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Summary of reviewsAkelarre Ostatua, centrally located in the heart of Guernica, offers a prime position for guests wanting to explore the city and its surroundings, especially those walking the Camino de Santiago. Its proximity to dining options, shops, public transportation and key attractions makes it an excellent base for tourists. The check-in process is praised for its seamlessness and the hostel offers a good value for money with clean, comfortable rooms despite being in a prime location.
The breakfast experience at Akelarre Ostatua has mixed reviews. Guests appreciate the setting on a picturesque 5th-floor terrace with stunning sunrise views, creating a memorable dining experience. However, the simplicity of the offerings and the 9 AM start time may not cater to all needs.
Room quality has left mixed impressions among guests. Many commend the rooms for their cleanliness and functionality, deeming them suitable for short stays. While some find the rooms small and simple, they appreciate the overall tidiness and comfort. However, occasional complaints about musty smells, humidity and outdated features indicate that some areas could use improvement. Bathroom facilities also receive varied feedback with issues around privacy and consistency in amenities noted.
Cleanliness is a highlight with many guests praising the spotless environment and well-decorated spaces. The hostel's affordability combined with clean accommodations meets guests' expectations for short stays. Nevertheless, isolated incidents of worn towels and mold suggest a need for more consistent housekeeping standards.
Akelarre Ostatua's staff receive significant praise for their friendliness, politeness and attentiveness. Staff members like Iker and Nerea are frequently mentioned for their exceptional service and welcoming nature, enhancing the overall guest experience. Guests appreciate the overall helpfulness and prompt communication, making them feel at home despite some automated processes.
The WiFi at Akelarre Ostatua presents some challenges with reports of weak signals and intermittent connectivity. While some guests find it sufficient for short stays, those needing a reliable connection may face frustration.
Opinions on the beds are mixed. Many guests find them comfortable and conducive to a restful night's sleep; however, issues like instability, noisiness and occasional bedbugs have been reported. Despite these drawbacks, the general cleanliness and room size contribute positively to the overall stay experience.
In summary, Akelarre Ostatua offers basic, clean accommodations in a prime location with excellent staff and a favorable overall value for money. While there are some areas for improvement, particularly regarding room amenities, cleanliness consistency and WiFi stability, the positive aspects make it a viable choice for travelers seeking a convenient and comfortable stay.
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