Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro
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Summary of reviewsHotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro enjoys a prime central location, making it highly convenient for guests aiming to explore the city's restaurants, shops and tourist attractions on foot. Families and groups particularly appreciate this accessibility. Guests consistently commend the breakfast, which features an extensive variety of Minas Gerais delicacies, cakes, breads, fruits and fresh juices, thus offering a delightful start to the day.
Dinner at the hotel, while generally well-received for its delicious and homemade feel, sees mixed reviews due to occasional issues with food variety, presentation and cost. Notwithstanding, the lunch and themed dinners often earn positive remarks for their quality and service.
The rooms stand out for their spaciousness, cleanliness and comfortable bedding, although the dated decor and need for renovation are recurring critiques. Problems such as old furniture, poor maintenance and inconsistent housekeeping diminish the overall experience. This is offset somewhat by the commendable efforts of the housekeeping staff, who are often praised for their friendliness and service.
Cleanliness throughout the hotel receives mixed feedback. While many guests find the rooms, linens and pools to be clean, others cite issues with dust, moldy smells and dirty communal areas, indicating that cleaning standards could be more consistently upheld.
The staff shines in guest reviews, frequently described as welcoming, polite and very attentive. Notable mentions include the reception team and specific staff members who deliver exemplary service, greatly enhancing the overall guest experience.
Wi-Fi service appears to be a weak point with numerous complaints about its slow and unreliable nature. Guests highlight the need for improved internet connectivity to meet modern expectations.
The hotel's gym and pool facilities receive varied comments. While the gym is noted for its potential with a variety of equipment, many guests find it outdated and in need of maintenance. The pool areas, particularly the indoor and heated options, are generally appreciated for their cleanliness and relaxation opportunities, though there are concerns about crowding and occasional maintenance issues.
Parking services, although featuring helpful valet attendants, garner mixed feelings due to outsourced management and additional costs. Some guests experience long wait times and disorganized handling of their vehicles, revealing room for improvement.
Families particularly enjoy the hotel with plenty of recreational options and activities tailored for children. The children's area, entertainment team and family rooms are highly praised, making the hotel a favored choice for those traveling with kids.
In summary, while Hotel Nacional Inn Poços de Caldas excels in location, breakfast offerings and friendly service, it faces challenges in room conditions, Wi-Fi and cleanliness consistency. Families find it an appealing choice due to the extensive child-friendly facilities.
Categories
Dinner at the hotel, while generally well-received for its delicious and homemade feel, sees mixed reviews due to occasional issues with food variety, presentation and cost. Notwithstanding, the lunch and themed dinners often earn positive remarks for their quality and service.
The rooms stand out for their spaciousness, cleanliness and comfortable bedding, although the dated decor and need for renovation are recurring critiques. Problems such as old furniture, poor maintenance and inconsistent housekeeping diminish the overall experience. This is offset somewhat by the commendable efforts of the housekeeping staff, who are often praised for their friendliness and service.
Cleanliness throughout the hotel receives mixed feedback. While many guests find the rooms, linens and pools to be clean, others cite issues with dust, moldy smells and dirty communal areas, indicating that cleaning standards could be more consistently upheld.
The staff shines in guest reviews, frequently described as welcoming, polite and very attentive. Notable mentions include the reception team and specific staff members who deliver exemplary service, greatly enhancing the overall guest experience.
Wi-Fi service appears to be a weak point with numerous complaints about its slow and unreliable nature. Guests highlight the need for improved internet connectivity to meet modern expectations.
The hotel's gym and pool facilities receive varied comments. While the gym is noted for its potential with a variety of equipment, many guests find it outdated and in need of maintenance. The pool areas, particularly the indoor and heated options, are generally appreciated for their cleanliness and relaxation opportunities, though there are concerns about crowding and occasional maintenance issues.
Parking services, although featuring helpful valet attendants, garner mixed feelings due to outsourced management and additional costs. Some guests experience long wait times and disorganized handling of their vehicles, revealing room for improvement.
Families particularly enjoy the hotel with plenty of recreational options and activities tailored for children. The children's area, entertainment team and family rooms are highly praised, making the hotel a favored choice for those traveling with kids.
In summary, while Hotel Nacional Inn Poços de Caldas excels in location, breakfast offerings and friendly service, it faces challenges in room conditions, Wi-Fi and cleanliness consistency. Families find it an appealing choice due to the extensive child-friendly facilities.
Family Friendly Hotel
Offering leisure facilities and dining in the city center, it provides convenience and entertainment for families. The central location allows easy access to local attractions and activities.
Dog Friendly Hotel
This hotel is pet-friendly and offers a complete leisure experience and gastronomy in the city center. It is situated near Thermas Antônio Carlos and other attractions.
Hotel with Swimming Pool
This hotel offers complete leisure facilities and gastronomy in the city center. It features dual indoor swimming pools, providing a relaxing and convenient experience for guests. The hotel is well-located for exploring the city's attractions.
Heated Pool Indoor Pool Pool Water Slide
Hotel with Parking
This hotel offers private parking with valet service, and covered valet parking is available for a daily fee.
3-Star Hotel
Located near Praça dos Macacos Square, this hotel features an outdoor pool, gym, and sports court. It offers complete leisure facilities and dining options. WiFi is available for free.
Hotel with Indoor Pool
The hotel features one covered and heated pool, offering a comfortable environment for swimming and relaxation. This amenity is ideal for guests seeking indoor aquatic activities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Pool Water Slide
Hotel with Heated Pool
Guest Reviews
The reviews for Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro consistently highlight its prime location as a standout feature. Nestled right in the heart of the city, the hotel offers unparalleled convenience for guests wanting to explore Poços de Caldas. Its close proximity to restaurants, bars, shops, squares and tourist attractions makes it an ideal choice for travelers who prefer to navigate the city on foot. Guests appreciate being able to easily access the vibrant downtown area with its plethora of dining and shopping options, as well as key points of interest such as the cable car and main squares.
Additionally, the location is noted for its accessibility to public transport, making it easy for visitors to explore further afield without any hassle. The central setting also ensures a safe and pleasant environment for walking, even at night. This hotel is particularly favored by families and groups due to its proximity to various attractions and recreational facilities.
In summary, for those looking to fully immerse themselves in the city's offerings with maximum ease and convenience, the hotel's central location is a significant advantage.
Hotel Nacional Inn Poços de Caldas shines with its breakfast offerings, consistently garnering praise from guests. The breakfast is frequently described as wonderful, excellent and very good, noted for its plentiful and varied options including Minas Gerais delicacies. Many guests highlight the abundance of items such as cakes, breads, fruits and fresh juices, ensuring there's something for everyone. The coffee also receives positive mentions, often being described as good or great. The breakfast is seen as a delightful experience with a wide variety that meets and often exceeds guest expectations.
However, there are some points of critique. Occasional comments mention issues such as lack of cleanliness, crowded dining areas and limited fruit options. Some guests felt that certain breakfast items could be better prepared or that more staff was needed during busy times to manage the replenishment of food. Despite these sporadic concerns, the overall sentiment remains overwhelmingly positive, making the breakfast a highlight of the stay at this centrally located hotel.
Hotel Nacional Inn Poços de Caldas provides a dining experience that largely received mixed feedback from its guests. Many diners appreciated the meals, noting that the food was delicious, homemade and often quite varied. The lunch and dinner were generally praised for their good quality with some guests highlighting excellent dinners and well-prepared dishes. Specifically, there were mentions of a wonderful and abundant lunch with tasty meals that were well-served. Special events like themed dinners also garnered positive remarks for their attention to detail and overall experience.
However, some guests pointed out areas needing improvement. The variety of dinner options was sometimes found lacking with instances of cold or reheated dishes. Several reviews indicated that the buffet provided was somewhat common and repetitive. Additionally, the cost of meals was occasionally mentioned as being on the expensive side with the value not always matching the price. There were also logistical issues noted, such as slow replenishment of food and disorganized service at times.
Despite these critiques, the majority of comments favored the overall quality and taste of the meals, complementing the friendly and attentive service provided by the staff. While there's room for refining the menu and enhancing dinner variety, the general dining experience at Hotel Nacional Inn Poços de Caldas seems to satisfy most of its guests.
The rooms at Hotel Nacional Inn Poços de Caldas offer a stark contrast between spacious layout and outdated amenities. Many guests appreciated the size with some noting very spacious and airy accommodations, ideal for families. Cleanliness is generally notable with numerous mentions of clean and cozy rooms. Comfortable beds and appropriate air conditioning were also highlighted as positive aspects.
However, the age and condition of the rooms presented significant issues for many visitors. Urgent need for renovation is a recurring theme with criticisms of old furniture, crumbling infrastructure and pervasive musty smells. Many rooms suffer from poor maintenance, including broken fixtures, moldy walls, peeling paint and water leaks. Issues with the bathrooms, such as dark, stuffy conditions, old tiles and low water pressure, were frequently noted. Additionally, the facilities sometimes fell short of what was promised online with differences between actual conditions and website photos causing disappointment.
Basic amenities were often lacking or malfunctioning, including weak television signals, insufficient lighting and non-functional electrical outlets. Several guests mentioned rooms that were noisy, especially those close to common areas or facing the pool. Concerns about safety were occasionally raised, particularly regarding loose balcony railings and exposed electrical installations.
Despite the ongoing maintenance issues, the housekeeping service was regularly mentioned as one area needing improvement. While some rooms were found very clean, others had visible dirt and hair, poor bedding conditions and strong odors. The hotel's central location and pleasant city views from certain rooms were praised, but these positives were often overshadowed by the pressing need for a comprehensive upgrade to the room facilities.
Despite offering a range of amenities and a central location, the beds at Hotel Nacional Inn Poços de Caldas receive mixed reviews from guests. On the positive side, many visitors find the beds comfortable and appreciate features such as clean sheets, plenty of pillows and solid quality. Some guests particularly praise the good size of the beds and the cozy feel of the mattresses.
However, there are significant concerns highlighted by other guests. Complaints about old, worn-out mattresses and bed frames abound with many describing them as soft, noisy and uncomfortable. There are reports of saggy mattresses with noticeable indentations and even some that sank upon lying down. Additionally, issues with the size of the beds are noted, particularly being too small for taller individuals or couples.
Some guests also comment on the poor quality of the bedding and linens, mentioning that they are old, torn or wrinkled and that blankets were not warm enough for colder weather. The pillows are frequently described as uncomfortable and noisy. Overall, while some aspects of the beds are satisfactory, there is a clear need for updates and improvements to meet the expectations of all guests.
Guests at Hotel Nacional Inn Poços de Caldas have expressed mixed opinions about the cleanliness of the establishment. On the positive side, some guests noted that clean towels were always available and others found the rooms to be consistently clean, pleasant and very tidy. Pools were also mentioned as clean by a few reviewers and there was appreciation for daily cleaning services in some instances. The cleaning staff was occasionally praised for being attentive and welcoming.
However, many reviews pointed out significant areas needing improvement. Guests reported that both the rooms and common areas often lacked proper hygiene, citing issues like dust accumulation, moldy smells and dirty bathrooms. Complaints included stained curtains, unsealed and stained towels and rooms that were not cleaned daily or even sporadically. Pools were also described as murky and dark, indicating inconsistent maintenance.
The overall sentiment suggests that while there are instances of good cleanliness and commendable service, the hotel generally struggles with maintaining consistent and high cleanliness standards in its rooms and facilities. This mixed feedback highlights the need for significant improvement in housekeeping protocols and maintenance efforts at the property.
Visitors to 'Hotel Nacional Inn Poços de Caldas' consistently highlighted the exceptional service provided by the staff. Guests frequently described the employees as welcoming, polite, friendly and very attentive. Numerous reviews noted the helpful and courteous nature of the team with special mentions of individuals like Leonardo and Henrique for their exemplary service. The reception staff received particular praise for their attentiveness and efficiency, contributing significantly to positive first impressions. Additionally, the employees’ overall professionalism and readiness to assist made a memorable impact on many guests. Despite isolated criticism regarding the check-in process and some staff interactions, the overwhelming sentiment was that the staff's attentiveness, kindness and enthusiasm greatly enhanced the guest experience at the hotel.
While 'Hotel Nacional Inn Poços de Caldas' boasts a central location and excellent service, guest reviews suggest that the Wi-Fi requires immediate attention. Many visitors experienced weak, slow and unreliable internet connections inside their rooms. Some noted that the Wi-Fi was practically unusable with intermittent dropouts and poor overall quality. Although a few guests were surprised positively by the Wi-Fi, the overwhelming consensus indicates that significant improvements are necessary to ensure a consistent and fast internet connection throughout the hotel. This feedback highlights the need for modernization to meet guests' connectivity expectations.
Hotel Nacional Inn Poços de Caldas receives varied feedback for its gym facilities. The positives highlight the gym's cleanliness, modern look and spacious setup filled with a variety of equipment. Some reviews praise its good maintenance and functional state. Additionally, the presence of gym equipment is consistently mentioned, indicating it does meet basic fitness needs.
However, several reviews point out significant issues. Many guests report that the gym's equipment is old, unmaintained and often broken, making it difficult to exercise properly. The facilities are described as outdated with some suggesting that general maintenance and upgrades are urgently needed. Some visitors also observe that the gym is somewhat neglected and could benefit from more attention and sanitation.
Overall, while the gym at Hotel Nacional Inn Poços de Caldas has the potential to offer a satisfactory workout experience, it seems in need of consistent upkeep and modernization to fully meet guest expectations.
Hotel Nacional Inn Poços de Caldas primarily garners praise for its pool facilities, which include both indoor and outdoor options, as well as a heated pool that many guests found very enjoyable. The pools are often described as clean, spacious and relaxing with many visitors noting the attentive staff and good general upkeep. The heated pool, in particular, stands out for its pleasant temperature and overall condition, making it a favored spot among guests.
However, the pool area is not without its drawbacks. Several reviews point out that the pools can be quite crowded, limiting enjoyment during peak times. There are also mentions of inconsistent cleanliness with some visitors reporting murky water and cleanliness issues. Maintenance appears to be a recurring issue with guests noting that some facilities are occasionally out of service or under repair.
Parents will be pleased with the dedicated children's pool and various entertainment options available for kids, although some reviews mention that the pool area can sometimes be noisy. While the hotel's location and amenities generally provide a pleasant experience for those looking to relax by the water, those expecting pristine conditions at all times might find some aspects less than satisfactory.
Overall, despite a few criticisms, the pool facilities at Hotel Nacional Inn Poços de Caldas are largely appreciated for their convenience and the enjoyment they bring to both adults and children.
Hotel Nacional Inn Poços de Caldas offers a generally praised parking service, often described as having courteous and helpful valet attendants ensuring ease in parking management. Despite this, numerous reviews address concerns involving the parking system. The main points of contention revolve around the parking being outsourced and carrying a separate fee, which many guests find expensive or unexpected.
Additionally, logistics could be better with several guests mentioning long wait times and disorganized handling of cars. Some have even mentioned their vehicles being parked far away or valets struggling with traffic. There is feedback about the parking housekeeper and valet service being polite and courteous, although the structure is sometimes described as old, disorganized and in need of improvement.
In sum, while the valet service scores well for manners and assistance, the outsourced nature, extra costs and occasional disorganization lead to mixed feelings regarding the parking experience at the hotel.
Hotel Nacional Inn Poços de Caldas proves to be an exceptional choice for families, particularly those traveling with children. Amid the numerous praises from guests, the hotel's family-centric atmosphere stands out, providing abundant recreation options and activities designed specifically for kids. The children's area receives high marks for its quality with an array of games and leisure activities that effectively engage and entertain youngsters.
Guests consistently highlight the extensive range of facilities focused on children's entertainment, ensuring there's always something for kids to do, from the well-maintained game areas to engaging bedtime activities. The hotel's entertainment team, especially figures like Uncle Tophat, are often commended for their dedication and interactive performances that leave a lasting impression on the young guests.
Family rooms are designed to accommodate larger groups and the spacious interiors are appreciated by families looking for comfort. Moreover, the hotel offers complimentary tickets to the nearby theme park, adding extra excitement for children.
Even when it comes to meals and dining experiences, the hotel does not disappoint, although there were minor complaints about noisy and chaotic breakfast times.
Despite a few issues such as room construction disturbances and occasional noise, the overall consensus remains positive with many families recommending this hotel for its robust family-friendly offerings and dedicated service. The location in Poços de Caldas is also praised for its charm and suitability for various travelers, ensuring an enjoyable and memorable family visit.
Nestled in the vibrant heart of Poços de Caldas, Hotel Nacional Inn offers a dynamic nightlife experience, teeming with bars, live music and a plethora of entertainment options. Guests rave about the abundance of pubs, bars and restaurants nearby, often buzzing with music and lively crowds well into the night. The area is particularly bustling during June festivities, offering a festive atmosphere for visitors.
The hotel's proximity to popular nightlife haunts makes it a prime choice for those looking to immerse themselves in the city's entertainment scene. Notable nightlife options include a variety of game and leisure bars, ensuring there's something for everyone. Whether guests prefer relaxing with drinks, live music performances or engaging in bingo and other games in the lounge, there's no shortage of activities.
Despite the vibrant scene, some guests do point out that the noise from the street and nearby bars can be quite prominent, particularly at night. For nightlife lovers, this is often seen as a part of the energetic atmosphere, while others may find it a bit distracting. Nonetheless, the hotel's location near shops and various entertainment venues remains a significant draw, catering to those who relish an active nightlife.
Hotel Nacional Inn Poços de Caldas offers a consistently three-star experience with balanced pros and cons, situated in a prime location that provides good value for money. The hotel's amenities, including a functional pool, support its three-star rating, especially given the reasonable pricing. Guests often highlight the great breakfast and acceptable cost-benefit, particularly for those on a budget.
However, the hotel’s facilities and services reflect its age with many areas requiring significant renovations and updates. Issues such as worn furniture, outdated structure and lack of maintenance in electrical and plumbing systems are recurrently noted. Despite the standard three-star rating, some guests feel the amenities and overall comfort fall short.
While the hotel’s performance aligns with its price category, the need for extensive updates is evident. Overall, Hotel Nacional Inn Poços de Caldas provides a reasonable stay consistent with its three-star rating, maintaining a balance of affordability and decent service, ideal for those seeking budget-friendly accommodations in a central location.
Hotel Nacional Inn Poços de Caldas offers a pool area equipped with a water slide, an amenity that has been a notable aspect in guest reviews. The water slide is described as a fun feature, particularly for children, enhancing the overall pool experience. Despite some feedback about the pool and water slide being small and needing better maintenance, particularly in terms of cracks and rust, guests generally find it a good addition to the hotel's recreational facilities. The presence of a heated pool with a water slide adds to the pool's appeal, making it enjoyable even in cooler weather. While the pool can get crowded, making full use of its compact slides, it remains a favorable spot for families looking to unwind and have fun.
Hotel Nacional Inn Poços de Caldas offers a variety of amenities, among which the heated pool draws significant attention from guests. Reviews consistently highlight the appeal and functionality of the heated pool, noting that it is generally very good and works perfectly. The pool is particularly appreciated for its suitability for cold nights and days and its organization and maintenance seem to meet guest expectations.
However, the pool’s size presents issues, as it is often described as small and at times overcrowded, which can detract from the experience. Guests have noted that while there is an option for a heated pool, its temperature sometimes needs adjustment and there are instances when it was either too cold or turned off.
The ambiance of the heated pool is inviting for families with kids with many enjoying the experience despite occasional crowding. Nevertheless, some visitors have encountered periods when the pool was under maintenance or not in a condition suitable for use.
Among the hotel’s multiple pools, there is differentiation between the main, unheated pool and the heated one. Guests generally refer to the heated pool positively, regardless of size and temperature concerns, appreciating it as a pleasant feature that adds to the overall experience at the hotel.
The indoor pool at Hotel Nacional Inn Poços de Caldas receives numerous mentions for its heated and comfortable environment, especially appreciated during rainy weather. It is spacious and kept clean, making it a highlight for families with children particularly enjoying it. Guests often take advantage of the indoor pool facilities, which also include a sauna area. While the pool's heated feature stands out as a positive aspect, there were occasional comments about overcrowding and cleanliness issues, especially during peak times. Maintenance and a need for more care in the indoor pool and sauna facilities have been noted by some guests. Despite these occasional drawbacks, the indoor pool remains a popular and frequently enjoyed amenity.
Hotel Nacional Inn Poços de Caldas offers a suitable ambiance for couples seeking a romantic getaway. Many guests found it perfect for honeymoons, praising the intimate service and pleasant atmosphere. Reviews commonly highlight the great stay and romantic experiences for honeymooners, despite occasional disappointments with special requests.
Hotel Nacional Inn Poços de Caldas presents a mixed experience for travelers with pets. The hotel has earned praise for its pet-friendly designation, allowing guests to bring along their furry companions. Many visitors appreciate the dog-friendly environment, space for pet interaction and the acceptance of dogs within the premises. Pets are allowed, adding to the appeal for dog lovers who enjoy traveling with their pets.
However, there are certain constraints and safety concerns to consider. The hotel has specified rules for pet accommodation with pets typically restricted to specific floors. Some reviews mention concerns about safety, citing the absence of safety nets, which could pose risks for both dogs and children. Additionally, there are some criticisms regarding the extra charge for dogs with some guests finding the fee too expensive.
Overall, while the Hotel Nacional Inn Poços de Caldas is a suitable option for those traveling with pets due to its welcoming policies and designated pet spaces, there are precautions and potential costs to be mindful of.
Location Show Map
Location
Additionally, the location is noted for its accessibility to public transport, making it easy for visitors to explore further afield without any hassle. The central setting also ensures a safe and pleasant environment for walking, even at night. This hotel is particularly favored by families and groups due to its proximity to various attractions and recreational facilities.
In summary, for those looking to fully immerse themselves in the city's offerings with maximum ease and convenience, the hotel's central location is a significant advantage.
Breakfast
However, there are some points of critique. Occasional comments mention issues such as lack of cleanliness, crowded dining areas and limited fruit options. Some guests felt that certain breakfast items could be better prepared or that more staff was needed during busy times to manage the replenishment of food. Despite these sporadic concerns, the overall sentiment remains overwhelmingly positive, making the breakfast a highlight of the stay at this centrally located hotel.
Dinner
However, some guests pointed out areas needing improvement. The variety of dinner options was sometimes found lacking with instances of cold or reheated dishes. Several reviews indicated that the buffet provided was somewhat common and repetitive. Additionally, the cost of meals was occasionally mentioned as being on the expensive side with the value not always matching the price. There were also logistical issues noted, such as slow replenishment of food and disorganized service at times.
Despite these critiques, the majority of comments favored the overall quality and taste of the meals, complementing the friendly and attentive service provided by the staff. While there's room for refining the menu and enhancing dinner variety, the general dining experience at Hotel Nacional Inn Poços de Caldas seems to satisfy most of its guests.
Rooms
However, the age and condition of the rooms presented significant issues for many visitors. Urgent need for renovation is a recurring theme with criticisms of old furniture, crumbling infrastructure and pervasive musty smells. Many rooms suffer from poor maintenance, including broken fixtures, moldy walls, peeling paint and water leaks. Issues with the bathrooms, such as dark, stuffy conditions, old tiles and low water pressure, were frequently noted. Additionally, the facilities sometimes fell short of what was promised online with differences between actual conditions and website photos causing disappointment.
Basic amenities were often lacking or malfunctioning, including weak television signals, insufficient lighting and non-functional electrical outlets. Several guests mentioned rooms that were noisy, especially those close to common areas or facing the pool. Concerns about safety were occasionally raised, particularly regarding loose balcony railings and exposed electrical installations.
Despite the ongoing maintenance issues, the housekeeping service was regularly mentioned as one area needing improvement. While some rooms were found very clean, others had visible dirt and hair, poor bedding conditions and strong odors. The hotel's central location and pleasant city views from certain rooms were praised, but these positives were often overshadowed by the pressing need for a comprehensive upgrade to the room facilities.
Beds
However, there are significant concerns highlighted by other guests. Complaints about old, worn-out mattresses and bed frames abound with many describing them as soft, noisy and uncomfortable. There are reports of saggy mattresses with noticeable indentations and even some that sank upon lying down. Additionally, issues with the size of the beds are noted, particularly being too small for taller individuals or couples.
Some guests also comment on the poor quality of the bedding and linens, mentioning that they are old, torn or wrinkled and that blankets were not warm enough for colder weather. The pillows are frequently described as uncomfortable and noisy. Overall, while some aspects of the beds are satisfactory, there is a clear need for updates and improvements to meet the expectations of all guests.
Cleanliness
However, many reviews pointed out significant areas needing improvement. Guests reported that both the rooms and common areas often lacked proper hygiene, citing issues like dust accumulation, moldy smells and dirty bathrooms. Complaints included stained curtains, unsealed and stained towels and rooms that were not cleaned daily or even sporadically. Pools were also described as murky and dark, indicating inconsistent maintenance.
The overall sentiment suggests that while there are instances of good cleanliness and commendable service, the hotel generally struggles with maintaining consistent and high cleanliness standards in its rooms and facilities. This mixed feedback highlights the need for significant improvement in housekeeping protocols and maintenance efforts at the property.
Staff
Wi-Fi
Gym
However, several reviews point out significant issues. Many guests report that the gym's equipment is old, unmaintained and often broken, making it difficult to exercise properly. The facilities are described as outdated with some suggesting that general maintenance and upgrades are urgently needed. Some visitors also observe that the gym is somewhat neglected and could benefit from more attention and sanitation.
Overall, while the gym at Hotel Nacional Inn Poços de Caldas has the potential to offer a satisfactory workout experience, it seems in need of consistent upkeep and modernization to fully meet guest expectations.
Pool
However, the pool area is not without its drawbacks. Several reviews point out that the pools can be quite crowded, limiting enjoyment during peak times. There are also mentions of inconsistent cleanliness with some visitors reporting murky water and cleanliness issues. Maintenance appears to be a recurring issue with guests noting that some facilities are occasionally out of service or under repair.
Parents will be pleased with the dedicated children's pool and various entertainment options available for kids, although some reviews mention that the pool area can sometimes be noisy. While the hotel's location and amenities generally provide a pleasant experience for those looking to relax by the water, those expecting pristine conditions at all times might find some aspects less than satisfactory.
Overall, despite a few criticisms, the pool facilities at Hotel Nacional Inn Poços de Caldas are largely appreciated for their convenience and the enjoyment they bring to both adults and children.
Parking
Additionally, logistics could be better with several guests mentioning long wait times and disorganized handling of cars. Some have even mentioned their vehicles being parked far away or valets struggling with traffic. There is feedback about the parking housekeeper and valet service being polite and courteous, although the structure is sometimes described as old, disorganized and in need of improvement.
In sum, while the valet service scores well for manners and assistance, the outsourced nature, extra costs and occasional disorganization lead to mixed feelings regarding the parking experience at the hotel.
Family
Guests consistently highlight the extensive range of facilities focused on children's entertainment, ensuring there's always something for kids to do, from the well-maintained game areas to engaging bedtime activities. The hotel's entertainment team, especially figures like Uncle Tophat, are often commended for their dedication and interactive performances that leave a lasting impression on the young guests.
Family rooms are designed to accommodate larger groups and the spacious interiors are appreciated by families looking for comfort. Moreover, the hotel offers complimentary tickets to the nearby theme park, adding extra excitement for children.
Even when it comes to meals and dining experiences, the hotel does not disappoint, although there were minor complaints about noisy and chaotic breakfast times.
Despite a few issues such as room construction disturbances and occasional noise, the overall consensus remains positive with many families recommending this hotel for its robust family-friendly offerings and dedicated service. The location in Poços de Caldas is also praised for its charm and suitability for various travelers, ensuring an enjoyable and memorable family visit.
Nightlife
The hotel's proximity to popular nightlife haunts makes it a prime choice for those looking to immerse themselves in the city's entertainment scene. Notable nightlife options include a variety of game and leisure bars, ensuring there's something for everyone. Whether guests prefer relaxing with drinks, live music performances or engaging in bingo and other games in the lounge, there's no shortage of activities.
Despite the vibrant scene, some guests do point out that the noise from the street and nearby bars can be quite prominent, particularly at night. For nightlife lovers, this is often seen as a part of the energetic atmosphere, while others may find it a bit distracting. Nonetheless, the hotel's location near shops and various entertainment venues remains a significant draw, catering to those who relish an active nightlife.
3 Star
However, the hotel’s facilities and services reflect its age with many areas requiring significant renovations and updates. Issues such as worn furniture, outdated structure and lack of maintenance in electrical and plumbing systems are recurrently noted. Despite the standard three-star rating, some guests feel the amenities and overall comfort fall short.
While the hotel’s performance aligns with its price category, the need for extensive updates is evident. Overall, Hotel Nacional Inn Poços de Caldas provides a reasonable stay consistent with its three-star rating, maintaining a balance of affordability and decent service, ideal for those seeking budget-friendly accommodations in a central location.
Pool Water Slide
Heated Pool
However, the pool’s size presents issues, as it is often described as small and at times overcrowded, which can detract from the experience. Guests have noted that while there is an option for a heated pool, its temperature sometimes needs adjustment and there are instances when it was either too cold or turned off.
The ambiance of the heated pool is inviting for families with kids with many enjoying the experience despite occasional crowding. Nevertheless, some visitors have encountered periods when the pool was under maintenance or not in a condition suitable for use.
Among the hotel’s multiple pools, there is differentiation between the main, unheated pool and the heated one. Guests generally refer to the heated pool positively, regardless of size and temperature concerns, appreciating it as a pleasant feature that adds to the overall experience at the hotel.
Indoor Pool
Honeymoon
Dog Friendly
However, there are certain constraints and safety concerns to consider. The hotel has specified rules for pet accommodation with pets typically restricted to specific floors. Some reviews mention concerns about safety, citing the absence of safety nets, which could pose risks for both dogs and children. Additionally, there are some criticisms regarding the extra charge for dogs with some guests finding the fee too expensive.
Overall, while the Hotel Nacional Inn Poços de Caldas is a suitable option for those traveling with pets due to its welcoming policies and designated pet spaces, there are precautions and potential costs to be mindful of.
Yes, Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide.
No, a spa isn't available at Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro.
Yes, Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro welcomes dogs.
Yes, parking facilities are available at Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro.
No, Hotel Nacional Inn Poços de Caldas - Lazer completo e Gastronomia no Centro doesn't have a gym.
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