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Summary of reviewsIbis Rotorua is a well-regarded hotel that offers a great combination of comfort, convenience, and scenic beauty, making it highly appealing to both leisure and business travelers. Located near Lake Rotorua, the hotel is perfectly positioned for guests who enjoy easy access to the vibrant dining scene of Eat Street, parks, shopping areas, and the boardwalk along the lakefront. This prime location serves as an excellent base for exploring local attractions, including natural hot springs and other entertainment options. Guests appreciate the stunning lake views that contribute to a serene environment. Access to the amenities of the nearby Novotel, including a pool, further enhances their stay.
The rooms, though described as somewhat compact and occasionally dated, are praised for their cleanliness and comfort, with special mention of the comfortable beds that provide restful nights. Many guests enjoy rooms with lake views, offering picturesque scenes of seaplanes and sunrises. The accommodations provide good value for money, especially considering their proximity to attractions.
Breakfast at ibis Rotorua receives mixed feedback. Guests commend the ample and satisfying food options, noting the value of inclusive breakfast rates. However, there are suggestions for improving variety, food temperature, and replenishment processes. The dining experience is further complemented by the availability of breakfast options at the Novotel.
Cleanliness is generally maintained to a high standard, with rooms being tidy and cozy. However, minor areas for improvement, such as maintenance and bathroom fittings, are noted. The staff are frequently recognized for their welcoming and helpful demeanor, which significantly adds to the positive guest experience.
The WiFi service is largely appreciated for its fast and reliable connection, offering complimentary access that enhances the overall value. Guests find the internet services mostly dependable, despite occasional connectivity issues that are generally resolved promptly by staff.
The hotel provides ample and convenient parking options, with both free and paid facilities available, which are much valued by guests. These parking amenities are considered a plus, especially in the central location of Rotorua.
Ibis Rotorua is also a popular choice for families, benefiting from nearby parks and playgrounds. The rooms are suitably equipped, and the hotel offers a convenient location for family-friendly activities. The breakfast options, although mentioned as needing more variety, contribute positively to families' experiences.
In summary, ibis Rotorua is a favorable choice for travelers seeking a pleasant and strategically located lodging option in Rotorua. It presents a clean, affordable, and comfortable environment, with attentive staff and convenient amenities that cater to diverse visitor needs. Despite some areas for improvement, the hotel provides a reliable and value-for-money stay for short visits or as a base for exploring the vibrant local area. Show more
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Hotel near Golf Courses
This hotel is located on Rangiuru Street in central Rotorua, placing it within a short walking distance (approx. 0.5-1 km) of the Government Gardens Golf Course.
Hotel Taking Steps Towards Sustainability
This eco-certified hotel is ISO 50001 (Energy management), ISO 14001 (Environmental management), and Planet 21 certified, and a Qualmark Sustainable Tourism Business Award participant. It uses at least 80% LED lighting, provides biodegradable coffee stirrers and drinking straws, and has eliminated plastic soft drink and water bottles. The hotel offers bulk toiletries, eco-friendly cleaning products, water-efficient showers, and an electric car charging station.
Family Friendly Hotel
Ibis Rotorua is an excellent choice for families in Rotorua. It's next to Novotel on the lakefront in the heart of town, so the location is superb.
Business Hotel
This hotel provides essential amenities and is a popular choice for travelers in Bay of Plenty. It offers a reliable and budget-friendly option for business travelers.
Hotel with Parking
This hotel provides parking facilities for guests. The hotel's establishment ensures structured and maintained parking, adding to the convenience for visitors with vehicles.
EV charging stations
Accessible Hotel
Ibis Rotorua offers City View King Rooms with Special Access Bathrooms. The hotel is wheelchair accessible and provides services like a restaurant, bar, and Wi-Fi.
Hotel with EV Charging Stations
ibis Rotorua features an electric vehicle charging station with free private parking available on-site. This provides a convenient and cost-free charging solution for guests staying at the hotel.
3-Star Hotel
Located near Lake Rotorua, this hotel offers air-conditioned rooms with lake, city, or garden views. It features a restaurant, a bar, and free parking, making it a convenient and comfortable option.
Cheap Hotel
Room Types
Double Room with Two Double Beds and Lake ViewThis room features beautiful views of Lake Rotorua. There is an en suite bathroom, TV, in-room movies and air-conditioning.
Please note that the rate is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children under 12 (see Hotel Policies).
Double Room with Two Double Beds and City View This room features views of Rotorua city. There is an en suite bathroom, TV, in-room movies and air-conditioning.
Please note that the rate is based on 2 guests. Maximum occupancy is 3 adults or 2 adults and 2 children under 12 (see Hotel Policies).
King Room with Lake ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a wardrobe, an electric kettle as well as lake views. The unit offers 1 bed.
King Room with City ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a wardrobe, an electric kettle as well as city views. The unit has 1 bed.
Guest Reviews
7.4
Good
Location
Situated near the picturesque Lake Rotorua, the ibis Rotorua offers a prime location that appeals to leisure and business travellers alike. Guests frequently praise the hotel's proximity to Eat Street, an area renowned for its array of excellent restaurants and vibrant atmosphere. Its central position makes it convenient for exploring the town's shops, parks, and the lakefront boardwalk, all within easy walking distance. The hotel's location also provides easy access to key city attractions, including the natural hot springs and other entertainment options, making it an ideal base for visitors.
Visitors appreciate the stunning views of the lake and the serene environment it provides. The proximity to the Novotel also allows guests added amenities, such as pool access. With ample parking and helpful, friendly staff, the ibis Rotorua combines a convenient, clean, and pleasant stay with value for money, making it a recommended choice for anyone visiting this charming New Zealand town.
Breakfast
The breakfast experience at ibis Rotorua seems to be a mixed bag according to recent guest reviews. On the positive side, many appreciated a good spread with plenty of options, describing the breakfast as hearty, tasty, and even divine. Some guests specifically mentioned the delicious scrambled eggs and appreciated the inclusion of breakfast in their room rate, which was seen as good value for money. Many guests also noted the lovely and neat presentation of the breakfast options and reported that the buffet was satisfying with both hot and cold selections available.
However, several guests highlighted areas needing improvement. Common criticisms included a lack of variety, with repetitive options that didn't change across days. There were complaints about the food temperature, with some finding it cold or lukewarm, and issues with organization and replenishment were also mentioned, leading to disappointment particularly as breakfast ended early at 9am. Some guests were dissatisfied with the quality and freshness of items like cereals, and powdered eggs were noted unfavorably.
Overall, while the breakfast had elements that guests enjoyed, there is room for enhancement in terms of variety, organization, and the quality of some options. Dining at the neighboring Novotel was also a part of some guests' experiences, which added another layer to their stay. The breakfast, while beneficial to some, suggests opportunities for ibis Rotorua to refine and elevate this aspect of their service.
Rooms
The rooms at ibis Rotorua offer a comfortable and functional experience that is well-suited for short stays. While some guests noted the compact and dated nature of the rooms, many highlighted their cleanliness and comfort, with particular praise for the beds being very comfortable. The hotel maintains a reasonable quality-to-price ratio, which appeals to travelers looking for value.
Several guests appreciated the clean and tidy environment, also mentioning the proximity to local attractions such as Eat Street and the scenic lake, making it a convenient choice for those looking to explore Rotorua. Rooms with views of the lake were particularly cherished, where guests could enjoy the sight of seaplanes landing and the sunrise over the water. This provides a picturesque backdrop to an otherwise straightforward accommodation experience.
Despite the small size of the rooms, guests found them well-appointed, with necessary amenities provided for a comfortable stay. There were a few concerns mentioned about the outdated facilities, such as bathrooms needing renovation, dim lighting, and noisy mini-fridges, which could detract from the overall experience. Substantial improvements in these areas could enhance the guest experience significantly.
Overall, ibis Rotorua offers a basic yet comfortable lodging option with clean rooms, supportive beds, and a location that allows guests to enjoy the beauty and activities of Rotorua. Those considering a stay here should be prepared for a trade-off between room size and price, ideally suited for short visits or as a resting spot during a busy itinerary.
Beds
Nestled in the scenic landscapes of Rotorua, ibis Rotorua offers guests a comfortable refuge after long days of exploration. The beds here often stand out as a highlight for visitors, who describe them with phrases indicating extreme comfort and coziness. Many have likened their experience to sleeping on a cloud, emphasizing the outstanding cushioning and softness that envelops weary travelers. Rooms generally feature well-sized beds that promise a restful night's sleep, despite some occasional remarks about the softness being more than preferred.
While the bedding earns high marks for comfort, there are mentions of rolling beds due to wheels, which can be inconvenient. Additionally, there have been observations about pillows needing an update, but the bedding itself consistently matches the overall quality of the accommodation. For the most part, guests leave feeling refreshed and impressed by the restful experience provided by the beds, complemented by the stunning views and convenient location. Whether a super king or a twin double, the beds invite guests to sink into relaxation and enjoy a peaceful slumber.
Cleanliness
When it comes to cleanliness at ibis Rotorua, guest opinions vary, but there are notable highlights. The hotel often receives commendation for its clean rooms and comfortable beds, offering a reasonable level of comfort and functionality for travelers. Rooms are generally described as tidy, cozy, and equipped with essential amenities, making it an accessible choice for visitors heading to Rotorua.
Many guests appreciate the cleanliness and maintenance of the property, citing it as a welcoming place with helpful and friendly staff. The rooms, when clean, provide a relaxing space with comfortable bedding that ensures a restful night's sleep. Additionally, the location is convenient, allowing easy access to dining options and shopping venues nearby, which adds to its appeal for guests.
Despite various criticisms regarding specific issues such as stained carpets, dusty corners, and worn-out aspects of bathrooms, guests who found their rooms clean were pleased with the overall experience, noting the good condition of the beds and linens provided. Reviews suggest that while some areas may need improvement, such as regular maintenance, service, and some bathroom fittings, the overall experience remains positive for many.
In summary, ibis Rotorua delivers a clean and comfortable stay for visitors, combining room comfort, accessibility, and practical amenities with a favorable location near local attractions, suited for those seeking affordable and functional accommodations.
Staff
The staff at ibis Rotorua are frequently praised for their friendliness and willingness to be helpful. Many guests noted the warm reception they received upon arrival, with the front desk staff often mentioned for their accommodating and professional demeanor. Several reviews highlighted specific individuals for going above and beyond, showcasing the team's dedication to providing excellent service. While some guests experienced minor inconveniences, such as staff shortages or occasional miscommunications, the overall sentiment remains positive, with many guests expressing appreciation for the staff's responsiveness, approachability, and local knowledge. The staff's helpfulness extends to assisting guests with room changes, offering insights into local attractions, and ensuring a comfortable stay. Despite a few isolated instances of less satisfactory service, the staff's effort to accommodate guest requests and maintain a welcoming atmosphere is evident throughout the reviews. Overall, the positive interactions with the staff contribute significantly to the pleasant experiences of guests at ibis Rotorua.
Wi-Fi
Situated in Rotorua, ibis Rotorua has garnered varied commentary regarding its WiFi services. Among the highlights, guests have noted the presence of fast and reliable WiFi during their entire stay, making browsing and streaming a smooth experience. The provision of complimentary WiFi is appreciated, contrary to some conflicting information online stating it is a paid service, which adds value for guests looking to stay connected without incurring extra costs. Accessing the WiFi is generally straightforward, contributing to a seamless experience for many guests.
While there are numerous positive accounts, there have been instances where the WiFi did not meet expectations, with reports of poor reception at times and difficulty connecting frequently cited. Some guests did experience outages or slow speeds that affected their ability to use certain applications, but these seem to be the exception rather than the norm. The staff has made efforts to address connectivity issues when they arise, ensuring that guests are supported in their attempts to maintain seamless connectivity throughout their stay. Overall, the WiFi service at ibis Rotorua appears to be generally favorable, with occasional hiccups that are promptly attended to.
Parking
The ibis Rotorua offers a convenient experience for guests with its ample parking options. Visitors often appreciate the safety and availability of parking, which is seen as a significant advantage given its central location. The parking facilities include both free and paid options, with many reviews highlighting the spacious and easily accessible nature of the car park. On-site parking is noted to be limited, and some guests have found off-site parking across the road to be a useful alternative.
Guests have described parking as easy to manage, particularly appreciating the proximity to elevators and rooms, which simplifies unloading luggage. The availability of parking is frequently mentioned as a valuable asset, especially in a town where it's sometimes difficult to secure a spot. Many find the free parking on-site and in the surrounding areas very beneficial, boosting the overall convenience of their stay.
Despite its positive aspects, some guests have experienced parking challenges due to limited spaces during peak times. Those driving larger vehicles or arriving later in the day have faced difficulties finding available spots. For these occasions, street parking has been a practical solution, being secure and well-lit.
Overall, the parking situation at ibis Rotorua contributes positively to guest satisfaction, with the added benefit of convenience and security. Though improvements in signage and increased on-site parking would enhance the experience further, the current arrangements offer notable advantages to travelers, making their stay more straightforward and stress-free.
Family
Nestled by the picturesque lake, ibis Rotorua is an ideal choice for families seeking a convenient and affordable stay. The hotel is strategically positioned near local parks and the Central Business District, making it easy for guests to access dining options and entertainment. Families rave about the proximity to a large playground, which proves to be a hit with children, offering ample leisure opportunities right at their doorstep.
The hotel's rooms are described as clean and comfortable, although some guests noted they were slightly compact for larger families. While a few reviews mentioned the need for additional towels and improved lighting, the overall consensus is that the amenities meet the needs of budget-conscious travelers. Parents find the presence of a microwave particularly beneficial when traveling with kids, adding a layer of convenience to their stay.
The hotel offers a hearty breakfast that many guests find worth the extra expense, enhancing the family-friendly experience. Although furnishings may appear a bit dated to some, the friendly and accommodating staff receive high praises for their hospitality and service, contributing to a memorable family visit. Overall, ibis Rotorua serves as a suitable base for families looking to explore the area, with its excellent location and budget-friendly accommodation making it a popular choice.
3 Star
Ibis Rotorua offers a dependable stay with several noteworthy positives, particularly for those seeking value for money and convenience. The staff is consistently described as nice and helpful, contributing to a pleasant experience for many guests. Breakfast options receive praise, adding to the overall satisfaction of the stay. While rooms lean towards the smaller side, this is generally expected for a hotel of this type, and cleanliness is maintained with tidy rooms equipped with Sky TV.
The hotel's central location is highly advantageous, providing easy access to the city center and a variety of dining options within walking distance. This makes it a suitable choice for travelers aiming for convenience without luxury. Guests who evaluated the cost-benefit ratio found it acceptable, with the amenities effectively meeting the expectations for a short stay.
Nevertheless, there are some caveats. The hotel is perceived by some as dated, with certain guests commenting on the tired appearance and maintenance issues of the rooms. The centralized air conditioning and limited space within the rooms may not suit everyone, especially those expecting more for the price. Despite these drawbacks, Ibis Rotorua remains a viable option for those looking for a basic, clean, and centrally located stay.
No, ibis Rotorua doesn't have any pool.
No, a spa isn't available at ibis Rotorua.
No, ibis Rotorua doesn't allow dogs.
Yes, parking facilities are available at ibis Rotorua.