Queenstown, 146 Arthur Point Road-44.980923,168.684173(Show on Map)
7.9
Good
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Nugget Point Hotel offers a prime location amidst stunning natural beauty near Queenstown, earning high marks for its tranquil yet convenient setting. Guests appreciate its strategic positioning, providing easy access to local attractions like the Onsen Hot Pools and Coronet Peak ski resort, while still enjoying a peaceful retreat with breathtaking views of the Shotover River and surrounding mountains. This blend of serenity and connectivity makes it an ideal base for exploring with proximity to Queenstown's vibrant dining and bar scene.
The hotel's breakfast receives commendation for its excellent and varied menu with many guests enjoying the delicious dishes and substantial portions. The scenic views from the restaurant enhance the dining experience, along with the helpful breakfast staff. However, occasional hiccups such as service delays and lack of availability have been noted.
Dining experiences are mixed but generally positive with high praise for the quality of food and spectacular restaurant views when operational. However, frustrations arise from frequent restaurant closures and lack of clear communication, which detract from an otherwise memorable dining setting.
Rooms are lauded for their spaciousness, comfort and cleanliness with many guests enjoying the large beds, clean amenities and stunning views from private balconies. While some room facilities are noted to be a bit outdated, the overall comfort and scenic outlooks remain a highlight.
The staff at Nugget Point Hotel are repeatedly praised for their kindness and professionalism, creating a welcoming and supportive atmosphere. The customer service is often described as exceptional, contributing significantly to the overall positive experiences of many guests.
Cleanliness standards receive generally favorable comments, though there are mentions of occasional oversights and areas in need of renovation. Despite these minor issues, the hotel maintains a mostly clean and comfortable environment.
Internet connectivity, however, is an area with mixed reviews. While some guests had reliable service, many reported issues with inconsistent coverage, slow speeds and frequent interruptions, which can be a drawback for those needing stable internet access.
The spa facilities are a notable feature with guests enjoying the luxurious hot tubs, saunas and massages, particularly lauding the views over the river. Some issues with availability and maintenance have been reported, but the overall spa experience remains positive.
The gym receives a mix of commendations for being well-equipped and criticisms for needing maintenance. Despite its worn state, many guests find it functional and a valuable addition to their stay.
The pool area is frequently highlighted as a beautiful and well-maintained facility. Some guests noted issues with water temperature and occasional closures, but the pool generally adds a pleasant aspect to the guest experience.
Overall, Nugget Point Hotel is celebrated for its serene setting, spacious and comfortable rooms, exceptional staff and impressive spa facilities, making it a favored choice for those seeking a picturesque retreat near Queenstown.
Categories
Ski
Honeymoon
Spa
Family
Romantic
Pool
Indoor Pool
Free Wi-Fi
Business
Gym
Indoor Pool
Golf
Sustainability Journey
Cheap
Room Types
Double or Twin Room with Garden View
Executive Suite
King or Twin Room with River View
Two-Bedroom Suite
Apartment with Mountain View
Guest Reviews
7.9
Good
Review Summaries
Location
Nestled amidst breathtaking natural beauty, Nugget Point Hotel offers a prime location combining convenience and tranquility just a short drive from Queenstown. Guests appreciate its strategic positioning, providing easy access to nearby bus stops, local bars, eateries and attractions like the Onsen Hot Pools and Coronet Peak ski resort. The hotel’s idyllic setting offers a serene retreat away from the hustle and bustle, yet it's conveniently close at a mere 10-minute ride to the city center.
Many guests rave about the stunning views from their rooms, balconies and the hotel's dining areas with spectacular vistas of the Shotover River and surrounding mountains lauded as a highlight of their stay. The quiet, peaceful environment makes it an ideal spot for relaxation and enjoying nature, earning comments about its picturesque, leafy gardens and beautiful scenery.
While it's a bit removed from central Queenstown, regular bus services ensure easy connectivity and the drive to both Queenstown and Frankton is straightforward. This slightly remote location has been described as both a pro and a con, but the consensus leans towards its worthiness for the tranquility and spectacular views it provides.
Nugget Point Hotel’s location also makes it a perfect base for exploring the wider area, including Arrowtown. Its proximity to smaller villages and key attractions without navigating through heavy traffic is another frequently mentioned perk. Notably, guests have enjoyed its proximity to great local dining options and craft beer bars within walking distance.
Overall, Nugget Point Hotel stands out for its stunning vistas, peaceful setting and convenient access to Queens-town’s attractions, making it a favored spot for those looking to unwind while remaining well-connected to the region’s offerings. The combination of a beautiful location, easy accessibility and breathtaking views ensures a memorable stay for visitors.
Breakfast
Nugget Point Hotel receives generally favorable reviews for its breakfast offerings with many guests praising the breakfast as excellent, delicious and worth its price. The menu is described as varied, offering both à la carte and buffet options with some stand-out dishes being highlighted for their quality. The breakfast experience is complemented by the spectacular view from the restaurant and the helpfulness of the breakfast staff.
Guests particularly appreciated the convenience of ordering breakfast for room service and the substantial portions provided. Some guests also noted that having breakfast included in the stay was an excellent value and the breakfast timing until 11 am allowed for a leisurely start to the day.
However, not all reviews were glowing. There were instances of disappointment due to the absence of breakfast when the chef was unavailable or the restaurant was closed. Some guests mentioned that the breakfast service could be slow with long waits and occasional mistakes in orders. A few found the breakfast to be overpriced and wished for more variety, specifically more vegetables and continental options.
Despite occasional service hiccups and some inconsistencies, the overall feedback indicates that the breakfast at Nugget Point Hotel is a highlight, offering a tasty and enjoyable start to the day amidst stunning views.
Dinner
Dining at Nugget Point Hotel offers a mixed bag of experiences with reviews highlighting both impressive positives and notable shortcomings. The dining room boasts spectacular views, making it a memorable setting for guests who enjoyed their meals there. The quality of food received high praise with multiple mentions of delicious and exceptional meals, particularly for dinner. The restaurant's menu and service also received favorable comments and the food was often described as tasty, sensational and of high quality.
However, many guests were disappointed with the inconsistent availability of the restaurant. Numerous reviews pointed out that the restaurant was closed for dinner without prior notice, due to staffing shortages or other unspecified reasons. This resulted in the lack of dinner service on several occasions, forcing guests to seek alternative dining options, sometimes having to drive to Queenstown.
The inconsistency in operating hours and the lack of clear communication about closures, left several guests disappointed. Some reviews mentioned that when the restaurant was open, certain menu items were unavailable and there were no desserts offered. Observations about the need for upgrading and maintenance were also noted, which may have impacted the dining experience for some.
In conclusion, while Nugget Point Hotel's restaurant offers delectable food and stunning views when operational, its unreliable service and closures can detract from the overall dining experience.
Rooms
The rooms at Nugget Point Hotel received notable praise for their spaciousness, comfort and cleanliness. Many guests appreciated the large size of the rooms and bathrooms, often mentioning the generous space that allowed for a comfortable stay. The beds were consistently described as big and comfortable, contributing to a pleasant rest. The facilities within the rooms, although sometimes criticized for being a bit outdated, were generally well-received with mentions of extra amenities like spa baths and private balconies.
Several reviews highlighted the beautiful and stunning views from the rooms, particularly those facing the river and mountains, adding a delightful touch to the overall experience. Daily room servicing and clean, crisp bed linens were also points of satisfaction among guests.
Despite the positive feedback, some guests noted areas for improvement. There were repeated mentions of the lack of air conditioning, which was particularly noticeable on warmer days. Additionally, some furnishings and decor were described as dated with occasional maintenance issues such as faulty setups and minor cleanliness concerns.
Overall, while a few updates could enhance the stay, the Nugget Point Hotel's rooms stood out for their spaciousness, comfort and scenic views, making for an enjoyable visit.
Beds
At Nugget Point Hotel, the guest impressions of the beds often emphasize their size and comfort with many describing them as massive, comfortable and super comfy. The rooms themselves are noted to be spacious and clean, enhancing the overall experience. Beds are frequently mentioned as being large and well-presented, contributing positively to guests' stays. There is a consensus that, for the most part, the beds and pillows provide a good night’s sleep with some guests even claiming them as the most comfortable they've experienced in a long time.
However, not all feedback is entirely positive. A number of guests found the beds to be outdated, too soft or hard and in some cases, beds and pillows were described as uncomfortable. Specific issues such as two single beds joined together, low and bouncy beds and old mattresses are noted. Despite these mixed reviews, the overarching sentiment leans towards their spacious, clean and mostly comfortable accommodation, making them suitable for a restful stay.
Cleanliness
Nugget Point Hotel has received mixed feedback on its cleanliness from guests. Many reviews highlight the hotel's strengths, mentioning that rooms are predominantly clean, spacious and comfortable, often boasting clean large windows and surroundings. The facilities, such as the pool and spa area, are generally kept clean and the housekeeping staff is noted for being very friendly. Guests also appreciated the well-maintained interiors and crisp linen on beds.
However, there have been some concerns that indicate inconsistencies in cleanliness standards. Specific issues like dirty carpets, curtains and occasional oversight in bathroom cleanliness have been reported. Some rooms and certain fixtures appear dated and in need of renovation, giving parts of the hotel a worn-out feel. A few guests noted that the cleaning during their stay was not thorough with comments about incomplete cleaning tasks and missed spots.
Despite these hiccups, the hotel maintains a relatively clean and pleasant environment, though improvements in some areas could elevate the guest experience.
Staff
Nestled in a picturesque locale, Nugget Point Hotel is consistently celebrated for its outstanding team, whose kindness and professionalism leave a lasting impression on guests. Visitors highlight the warm, friendly and helpful nature of the staff, frequently describing them as amazing, accommodating and exceptionally friendly. The welcoming atmosphere is evident from the warm greetings at check-in to the supportive assistance throughout their stay.
Customer service at the hotel is lauded as top-tier, characterized by professional and proactive interactions. The staff go above and beyond to ensure guest comfort, often being described as resourceful and approachable. Even within the hotel's restaurant and spa, the service remains consistently high with several mentions of friendly, obliging staff members and excellent service standards.
However, not every aspect is flawless. While most of the team is remarkable, a few guests note isolated incidents where service could improve, such as occasional lapses in promptness or friendliness. Nonetheless, these instances seem rare and do not overshadow the overwhelmingly positive feedback.
Overall, the friendly and professional demeanor of the staff at Nugget Point Hotel significantly enhances the guest experience, making it a highly recommended destination for those seeking attentive and personable service in a serene setting.
Wi-Fi
When considering accommodations at Nugget Point Hotel, it becomes evident that the internet connectivity is an area with mixed reviews. On the positive side, several guests noted that the WiFi worked well and was very consistent, ensuring reliable online activities without significant interruptions. However, many reviews indicate dissatisfaction with the internet service, citing issues such as instability, slow speeds and poor cell phone reception. Guests frequently reported that the WiFi was intermittent with some finding it almost impossible to maintain a connection.
In terms of coverage, the WiFi's range was often limited, which severely impacted connectivity, especially at the far ends of the hotel. Additionally, internet services were described as unreliable with guests experiencing constant drops and interruptions, making activities like streaming Netflix difficult due to frequent cutouts.
While some guests managed to obtain a free WiFi code and enjoyed good connectivity, others felt that the service was mediocre at best with several describing it as terrible or bad. This inconsistency highlights a notable area for improvement in the hotel's amenities, suggesting that prospective visitors reliant on strong internet access may need to consider this aspect when planning their stay.
Spa
Nugget Point Hotel has garnered attention for its extensive spa facilities, praised by many guests. The highlights include amazing hot tubs with breathtaking views, particularly those overlooking the river. Guests frequently enjoy the various spa areas with mentions of luxurious and spacious accommodations enhancing their experience.
Among the notable features are the complementary hot tubs, serene saunas and soothing massages, which collectively contribute to a pampering experience. The spa area is described as beautiful and well-maintained, providing an excellent backdrop for relaxation with its fantastic view of the river.
However, there have been occasional setbacks reported by guests. Some encountered issues with availability and functionality, such as the spa and sauna being out of order or the hot tubs and steam bath being closed. Complaints about the cleanliness of the spa water and limited operating hours also surfaced. Nonetheless, these issues did not seem to overshadow the generally positive experience of the spa's amenities.
For those seeking a more private and exclusive experience, the hotel offers private outdoor spa bookings and in-room spa baths, which guests found particularly delightful. Overall, the blend of stunning views, well-equipped spa facilities and the luxurious ambiance of Nugget Point Hotel make it a noteworthy destination for visitors looking to unwind and indulge in comfort.
Gym
The gym at Nugget Point Hotel has received a mix of feedback with many guests highlighting its positive aspects. Patrons appreciated that the gym was fully equipped and well-equipped, making it a great bonus for their stay. It was mentioned that the gym facilities, including the squash courts, were comprehensive and useable, adding to the overall appeal of the hotel’s amenities. Guests praised the gym as very nice and excellent and found it generously spaced. The squash courts, in particular, were a feature that some guests loved.
However, a few reviews noted that the gym’s equipment was in need of maintenance with some of it being malfunctioning, rusty or dirty and suggested that upgrades and servicing could enhance the experience. Despite these points, many felt that the gym, albeit a bit tired and worn, was nonetheless functional and sufficient for their needs. The fitness center, along with access to the pool, sauna and jacuzzi, contributed to making the hotel's facilities amazing for some guests.
Pool
The pool at Nugget Point Hotel receives overwhelmingly positive feedback from guests with many describing it as lovely, beautiful and amazing. The facilities, including the pool, sauna and spa, are frequently praised for being great and well-maintained. Some guests particularly enjoyed the clean and gorgeous pool area, highlighting it as a standout feature of their stay.
However, several reviews mentioned issues with the pool's temperature, often describing the water as cold or even freezing, making it less enjoyable for swimming. A few guests noted that the indoor pool was sometimes closed or not working properly and there were mentions of restricted pool hours and occasional cleanliness concerns.
Despite these drawbacks, the hotel's pool and spa facilities still left a favorable impression on many visitors with some even noting they were eagerly anticipating using the pool again on future visits. The mix of positive remarks and sporadic criticisms presents a facility that generally pleases but could benefit from some improvements in pool temperature and maintenance.
Parking
Nugget Point Hotel offers a commendable parking experience for its guests. The hotel provides ample parking spaces, ensuring there is no hassle in finding a spot. Free on-site parking is available, which guests appreciate. The location also features convenient amenities like car parking and nearby bus stops. Despite some challenges in finding the parking in the dark due to insufficient lighting, the overall feedback highlights the ease and abundance of parking options. The leafy, green surroundings and garden views add to the pleasant atmosphere.
Family
Nugget Point Hotel offers a warm and inviting atmosphere for families, making it a top choice for those traveling with children. The hotel features family rooms that are very spacious, accommodating all family members comfortably with big beds and coffee tables. The balconies equipped with tables add an extra touch of enjoyment.
This family-oriented hotel ensures there is something for everyone with a wonderful family-friendly environment that kids enjoy. The interesting Roman-themed decor adds a unique charm, even if it is somewhat old-fashioned. Families can engage in various activities such as utilizing the squash court and enjoying movies in the cinema room, ensuring entertainment for both children and adults alike.
The hotel’s location is advantageous for those planning visits to the nearby Onsen Pools, adding to the convenience. Despite some minor drawbacks like the absence of privacy blinds, the overall comfort and spaciousness of the rooms, coupled with the excellent family-friendly services, make Nugget Point Hotel an appealing destination for family holidays. The views and atmosphere further enhance the experience, solidifying its appeal as a great place for families to stay.
Ski
Nugget Point Hotel is ideally situated for winter sports enthusiasts with its proximity to top ski resorts like Coronet Peak, just a 13-minute drive to the peak. Its location offers easy access to several ski fields and is within walking distance to a bus stop that takes guests directly to the ski areas. This makes it convenient for those planning a snowboarding or ski trip.
The hotel facilities cater well to skiers, featuring a great heated ski boot locker and areas for drying out ski clothes, ensuring comfort after a day on the slopes. However, some guests noted that the ski room is currently used for storage and cleaning purposes. Nonetheless, the property maintains cleanliness throughout, including the ski areas and provides other amenities such as a small sink with a kettle and towel hangers for added convenience.
Overall, Nugget Point Hotel proves to be a suitable option for those looking to enjoy the winter sports season, offering both proximity and practical facilities tailored to ski enthusiasts.
4 Star
Nugget Point Hotel offers a four-star experience that has received mixed reviews from guests. Many appreciate the comfortable and convenient stay it provides, making it a highly recommended option for those seeking good value. The hotel serves as a great base for exploring Queenstown, thanks to its nice resort ambiance and functional kitchenette facilities.
However, there are some areas where the hotel falls short of its four-star claim. Several reviewers noted that the property is outdated and shows signs of wear, particularly in the spa areas and interiors. Some found the facilities lacking with issues such as a faulty kitchen area, a non-functional TV remote and a humming noise at night. These detract from what could be an otherwise excellent establishment, as it possesses many of the basics necessary for a higher standard.
On the positive side, the onsite spa is a valued feature, adding to the overall appeal of a stay here. While the breakfast area setup and some maintenance issues could use improvement, the overall sentiment is that Nugget Point is a nice, worthwhile place for a romantic getaway or a restful stay while exploring the region.
Business
Nugget Point Hotel appears to cater to business travelers with a generally business-friendly environment that is suitable for business stays and trips. Despite some guests noting the absence of specific business amenities like fridges in the rooms or desks for work and a lack of reception rooms, the hotel provides some decent business services. The rooms, however, show minor maintenance issues, such as cracks in the floors and walls, which may affect the overall experience. On a brighter note, guests appreciated the complementary toiletries, contributing to a comfortable stay.
Heated Pool
At Nugget Point Hotel, the indoor heated pool garnered mixed reviews from guests. Many appreciated the availability of the heated pool and described it as very warm, comfy and great. However, others found the pool temperature to be quite low, especially in the mornings with several guests feeling the pool was too cold to swim in comfortably. Some mentions highlighted that the pool could be a few degrees warmer with one review specifying it was only heated to 26 degrees. Despite its promise of a heated swimming experience, multiple guests experienced the pool as chilly or even freezing cold.
Indoor Pool
Nugget Point Hotel features a clean and well-maintained indoor swimming pool that guests find generally appealing. Many describe the pool area as amazing, lovely and great, contributing to a positive overall experience. The pool, while praised for its quality, is noted to be on the smaller side and a few degrees cooler than some would prefer. Despite this minor temperature issue, guests still appreciate the good condition and cleanliness of the pool area. However, it's worth noting that at times, the indoor swimming pool and spa pools may be closed or out of order, which could be a slight inconvenience for visitors looking forward to a swim or spa experience.
Honeymoon
Nugget Point Hotel offers a romantic and relaxing retreat, making it an ideal choice for honeymoon couples. The tranquil atmosphere is honeymoon-worthy and many guests have described their stay as comfortable and perfect for celebrating their love. Although there was a mention of a closed dinner on Valentine's Day causing disappointment for some, the overall experience for honeymooners at the hotel seems overwhelmingly positive. The hotel creates an enchanting environment for those looking to enjoy a memorable and serene honeymoon.
Luxury
Nestled in a peaceful location, Nugget Point Hotel offers an experience that many describe as luxurious. Guests frequently highlight the classy and pretty decor, contributing to an overall ambiance that feels both luxurious and welcoming. The rooms are often mentioned as being particularly comfortable with luxurious, crisp white linen and a generally plush atmosphere that enhances the stay.
The hotel's facilities, including its luxury spa, receive high praise, reinforcing the sense of being at a luxury resort. The attentive and excellent staff further elevate the experience, providing service that aligns with the hotel's high standards.
Additionally, the restaurant boasts a beautiful view, adding to the overall sense of being in a special place. Despite some reviews suggesting that certain aspects of the property might not fully live up to the luxury label, the general consensus is that Nugget Point Hotel offers a distinctive and elegant experience.
Romantic
Nugget Point Hotel offers a serene haven for couples seeking romantic luxury. Guests praise its romantic hot tub and the stunning Mountain View from the executive suite, suggesting it’s perfect for a 25th wedding anniversary stay or a honeymoon. The ambiance exudes romance, making it an ideal spot for a quiet, relaxed weekend getaway or a special occasion. With its large rooms, balconies and a picturesque deck for enjoying a wine with a view, the hotel cultivates a cozy, romantic atmosphere. The fine dining restaurant also adds to the charm by delivering lovely, intimate dinners. Overall, Nugget Point Hotel stands out as a prime destination for romantic retreats and perfect romantic getaways.
FAQ
Yes, Nugget Point Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Nugget Point Hotel.
No, Nugget Point Hotel doesn't allow dogs.
No, parking facilities aren't available at Nugget Point Hotel.
