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Summary of reviewsHotel Embaixador, situated in the heart of downtown Cruzeiro, is highly praised for its prime location, providing easy access to shops, restaurants and key landmarks. Its proximity to major city attractions and institutions, coupled with breathtaking views of the Mantiqueira mountain range from the hotel's cafeteria, makes it an ideal choice for travelers seeking convenience and picturesque surroundings.
The hotel's breakfast receives commendations for its variety and abundance, offering a delicious and fulfilling start to the day. Guests consistently highlight the quality and selection of fruits, breads, cakes and juices, along with the cleanliness and early start time of 6:00 AM. Despite some occasional mentions of replenishment delays and minor issues with certain food items, the breakfast is generally well-received, adding value to the guests' overall experience.
Rooms at Hotel Embaixador are often noted for their spaciousness and cleanliness with large bedrooms and bathrooms being standout features. Guests appreciate the comfort and organized presentation of the accommodations. However, some reviews point to the aging infrastructure, such as outdated installations, functioning issues with air conditioning units and noise due to the central location. Maintaining improvements could further enhance guest satisfaction.
While cleanliness receives mixed reviews, many guests praise fresh and clean bedding and well-maintained rooms. However, there are observations about inconsistencies in housekeeping, especially in bathrooms, where occasional dirt and mold issues are noted. This indicates a potential area for improvement to elevate the overall guest experience.
One of the hotel's strongest assets is its friendly and attentive staff. Guests frequently commend the team for their exceptional service, politeness and professionalism with specific mentions of employees going above and beyond to ensure a pleasant stay. This level of service significantly contributes to the welcoming atmosphere and positive guest experiences.
The hotel faces challenges with its Wi-Fi service with frequent reports of unstable and slow connections, causing frustration for guests relying on the internet for work or personal use. Additionally, parking at the hotel is noted for its limited space and tight maneuvering conditions, although the availability of a valet service and free parking mitigates some inconvenience.
Beds at Hotel Embaixador receive mixed feedback, though the majority is positive. Guests appreciate the comfort and cleanliness of the beds and bedding, contributing to restful sleep. However, some reviews point out issues with mattress softness, noise and size, indicating areas where consistency could be improved.
In summary, Hotel Embaixador offers a convenient and comfortable stay with its excellent location, varied breakfast, spacious rooms and exceptional staff service. Though there are areas for enhancement, such as the Wi-Fi, parking and housekeeping consistency, the overall experience remains positive for many guests seeking a well-located and welcoming hotel in Cruzeiro.
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