Hotel Lux
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Summary of reviewsHotel Lux is an attractive choice for travelers, particularly due to its excellent and central location in Poços de Caldas. Guests frequently praise its proximity to key attractions and the ease of exploring the city on foot, benefiting from nearby eateries, shops and transportation hubs. The hotel earns high marks for its cozy, welcoming atmosphere and the convenience of nearby amenities.
The breakfast service stands out as one of the hotel's principal highlights. Guests rave about the delicious and diverse offerings, consistently describing it as exceptional and noting the fresh and plentiful options. The attentive, friendly staff further enhance the breakfast experience, making it a notable feature of the hotel.
In terms of dining, while there are some areas for improvement, especially regarding communication during special events, the quality of meals generally receives significant praise. The consistent quality of food in the hotel's restaurant leaves a positive impression on guests.
Accommodation reviews are mixed. Many guests appreciate the spacious, clean and comfortable rooms, often equipped with modern furniture and pleasant amenities like balconies. However, there are complaints about dim lighting, lack of air conditioning, poor ventilation and occasional noise disturbances. The variable consistency in room maintenance and cleanliness also affects guest satisfaction.
Cleanliness is predominantly well-regarded with many guests highlighting the tidy and well-maintained rooms and communal areas. Nevertheless, inconsistent cleaning standards have been reported, highlighting the need for better upkeep and attention to detail in some cases.
The staff at Hotel Lux is frequently praised for their exceptional service. Guests commend the politeness, attentiveness and friendliness of the employees, particularly the front desk and cleaning staff. Minor issues in communication and service quality do occur but do not overshadow the overall positive guest interactions with the staff.
Wi-Fi connectivity is reported as a frequent issue with many guests experiencing weak or inconsistent signals, particularly in their rooms. Some guests find the internet service acceptable, but it remains an area needing improvement.
The hotel's pool area is generally appreciated, especially the heated pool, which is a favorite among guests. The clean and well-maintained pools, along with the pleasant outdoor environment, add to the overall enjoyment of the stay.
Parking poses a challenge due to the hotel's reliance on an off-site third-party parking facility, often described as crowded and inconvenient. While valet service is available, the overall parking experience could benefit from better organization and security.
Hotel Lux is welcoming to families, providing a pleasant environment for guests of all ages, though a noisier atmosphere may be expected due to numerous children. Special touches like Mother's Day gifts add to the family-friendly appeal.
The beds receive mixed reviews with many guests finding them comfortable, but others report issues with bed quality, cleanliness and noise. Maintaining and updating bedding could improve guest satisfaction in this area.
Overall, Hotel Lux offers a solid three-star experience with a great cost-benefit balance. While there are areas for improvement, particularly in room maintenance, Wi-Fi connectivity and parking, the hotel's central location, friendly staff and excellent breakfast make it a commendable option for budget-conscious travelers visiting Poços de Caldas.
Categories
The breakfast service stands out as one of the hotel's principal highlights. Guests rave about the delicious and diverse offerings, consistently describing it as exceptional and noting the fresh and plentiful options. The attentive, friendly staff further enhance the breakfast experience, making it a notable feature of the hotel.
In terms of dining, while there are some areas for improvement, especially regarding communication during special events, the quality of meals generally receives significant praise. The consistent quality of food in the hotel's restaurant leaves a positive impression on guests.
Accommodation reviews are mixed. Many guests appreciate the spacious, clean and comfortable rooms, often equipped with modern furniture and pleasant amenities like balconies. However, there are complaints about dim lighting, lack of air conditioning, poor ventilation and occasional noise disturbances. The variable consistency in room maintenance and cleanliness also affects guest satisfaction.
Cleanliness is predominantly well-regarded with many guests highlighting the tidy and well-maintained rooms and communal areas. Nevertheless, inconsistent cleaning standards have been reported, highlighting the need for better upkeep and attention to detail in some cases.
The staff at Hotel Lux is frequently praised for their exceptional service. Guests commend the politeness, attentiveness and friendliness of the employees, particularly the front desk and cleaning staff. Minor issues in communication and service quality do occur but do not overshadow the overall positive guest interactions with the staff.
Wi-Fi connectivity is reported as a frequent issue with many guests experiencing weak or inconsistent signals, particularly in their rooms. Some guests find the internet service acceptable, but it remains an area needing improvement.
The hotel's pool area is generally appreciated, especially the heated pool, which is a favorite among guests. The clean and well-maintained pools, along with the pleasant outdoor environment, add to the overall enjoyment of the stay.
Parking poses a challenge due to the hotel's reliance on an off-site third-party parking facility, often described as crowded and inconvenient. While valet service is available, the overall parking experience could benefit from better organization and security.
Hotel Lux is welcoming to families, providing a pleasant environment for guests of all ages, though a noisier atmosphere may be expected due to numerous children. Special touches like Mother's Day gifts add to the family-friendly appeal.
The beds receive mixed reviews with many guests finding them comfortable, but others report issues with bed quality, cleanliness and noise. Maintaining and updating bedding could improve guest satisfaction in this area.
Overall, Hotel Lux offers a solid three-star experience with a great cost-benefit balance. While there are areas for improvement, particularly in room maintenance, Wi-Fi connectivity and parking, the hotel's central location, friendly staff and excellent breakfast make it a commendable option for budget-conscious travelers visiting Poços de Caldas.
Hotel with Parking
Hotel Lux provides private parking for guests, which is available for a daily fee.
Cheap Hotel
Located in Poços de Caldas, this hotel offers affordable accommodation for those looking to explore the city's attractions and thermal springs. Provides basic amenities for budget-conscious travelers.
Accessible Hotel
This hotel offers comprehensive accessibility, with the entire unit being wheelchair accessible. It features increased accessibility, including roll-in showers and toilets with grab rails. Upper floors are accessible by elevator, and the hotel provides rooms and facilities specifically for disabled guests.
3-Star Hotel
Located in the town center, this hotel offers rooms with free Wi-Fi and paid parking. It features an outdoor pool, restaurant, gym, sauna, and game area.
Hotel with Outdoor Pool
Offering an outdoor pool surrounded by a natural environment, this hotel provides a relaxing setting for swimming and leisure.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Hotel Lux boasts an enviable location in the heart of Poços de Caldas, making it an ideal choice for both leisure and business travelers. Guests repeatedly praise its proximity to central attractions such as Monkey Square, the Fountain of Love and the floral clock. Being situated in the downtown area, the hotel is conveniently close to a wide array of bars, restaurants, markets and shops, allowing visitors to explore the vibrant cityscape on foot. Tourists also appreciate the easy access to transportation options and major tourist spots.
The location is described as excellent and perfect, providing a seamless experience for guests who want to enjoy the city's offerings without needing extensive travel. The hotel's environment is pleasant and friendly, contributing to a cozy and welcoming atmosphere. Visitors also commend the accessibility to trade and leisure options, as well as the convenience of nearby pharmacies and snack bars.
Service and accommodations at Hotel Lux also receive positive feedback, further enhancing the overall guest experience. The combination of a prime location, attentive staff and comprehensive amenities makes Hotel Lux a highly recommended destination in Poços de Caldas.
The breakfast at Hotel Lux has received overwhelmingly positive feedback from guests. Many reviews highlight the delicious and varied options available with phrases such as “delicious breakfast”, “extremely diverse and delicious breakfast” and “wonderful breakfast” being mentioned frequently. Guests appreciate the plentiful and well-prepared spread, noting the consistent replenishment of fresh products. The breakfast service is also described as exceptional with attentive and friendly staff enhancing the overall experience.
Guests particularly enjoy the fresh and crispy breads, a variety of tasty options including sausages and croissants and the excellent coffee, which some describe as exceeding expectations. The location of the breakfast area is praised for being convenient and clean.
However, there are a few areas noted for improvement. Some guests mentioned that certain food items were not labeled and that the coffee could sometimes be weak or cold. Additionally, there were instances where the variety and creativity of the breakfast menu fell short with some cold items and artificial juices mentioned.
Overall, the general consensus is that the breakfast at Hotel Lux is one of its standout features with a wide variety and high quality of offerings, making it a highly recommended part of the guest experience.
Hotel Lux has garnered appreciable feedback regarding its dining services with guests highlighting both the positives and some areas needing improvement. The cuisine here, particularly the breakfast, lunch and dinner, has received significant praise for being of high quality. Many guests found the meals offered at the restaurant to be excellent, describing the food as very good and not disappointing. The restaurant area itself has also been noted as amazing, adding to the pleasant dining experience.
However, the hotel did experience a few missteps, particularly with special events such as the Christmas dinner. A noticeable lapse in communication about the timing left some guests disappointed, as they missed out on the full dinner experience due to inadequate information. Improved signage and clear communication in these cases could enhance the overall guest experience.
In addition to dining, the hotel offers many tours, which adds value to the guests’ stay. Overall, while there are areas for improvement, Hotel Lux’s consistent quality in meal service and food offerings has left a positive impression on its patrons.
Hotel Lux offers a mixed experience when it comes to its rooms with some notable highlights and areas for improvement. Positive feedback commonly praises the rooms for being spacious, clean and comfortable, complete with modern, well-organized furniture. The rooms often come equipped with balconies, comfortable beds and nice bathrooms, adding to the overall pleasant stay.
However, there are recurring issues mentioned across several reviews. Common complaints include dim lighting, lack of air conditioning and poor ventilation, which can make the rooms feel dark and stuffy. Additionally, some rooms lack essential amenities like lights inside the shower area and microwaves. Noise problems are reported in some areas, particularly from a noisy fan and a water pump, which can disturb the peace.
Room cleanliness is generally satisfactory, though there have been instances cited where rooms were not properly cleaned with construction dust and stained towels noted. The bathrooms also receive mixed reviews with some having mold, inadequate water pressure and a lack of proper heating.
Overall, the rooms at Hotel Lux are spacious and comfortable for the most part, but consistency in maintenance and attention to detail appears to be lacking. Improvements in lighting, air conditioning and thorough cleaning could significantly enhance the guest experience.
Hotel Lux receives mixed reviews regarding its beds. Guests often praise the comfort of the beds, highlighting comfortable mattresses and pillows. Many found the beds and rooms to be super comfortable, enjoying good, firm mattresses that contribute to a restful stay. However, some visitors faced issues with the bedding and mattresses. Complaints include beds being too small, mattresses and linens being in poor condition and instances of stained or outdated beddings. Some guests also reported discomfort due to hard or noisy beds and the presence of old, worn-out mattresses that need replacement. Additionally, issues with cleanliness, such as dusty blankets and bed bugs, were noted by a few guests. While the comfortable beds and full breakfast are frequently mentioned positives, it appears that room for improvement remains in maintaining and updating the bedding quality at Hotel Lux.
Hotel Lux boasts a generally commendable reputation for cleanliness, as highlighted by numerous guest reviews. The recurring theme in the positive feedback emphasizes that the accommodations are often very clean, from spotless rooms to well-maintained bathrooms. Guests commonly describe the hotel as very clean and well-organized, noting that the cleaning staff does a good job maintaining the rooms and communal areas.
However, while many guests appreciate the high standards of cleanliness, there are significant inconsistencies that need addressing. Some visitors reported issues such as superficially cleaned rooms, stained and dirty bedding and bathrooms that were not adequately cleaned. Instances of poor room upkeep, such as construction dust, moldy tiles and non-functional facilities in the bathroom, were also noted.
The hotel staff generally receives high praise for their polite and attentive service, contributing positively to guests' overall experience. Despite this, there have been comments pointing out specific lapses in the service quality, particularly regarding room cleaning upon arrival and communication issues related to service requests.
Overall, Hotel Lux excels in providing clean accommodations, but some areas require improvement to ensure consistency in their cleanliness and service standards.
Hotel Lux is consistently praised for its exceptional staff service, defining the overall guest experience with their politeness, attentiveness and friendliness. The employees are frequently described as very kind, helpful and efficient, contributing greatly to the hotel's welcoming atmosphere. Many guests specifically highlight the great service provided by the front desk staff, such as Rony and Maira and appreciate the overall team’s dedication to making their stays enjoyable.
The hotel's personnel, whether at reception, in the breakfast area, or throughout the property, are noted for their professionalism and enthusiasm. Reviews often mention the excellent, prompt and courteous service received from all staff members, including cleaners, maids and cooks, who all contribute to the hotel's high standards.
However, there are occasional comments suggesting a need for improvement in specific areas, such as the friendliness of the reception staff and some lapses in communication. Despite these minor drawbacks, the dedication and kindness of the employees generally earn high marks from visitors, reinforcing the positive reputation of Hotel Lux's service.
Hotel Lux's Wi-Fi has received mixed feedback from its guests. While some guests have described the internet as good and the local Wi-Fi as very good, many others have reported issues with the connectivity. Common complaints include Wi-Fi signals that are weak or not reachable in rooms with some guests stating that the internet only works in the hallways. Additionally, slow internet speed and a weak router signal have been frequently mentioned. For those looking to work remotely, the inconsistent Wi-Fi may pose a challenge. However, a few guests found the Wi-Fi to be acceptable. Regarding the television, experiences were also varied; while some found the TV to have good options and a satisfactory signal, others faced difficulties with reception, citing problems with picking up channels or the TV not working altogether.
Nestled within Hotel Lux, the pool area offers a consistently positive experience for guests. The heated pool is frequently highlighted as a significant advantage with many appreciating its warmth, which is especially effective on colder days. The pleasant and accommodating outdoor area, described as modest but nice, provides a perfect spot for relaxation with its great location that enjoys sunlight throughout the day.
Safety around the pool is well-regarded and the adult and children's pools are maintained to a high standard, ensuring a clean and inviting environment. Guests have noted the thoughtful layout of the outdoor pool area, which includes a pool table for added entertainment. Plus, the added bonus of nighttime access to the heated pool and the availability of a sauna enhances the overall experience, making it a cherished spot for visitors.
Hotel Lux provides a challenging experience when it comes to parking. Although the hotel itself does not have on-site parking, it offers a closely affiliated third-party parking arrangement across the street. This alternative parking space, albeit secure, is often crowded and inconveniently distant, sometimes located on the other side of a busy avenue or several blocks away. Guests may face a small, tight and occasionally unorganized parking lot with issues such as limited spaces and difficulties in maneuvering.
Parking fees are an additional cost, which some guests must pay before check-in. Using the remote lot sometimes feels unsafe with no gate securing the premises. Despite the presence of valet service, guest reviews indicate mixed experiences, pointing out the small garage size and overall lack of organization.
For those who don't mind a bit of inconvenience, the off-site parking might not affect their stay significantly, especially if exploring the city on foot or using guided tours. However, the general consensus suggests that improvements to the parking arrangements could enhance the overall guest experience.
Hotel Lux offers a welcoming environment for families, ensuring a pleasant stay for guests of all ages. The hotel features a dedicated area for families, fostering a super family environment. Reception is particularly attentive, enhancing the overall guest experience. The location also offers great opportunities for sightseeing. However, the presence of numerous children might mean a noisier atmosphere. Special touches, such as Mother’s Day gifts, add to the thoughtful service provided by the hotel. While there are some areas for improvement, such as better care for specific needs, the positive aspects contribute to a generally enjoyable stay for families and other guests.
Hotel Lux presents itself as a modest establishment, doing justice to its three-star rating. Guests appreciate the great cost-benefit offered by the hotel. The bed linens and towels stand out for being brand new and impeccably clean, contributing positively to the overall guest experience.
However, there are mixed opinions about its classification as a three-star hotel with some guests feeling it might be an overstatement. Despite this, the hotel manages to maintain a consistent level of satisfactory service with many ratings hovering around the 7.00 and 8.00 out of 10 marks. These scores reflect a general sense of satisfaction among guests, even within the framework of its simplicity.
Overall, Hotel Lux is recognized for providing decent accommodation and cleanliness within its category, making it a viable option for those looking for budget-friendly lodging.
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Location
The location is described as excellent and perfect, providing a seamless experience for guests who want to enjoy the city's offerings without needing extensive travel. The hotel's environment is pleasant and friendly, contributing to a cozy and welcoming atmosphere. Visitors also commend the accessibility to trade and leisure options, as well as the convenience of nearby pharmacies and snack bars.
Service and accommodations at Hotel Lux also receive positive feedback, further enhancing the overall guest experience. The combination of a prime location, attentive staff and comprehensive amenities makes Hotel Lux a highly recommended destination in Poços de Caldas.
Breakfast
Guests particularly enjoy the fresh and crispy breads, a variety of tasty options including sausages and croissants and the excellent coffee, which some describe as exceeding expectations. The location of the breakfast area is praised for being convenient and clean.
However, there are a few areas noted for improvement. Some guests mentioned that certain food items were not labeled and that the coffee could sometimes be weak or cold. Additionally, there were instances where the variety and creativity of the breakfast menu fell short with some cold items and artificial juices mentioned.
Overall, the general consensus is that the breakfast at Hotel Lux is one of its standout features with a wide variety and high quality of offerings, making it a highly recommended part of the guest experience.
Dinner
However, the hotel did experience a few missteps, particularly with special events such as the Christmas dinner. A noticeable lapse in communication about the timing left some guests disappointed, as they missed out on the full dinner experience due to inadequate information. Improved signage and clear communication in these cases could enhance the overall guest experience.
In addition to dining, the hotel offers many tours, which adds value to the guests’ stay. Overall, while there are areas for improvement, Hotel Lux’s consistent quality in meal service and food offerings has left a positive impression on its patrons.
Rooms
However, there are recurring issues mentioned across several reviews. Common complaints include dim lighting, lack of air conditioning and poor ventilation, which can make the rooms feel dark and stuffy. Additionally, some rooms lack essential amenities like lights inside the shower area and microwaves. Noise problems are reported in some areas, particularly from a noisy fan and a water pump, which can disturb the peace.
Room cleanliness is generally satisfactory, though there have been instances cited where rooms were not properly cleaned with construction dust and stained towels noted. The bathrooms also receive mixed reviews with some having mold, inadequate water pressure and a lack of proper heating.
Overall, the rooms at Hotel Lux are spacious and comfortable for the most part, but consistency in maintenance and attention to detail appears to be lacking. Improvements in lighting, air conditioning and thorough cleaning could significantly enhance the guest experience.
Beds
Cleanliness
However, while many guests appreciate the high standards of cleanliness, there are significant inconsistencies that need addressing. Some visitors reported issues such as superficially cleaned rooms, stained and dirty bedding and bathrooms that were not adequately cleaned. Instances of poor room upkeep, such as construction dust, moldy tiles and non-functional facilities in the bathroom, were also noted.
The hotel staff generally receives high praise for their polite and attentive service, contributing positively to guests' overall experience. Despite this, there have been comments pointing out specific lapses in the service quality, particularly regarding room cleaning upon arrival and communication issues related to service requests.
Overall, Hotel Lux excels in providing clean accommodations, but some areas require improvement to ensure consistency in their cleanliness and service standards.
Staff
The hotel's personnel, whether at reception, in the breakfast area, or throughout the property, are noted for their professionalism and enthusiasm. Reviews often mention the excellent, prompt and courteous service received from all staff members, including cleaners, maids and cooks, who all contribute to the hotel's high standards.
However, there are occasional comments suggesting a need for improvement in specific areas, such as the friendliness of the reception staff and some lapses in communication. Despite these minor drawbacks, the dedication and kindness of the employees generally earn high marks from visitors, reinforcing the positive reputation of Hotel Lux's service.
Wi-Fi
Pool
Safety around the pool is well-regarded and the adult and children's pools are maintained to a high standard, ensuring a clean and inviting environment. Guests have noted the thoughtful layout of the outdoor pool area, which includes a pool table for added entertainment. Plus, the added bonus of nighttime access to the heated pool and the availability of a sauna enhances the overall experience, making it a cherished spot for visitors.
Parking
Parking fees are an additional cost, which some guests must pay before check-in. Using the remote lot sometimes feels unsafe with no gate securing the premises. Despite the presence of valet service, guest reviews indicate mixed experiences, pointing out the small garage size and overall lack of organization.
For those who don't mind a bit of inconvenience, the off-site parking might not affect their stay significantly, especially if exploring the city on foot or using guided tours. However, the general consensus suggests that improvements to the parking arrangements could enhance the overall guest experience.
Family
3 Star
However, there are mixed opinions about its classification as a three-star hotel with some guests feeling it might be an overstatement. Despite this, the hotel manages to maintain a consistent level of satisfactory service with many ratings hovering around the 7.00 and 8.00 out of 10 marks. These scores reflect a general sense of satisfaction among guests, even within the framework of its simplicity.
Overall, Hotel Lux is recognized for providing decent accommodation and cleanliness within its category, making it a viable option for those looking for budget-friendly lodging.
Yes, Hotel Lux has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel Lux.
No, Hotel Lux doesn't allow dogs.
Yes, parking facilities are available at Hotel Lux.
Yes, Hotel Lux has a gym.
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