Best Western Plus St. John's Airport Hotel and Suites receives commendation for its prime location, particularly its proximity to the airport which caters well to travelers with late arrivals or early departures. Guests appreciate the hotel's clean facilities and quiet surroundings and while some note the distance from other attractions, many find the convenience of easy airport access a significant advantage. The staff's friendly demeanor enhances the overall experience with efficient shuttle service adding to the practicality of the location.
The breakfast experience at the hotel is mixed; while some guests praise the delicious restaurant food and friendly staff, others express dissatisfaction with the inconsistency of offerings and the lack of complimentary breakfast. Suggestions have emerged for including simple breakfast items to improve guest satisfaction.
Dinner experiences vary with many guests enjoying excellent and delicious meals in a pleasant dining atmosphere. However, some criticism is directed at specific dishes and occasional meal quality inconsistencies.
The hotel's rooms are widely praised for their cleanliness, spaciousness and modern aesthetic. Families particularly enjoy the pool and waterslide, although occasional noise and minor inconveniences like requesting garbage emptying are mentioned. Despite some guests' confusion about breakfast not being included, the overall comfort, including super comfortable beds, is appreciated.
Cleanliness is a standout feature with the hotel consistently described as spotless and well-maintained. This contributes significantly to a pleasant stay and guests also give high marks for the friendly and helpful staff, enhancing the overall guest experience.
The pool area receives positive feedback for its cleanliness and fun waterslide, especially enjoyed by children. Some concerns are raised regarding maintenance, such as the pool appearing cloudy or the hot tub underperforming, but these do not overshadow the generally favorable reviews.
Parking is generally sufficient, though some guests experience congestion, particularly with larger vehicles and limited long-term parking options. Despite these challenges, the punctual shuttle service mitigates potential inconveniences.
Families find the hotel particularly accommodating with ample space and engaging amenities like the pool and hot tub. The staff's attentiveness and the comfortable, spacious rooms provide a secure and enjoyable atmosphere for family-oriented stays.
Beds at the hotel receive mostly positive feedback for their comfort, contributing to a restful experience. While there are a few mentions of inconsistency, the majority of guests find the beds to be very comfortable, enhancing their overall satisfaction.
Overall, Best Western Plus St. John's Airport Hotel and Suites offers a convenient, clean and comfortable stay characterized by exceptional staff service, making it a reliable choice for travelers, particularly those with airport-related schedules.
Holiday Inn Express & Suites St. John's Airport by IHG, enjoys a prime location that is exceptionally convenient for travelers, being just a few minutes' walk from the airport. This proximity is a major highlight for guests, who appreciate the ease of access and the added convenience of a requested hotel shuttle service. The location's suitability for both short and extended stays is further enhanced by excellent staff and consistent cleanliness.
Breakfast at the hotel is generally well-received with guests praising the early start time of 3:00 AM, the friendly staff and the hot, plentiful offerings. The complimentary breakfast is noted as a valuable addition, featuring good coffee and high-quality food options. While some guests desire more variety, the overall response to the breakfast experience is positive.
The rooms at the hotel are described as comfortable and modern, featuring spacious layouts, comfortable beds and attractive furnishings. Guests appreciate the clean environment and modern amenities such as large TVs and sophisticated showers. The hotel's quiet atmosphere and well-maintained facilities contribute to a restful stay, although a few noted areas for improvement in bathroom grout and room carpets.
Cleanliness is a consistent strength of Holiday Inn Express & Suites St. John's Airport. Guests frequently commend the pristine condition of the rooms and overall hotel facilities, along with the diligent and efficient staff. Though minor issues such as lobby and elevator odors and carpet cleanliness were noted, the overarching sentiment supports the hotel's high standard of cleanliness.
The staff receive unwavering praise for their friendliness and professionalism. Guests highlight the warm welcome and helpful demeanor of the team with specific commendations for the front desk and kitchen staff. The staff’s adherence to safety protocols and their courteous, efficient service greatly enhance the guest experience.
The pool, while appreciated by children for its inviting nature, receives mixed feedback regarding cleanliness and temperature. Some guests found it needed better maintenance and warmer water, but overall, it remained a popular feature among families.
The beds at Holiday Inn Express & Suites St. John's Airport stand out for their exceptional comfort with many guests describing their sleep experience as restful and enjoyable. Both the beds and linens are noted for their clean and cozy nature. While the sofa bed mattress received some criticism, the main beds, including king-size and queen beds, were highly praised.
In summary, Holiday Inn Express & Suites St. John's Airport by IHG, offers a comfortable, clean and conveniently located option for travelers, complemented by friendly staff and modern amenities. Most aspects, particularly the location, staff service and room quality, receive strong positive feedback, making it a favorable choice for those visiting the area.
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