The Heartland Hotel Queenstown enjoys high praise for its exceptional location, just a short walk from the central town area, providing guests with convenient access to shops, cafes, restaurants and popular attractions. Its slightly elevated position offers stunning views of the mountains and lake, making it a scenic yet easily accessible base for exploring Queenstown. This convenience extends to transport options with nearby bus stops and tour pick-up points.
Guests express pleasure in the breakfast experience, appreciating the variety and quality offered at the buffet. The selection of warm dishes, bread and other items is often noted for its freshness and value for money. Despite occasional service lapses, the general consensus is positive, highlighting the breakfast as a must-have addition to the stay.
Dining at Peaks Restaurant is frequently praised for delicious food, large portions and reasonable prices. Guests find the onsite dining convenient, especially after long days of activities. The restaurant's high-quality food and commendable service contribute to overall satisfaction, despite minor critiques regarding limited dinner options and early closing hours.
The rooms at Heartland Hotel Queenstown are spacious, clean and comfortable with many guests appreciating the unique A-frame chalet design and beautiful views. While the decor is dated and there are occasional maintenance issues, the rooms are cozy and well-appointed, providing a warm atmosphere. Despite minor challenges like street noise and parking, the excellent views and convenience of the location enhance the accommodation experience.
The hotel’s cleanliness receives considerable praise with rooms described as very clean and comfortable. Staff are lauded for their attentiveness and professionalism, contributing to a hospitable and welcoming environment. Although some minor issues with cleanliness arise, the overall standard remains high.
The exceptional friendliness and helpfulness of the staff are standout features with the team frequently going above and beyond to ensure a pleasant stay. Guests note the warm reception and professional assistance from receptionists and waitstaff, contributing significantly to a positive guest experience.
Free WiFi is a mixed experience with some guests finding it reliable and others encountering issues with connectivity and consistency. The provision of WiFi codes is sometimes overlooked, adding to the inconvenience, but improvements in this area could enhance the overall stay.
Families find the hotel accommodating with spacious family suites and interconnecting rooms providing comfort and convenience. The active spaces for kids and proximity to town enhance the family-friendly atmosphere, although some logistical improvements could further benefit guests with children.
For ski enthusiasts, the hotel’s proximity to ski areas and facilities like a ski storage room make it an excellent choice. The lack of elevators to rooms and ski lockers are minor drawbacks, but overall, the hotel provides good support for ski trips.
The hotel's location is also ideal for enjoying Queenstown’s nightlife, being close to bars, restaurants and cafes. While some noise issues are mentioned, the convenience and vibrant surroundings contribute to a lively and enjoyable stay.
The comfort of the beds is frequently highlighted with many guests describing them as very comfortable and well-maintained. Although a few guests encounter issues with bed comfort, the majority are satisfied with the high standard.
Overall, Heartland Hotel Queenstown offers a three-star experience with good value for money, combining a warm atmosphere, friendly staff and convenient location, making it a favored choice for travelers seeking comfort and scenic beauty in Queenstown.
Categories
Ski
The Heartland Hotel Queenstown is listed amongst the best ski resorts in Queenstown. The hotel provides convenient access to ski fields and winter sports.
Family
Offers family rooms with a queen bed and two single beds, accommodating up to 4 guests. Most rooms have partial lake views, and the rooms include a kitchenette with a microwave and hotplate. It is family-friendly and provides free WiFi.
Nightlife
Located on Stanley Street, Heartland Hotel Queenstown, is a short distance from the town's nightlife. Its location allows guests to easily walk to various bars and entertainment options.
Cheap
Heartland Hotel Queenstown offers comfortable accommodation at a reasonable price. It is conveniently located near Queenstown Mall, making it suitable for budget-conscious travelers.
3 Star
Heartland Hotel Queenstown, situated in Queenstown, offers a comfortable base for exploring the adventure capital of New Zealand. Its central location provides easy access to activities and scenic views.
Gym
Room Types
Standard King RoomStandard studio room with a king bed, all rooms include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Please note that the price is based on 2 people and there is no capacity for additional guests.
Standard Twin RoomStandard studio room with 1 queen and 1 single bed. All rooms include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Please note that the price is based on 2 people. The room caters for a maximum of 3 adults, and a maximum of 2 children but cannot exceed 3 guests in total. (see 'Policies' section for extra person costs).
Standard Triple RoomStandard studio room with 3 single beds, all rooms include free WiFi, Sky TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Please note that the price is based on 2 people. The room caters for a maximum of 3 adults, and a maximum of 2 children but cannot exceed 3 guests in total. (see 'Policies' section for extra person costs).
Superior King RoomSuperior hotel room with 1 king bed includes free WiFi, air conditioning, satellite TV, a telephone, clock radio, tea and coffee facilities, a fridge, shower over bath, hairdryer, iron and ironing board.
Please note that the price is based on 2 people and there is no capacity for additional guests.
Superior Twin RoomSuperior hotel room with 1 queen and 1 single bed includes free WiFi, air conditioning, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Please note that the price is based on 2 people. The room caters for a maximum of 3 adults, and a maximum of 2 children but cannot exceed 3 guests in total (see 'Policies' section for extra person costs).
Chalet Studio King RoomThis chalet studio room includes free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.
Please note that the price is based on 2 people. There is no capacity for extra beds.
Chalet Studio King View RoomThis chalet studio room offers premium mountain and lake views and includes free WiFi, Sky TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board.
Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.
Please note that the price is based on 2 people. There is no capacity for extra beds.
Superior Split King ViewThe spacious twin/double room features air conditioning, a private entrance, a balcony with lake views as well as a private bathroom boasting a walk-in shower.
Superior Split King Chalet ViewThe spacious twin/double room provides air conditioning, a private entrance, a balcony with lake views as well as a private bathroom featuring a walk-in shower.
Standard Split King ChaletThe spacious twin/double room offers air conditioning, a private entrance, a balcony with mountain views as well as a private bathroom featuring a walk-in shower.
Superior Family Chalet View RoomThis air-conditioned family room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with lake views. The unit offers 3 beds.
Superior Split King TwinProviding free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with streaming services, a private entrance, a tea and coffee maker and a seating area.
Superior Split King Twin View The spacious twin/double room offers air conditioning, a private entrance, a balcony with lake views as well as a private bathroom featuring a walk-in shower.
Deluxe Twin QueenThis air-conditioned twin room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit has 2 beds.
Deluxe King Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.
Deluxe King View The spacious double room provides air conditioning, a private entrance, a balcony with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Superior Queen Twin SingleThis air-conditioned quadruple room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit offers 3 beds.
Superior Queen Twin Single Family Non-View Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The spacious family room provides air conditioning, a private entrance, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Superior King Twin Single Family ViewThe well-fitted kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. The spacious family room offers air conditioning, a private entrance, a balcony with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Guest Reviews
7.8
Good
Review Summaries
Location
The Heartland Hotel Queenstown boasts an exceptional location, consistently praised by guests for its convenience and proximity to the central town area. Situated just a short walk from the city center, the hotel offers easy access to shops, cafes, restaurants and popular attractions. Many reviews highlight the hotel's close distance to key amenities such as the lakefront, gardens and entertainment areas, making it an ideal base for exploring Queenstown.
Guests appreciate the hotel's central yet slightly elevated position, providing stunning views of the mountains and the lake without being too far from the vibrant town life. The location is particularly advantageous for attending local events with many noting its suitability for festivals and easy access to tour pick-up points.
The convenience extends to transportation options with nearby bus stops and a straightforward walk into town, though some mention the hill leading back to the hotel. Despite this, the excellent central location, combined with comfortable rooms and friendly staff, makes Heartland Hotel Queenstown a favored choice for travelers seeking both convenience and scenic beauty.
Breakfast
The breakfast experience at Heartland Hotel Queenstown receives generally positive remarks from guests, who appreciate the variety and quality offered. A considerable number of reviews highlight the delicious and plentiful options available at the buffet, describing it as a must-have addition to the stay. Many guests were particularly pleased with the extensive selection, noting the availability of warm dishes, a variety of bread and other tasty items.
The buffet is often praised for its freshness and adequate portion sizes with several reviewers considering it great value for money. The positive comments also emphasize the accommodating breakfast hours starting early, which is convenient for early departures on tours and the ability to serve breakfast in the room.
However, not all feedback is uniformly positive. Some guests found the breakfast just adequate or noted issues such as food not being replenished in a timely manner and instances of lukewarm or cold dishes. Additionally, there were a few mentions of the breakfast options being limited on certain occasions.
Overall, the majority of guests seem to have a positive breakfast experience at Heartland Hotel Queenstown, appreciating the variety, quality and convenience, despite occasional lapses in service and temperature control.
Dinner
Guests at Heartland Hotel Queenstown have shared varied impressions about their dining experiences with many highlighting enjoyable and satisfying meals. Peaks Restaurant is frequently praised for its delicious food, large portions and reasonable prices. Several reviewers appreciated the convenience of the onsite restaurant after a long day of activities, reporting delightful dinners and commendable service.
The restaurant is often noted for its high-quality food with some guests specifically lauding the chef for wonderful meals. The bar and its offerings also received positive remarks. Breakfasts, including buffet options, were described as 'yum' and complemented guests' overall stay.
However, a few reviews pointed out areas for improvement, such as the limited dinner options and occasional missteps in meal preparation. A handful of guests found the restaurant closing hours to be early and mentioned that some dishes were either overpriced or unsatisfactory. Despite these critiques, the general consensus leans towards a positive experience with many guests enjoying their evening meals and recommending the hotel's dining amenities.
Rooms
Heartland Hotel Queenstown offers a variety of spacious and comfortable rooms that receive consistently positive reviews for their size and cleanliness. Many guests appreciate the cozy, well-appointed and warm atmosphere with several noting the beautiful views of the lake and surrounding mountains from their rooms. The unique A-frame chalet rooms add character and charm to the stay, making it a memorable experience for many visitors.
While the rooms are generally clean and tidy, they are often described as dated and in need of renovation. The decor and facilities show wear and tear and some guests mentioned issues such as musty smells, poor air circulation and dated bathrooms. Despite this, the rooms are noted for being comfortable and having all necessary amenities, including good water pressure and comfortable beds.
Guests also highlighted the fantastic location of the hotel, which is conveniently close to downtown Queenstown. However, noise from the street and heating pumps seems to be a common issue, impacting the overall tranquility of some rooms. Additionally, the hotel faces challenges with parking and some minor maintenance issues.
Overall, Heartland Hotel Queenstown is praised for its spacious rooms, excellent views and convenience, despite needing some updates to the rooms and facilities. It remains a comfortable and well-located option for travelers visiting Queenstown.
Beds
Heartland Hotel Queenstown receives an overwhelming number of positive reviews regarding the comfort of its beds. Guests frequently describe the beds as very comfortable with many using terms like super comfortable and incredibly comfy to highlight their experiences. The pillows are also mentioned positively with one guest claiming to have slept on the comfiest pillow ever. The beds are repeatedly noted for being clean and well-maintained, adding to the overall comfort levels.
Despite the mostly glowing reviews, a few guests mentioned issues with the beds, such as lumpy or overly soft mattresses and firm or uncomfortable pillows. There are isolated comments about beds feeling old or having sunken mattresses, but these reviews are less common compared to the positive feedback.
In summary, while there are occasional criticisms, the consensus is that Heartland Hotel Queenstown offers a high standard of comfort with its beds, making it a welcoming place to rest after a day of exploring.
Cleanliness
Guests of the Heartland Hotel Queenstown frequently praised its cleanliness, often describing the rooms as very clean, comfortable and cozy. Many found the rooms to be spacious and well-maintained with some appreciating updated decor and fresh fittings. Several guests highlighted the helpful and attentive staff, particularly in regards to maintaining clean and tidy rooms. Positive notes included the hotel’s overall cleanliness with some describing their rooms as spotless and immaculately presentable.
Despite these commendations, there were notable mentions of areas needing improvement. A number of guests pointed out issues such as mould in the bathrooms, dirty carpets and some maintenance needs. Lingering musty or damp smells in certain rooms and observations of substandard cleaning in spots like the bathroom and on ventilation fans were also reported. Although some facilities appeared outdated, guests generally still found the rooms tidy and comfortable.
In conclusion, while the Heartland Hotel Queenstown received considerable praise for its cleanliness and comfortable rooms, there were instances where more thorough cleaning and maintenance could enhance the overall guest experience.
Staff
Heartland Hotel Queenstown boasts a standout team characterized by their exceptional friendliness and helpfulness. Guests consistently highlight the warm, welcoming attitude of the staff with frequent mentions of the front desk and dining room personnel going above and beyond to ensure a pleasant stay. From assistance with luggage to providing detailed local tips, the staff’s dedication to guest comfort is evident. Particularly noteworthy are the specific acknowledgments of helpful receptionists and waitstaff who create a hospitable environment.
The hotel’s team is not just friendly but also highly accommodating and professional. Whether it’s arranging activities, addressing concerns promptly or offering a warm reception, the staff's service leaves a lasting impression. Guests appreciate the courteous service with some staff members being singled out for their exceptional support and pleasant demeanor.
Despite isolated incidents of less favorable interactions, the overwhelming consensus underscores an attentive and welcoming staff, contributing significantly to the hotel’s positive guest experiences. This reliable service from a cheerful and efficient team forms a key part of the Heartland Hotel Queenstown's appeal, making it a favored choice for many travelers.
Wi-Fi
Heartland Hotel Queenstown offers guests a mix of experiences when it comes to its WiFi service. Many guests have reported great WiFi connectivity with some describing it as awesome and others praising it as good. The WiFi connection in certain parts of the hotel, such as outrooms, has also garnered positive feedback.
However, the experience isn't consistent for everyone. Several guests have encountered issues, describing the WiFi as unreliable, inconsistent and sometimes even non-functioning. There have been instances where the WiFi didn't work at all during a stay, was rarely working or kept dropping in and out. Some guests had a poor WiFi connection or found the service to be very poor and shocking.
Additionally, there has been feedback indicating that staff did not always inform guests that a WiFi code was required, which added to the inconvenience. Despite these issues, there is free WiFi service available onsite and improvements to the WiFi experience would greatly enhance the overall guest experience.
Family
Heartland Hotel Queenstown offers an exceptional experience for families traveling with children. The hotel is family-friendly and features an impressive design, specifically tailored to accommodate family needs. Guests appreciate the spacious family suites, which provide plenty of room for families of four and interconnecting rooms that simplify staying together. There are good facilities for a family holiday, including thoughtful touches and active spaces for kids to enjoy.
Parents have noted the convenience of being able to take their kids down to breakfast easily and the overall comfort of the family rooms. The younger kids had fun, which adds to the family-friendly atmosphere of the hotel. Situated in a great location for accessing the town, the hotel ensures that adults and kids can enjoy separate spaces, enhancing comfort and privacy.
However, there are occasional mentions of logistical challenges, such as the need for rooms more conveniently located for families. Despite this, Heartland Hotel Queenstown remains a popular choice for families with many guests happy to return for another enjoyable stay.
Ski
Located conveniently close to the mountain, the Heartland Hotel Queenstown is a great choice for ski trips. The hotel offers easy access to nearby ski areas, making it ski-friendly and ideal for early ski and snowboarders. Public transport is nearby, supporting those who prefer not to drive.
Guests have noted the ski and tour bus services available on-site, which make reaching the slopes straightforward. The hotel features a ski storage room to accommodate equipment, though some guests have pointed out the lack of ski lockers or ski racks. Despite this, the surrounding skiing sites provide a nice skiing area for a whole day of adventure.
It's worth mentioning that the hotel does not have elevators to the rooms, which could be important for guests carrying heavy gear. Overall, the Heartland Hotel offers good facilities for a holiday with family, especially for ski-loving guests.
Nightlife
Heartland Hotel Queenstown is ideally situated for those wanting to explore the vibrant nightlife scene that the city has to offer. Guests have praised its proximity to various nightlife spots, stating it is conveniently close to bars, restaurants and cafes. The hotel's location is super central and within walking distance to everything needed, making it perfect for nighttime activities. Positive feedback highlights the hotel's closeness to town, which makes it easy to access the bustling Central Business District (CBD) and other entertainment venues. However, some guests have noted the potential for noise due to its proximity to the nightlife with thin walls and occasional loud rooms being minor drawbacks. Despite this, the nearby array of dining options and the lively atmosphere contribute to a well-rounded and enjoyable stay for those looking to immerse themselves in Queenstown's nightlife.
3 Star
Heartland Hotel Queenstown offers a three-star experience that is recognized for its good value for money, especially given its desirable location within walking distance of shops and restaurants and near the city center and lake. Guests appreciate the very warm and homely atmosphere with friendly and helpful staff contributing to a welcoming environment. While the facilities and amenities are basic, they are generally clean and comfortable, aligning well with the reasonable rates offered for this category of hotel.
However, the hotel does have its limitations. The property is dated and looks like it hails from the 70s with older bathrooms and rooms that are in need of renovation. There are no elevators, only stairs, which could be inconvenient for some guests. Parking can also be an issue, as the on-site spaces are limited and operate on a first-come, first-served basis, sometimes requiring guests to park on the street. Additionally, there are some areas where comfort could be improved, such as room soundproofing and the availability of hot water.
Despite these drawbacks, the hotel is seen as a decent enough choice for travelers who prioritize affordability and location over modern luxury. For those looking to explore Queenstown on a budget, Heartland Hotel provides a satisfactory stay with a central location and a reasonable price point.
Accessible
Heartland Hotel Queenstown's accessibility for guests with disabilities receives mixed opinions. Many guests find the front desk friendly and easily accessible, facilitating a quick and smooth check-in process. The hotel's close proximity to Queenstown's center with cafes, shops and restaurants just a short walk away, is appreciated. Additionally, the lower levels and rooms are accessible enough to cater to guests with luggage comfortably.
However, the geographical location of the hotel atop a hill presents significant challenges, particularly for those with mobility issues or heavy luggage. The steep walk from town and numerous stairs within the property make it difficult for families, elderly guests or those with disabilities to navigate. Accessibility features are limited and there is no elevator available, which significantly hampers wheelchair access.
Guests also mentioned specific areas in need of improvement, such as better access to the garden and noted that the tight and awkward parking situation can be problematic. Overall, while the hotel offers convenient access to the central business district and local transit, the physical layout and location might not be ideal for all, particularly those requiring better accessibility accommodations.
FAQ
No, Heartland Hotel Queenstown doesn't have any pool.
No, a spa isn't available at Heartland Hotel Queenstown.
No, Heartland Hotel Queenstown doesn't allow dogs.
No, parking facilities aren't available at Heartland Hotel Queenstown.
