Wingate by Wyndham Richmond Short Pump

Richmond 37.65989100, -77.63070700 , 13991 North Gayton Rd (Show on Map)
8.0
Very Good


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Summary of reviewsWingate by Wyndham Richmond Short Pump enjoys a prime location that adds significant value for visitors. It offers easy access to downtown Richmond and major highways, making it an excellent choice for both leisure and business travelers. The surrounding area is rich with dining options, from casual to upscale and is close to Short Pump Town Center for shopping enthusiasts. The hotel's environment is safe, clean and well-maintained, which enhances the overall guest experience.

The hotel offers a breakfast that receives mixed reviews but is generally appreciated for its decent variety and enjoyable hot items. However, there is room for improvement, particularly in offering more fresh and nutritious options.

Rooms at the Wingate by Wyndham Richmond Short Pump are consistently praised for their spaciousness and cleanliness. Guests find the rooms comfortable with excellent bedding and good water pressure in the showers. Though some rooms could benefit from updating, the overall guest experience remains positive due to the cleanliness and comfort of the accommodations.

Cleanliness throughout the hotel is a notable strength with both rooms and common areas being well-maintained. The hotel staff adds to this positive experience with their friendly and efficient service, although occasional lapses in hospitality are mentioned.

The Wi-Fi service gets mixed reviews with some guests finding it spotty and slow, affecting guests who rely on stable internet access. The pool, while generally appreciated as a clean and well-maintained indoor amenity, sometimes faces issues such as humidity or temporary closures.

Guests find the beds to be incredibly comfortable, often highlighting them as a major plus of their stay. Cleanliness and the provision of extra pillows further enhance the comfort level.

The hotel also stands out for its accessibility, offering handicap-friendly amenities and ensuring a convenient experience for travelers with disabilities. Guests traveling with pets, especially dogs, appreciate the hotel's pet-friendly policies, although improvements could be made in outdoor facilities and size limits.

Overall, Wingate by Wyndham Richmond Short Pump is highly regarded for its excellent location, cleanliness, comfortable accommodations and friendly staff, making it a reliable and pleasant choice for travelers.
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Categories
Hotel with EV Charging Stations
Wingate by Wyndham Richmond Short Pump offers electric car charging stations. These facilities are available for a fee.,,

3-Star Hotel
This hotel provides comfortable accommodations and a range of amenities in the Short Pump area. Its location offers easy access to shopping and dining.

Hotel for Honeymoon

Hotel with Swimming Pool

  Heated Pool  


Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Heated Pool

Room Types
King Studio Suite with Bath Tub - Mobility Access/Non-Smoking This accessible suite has a microwave, refrigerator and separate seating area.

King Studio Suite - Non-Smoking This suite has a microwave, refrigerator and separate seating area.

King Room - Non-Smoking This room features a flat-screen TV, a microwave, and a refrigerator.

Queen Room with Two Queen Beds - Non-Smoking This room features a flat-screen TV, a microwave, and a refrigerator.

King Room with Roll-in Shower - Mobility Access/Non-Smoking This room features a flat-screen TV, a microwave, and a refrigerator.

Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Deluxe King Room - Non-Smoking This room features a flat-screen TV, a microwave, and a refrigerator.

Guest Reviews
8.0
Very Good
Location
Wingate by Wyndham Richmond Short Pump boasts a prime location, consistently praised by guests for its convenience and proximity to various amenities. Positioned near highways, this hotel offers easy access to downtown Richmond and serves as a convenient stopover for travelers heading to South Carolina. The area surrounding the hotel is bustling with a variety of dining options, from casual eateries to more upscale restaurants, making it a food lover's delight.

Shopping enthusiasts will find the hotel's proximity to Short Pump Town Center and numerous other shopping venues particularly appealing. Guests frequently remark on the safety and cleanliness of both the hotel and its surroundings, enhancing the overall experience. Additionally, the hotel’s location is ideal for those needing quick access to local attractions, family visits or business destinations.

With a clean and well-maintained property, comfortable rooms and excellent customer service, Wingate by Wyndham Richmond Short Pump provides a reliable and pleasant stay. The inclusion of amenities like a pool and the convenience of free breakfast further add to its appeal. Overall, the hotel's superb location combined with its comprehensive services makes it an excellent choice for travelers.

Breakfast
Guests of Wingate by Wyndham Richmond Short Pump have mixed opinions regarding the breakfast offerings. Many guests appreciated the breakfast, describing it as good, delicious and offering a decent variety. Some highlighted the hot breakfast items, such as eggs and sausage gravy, as particularly enjoyable. The breakfast area was noted to be large and clean with ample tables and chairs, which added to the overall positive experience.

However, other guests found the breakfast to be lacking in variety and fresh options. The absence of fruits, such as bananas and fresh fruit salads, was a recurring criticism. Some guests felt the breakfast was mediocre, merely meeting standard expectations but not exceeding them. The inclusion of grab-and-go items like muffins was suggested for added convenience.

A number of reviewers were disappointed with the breakfast's limited selection and found it unsatisfactory, particularly citing the absence of more nutritious options and fresh produce. Furthermore, issues related to COVID-19 led to changes in the breakfast service, resulting in some dissatisfaction with the provided grab-and-go bags and continental breakfast options.

Overall, while the breakfast received several positive remarks for variety and taste, there is room for improvement, particularly in expanding the range of fresh and healthy options available to guests.

Rooms
Wingate by Wyndham Richmond Short Pump consistently offers spacious and comfortable rooms that are lauded for their cleanliness. Many guests enjoyed the sizable and well-appointed accommodations, often highlighting the large rooms, ample facilities and particularly comfortable beds. The cleanliness of the rooms is frequently mentioned with housekeeping praised for keeping everything stocked and well-maintained. Though some rooms are described as old-fashioned or dated, the overall spaciousness, good water pressure in the showers and comfortable bedding appear to create a pleasant stay for many.

Additionally, guests have pointed out that rooms enjoy good natural light and views, contributing positively to the room's atmosphere. Some minor issues, such as occasional room odors, noisy air conditioning and the need for updating in both rooms and bathrooms, were noted by a few guests. Still, the general consensus leans favorably towards the well-organized, clean and quiet environment. The oversized rooms, in particular, seem to be a defining feature, appreciated by many who stay at the hotel.

Beds
Visitors to Wingate by Wyndham Richmond Short Pump repeatedly highlight the hotel’s beds as a standout feature, lauding their exceptional comfort. Many guests describe the beds as super comfortable with several mentioning how they loved the bedding and found them to be very comfy or even fantastic. Cleanliness is also frequently noted with reviewers appreciating the neat and pristine sheets. The provision of extra pillows in the closet adds an extra layer of comfort for guests.

Some comments point out that beds were a good size, particularly the king-sized options and were made with crisp white linens. While a few guests found certain beds too firm, too hard or with issues like a significant dip in the middle, the overwhelming sentiment is that the beds provided a restful and comfortable experience.

Overall, even amidst minor grievances that occur occasionally, the consensus is that the beds at this hotel considerably contribute to a pleasant and rejuvenating stay.

Cleanliness
Wingate by Wyndham Richmond Short Pump is frequently praised for its impressive cleanliness, which stands out as a key highlight of the guest experience. Reviews underscore that both the rooms and the overall hotel environment are regularly maintained to high standards. Guests consistently note the rooms being clean, tidy and comfortable, contributing to an enjoyable and stress-free stay. Common areas and facilities also receive positive mentions for being well-kept and orderly.

The hotel staff receives accolades for their friendly and efficient service, further enhancing the cleanliness and overall guest contentment. Despite noting that the property is older and some areas appear somewhat worn or basic, cleanliness remains uncompromised. The establishment manages to align cleanliness with a sense of safety and comfort, making it a reliable choice for travelers.

While a few reviews point out minor lapses in the thoroughness of cleaning and some dated facilities, the general consensus emphasizes a clean and well-maintained environment that ensures a pleasant stay for guests. Thus, Wingate by Wyndham Richmond Short Pump is highly regarded for maintaining a clean and welcoming atmosphere, paired with attentive service.

Staff
Wingate by Wyndham Richmond Short Pump receives numerous praises for its staff, noted for their professionalism, friendliness and helpfulness. Guests consistently remark on the excellent service and the welcoming environment created by the hotel personnel. The front desk staff stands out for being particularly polite and accommodating, ensuring swift and pleasant check-ins. Even the night-time manager receives individual commendation for being a great help. The hotel's commitment to customer service is evident with staff frequently responding positively to guest requests and maintaining a courteous demeanor throughout their stay. Additional amenities like a business center further contribute to a seamless guest experience. However, there were occasional mentions of less than satisfactory encounters with some front desk staff being described as rude or unwelcoming. Despite these few negative comments, the overall impression portrays Wingate by Wyndham Richmond Short Pump as a hotel where the staff's dedication to service significantly enhances the guest experience.

Wi-Fi
At the Wingate by Wyndham Richmond Short Pump, the Wi-Fi experience appears mixed based on guest feedback. Several reviews highlight that the Wi-Fi service can be spotty and sometimes insufficient, particularly if using a notebook with mentions of slow speeds and intermittent connectivity. Despite these issues, some guests did find the Wi-Fi to be good and working well during their stay. For those reliant on internet access, this inconsistency may be a concern. Other aspects, like the TV service, also faced criticism for limited channel options and frequent disconnections.

Pool
The pool at Wingate by Wyndham Richmond Short Pump receives mixed feedback from guests with many finding it to be a nice and great indoor amenity. It is described as well-maintained and cleaned regularly, ensuring a pleasant experience for visitors seeking pool access. However, some guests have noted the area can be very humid and there have been occasional issues with the pool being down. Overall, while there are a few areas for improvement, the pool remains a key attraction for many choosing to stay at this hotel.

Accessible
Wingate by Wyndham Richmond Short Pump is highly recommended for its convenient and accessible location. Guests appreciate its proximity to nearby attractions and its walkable distance to smaller venues. The hotel ensures accessibility with handicap-accessible amenities and facilities. However, some guests noted that the beds in mobility accessible rooms were too high and a foot stool was needed to get in the bed. Overall, Wingate by Wyndham Richmond Short Pump stands out as a well-located and accessible option for travelers with disabilities.

Dog Friendly
Wingate by Wyndham Richmond Short Pump is a notable choice for travelers seeking pet-friendly accommodations. The hotel is particularly praised for its dog-friendly rooms and facilities, making it a suitable option for those bringing along their furry companions. Guests appreciated that the hotel allowed dogs and found the environment accommodating for their pets.

However, it's important to note a couple of considerations. The hotel has a policy of accepting dogs up to 50 pounds, which may not be suitable for owners with larger breeds. Additionally, there are limited grassy areas for dogs to relieve themselves. A pet fee is required, but some guests feel the provisions for pets could be improved to justify this cost.

In summary, Wingate by Wyndham Richmond Short Pump is a favorable choice for guests traveling with dogs, particularly smaller ones, thanks to its dedicated pet-friendly rooms and overall supportive attitude toward pets. However, adjustments in outdoor facilities and reconsideration of size limits could enhance the experience further.


Yes, Wingate by Wyndham Richmond Short Pump has pool(s) that belong to one or more of the following categories: Heated Pool.

No, a spa isn't available at Wingate by Wyndham Richmond Short Pump.

No, Wingate by Wyndham Richmond Short Pump doesn't allow dogs.

Yes, parking facilities are available at Wingate by Wyndham Richmond Short Pump.

No, Wingate by Wyndham Richmond Short Pump doesn't have a gym.

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