Montigo Resorts, Somerset is a charming country house spa hotel located in a stunning setting, perfect for a relaxed countryside stay or a romantic getaway. The hotel offers a great breakfast with a selection of cooked and cold options, while the dining experience is mixed. The rooms offer a range of experiences with some beautifully decorated and comfortable and others needing updating. Overall, the hotel has excellent cleanliness levels, but some minor repairs and upgrades are needed. The staff are professional, attentive and create a warm and welcoming atmosphere. The spa facilities and treatments are fantastic, though some guests were disappointed by the extra cost. Parking is easy and plentiful with free parking on site. The beds are comfortable with overwhelmingly positive reviews. While the hotel has received mixed reviews for its 4-star luxury rating, guests enjoyed a relaxing and luxurious stay overall.
Award winning property, 19th century hunting lodge which has been restored to a Victorian Gothic mansion and opened for guests. Set in 13 acres of gardens and surrounded by Mendip Hills, this elegant property boast with antique furniture and unique design.
Summary of reviews related to the 'Accessible' category
The Swan Hotel in Wells, Somerset, presents some challenges for guests with disabilities. Many areas, including the coach house entry and upper rooms, are only accessible with assistance. Unfortunately, the hotel lacks a lift, making upper floors difficult to reach, particularly for guests with mobility issues or the elderly. Steep stairs and the presence of steps throughout the hotel further complicate access for those who are less mobile. Some reviews indicate that mobility-related requests made in advance were not adequately addressed.
Parking is another difficulty, as the hotel cannot guarantee disabled parking spaces. The access archway's design, which has not kept pace with the increase in vehicle sizes over the years, compounds entry difficulties. Though the hotel is currently in need of refurbishment, it remains evident that facilities such as handrails could significantly enhance safety and ease of movement for guests with disabilities.
On a positive note, the staff have received commendations for their helpfulness, especially in assisting with luggage. This supportive team can provide some comfort to those facing the hotel's accessibility issues.