Sofitel Queenstown Hotel & Spa
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Summary of reviewsSofitel Queenstown Hotel & Spa, located in the heart of Queenstown, is highly praised for its prime location. Surrounded by shops, bars and restaurants, the hotel serves as a convenient and charming base for exploring the vibrant town. Its proximity to local attractions, biking trails and the bus stop for snow mountain excursions make it an ideal choice for travelers seeking both style and convenience. Guests appreciate the elegantly appointed rooms, hospitable staff and luxurious yet comfortable atmosphere that the hotel offers.
The breakfast service at Sofitel Queenstown receives generally positive feedback. Guests commend the wide array of delicious food options, the amazing variety and the excellent cooked breakfast. The hospitality of the restaurant staff further enhances the dining experience, making breakfast a delightful start to the day. While there are occasional mentions of buffet items being cold, most visitors find the breakfast to be filling and worth experiencing.
The rooms at Sofitel Queenstown Hotel & Spa are celebrated for their comfort, cleanliness and luxurious amenities. Spacious and well-appointed, the rooms come equipped with luxurious bathrooms featuring baths and showers, Jacuzzi baths and high-quality Balmain toiletries. The decor and ambiance contribute to an elegant and stylish environment. Though a few minor issues like dated decor in the check-in area and occasional furniture stains are noted, the overall impression is one of a modern, comfortable retreat complemented by a warm and welcoming staff.
Cleanliness is a standout aspect of the hotel with guests frequently describing the rooms and facilities as spotless and well-maintained. The hotel's commitment to high standards of cleanliness ensures a pleasant stay for all visitors.
Service at Sofitel Queenstown receives high praise across the board. The staff, described as attentive, friendly and professional, contribute significantly to the positive guest experience. From the front desk to the Food and Beverage team, the staff's dedication to creating a welcoming environment is consistently highlighted in reviews.
The beds, while receiving mixed feedback, are generally considered luxurious and comfortable by most guests. Many reviews mention the large, cozy beds with luxurious bedding as a highlight of their stay, despite some finding the mattresses too soft or in need of replacement.
The overall luxurious ambiance of Sofitel Queenstown Hotel & Spa is consistently praised. Guests appreciate the high-quality amenities, spacious and immaculate accommodations and the hotel’s commitment to refined elegance. With a reputation as a stellar 5-star hotel, Sofitel Queenstown ensures a lavish and sophisticated experience that caters to those seeking opulence and comfort.
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The breakfast service at Sofitel Queenstown receives generally positive feedback. Guests commend the wide array of delicious food options, the amazing variety and the excellent cooked breakfast. The hospitality of the restaurant staff further enhances the dining experience, making breakfast a delightful start to the day. While there are occasional mentions of buffet items being cold, most visitors find the breakfast to be filling and worth experiencing.
The rooms at Sofitel Queenstown Hotel & Spa are celebrated for their comfort, cleanliness and luxurious amenities. Spacious and well-appointed, the rooms come equipped with luxurious bathrooms featuring baths and showers, Jacuzzi baths and high-quality Balmain toiletries. The decor and ambiance contribute to an elegant and stylish environment. Though a few minor issues like dated decor in the check-in area and occasional furniture stains are noted, the overall impression is one of a modern, comfortable retreat complemented by a warm and welcoming staff.
Cleanliness is a standout aspect of the hotel with guests frequently describing the rooms and facilities as spotless and well-maintained. The hotel's commitment to high standards of cleanliness ensures a pleasant stay for all visitors.
Service at Sofitel Queenstown receives high praise across the board. The staff, described as attentive, friendly and professional, contribute significantly to the positive guest experience. From the front desk to the Food and Beverage team, the staff's dedication to creating a welcoming environment is consistently highlighted in reviews.
The beds, while receiving mixed feedback, are generally considered luxurious and comfortable by most guests. Many reviews mention the large, cozy beds with luxurious bedding as a highlight of their stay, despite some finding the mattresses too soft or in need of replacement.
The overall luxurious ambiance of Sofitel Queenstown Hotel & Spa is consistently praised. Guests appreciate the high-quality amenities, spacious and immaculate accommodations and the hotel’s commitment to refined elegance. With a reputation as a stellar 5-star hotel, Sofitel Queenstown ensures a lavish and sophisticated experience that caters to those seeking opulence and comfort.
Luxury Hotel
Sofitel Queenstown Hotel & Spa offers luxurious accommodation with a focus on French elegance and art de vivre. It features a spa, multiple dining options, and is centrally located, providing a sophisticated base for exploring Queenstown.
Hotel near Golf Courses
Situated in the heart of Queenstown, this hotel provides a luxurious retreat. It serves as a comfortable base from which golf enthusiasts can access Queenstown's celebrated golf courses by car.
Hotel near Ski Resorts
Located in Queenstown, a prime hub for South Island skiing, offering convenient access to major ski resorts like Coronet Peak and The Remarkables, making it an ideal base for winter sports enthusiasts.
Hotel Taking Steps Towards Sustainability
Sofitel Queenstown Hotel & Spa has a Qualmark Gold Sustainability rating and is part of Accor's global sustainability project Planet 21. They have eliminated single-use plastics, implemented rigorous recycling and reusing policies, and work to reduce water and energy use. The hotel partners with local initiatives for native vegetation planting and participates in a soap recycling program.
Hotel for Honeymoon
This five-star hotel brings the French art de vivre to Queenstown, offering opulent guestrooms with marble bathrooms, underfloor heating, and plush New Zealand possum throws. Guests can enjoy rejuvenating spa treatments and sample tapas at the stylish 1789 Wine & Jazz Lounge.
Hotel with Spa
Located in the heart of Queenstown, this hotel offers a luxury alpine experience with a French touch. It features the Sofitel Spa with L'Occitane, providing refined spa treatments. Its central location allows easy access to Queenstown's attractions.
Romantic Hotel
Sofitel Queenstown Hotel & Spa offers luxurious rooms with elegant French-inspired decor and stunning views. Its central location, combined with a full-service spa and fine dining options, provides a romantic and sophisticated experience.
Hotel near Nightlife Spots
Located on Duke Street, Sofitel Queenstown Hotel & Spa provides easy access to the town's vibrant nightlife. The hotel's central location allows guests to quickly reach various bars and entertainment venues.
Business Hotel
Sofitel Queenstown Hotel & Spa offers two boutique conference spaces, a business center, and upscale amenities. Their state-of-the-art boardroom is known to be one of Queenstown's most well-equipped meeting venues, with cutting-edge multimedia and audiovisual technology. It is situated in the center of Queenstown, making it convenient, and has curated offers for professional meetings and conferences.
Hotel with Gym
The Sofitel Fit gym is open 24/7 and offers modern floor equipment, mats and weights. The hotel also includes spa and Hammam facilities.
Hotel with Rooms With Jacuzzi / Hot-tub
The Sofitel Queenstown offers various room types with excellent in-room jacuzzi or spa bath options. The Opera Suite features a private terrace with a 3-person Jacuzzi and a marble bathroom with a double spa bath.
5-Star Hotel
Located in the heart of Queenstown, offering luxurious accommodations and a range of amenities including a spa and fine dining. It provides a sophisticated and relaxing experience with easy access to the town's attractions. The hotel combines French elegance with New Zealand charm.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Nestled right in the heart of Queenstown, the Sofitel Queenstown Hotel & Spa boasts a location that guests repeatedly praise for its unbeatable convenience and urban charm. Surrounded by shops, bars and restaurants, the hotel’s superb central placement makes it an ideal base for exploring the vibrant town. Visitors consistently highlight the ease of access to local attractions and the undeniable charm of the surrounding area. The hotel itself complements its prime spot with beautifully appointed rooms, hospitable staff and an elegant atmosphere. Whether for a weekend getaway or an extended stay, guests appreciate the proximity to biking trails, the town center and even the bus stop for snow mountain excursions. Despite its older style, the property retains a sense of luxurious comfort, making it a preferred choice for travelers seeking both style and convenience in Queenstown.
The breakfast experience at Sofitel Queenstown Hotel & Spa receives mixed reviews, leaning heavily towards the positive. Many guests commend the wide array of delicious food options available with particular praise for the excellent and delicious cooked breakfast. The variety is often described as amazing with an incredible choice of dishes that cater to different tastes.
Guests highlight the hospitality of the restaurant staff, who enhance the dining experience, occasionally going the extra mile to celebrate special occasions such as birthdays. Reviewers particularly appreciated the outstanding breakfast options and the thoughtfulness of including the minibar in the room package.
However, some reviews note areas for improvement. There are mentions of buffet items being cold and the hot buffet rarely having full trays of the cooked options. While some found the breakfast to be a bit unsatisfying, others acknowledged it as good and filling.
Overall, most visitors find the breakfast at Sofitel Queenstown Hotel & Spa to be a delightful start to their day with only a few pointing out minor shortcomings. This leaves an impression of a generally excellent and diverse breakfast service that is worth experiencing.
Sofitel Queenstown Hotel & Spa boasts beautifully appointed rooms that receive high marks for comfort and cleanliness. Beds in particular are highlighted as comfortable, despite a few comments about them being too soft for some guests. The rooms are noted for their ample space and excellent facilities, including luxurious bathrooms equipped with baths and showers. Many guests enjoyed the Jacuzzi baths and high-quality Balmain toiletries. Rooms are described as quiet with great views and the overall decor of the hotel contributes to an immediate ambiance of style.
However, a few reviews mention minor issues such as dated decor in the check-in area and occasional stains on furniture, which slightly detract from the overall luxury experience advertised. Nonetheless, guests consistently find the rooms to be spacious, modern and very clean, making it a comfortable retreat with a touch of elegance. The staff's warm and welcoming demeanor further enhances the stay, leaving a positive impression on visitors.
The beds at Sofitel Queenstown Hotel & Spa have garnered mixed feedback from guests, though many found the experience pleasant. Several visitors praised the bedding as luxurious and noted that their beds were large, cozy and extremely comfortable. Phrases like "super comfy bed," "very comfortable bed," and "fabulous bed" frequently appeared in reviews, highlighting the positive aspects of the sleep experience.
However, not all guests shared the same level of satisfaction. Some reviews pointed out issues like mattresses being too soft or deflated, which led to uncomfortable nights for those who prefer firmer support. There were also mentions of the need to replace the beds due to the lack of support they provided. Despite these criticisms, the general consensus leans towards a comfortable and pleasant experience with many guests finding the beds to be a highlight of their stay.
Sofitel Queenstown Hotel & Spa consistently impresses guests with its high standards of cleanliness. Rooms are frequently described as very clean, well-appointed and spacious, offering an exceptionally well-maintained environment. Visitors have found the spaces to be spotless and amazingly clean with comfortable furniture enhancing the stay. The overall cleanliness of the hotel, from the fresh, tidy rooms to the impeccable facilities, ensures a beautiful experience for all guests.
The staff at Sofitel Queenstown Hotel & Spa receive high praise from guests for their exceptional service. Descriptions consistently highlight the staff as attentive, helpful and incredibly friendly. Guests frequently remark on the warm and welcoming nature of the team, including those at the front desk. The professionalism and knowledge of the staff are noted, along with their courteous and accommodating behavior. The superb service extends to the Food and Beverage team, who receive special mentions for their excellent service. Overall, the consistently positive feedback underscores the staff's dedication to creating a friendly and supportive environment for guests, contributing significantly to the hotel's reputation for outstanding hospitality.
The Sofitel Queenstown Hotel & Spa is consistently praised for its luxurious ambiance and top-tier amenities. Guests highlight the exceptional quality of the mattresses, enhanced with luxury toppers, ensuring a restful night’s sleep. The hotel is celebrated for its luxurious rooms and high-quality appointments, reflecting its commitment to refined elegance. Many guests appreciate the balance between luxury and value, noting that the stay exceeds expectations with spacious and immaculate accommodations. With a stellar reputation as a 5-star hotel, the Sofitel Queenstown Hotel & Spa promises a lavish and sophisticated experience that caters to those seeking both opulence and comfort.
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Location
Breakfast
Guests highlight the hospitality of the restaurant staff, who enhance the dining experience, occasionally going the extra mile to celebrate special occasions such as birthdays. Reviewers particularly appreciated the outstanding breakfast options and the thoughtfulness of including the minibar in the room package.
However, some reviews note areas for improvement. There are mentions of buffet items being cold and the hot buffet rarely having full trays of the cooked options. While some found the breakfast to be a bit unsatisfying, others acknowledged it as good and filling.
Overall, most visitors find the breakfast at Sofitel Queenstown Hotel & Spa to be a delightful start to their day with only a few pointing out minor shortcomings. This leaves an impression of a generally excellent and diverse breakfast service that is worth experiencing.
Rooms
However, a few reviews mention minor issues such as dated decor in the check-in area and occasional stains on furniture, which slightly detract from the overall luxury experience advertised. Nonetheless, guests consistently find the rooms to be spacious, modern and very clean, making it a comfortable retreat with a touch of elegance. The staff's warm and welcoming demeanor further enhances the stay, leaving a positive impression on visitors.
Beds
However, not all guests shared the same level of satisfaction. Some reviews pointed out issues like mattresses being too soft or deflated, which led to uncomfortable nights for those who prefer firmer support. There were also mentions of the need to replace the beds due to the lack of support they provided. Despite these criticisms, the general consensus leans towards a comfortable and pleasant experience with many guests finding the beds to be a highlight of their stay.
Cleanliness
Staff
Luxury
No, Sofitel Queenstown Hotel & Spa doesn't have any pool.
Yes, a spa is available at Sofitel Queenstown Hotel & Spa.
No, Sofitel Queenstown Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Sofitel Queenstown Hotel & Spa.
Yes, Sofitel Queenstown Hotel & Spa has a gym.
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