the premises. The parking facility is situated a considerable distance away from the hotel, often taking guests up to 10 minutes on foot, resulting in a wait time of 15-20 minutes for the vehicle to be retrieved. Despite these distances, the valet service is included at no additional cost and the staff generally strive to be efficient in bringing the car to the hotel.
However, some guests found the process to be slow and somewhat bureaucratic, suggesting a need for improvement in organization and speed. While there is no on-site parking available and street parking is limited, the hotel's valet service parks the cars securely and returns them when needed. The parking situation may be inconvenient for some, but many appreciated that this service was provided for free. For those planning to tour the area on foot, the distant parking becomes less of an issue, allowing guests to enjoy the nearby attractions without hassle.
Family
Grande Hotel Petrópolis is a fantastic choice for family vacations. It's praised for its family-friendly atmosphere with accommodations designed specifically for families, such as two-bedroom apartments that provide ample space and comfort. Guests highlight the thoughtful amenities like family bathrooms and baby cribs which make stays with young children more convenient.
The hotel features a dedicated kids' area in the reception, making it particularly ideal for families with small children. Families enjoy the playroom and appreciate the family-focused service provided by the staff. Reviews frequently mention a family-friendly environment, which contributes to the overall sense of comfort and relaxation during the stay.
The location is also a significant plus, offering easy access to local attractions. Many guests found the atmosphere inviting and well-suited for family trips. Even when unexpected situations arise, like a child falling ill, the helpful and considerate staff are there to assist, enhancing the impression of a well-managed hotel.
Breakfast is thoughtfully organized with scheduled times for couples and families, showing an attention to detail that helps accommodate all guests comfortably. The hotel strikes a balance between providing a great experience for families while also catering to other guests, like couples or elderly travelers.
Whether planning a short getaway or an extended stay, Grande Hotel Petrópolis proves to be accommodating and comfortable with many families expressing their satisfaction and even extending their visits.
4 Star
Grande Hotel Petrópolis, a historic building from the 1930s, offers a four-star experience that generally meets or even surpasses guest expectations. With a modern interior despite its decades-old exterior, the hotel boasts new facilities in perfect condition, providing a comfortable and pleasant environment.
Guests commend the excellent, rich and varied breakfast as well as the consistently good standards across the board. Accommodation at Grande Hotel Petrópolis is frequently described as exceeding expectations with many highlighting the comfort and cleanliness of the rooms. The hotel’s facilities are noted as sensational and the helpful staff adds to the overall positive experience.
However, some reviews express disappointment over the room size relative to the price expected of a four-star hotel. Additionally, there are occasional remarks suggesting that the hotel does not always live up to the four-star rating, particularly in aspects like room comfort.
Despite these few critiques, the majority of feedback indicates that Grande Hotel Petrópolis successfully delivers a solid four-star experience, making it a worthy choice for visitors to the area.
Business
Located in Petrópolis, Grande Hotel Petrópolis is highly praised for its suitability for business travelers. The hotel features practical and comfortable accommodations, making it an ideal choice for those on business trips. Guests have noted that the hotel offers essential business amenities, including stable Wi-Fi and a business center, which support online work effectively.
While the hotel provides a more executive environment, it is also conveniently located, adding to its appeal for business purposes. The check-in and check-out processes are efficient, ensuring a smooth and hassle-free experience. Rooms are equipped with working spaces, which guests find useful for productivity.
However, some areas could use improvement. The meeting rooms are noted as uncomfortable and there is a need for enhanced business environments. Additionally, the parking situation is less than ideal with valet services being slow at times. Breakfast items are not replenished after 09:30 am, which could be inconvenient for early risers.
Despite these minor drawbacks, the professional service and overall business-friendly atmosphere make Grande Hotel Petrópolis a practical and convenient choice for business travelers. The hotel offers a good cost-benefit ratio and caters well to the needs of its executive guests.
Honeymoon
The Grande Hotel Petrópolis has garnered positive feedback for its amenities and services, particularly for honeymooners. The honeymoon suite stands out as being very nice and excellent, creating a romantic ambiance that is ideal for couples. The hotel's reputation as a great place for honeymooning is reinforced by satisfied guests who appreciated the overall experience so much that they extended their stay. Many guests specifically mentioned the hotel's suitability for a romantic getaway, highlighting its appeal for those looking to celebrate their honeymoon in style.
Romantic
Grande Hotel Petrópolis stands out as an ideal destination for those seeking romance. It offers a variety of features specifically designed for couples, including a romantic package that enhances the stay with special touches. Guests have highlighted the romantic ambiance and atmosphere throughout the hotel, making it a perfect retreat for couples. Romantic dinners and room service further add to the intimate experience. Whether it's the romantic setting or the specially curated romantic rooms, everything is tailored to create a memorable couple's getaway. Perfect for both celebrations and quiet escapes, this hotel excels in providing a romantic backdrop for any occasion.
No, Grande Hotel Petrópolis doesn't have any pool.
No, a spa isn't available at Grande Hotel Petrópolis.
No, Grande Hotel Petrópolis doesn't allow dogs.
Yes, parking facilities are available at Grande Hotel Petrópolis.