The spa amenities at the Super 8 by Wyndham St-Jerome have elicited diverse feedback from guests, though there are a few noteworthy positive aspects. Several guests appreciated the presence of an indoor spa, which, when operational, provided a pleasant experience. Described as functional at times, it allowed some guests to spend extended hours enjoying the facilities. Additionally, the large swimming pool was a highlight for many, offering combined relaxation when paired with the spa.
However, there were significant concerns raised about the cleanliness and maintenance of the spa area. Multiple guests reported issues with the water quality, mentioning yellowed and smelly water that detracted from their experience. The spa was sometimes described as full of hair and in need of a thorough cleaning. Maintenance issues were also prevalent with the spa frequently noted as broken, not functional, defective or simply closed altogether. Guests highlighted these recurring problems with some noting the spa made noise when the jets were turned off or was unavailable entirely during their stay.
Overall, while the hotel's swimming pool and spa facilities have the potential to enhance the guest experience, consistent maintenance and cleanliness improvements are needed to meet expectations and provide a reliably enjoyable amenity.
Comfort Inn & Suites is favorably reviewed for its excellent location, offering convenient access to major eateries, markets and highways. Its central position near downtown St-Jérôme, well-maintained facilities like the indoor pool, outdoor spa, gym and ample parking, as well as attentive staff, make it a convenient choice for families and travelers.
The breakfast, while featuring a variety of buffet-style options such as scrambled eggs, sausages, toast, pancakes and make-your-own waffles that many guests enjoyed, received some mixed reviews. Some guests felt it was basic and repetitive, wishing for a more diverse selection. The ending time of 10 a.m. was also noted as inconvenient for late risers.
Guests generally praised the spaciousness and cleanliness of the well-furnished rooms, which come equipped with amenities like TVs, fridges, microwaves and comfortable beds. While there were occasional issues with room allocation, noisy air conditioning or minor cleanliness concerns, most reviews highlighted the comfort and inviting atmosphere of the accommodations.
Cleanliness throughout the hotel, including in rooms, common areas and the pool and spa, received high marks. The attentive and friendly staff further enhanced the experience with many guests expressing appreciation for their professionalism and helpfulness.
The pool and spa are notable attractions, especially for families. Clean and welcoming, they provide a fun and relaxing environment, although the facilities are somewhat small. Overall, these amenities contribute significantly to the positive guest experience.
For families, the hotel offers an excellent atmosphere with facilities tailored to young guests, such as a children's pool and a jacuzzi. The ease of navigation around the hotel and proximity to restaurants also add to its family-friendly appeal, making it a popular choice for those traveling with children.
Lastly, the beds are generally commended for their comfort, despite a few guests finding mattresses too hard or having issues with pillow quality. Overall, Comfort Inn & Suites offers a comfortable and conveniently located stay with commendable service, making it a well-rounded choice for a variety of travelers.
Categories
Spa
Family
Pool
Heated Pool
Indoor Pool
Children's Pool
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in Saint Jerome