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Summary of reviewsHotel Nascentes da Serra enjoys a prime tranquil location at the entrance of Poços de Caldas, overlooking the picturesque Bortolan reservoir. This setting offers guests a serene atmosphere, making it an ideal escape from city noise while maintaining convenient access to tourist spots, shopping centers and major highways. The quiet surroundings and scenic views right from the hotel premises enhance the guest experience.
The breakfast at the hotel is frequently praised for its variety and quality with guests lauding the abundance of options including bread, cakes, fruits and cheese bread worthy of Minas. The dining environment is well-maintained and complemented by the polite and attentive staff, making for a well-organized and pleasant breakfast experience.
While the food quality at lunch and dinner is generally well-received, the limited menu variety and high prices are noted as areas for improvement. Guests appreciate the delicious meals and ambient restaurant atmosphere, though more diverse and affordable options would enhance the experience.
Rooms at Hotel Nascentes da Serra are commended for their spaciousness and cleanliness. Guests appreciate the attentive housekeeping and overall fresh environment. The staff's exceptional service, characterized by professionalism and friendliness, significantly contributes to a cozy and inviting atmosphere. However, some guests noted a need for air conditioning, better soundproofing and updates to furnishings.
Cleanliness is a notable strength with consistently positive feedback regarding the immaculate conditions of rooms and common areas. Bed and bath linens are often praised, though minor issues like occasional stained towels are mentioned.
The staff is frequently highlighted for their excellent service, creating a warm and familial atmosphere that enhances the overall guest experience. Many reviews emphasize the team's dedication to exceeding guest expectations.
Wi-Fi connectivity at the hotel is inconsistent with frequent drops and variable quality mentioned by many guests. This is an area requiring improvement.
The gym receives mixed feedback with some guests appreciating the infrastructure, but many noting the need for more and better equipment. Accessibility issues are also mentioned, particularly for those with limited mobility.
The pool area stands out for its cleanliness, scenic views and family-friendly amenities, including a separate children's pool and leisure facilities. However, the cold water temperature and lack of a heated pool are noted drawbacks.
Families find Hotel Nascentes da Serra an excellent choice for vacations with numerous activities for children and a calm environment perfect for relaxation. The hotel's facilities, including playgrounds and toy rooms, cater to young guests, making it a welcoming destination for families seeking tranquility.
In summary, Hotel Nascentes da Serra is a well-regarded choice for those visiting Poços de Caldas, offering a blend of tranquility, comfort and accessibility. With some improvements in dining variety, room amenities, Wi-Fi connectivity and gym facilities, the hotel could further elevate its guests' experience. Show more
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Categories
Family Friendly Hotel
Offers a serene environment with facilities that cater to families. Its location provides a peaceful retreat while still being accessible to the city's attractions.
Dog Friendly Hotel
This is a 3-star pet-friendly hotel. It provides a comfortable stay for guests and their pets.
Hotel with Swimming Pool
This hotel is family-friendly and offers multiple pools. It is highly rated and provides breakfast options, ensuring a comfortable and convenient stay. The hotel is known for its customer service and cleanliness.
Outdoor Pool
3-Star Hotel
This hotel is a popular choice, often praised for its family-friendly amenities and pools. It is also highly rated by couples, making it suitable for various travelers.
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Standard Double RoomThis room offers a private bathroom, 32" LCD TV and minibar. It is fitted with wooden floors and a box spring bed.
Standard Triple RoomThis room offers a private bathroom, 32" LCD TV and minibar. It is fitted with wooden floors.
Standard Quadruple RoomThis quadruple room is comprised of a TV with cable channels and a private bathroom. The unit has 3 beds.
Guest Reviews
8.7
Very Good
Location
Hotel Nascentes da Serra enjoys a prime yet tranquil location, appealing to travelers seeking a peaceful retreat with easy access to nature. Situated at the entrance of Poços de Caldas and overlooking the beautiful Bortolan reservoir, the hotel provides a serene atmosphere away from the hustle and bustle of downtown, making it perfect for those who want to escape city noise and savor scenic views.
Despite being somewhat remote from the city center—requiring a car or other transport to reach Poços de Caldas' core attractions—the hotel's location is praised for its convenience and easy access. Guests appreciate its proximity to tourist spots, shopping centers and major highways, highlighting the blend of natural beauty and accessibility. The quiet surroundings allow guests to unwind, offering an ideal setting for families and those looking for relaxation.
The beautiful landscape, including the picturesque lake and lush green areas, enriches the guest experience, providing lovely views right from the hotel premises. The hotel's strategic placement on a main road simplifies travel to and from the center, ensuring that the slight distance does not hinder the overall enjoyment of the stay.
Guests frequently commend the location for offering a great balance of tranquility and convenience. This effortless blend of scenic beauty, comfort and accessibility makes Hotel Nascentes da Serra a notable choice for those visiting Poços de Caldas.
Breakfast
Guests consistently praise the breakfast at Hotel Nascentes da Serra, often describing it as excellent, sensational or wonderful. Numerous reviews mention the wide variety of options available, including various types of bread, cakes, fruits and both warm and cold dishes. Guests appreciate the abundant and delicious spread with some highlighting specific items like "cheese bread worthy of Minas."
Many reviews note the breakfast's freshness and the well-maintained dining environment. Several guests commend the polite and attentive staff, who contribute to the overall positive breakfast experience. The breakfast service is frequently described as well-organized and efficiently managed with quick replenishments and flexible hours.
While the majority of comments are highly favorable, a few reviews mention that the quality could be improved or that the breakfast didn't meet their expectations compared to previous visits. However, these instances are relatively rare compared to the overwhelmingly positive feedback.
In addition to the quality of the breakfast, reviews appreciate the hotel's clean and pleasant atmosphere, making it a recommended choice for travelers seeking a comfortable stay with a top-notch breakfast experience.
Dinner
Hotel Nascentes da Serra offers a dining experience that evokes mixed feelings among its guests. The restaurant serves lunch and dinner and has received praise for the exceptional quality of the food with many guests highlighting delicious, well-prepared meals, including standout dishes and dessert options. The soups served at night, in particular, have been noted for their taste. The spacious restaurant and ambient music during dinner add to the pleasant dining atmosphere.
However, the menu's limited variety and high prices are points of contention. Guests have noted that the dinner options can be sparse and could benefit from a wider selection, particularly for those with specific dietary needs such as vegetarians. Some found the menu unappealing and the cost of meals not proportionate to the offerings, especially during the low season when full board options were unavailable.
The hotel does provide a good structure for dining with a pool bar offering drinks and snacks, adding to the overall convenience. The breakfast, like lunch and dinner, is highly praised, being generous and offering numerous options. The attentive staff also contribute positively to the dining experience.
While the food is generally well-received and often described as delicious, for those seeking more diversity and affordability in their dining choices, there may be room for improvement.
Rooms
Hotel Nascentes da Serra rooms offer a variety of experiences based on guest reviews. Guests consistently praise the spaciousness and cleanliness of the rooms, noting large accommodations with generous bathrooms. Housekeeping and room cleanliness are frequently commended for being impeccable.
Staff service is highly appreciated with the team described as polite, attentive and helpful, contributing to a cozy and pleasant atmosphere. Those traveling with children benefit from ample outdoor play space, enhancing the family-friendly feel of the hotel.
However, the simplicity of the room decor and some outdated furnishings were mentioned and several guests noted a musty smell upon arrival. The absence of air conditioning across many rooms was a common complaint, especially during hot weather with the provided fans found inadequate. Additionally, some rooms experienced issues like poor soundproofing, occasional plumbing problems and sporadic maintenance issues, such as leaking ceilings or loose fixtures.
Despite these challenges, the rooms are often described as comfortable and functional with some guests highlighting good accessibility and the comfort of beds. Reviews also pointed out the noise levels in rooms near communal areas or ramps, affecting the overall tranquility.
The consensus indicates that while rooms at Hotel Nascentes da Serra are spacious and clean with commendable staff service, improvements in air conditioning, furniture updates and better soundproofing could significantly elevate the guest experience.
Beds
Hotel Nascentes da Serra has garnered mixed feedback regarding its beds, but overall, the sentiment leans positive. Guests frequently mention the comfort of the beds, describing them as very comfortable, large and cozy. Many highlight the spacious double beds and king-size options, noted for their cleanliness and quality. Bed linens and towels are repeatedly praised for being extremely clean, fresh and fragrant, contributing to a pleasant stay.
The rooms themselves are described as spacious and comfortable, adding to the overall restful experience. However, there are occasional mentions of mattresses being less comfortable and some pillows being yellowish, indicating that the quality of bedding might vary slightly between rooms. Few guests found the beds too soft or too hard, pointing to a subjective experience based on personal preference.
In summary, while there are minor criticisms, the general consensus is that Hotel Nascentes da Serra offers a comfortable and well-maintained sleeping environment with many guests appreciating the quality and cleanliness of the beds and linens.
Cleanliness
Hotel Nascentes da Serra consistently receives positive feedback for its cleanliness and organization. Guests appreciate the well-maintained and immaculate conditions of the rooms, common areas and the entire hotel property. Many reviews specifically highlight the impeccable cleanliness, noting that rooms and bathrooms are always very clean and fresh. The bed and bath linens are also frequently praised for their cleanliness, even though a few guests mentioned minor issues like stained towels or a lack of fresh smell in some instances.
Visitors commend the hotel's housekeeping team for maintaining high standards of cleanliness and for being thorough and meticulous. The overall environment is described as clean, airy organized and pleasant, contributing to a comfortable and cozy stay. Despite occasional comments about less frequent room cleaning or minor lapses, these do not seem to overshadow the generally positive perception of the hotel's hygiene.
The organized and clean setting is complemented by the helpful and polite staff, making the stay both comfortable and enjoyable. Amidst a few isolated complaints regarding aspects like the bathroom and occasional cleanliness lapses, the consensus is that the hotel’s cleaning standards are excellent and meet guest expectations.
Staff
At Hotel Nascentes da Serra, the staff consistently receives high praise from guests for their exceptional service. Reviews reveal a team characterized by professionalism, friendliness and remarkable attentiveness. Employees are described as polite, helpful and thoroughly dedicated to making guests feel welcome. Special mentions include the exemplary customer service provided by receptionists and restaurant staff, who are noted for their kindness and efficiency.
Guests have highlighted the well-organized environment and commend the consistent cleanliness maintained by the hotel staff. The warm and familial atmosphere created by the team contributes to a comfortable and inviting stay. Particular praise is given to the hotel's breakfast, which is both varied and well-served, contributing to the overall positive experience.
From the managers to the receptionists, every member of the team plays a crucial part in ensuring that guests feel valued and attended to, creating an environment described as wonderful and sensational. The general consensus is that the staff at Hotel Nascentes da Serra goes above and beyond to exceed guest expectations, making their stay truly memorable.
Wi-Fi
Guests have varied experiences with the Wi-Fi at Hotel Nascentes da Serra. While some noted instances of stable and fast internet, many reviews pointed out significant issues with connectivity. Common concerns include frequent drops in the Wi-Fi signal, fluctuating quality and periods where the internet didn't work at all. Despite the hotel offering free Wi-Fi, the service in rooms often exhibited a weak signal and some travelers highlighted that the internet failed multiple times or wasn't working well during their stay. Overall, it appears that while there are moments of good connectivity, the Wi-Fi service generally requires improvement to meet guests' expectations consistently.
Gym
The gym at Hotel Nascentes da Serra receives mixed feedback from guests. While some appreciate the hotel’s very good infrastructure and accessibility, others point out that the fitness area is small and poorly equipped with only two treadmills, an elliptical and two trampolines. Several reviews suggest that the gym could benefit from additional equipment like dumbbells and improving the existing structure. Guests also mention that the gym's location could be less noisy and more secluded for a better workout experience. Accessibility-wise, it is important to note that from the 5th to the 6th floor, there are two flights of stairs which might be challenging for individuals with limited mobility. Overall, guests agree that the gym needs improvement and equipment replacement.
Pool
At Hotel Nascentes da Serra, the pool area is commonly highlighted as a significant feature, garnering numerous positive comments from guests. The pool is described as very clean, well-maintained and visually appealing with a beautiful, pleasant surrounding area that includes a lovely garden and leisure facilities like a playground and game room for children. This adds to the family-friendly atmosphere and makes it a great spot for both kids and pets.
Guests appreciate the scenic views from the pool area and the convenient amenities such as a pool bar. The outdoor swimming pool area, in particular, receives commendations for its beauty and upkeep and there's a separate pool specifically designed for children, which adds to its appeal for families. However, the pool area does have its drawbacks.
Many guests note that the pool water is very cold and that the hotel lacks a heated pool, which could enhance the guest experience, especially given the temperature issues reported. The cleanliness of some communal areas could be improved, although the pool itself is frequently mentioned as exceptionally clean. There are also a few maintenance issues, such as broken pool chairs and an early closing time of 7 pm for pool access.
Even with these concerns, the pool at Hotel Nascentes da Serra positively stands out as a primary attraction, offering an enjoyable experience enhanced by its cleanliness, beautiful views and well-maintained surroundings.
Family
Hotel Nascentes da Serra stands out as an excellent destination for families looking to unwind and spend quality time together. The hotel's family-friendly atmosphere and numerous leisure activities make it perfect for guests of all ages, especially young children. The facilities are praised for their suitability for children with well-maintained playgrounds, toy rooms and a pool that offer endless fun and relaxation.
Parents can rest easy knowing their children are having a great time, whether it's in the kids' room, on the trampoline or engaging in activities organized by the hotel's recreation team. The serene and calm environment allows families to relax after a busy week, surrounded by beautiful landscapes and nature.
The hotel ensures comfort and convenience, providing clean and organized rooms, a nice breakfast area and accommodating staff always ready to assist. Its slight distance from downtown contributes to the peaceful ambiance, perfect for those looking to escape the hustle and bustle of city life.
Overall, Hotel Nascentes da Serra is described as an ideal venue for family vacations, where both children and adults can find enjoyment and tranquility. Whether celebrating a special occasion like a child's birthday or simply spending a weekend away, families can expect a welcoming environment and a range of activities that cater to their needs.
3 Star
Hotel Nascentes da Serra offers a commendable experience for a three-star establishment, excelling particularly in value for money. Despite some criticisms, the hotel's cleanliness is consistently praised as impeccable and spotless. The establishment is cozy and the staff is noted for their attentiveness and good service, contributing to a welcoming atmosphere.
While the decor and urbanization might feel somewhat dated, guests find the hotel beautiful and organized. The rooms, although old-fashioned, are generally seen as clean and adequate in size. However, sound insulation could be improved and there have been occasional reports of broken televisions and lack of room service.
Leisure options are somewhat limited, but the game room provides some entertainment. Guests appreciate the organization's dedication to cleanliness and the fantastic employee performance.
Overall, Hotel Nascentes da Serra provides great value, particularly with its reasonable pricing and solid service, making it a satisfactory choice for a budget-conscious traveler.
Outdoor Pool
The outdoor pool at Hotel Nascentes da Serra receives numerous positive remarks from guests. The pool area is often described as beautiful, spacious and well-maintained. Visitors appreciate the clean and inviting atmosphere, noting its beautiful surroundings and well-kept gardens. The leisure area, which includes a separate pool for children, adds to the family-friendly environment. Guests enjoy the restful and nature-rich setting of the pool area, complemented by additional amenities such as the park with toys, playground and game rooms. While the pool is noted for its beauty and ample size, some guests mention that the water is quite cold, which can make swimming less enjoyable. Despite this, the pool remains a highlight, offering a wonderful view and a pleasant place to relax. Overall, the outdoor pool and its surrounding area contribute significantly to the charm and appeal of the hotel, providing a delightful space for recreation and relaxation.
Dog Friendly
Hotel Nascentes da Serra receives praise for being a pet-friendly destination. Guests value the respect shown to pets and enjoy the freedom they have with their dogs, especially in the garden area, which provides a welcoming space for pets to roam. The hotel's acceptance of pets has been highlighted as a significant positive aspect, making a difference for families traveling with their furry companions. Pets are allowed in rooms, adding to the convenience for pet owners.
However, there are important rules to be aware of. Pets must be kept on a leash at all times due to the hotel's open surroundings near a highway, which may pose risks. Additionally, only one pet per room is allowed and pets cannot stay in the room without a companion and are not permitted in all areas of the hotel. Despite these limitations, guests appreciated the pet-friendly attitude with some mentioning the joy of having their dogs accompany them for walks around the property. Overall, Hotel Nascentes da Serra offers a positive experience for guests traveling with pets, although it's important to adhere to the established guidelines to ensure a safe and comfortable stay.
Yes, Hotel Nascentes da Serra has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Nascentes da Serra.
Yes, Hotel Nascentes da Serra welcomes dogs.
No, parking facilities aren't available at Hotel Nascentes da Serra.