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Summary of reviewsBaymont by Wyndham Detroit/Roseville is favorably positioned for convenience, nestled near a major highway and within a short drive to Downtown Detroit. This strategic location appeals to travelers for both its accessibility and the wide array of dining options, including nearby IHOP and Scramblers. The vicinity of various restaurants, stores and other amenities makes it a valued choice for those visiting family or indulging in local shopping, featuring a blend of good value and ease of access.
Guest experiences regarding breakfast present a mixed picture. While it's appreciated as an additional feature, the limited variety and occasional absence of breakfast services have left some guests unsatisfied. Common breakfast items include waffles, toast, cereal, juice, milk and occasionally muffins. Issues like malfunctioning equipment, lack of coffee or creamer and restrictive breakfast hours have been points of concern, indicating an area that could benefit from improvement.
The hotel's rooms have garnered criticism primarily due to cleanliness and upkeep. Reports of roaches, sticky carpets and remnant items from previous occupants underscore a need for significant improvements. Odors of cigarettes and mustiness, along with visible dirt and stains, further diminish the room experience. Some guests did appreciate clean bathrooms, but comprehensive remodeling and stricter cleaning protocols are necessary to enhance the overall guest experience.
Cleanliness, in general, presents a significant issue for the hotel. Pervasive odors, bug infestations and dirty environments across rooms and common areas contribute to a subpar experience. The discrepancy between online representations and the actual condition of the hotel has led to disappointment with some guests resorting to personal cleaning efforts.
Staff interactions have received both praise and criticism. Many guests commend the kind and helpful behavior of staff members, who contribute positively to the guest experience through their friendliness and efficiency. However, there are notable instances of unprofessional conduct, rude behavior and inconsistency in staff presence, which detract from the overall service quality.
Bed comfort is a highlight with the majority of guests finding the beds very comfortable, often describing them as new and cozy. Despite a few isolated complaints about broken or uncomfortable mattresses, the bedding generally receives positive reviews, contributing to a better sleep experience for most guests.
In summary, Baymont by Wyndham Detroit/Roseville offers a strategically convenient location and comfortable beds, yet struggles with cleanliness and service consistency, pointing to areas needing considerable improvement.
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