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Summary of reviewsHillview At Mystic Ridge, located in the heart of Ocho Rios, offers guests a charming blend of convenience and scenic beauty. Surrounded by stunning landscapes, the hotel provides picturesque views of the beach and town, with easy access to renowned attractions like Dunns River Falls. Guests enjoy the property's serene ambiance, further enhanced by its beautifully designed garden and proximity to the vibrant town of Ocho Rios, which offers bustling nightlife and delectable local cuisine.
The breakfast experience at Hillview is distinctly memorable, featuring a morning food truck that brings an authentic taste of Jamaican breakfast to guests. With the addition of a swim bar praised for its delightful service, this feature adds a unique touch to the morning routine. While the absence of a permanent onsite restaurant poses some dining limitations, the option to use a personal kitchen space offers flexibility for those who prefer to cook their meals.
Guests frequently note the cleanliness of the accommodations, emphasizing the immaculate conditions maintained by daily housekeeping. The rooms, equipped with essential amenities, feature spacious comfortable beds and balconies that boast beautiful views. However, some guests mention that the decor feels outdated and that certain areas could benefit from upgrades and renovations.
The hotel's staff receives high praise for their warmth, friendliness, and professionalism. Staff members like Sandra and James "Bond" are highlighted for their exceptional service, while other team members contribute to a welcoming atmosphere, adding to a pleasant stay.
The hotel's WiFi service has notable issues, with guests reporting weak and unreliable signals. Despite efforts to address these concerns, connectivity problems remain a recurring issue. Additionally, the pool area, although generally well-received for its design and pool bar, faces inconsistent upkeep at times, affecting the overall experience.
The size and spaciousness of the beds are significant positives; however, opinions on comfort vary, with some guests finding the beds and pillows less than ideal. Overall, Hillview At Mystic Ridge provides a value-driven experience with attentive staff, promising a pleasant stay despite some areas for improvement in amenities and facilities.
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Resort with Swimming Pool
