DoubleTree by Hilton Queenstown
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Summary of reviewsDoubleTree by Hilton Queenstown has garnered positive reviews across multiple aspects of its offerings, creating a compelling choice for travelers seeking a comfortable and scenic stay. The hotel is enviably located on the shores of Lake Wakatipu, offering breathtaking lake and mountain views, while its proximity to the airport and access to downtown via water taxi make it both remote and convenient. Guests experience a tranquil retreat with opportunities for walking and biking trails, nearby ski fields, and easy access to Queenstown's attractions.
The breakfast service at the hotel is highly commended for its variety and quality, featuring both hot and cold selections, catering to dietary needs, and being served in venues with stunning views. While some suggest minor improvements in food temperature maintenance, the sumptuous buffet and friendly service leave guests largely satisfied.
The dining experience extends to dinner, with several onsite restaurants providing diverse culinary choices. The Wakatipu Grill stands out with its delicious food and exceptional service, accentuated by beautiful views. Room service and other dining venues like Stacks Pub and Mee & Mee further contribute to a delightful dining ambiance.
Accommodations at DoubleTree by Hilton Queenstown are noted for their comfort, cleanliness, and modern design. Rooms are spacious, often equipped with kitchenettes, and offer spectacular views. Despite minor maintenance issues, guests appreciate features such as cozy fireplaces, luxurious baths, and exceptionally comfortable beds.
The staff receive consistent accolades for their friendliness and helpfulness, enhancing the overall guest experience. Specific team members are praised for their efforts in going above and beyond, adding to the hotel's warm and welcoming atmosphere.
Housekeeping maintains high standards of cleanliness, ensuring that rooms are tidy and well-presented, further complemented by polite and responsive staff addressing any concerns promptly.
While Wi-Fi experiences are mixed, with some reports of connectivity issues, many guests enjoy strong connections and complimentary access, especially for Hilton members.
Parking experiences are varied, with some guests finding the fees high, but appreciating the convenience and organization of a dedicated parking setup.
For families, the hotel offers thoughtful amenities, spacious rooms, and various convenient features, making it an attractive option for those traveling with children. Its proximity to golf courses and ski fields, coupled with a modern aesthetic and exceptional service, make DoubleTree by Hilton Queenstown a delightful choice for leisure and family travelers alike.
Overall, the combination of beautiful views, excellent location, remarkable service, and comfort make DoubleTree by Hilton Queenstown a recommended destination for anyone visiting the area.
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The breakfast service at the hotel is highly commended for its variety and quality, featuring both hot and cold selections, catering to dietary needs, and being served in venues with stunning views. While some suggest minor improvements in food temperature maintenance, the sumptuous buffet and friendly service leave guests largely satisfied.
The dining experience extends to dinner, with several onsite restaurants providing diverse culinary choices. The Wakatipu Grill stands out with its delicious food and exceptional service, accentuated by beautiful views. Room service and other dining venues like Stacks Pub and Mee & Mee further contribute to a delightful dining ambiance.
Accommodations at DoubleTree by Hilton Queenstown are noted for their comfort, cleanliness, and modern design. Rooms are spacious, often equipped with kitchenettes, and offer spectacular views. Despite minor maintenance issues, guests appreciate features such as cozy fireplaces, luxurious baths, and exceptionally comfortable beds.
The staff receive consistent accolades for their friendliness and helpfulness, enhancing the overall guest experience. Specific team members are praised for their efforts in going above and beyond, adding to the hotel's warm and welcoming atmosphere.
Housekeeping maintains high standards of cleanliness, ensuring that rooms are tidy and well-presented, further complemented by polite and responsive staff addressing any concerns promptly.
While Wi-Fi experiences are mixed, with some reports of connectivity issues, many guests enjoy strong connections and complimentary access, especially for Hilton members.
Parking experiences are varied, with some guests finding the fees high, but appreciating the convenience and organization of a dedicated parking setup.
For families, the hotel offers thoughtful amenities, spacious rooms, and various convenient features, making it an attractive option for those traveling with children. Its proximity to golf courses and ski fields, coupled with a modern aesthetic and exceptional service, make DoubleTree by Hilton Queenstown a delightful choice for leisure and family travelers alike.
Overall, the combination of beautiful views, excellent location, remarkable service, and comfort make DoubleTree by Hilton Queenstown a recommended destination for anyone visiting the area.
Hotel near Golf Courses
Situated in Kawarau Falls, this hotel is 6.1 km from Queenstown Golf Club and 8.6 km from Jack's Point Golf Course. Guests receive a 25% discount on green fees, reduced cart hire, and 50% off club hire at Queenstown Golf Club, enhancing the golfing experience.
Hotel near Ski Resorts
Located in Queenstown, a prime hub for South Island skiing, offering convenient access to major ski resorts like Coronet Peak and The Remarkables, making it an ideal base for winter sports enthusiasts.
Hotel Taking Steps Towards Sustainability
DoubleTree by Hilton Queenstown is an eco-certified property that participates in the Qualmark Sustainable Tourism Business Award program. Along with Hilton Queenstown, it is guided by Hilton Worldwide's Travel with Purpose strategy to drive responsible tourism. The hotel has implemented an environmental challenge for team members and tracks environmental impact through the LightStay system.
Family Friendly Hotel
Located in Kawarau Village, it offers a quieter setting away from the town center. It has family-friendly amenities and access to the Hilton's facilities, including dining and recreation. The hotel provides comfortable rooms and suites.
Hotel with Parking
This hotel offers self-parking for a fee of NZ$16.00 per day. Limited paid parking is available on-site on a first-come, first-served basis.
Hotel with Gym
DoubleTree by Hilton Queenstown provides a gym for guests to maintain their fitness routines. The hotel's location in Kawarau Village offers a scenic and relaxing environment.
4-Star Hotel
Located in Kawarau Village, this hotel offers a tranquil setting with well-appointed rooms and excellent amenities. It provides a relaxing retreat away from the bustling town center.
Business Hotel
Cheap Hotel
Accessible Hotel
Guest Reviews
DoubleTree by Hilton Queenstown enjoys an enviable location that is consistently praised for its beauty and convenience. Nestled on the shores of Lake Wakatipu, the hotel boasts magnificent lake views and is complemented by the backdrop of the snow-capped Remarkables mountains. Its proximity to the airport makes it especially convenient for travelers, and the easy access via water taxi offers a unique way to reach downtown Queenstown. Guests find the setting peaceful and tranquil, away from the hustle of the city, providing a perfect retreat for relaxation. The location is ideal for those who enjoy being close to nature, with walking and biking trails readily available. Additionally, the hotel serves as a gateway for exploring nearby ski fields and enjoying a quiet escape without being too far from the city's main attractions. While some mention its distance from the city center, the well-connected location with shuttles and taxis ensures that all the vibrant offerings of Queenstown are within easy reach.
The breakfast experience at DoubleTree by Hilton Queenstown is largely celebrated by guests for its variety and quality. Many reviews highlight the diverse selection on offer, with both hot and cold options readily available, catering to various dietary needs including gluten-free and vegetarian preferences. Guests particularly enjoy the sumptuous buffet, often described as amazing and incredible, with mentions of specific favorite items like beans and hash brown bites indicating a well-curated menu.
The breakfast is served in scenic locations such as lakeside venues, providing diners with stunning views while enjoying their meal, which adds an extra layer of enjoyment to the experience. Service is consistently praised for being friendly and accommodating, with staff members making efforts to assist with special dietary requirements. Complementary breakfast options have been noted as a significant advantage, offering fantastic choices without the worry of extra costs.
Despite the overwhelmingly positive feedback, some reviews suggest that improvements could be made, particularly in maintaining the temperature of the food and managing the breakfast spread more efficiently during peak times. Furthermore, a few reviews hint that breakfast can be an expensive affair without the vouchers or complimentary deals, although these are generally deemed to be of good value.
Overall, the breakfast experience at DoubleTree by Hilton Queenstown seems to largely satisfy guests with its extensive selection, delicious offerings, and wonderful views, notwithstanding minor areas for potential improvement.
DoubleTree by Hilton Queenstown offers a diverse dining experience with several onsite restaurants catering to a variety of tastes. The standout venue seems to be the Wakatipu Grill, where guests consistently praise the delicious and amazing food, complemented by exceptional service. Diners are especially impressed by the stunning views while enjoying their meals. Stacks Pub also garners positive feedback for its hearty burgers and pizza, making it a favorite among guests.
The Mee & Mee restaurant, serving Chinese cuisine, receives accolades for both its excellent food and fantastic staff, though some find it slightly pricey. Guests appreciate the numerous dining options available, and many highlight the convenience and quality of room service offerings, such as duck leg and fish. Despite a few mentions of limited choices or occasional instances of unsatisfactory service, overall, the dining experience at the hotel leaves a positive impression, and for some, it’s a key part of their enjoyable stay. Moreover, the enchanting atmosphere and delightful dining options contribute to guests often extending their visits and appreciating the culinary diversity the hotel has to offer.
DoubleTree by Hilton Queenstown offers guests a pleasantly comforting stay enhanced by remarkable lake and mountain views. The rooms come in a spacious layout, frequently described as clean, modern, and equipped with convenient kitchenettes and amenities that cater to varied needs. Many guests reported delight from upgrades to lake-view rooms, which add a spectacular backdrop to their experience. The decor often strikes a balance between modern aesthetics and comfort, with some rooms featuring cozy fireplaces or luxurious baths. Beds across the hotel are a highlight, receiving continual praise for their exceptional comfort and softness.
While some guests noted the hotel's slightly worn furnishings and occasional upkeep issues, these concerns are often overshadowed by the extensive comfort and cleanliness of the rooms. The hotel's location also receives appreciation for its proximity to the lake and convenient access to town, with some rooms being described as feeling like private, welcoming apartments.
Overall, the DoubleTree by Hilton Queenstown provides a satisfying stay characterised by spacious rooms, breathtaking views, and modern comforts, despite minor maintenance needs.
DoubleTree by Hilton Queenstown is consistently praised for its beds, which offer a level of comfort that's hard to match. Guests frequently describe the beds as incredibly soft, super comfy, and even as a dream to sleep in. Many reviews emphasize that the beds are spacious and provide excellent support, with some visitors noting that they were among the best they’ve ever experienced. Although there were occasional mentions of single beds being joined together, the dominant consensus is that the beds provide outstanding comfort, contributing to a restful night's sleep. Moreover, the pillows are noted for their comfort, although a few guests expressed a preference for memory foam pillows for a superior sleep experience. Overall, the combination of luxurious bedding and plush pillows makes for an inviting and relaxing stay at this hotel.
Nestled near the stunning Queenstown landscape, DoubleTree by Hilton Queenstown generally impresses with its remarkable cleanliness and modern interior designs. Guests frequently highlight the rooms as clean, tidy, and comfortable, with many enjoying scenic views over the lake. The hotel’s contemporary aesthetic and spacious accommodations resonate well with visitors, contributing to an overall pleasant experience.
Housekeeping is often praised for their diligent work, ensuring rooms are left spotless and well-presented daily. Guests find the rooms well-equipped, noting that the property meets the high standards expected from a Hilton hotel, with a quiet and relaxing atmosphere to enhance the stay.
While feedback on cleanliness is overwhelmingly positive, some guests have experienced occasional issues, such as musty odors, lingering food smells, or overlooked details like dust and stains. Nevertheless, the polite and apologetic staff attentively address concerns, often mitigating any discomfort.
In conclusion, DoubleTree by Hilton Queenstown frequently delivers an experience that combines comfort and pristine conditions with friendly service, making it a noteworthy choice for travelers seeking a clean and cozy stay right by the picturesque lake views.
The reviews from guests at the DoubleTree by Hilton Queenstown consistently highlight the exceptional quality of service provided by the hotel staff. Visitors frequently mention the friendliness and helpfulness of the team, making their stays feel welcoming and memorable. Names like Lara, Hayat, Miss Agustini, and Arpit receive specific praise for going above and beyond to enhance guest experiences. The reception staff, noted for their professionalism and attentiveness, contribute to efficient and pleasant check-in experiences, further complemented by the thoughtful inclusion of multilingual staff members to aid international travelers.
Guests appreciate the attentiveness and prompt responses from both housekeeping and reception personnel, ensuring comfort during their stay. Instances of personalized touches, such as notes from housekeeping or special arrangements for significant occasions, exemplify the team's commitment to customer satisfaction. Additionally, the staff's willingness to accommodate early check-ins and cater to individual needs underscores their courteous nature.
Across various interactions, guests found the staff to be polite, enthusiastic, and accommodating — qualities that undoubtedly contribute to the hotel's positive reputation. Whether offering helpful advice about local facilities or attending to guest issues with efficiency, the team consistently delivers warm and welcoming service, leaving guests with lasting impressions of their stay at the DoubleTree by Hilton Queenstown. The blend of beautiful views, excellent location, and remarkable staff service makes this hotel a recommended choice for travelers seeking a comfortable and well-supported stay.
Nestled in the scenic beauty of Queenstown, DoubleTree by Hilton Queenstown seems to have created a mixed experience when it comes to its Wi-Fi offerings. Many guests appreciated the strong and fast Wi-Fi connections, which catered well to their connectivity needs. An added boon for Hilton members is the complimentary Wi-Fi, offering a hassle-free online experience. Those staying at the hotel also mentioned the convenience of complimentary Wi-Fi upgrades, which added a touch of luxury to their stay.
However, connectivity issues did surface for some guests. A few encountered challenges such as weak signals, frequent disconnections, and even outages that lasted an entire day. Some guests noted a 10GB Wi-Fi limit, which may not suit heavier data users. While the hotel does offer complimentary Wi-Fi, the ease of access varied, and not all guests found the login process straightforward.
Despite these inconsistencies, the allure of the hotel's modern amenities, such as the free shuttle bus and water taxi options, remains a strong draw, offering guests ample opportunities for exploration and enjoyment while staying connected.
The DoubleTree by Hilton Queenstown presents a mixed picture when it comes to parking facilities. The hotel's parking, while available, typically requires an additional fee of NZD $16 per day, which some guests found to be on the higher side, especially given the hotel's location away from the city center. Nevertheless, for those who appreciate convenience and peace of mind, the hotel offers a well-organized parking setup with dedicated underground spaces across two floors. Additionally, there are complimentary parking options albeit limited and free accessible parking for easy luggage transfer.
Despite challenges with on-street parking availability and the strategic navigation required to identify parking zones, guests generally found the parking facilities easy to locate and well-integrated with the hotel's design, allowing direct access between the car park and the rooms via lifts. On occasion, guests benefited from complimentary parking. While some found paid parking to be an unwelcome extra cost, it nevertheless contributed to the overall convenience of their stay. For individuals planning to explore Queenstown by car, the hotel's parking infrastructure offers functional support, while the shuttle service adds further convenience for getting around.
DoubleTree by Hilton Queenstown receives high praise for its family-oriented offerings, making it a standout choice for travellers with children. Exceptional service, highlighted by the diligent efforts of Miss Agustini, enhances the guest experience, adding a personal touch that many families appreciated. The convenience of the hotel's location, just a short distance from the airport with easy bus access, makes it particularly suitable for families who enjoy exploring. Proximity to walking trails offers additional opportunities for outdoor activities and family bonding.
The hotel’s amenities receive commendations, particularly for their suitability for family stays. Rooms are thoughtfully designed, with features like kitchen facilities enabling guests to enjoy self-cooked meals, a convenience that families find particularly useful. The thoughtful layout, including door separations from the lounge area, allows for privacy and flexibility within suites. Guests also noted the clever design feature of a convertible sofa bed, ideal for accommodating extra members of the family.
The modern aesthetic of the hotel, combined with excellent service at the café and bar, contributes to a welcoming and pleasant atmosphere. For families, the combination of comfort, location, and convenience at DoubleTree by Hilton Queenstown creates a peaceful and enjoyable vacation setting.
Nestled conveniently close to several golf courses, DoubleTree by Hilton Queenstown serves as an ideal base for golf enthusiasts. Its strategic location is appreciated by guests who enjoy the proximity to renowned locations like the Queenstown Golf Course. The hotel offers the added convenience of being near Coronet Peak and the Remarkables, making it a favored choice for those who relish both golf and skiing. While some reviews suggest room for improvement in terms of weekend dining options, the presence of charming restaurants and pubs on the premises provides enjoyable alternatives. Guests also find the on-site shop handy, catering to various necessities, including transportation arrangements to the nearby mountains. Overall, the hotel's location continues to draw repeat visitors who appreciate its access to great golfing experiences and mountain activities.
Nestled in the vibrant city of Queenstown, the DoubleTree by Hilton Queenstown emerges as a commendable choice for travelers seeking both comfort and convenience. True to the Hilton brand, the property fulfills expectations with its clean and comfortable environment, offering a pleasant retreat for its guests. The hotel is strategically located, providing easy access to the airport and breathtaking lakefront views, perfect for refreshing runs.
Visitors consistently praise the attentive and exceptionally friendly staff, describing their experiences as some of the best in terms of hospitality, with an outstanding check-in process. Facilities are top-notch, with many guests enjoying the complex's well-appointed amenities, including great beds and a peaceful atmosphere for a restful night.
Culinary experiences at the hotel also leave a strong impression, with a commendable breakfast and dining options that enhance the overall stay. Offering complete value for money, the combination of quality food, superb service, and excellent facilities ensures that the DoubleTree by Hilton Queenstown remains a recommended choice for anyone visiting this stunning New Zealand city. Guests often conclude their visits with a sense of satisfaction, already planning their return to this exceptional property.
DoubleTree by Hilton Queenstown offers convenient options for those looking to explore the local area with ease. The hotel is well-connected, with excellent links by a complimentary shuttle bus and a water taxi service. This ensures guests have easy access from both the airport and the vibrant town of Queenstown itself. The staff receive positive mentions for their friendliness, adding to a welcoming atmosphere. However, the hotel's accommodations present challenges for those with disabilities or elderly guests. The design and functionality of the ramps and bathroom facilities are noted as problematic, with particular difficulty arising from showers situated over bath units, which could pose a safety risk for some guests. Despite these accessibility concerns, the transport services provided by the hotel stand out as a convenient feature for reaching the area's attractions.
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Location
Breakfast
The breakfast is served in scenic locations such as lakeside venues, providing diners with stunning views while enjoying their meal, which adds an extra layer of enjoyment to the experience. Service is consistently praised for being friendly and accommodating, with staff members making efforts to assist with special dietary requirements. Complementary breakfast options have been noted as a significant advantage, offering fantastic choices without the worry of extra costs.
Despite the overwhelmingly positive feedback, some reviews suggest that improvements could be made, particularly in maintaining the temperature of the food and managing the breakfast spread more efficiently during peak times. Furthermore, a few reviews hint that breakfast can be an expensive affair without the vouchers or complimentary deals, although these are generally deemed to be of good value.
Overall, the breakfast experience at DoubleTree by Hilton Queenstown seems to largely satisfy guests with its extensive selection, delicious offerings, and wonderful views, notwithstanding minor areas for potential improvement.
Dinner
The Mee & Mee restaurant, serving Chinese cuisine, receives accolades for both its excellent food and fantastic staff, though some find it slightly pricey. Guests appreciate the numerous dining options available, and many highlight the convenience and quality of room service offerings, such as duck leg and fish. Despite a few mentions of limited choices or occasional instances of unsatisfactory service, overall, the dining experience at the hotel leaves a positive impression, and for some, it’s a key part of their enjoyable stay. Moreover, the enchanting atmosphere and delightful dining options contribute to guests often extending their visits and appreciating the culinary diversity the hotel has to offer.
Rooms
While some guests noted the hotel's slightly worn furnishings and occasional upkeep issues, these concerns are often overshadowed by the extensive comfort and cleanliness of the rooms. The hotel's location also receives appreciation for its proximity to the lake and convenient access to town, with some rooms being described as feeling like private, welcoming apartments.
Overall, the DoubleTree by Hilton Queenstown provides a satisfying stay characterised by spacious rooms, breathtaking views, and modern comforts, despite minor maintenance needs.
Beds
Cleanliness
Housekeeping is often praised for their diligent work, ensuring rooms are left spotless and well-presented daily. Guests find the rooms well-equipped, noting that the property meets the high standards expected from a Hilton hotel, with a quiet and relaxing atmosphere to enhance the stay.
While feedback on cleanliness is overwhelmingly positive, some guests have experienced occasional issues, such as musty odors, lingering food smells, or overlooked details like dust and stains. Nevertheless, the polite and apologetic staff attentively address concerns, often mitigating any discomfort.
In conclusion, DoubleTree by Hilton Queenstown frequently delivers an experience that combines comfort and pristine conditions with friendly service, making it a noteworthy choice for travelers seeking a clean and cozy stay right by the picturesque lake views.
Staff
Guests appreciate the attentiveness and prompt responses from both housekeeping and reception personnel, ensuring comfort during their stay. Instances of personalized touches, such as notes from housekeeping or special arrangements for significant occasions, exemplify the team's commitment to customer satisfaction. Additionally, the staff's willingness to accommodate early check-ins and cater to individual needs underscores their courteous nature.
Across various interactions, guests found the staff to be polite, enthusiastic, and accommodating — qualities that undoubtedly contribute to the hotel's positive reputation. Whether offering helpful advice about local facilities or attending to guest issues with efficiency, the team consistently delivers warm and welcoming service, leaving guests with lasting impressions of their stay at the DoubleTree by Hilton Queenstown. The blend of beautiful views, excellent location, and remarkable staff service makes this hotel a recommended choice for travelers seeking a comfortable and well-supported stay.
Wi-Fi
However, connectivity issues did surface for some guests. A few encountered challenges such as weak signals, frequent disconnections, and even outages that lasted an entire day. Some guests noted a 10GB Wi-Fi limit, which may not suit heavier data users. While the hotel does offer complimentary Wi-Fi, the ease of access varied, and not all guests found the login process straightforward.
Despite these inconsistencies, the allure of the hotel's modern amenities, such as the free shuttle bus and water taxi options, remains a strong draw, offering guests ample opportunities for exploration and enjoyment while staying connected.
Parking
Despite challenges with on-street parking availability and the strategic navigation required to identify parking zones, guests generally found the parking facilities easy to locate and well-integrated with the hotel's design, allowing direct access between the car park and the rooms via lifts. On occasion, guests benefited from complimentary parking. While some found paid parking to be an unwelcome extra cost, it nevertheless contributed to the overall convenience of their stay. For individuals planning to explore Queenstown by car, the hotel's parking infrastructure offers functional support, while the shuttle service adds further convenience for getting around.
Family
The hotel’s amenities receive commendations, particularly for their suitability for family stays. Rooms are thoughtfully designed, with features like kitchen facilities enabling guests to enjoy self-cooked meals, a convenience that families find particularly useful. The thoughtful layout, including door separations from the lounge area, allows for privacy and flexibility within suites. Guests also noted the clever design feature of a convertible sofa bed, ideal for accommodating extra members of the family.
The modern aesthetic of the hotel, combined with excellent service at the café and bar, contributes to a welcoming and pleasant atmosphere. For families, the combination of comfort, location, and convenience at DoubleTree by Hilton Queenstown creates a peaceful and enjoyable vacation setting.
Golf
4 Star
Visitors consistently praise the attentive and exceptionally friendly staff, describing their experiences as some of the best in terms of hospitality, with an outstanding check-in process. Facilities are top-notch, with many guests enjoying the complex's well-appointed amenities, including great beds and a peaceful atmosphere for a restful night.
Culinary experiences at the hotel also leave a strong impression, with a commendable breakfast and dining options that enhance the overall stay. Offering complete value for money, the combination of quality food, superb service, and excellent facilities ensures that the DoubleTree by Hilton Queenstown remains a recommended choice for anyone visiting this stunning New Zealand city. Guests often conclude their visits with a sense of satisfaction, already planning their return to this exceptional property.
Accessible
No, DoubleTree by Hilton Queenstown doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Queenstown.
No, DoubleTree by Hilton Queenstown doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Queenstown.
Yes, DoubleTree by Hilton Queenstown has a gym.
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