Hotel Urdiñola Saltillo
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Summary of reviewsHotel Urdiñola Saltillo stands out for its prime location in the heart of Saltillo, making it a strategic choice for those keen on exploring the city's landmarks such as the Plaza de Armas and the Cathedral. Guests frequently praise the convenience of being near shops, restaurants and local markets, alongside the charming colonial architecture of the building. The availability of parking, albeit with some minor accessibility concerns, is another well-received feature that adds to the hotel's ease of access for those traveling by car.
The friendliness and helpfulness of the staff are recurring positive notes with many guests appreciating their welcoming demeanor and efficient service. However, some inconsistencies in service quality and professionalism have been reported, particularly at the reception. Despite these occasional setbacks, the overall customer service experience is generally favorable.
While the location and budget-friendly pricing are significant draws, the hotel's cleanliness standards require notable improvement. Guests have cited issues with dust, mold and even bugs in the rooms, alongside stained and unclean linens. Maintenance concerns such as non-functional TVs, water leaks and damp conditions also add to the list of areas needing attention. Similarly, the condition of the beds often falls short with reports of hard, uncomfortable mattresses and poor-quality bedding.
The Wi-Fi service at Hotel Urdiñola Saltillo garners mixed reviews with some guests experiencing fast and stable connections, while others face intermittent service and poor signal reach. This inconsistency means that the internet experience can vary significantly for different visitors.
Despite its flaws, the hotel offers basic accommodation that aligns with its economical pricing. While it may not meet the expectations of all guests, it serves as a convenient and affordable stay for those prioritizing location and budget over luxury. Improvements in housekeeping and facility maintenance, alongside more consistent service quality, could greatly enhance the overall guest experience at Hotel Urdiñola Saltillo.
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The friendliness and helpfulness of the staff are recurring positive notes with many guests appreciating their welcoming demeanor and efficient service. However, some inconsistencies in service quality and professionalism have been reported, particularly at the reception. Despite these occasional setbacks, the overall customer service experience is generally favorable.
While the location and budget-friendly pricing are significant draws, the hotel's cleanliness standards require notable improvement. Guests have cited issues with dust, mold and even bugs in the rooms, alongside stained and unclean linens. Maintenance concerns such as non-functional TVs, water leaks and damp conditions also add to the list of areas needing attention. Similarly, the condition of the beds often falls short with reports of hard, uncomfortable mattresses and poor-quality bedding.
The Wi-Fi service at Hotel Urdiñola Saltillo garners mixed reviews with some guests experiencing fast and stable connections, while others face intermittent service and poor signal reach. This inconsistency means that the internet experience can vary significantly for different visitors.
Despite its flaws, the hotel offers basic accommodation that aligns with its economical pricing. While it may not meet the expectations of all guests, it serves as a convenient and affordable stay for those prioritizing location and budget over luxury. Improvements in housekeeping and facility maintenance, alongside more consistent service quality, could greatly enhance the overall guest experience at Hotel Urdiñola Saltillo.
Hotel with Parking
Hotel Urdiñola Saltillo offers a free parking lot and free private parking at no extra cost. Valet parking is also available for added convenience.
3-Star Hotel
This hotel provides a straightforward and comfortable lodging experience. Its central location and standard amenities make it a practical choice for visitors.
Hotel near Nightlife Spots
Guest Reviews
Hotel Urdiñola Saltillo boasts an enviable location in the heart of the city, making it an excellent choice for visitors keen on exploring Saltillo. Guests consistently highlight the convenient central positioning with many pointing out its proximity to key landmarks such as the Plaza de Armas and the Cathedral. The hotel’s prime spot makes it easy to access shops, restaurants and vibrant local markets, enhancing the overall convenience for those wishing to experience the city on foot.
Reviewers appreciate not only the strategic location but also the charming colonial architecture of the building, adding a pleasant aesthetic to their stay. The availability of parking is another notable advantage that has been frequently mentioned, as it adds to the ease of access for guests traveling by car.
While the location is undeniably the standout feature, the friendly staff, cleanliness and good value for money also contribute positively to the overall experience at Hotel Urdiñola Saltillo. In summary, the hotel's superb location in the center of Saltillo makes it an ideal base for both leisure travelers and those wishing to immerse themselves in the local culture.
The reviews for Hotel Urdiñola Saltillo's rooms indicate several areas of concern. Guests have pointed out issues with cleanliness, frequently noting that the rooms are dusty and sometimes contain trash under the beds. There are mentions of the rooms feeling damp and cold with heating being described as gas-based. The state of the beds has been criticized, described as old and uncomfortable with dirty sheets that reportedly were not changed. Additional concerns include non-functional TVs, water leaks in the sink and neglected facilities. Overall, the feedback suggests that improvements in housekeeping and general maintenance could significantly enhance the guest experience.
The reviews for the beds at Hotel Urdiñola Saltillo present a mix of opinions, though the feedback leans more towards the negative side. While some guests found the beds to be comfortable and reported sleeping well, many others highlighted significant issues. Complaints about the mattresses being too hard and uncomfortable were common with some describing them as dirty or even of poor quality. Issues with lumpy and smelly pillows were also noted. The beds were described as noisy and creaky, adding to the discomfort. Additionally, some guests mentioned insufficient and rough bedding, missing sheets and overall poor cleanliness of the bed materials. These repeated concerns suggest that the hotel might benefit from improving the quality and hygiene of their bedding to enhance guest comfort.
Hotel Urdiñola Saltillo has a notable need for improvement in its cleanliness standards. Guest reviews consistently highlight issues with the overall tidiness and maintenance of the hotel. Many rooms and bathrooms are reported to be dirty with some guests encountering dust, mold and even bugs. The bed linen and towels were often described as stained, old and unclean with some mentioning questionable stains and even the presence of blood on sheets. Common complaints included lack of regular cleaning, beds left unchanged and dirty floors.
Additionally, many basic amenities such as air conditioning, sufficient lighting and clean restrooms were lacking. Multiple reviews noted the absence of towels, soap and drinking water, as well as lukewarm water and clogged drains in bathrooms. The general hallways and common areas were also problematic with some guests noting trash and dirty linen left in public spaces.
Despite the hotel’s good location and relatively economical pricing, the consensus is that it requires significant improvements in both housekeeping and overall maintenance to meet basic hygiene and comfort standards. The facilities' aged condition and the insufficient response from the staff further detract from the guest experience.
Hotel Urdiñola Saltillo's staff has generated mixed reviews from guests with notable positive feedback highlighting friendliness and attentiveness. Many guests appreciated the welcoming and kind demeanor of the reception staff, often describing their interactions as friendly and helpful. Some remarked on the excellent customer service they received, noting the staff's willingness to accommodate early check-ins and their 24-hour availability for customer needs.
Despite these positive remarks, other reviews paint a contrasting picture. A significant number of guests experienced poor service characterized by rude and unprofessional behavior, especially at the reception. Instances of reservations not being honored, lack of honesty and a general unwillingness to assist were common complaints. Some guests mentioned specific incidents where staff members were reluctant, gave inaccurate information or behaved as if doing favors.
While the friendly and attentive nature of many staff members is frequently praised, it's clear that inconsistent service quality and negative experiences with certain team members detract from the overall guest experience at Hotel Urdiñola Saltillo.
Guests at Hotel Urdiñola Saltillo have generally had mixed experiences with the hotel's Wi-Fi. While some guests noted a very fast and stable Wi-Fi connection in the rooms, others encountered significant issues. Common complaints included intermittent internet service, frequent signal losses lasting up to 15 minutes and an overall slow internet experience. In several instances, the Wi-Fi didn't work at all or the modem's signal failed to reach certain rooms. Therefore, while some guests may find the Wi-Fi service satisfactory, others might encounter connectivity challenges during their stay.
Hotel Urdiñola Saltillo provides parking that guests generally find satisfactory and beneficial, particularly given its central location. The parking lot offers ample space and the hotel provides this amenity at no extra charge, which is especially appreciated. Some guests note that access to the parking lot requires assistance from hotel staff to open and close it. Additionally, while the convenience of having parking is frequently highlighted, there are mentions of cleanliness issues and a complex accessibility pathway that could detract from the overall experience. Despite these minor drawbacks, the availability of parking remains a positive feature for many visitors.
Hotel Urdiñola Saltillo offers a budget-friendly accommodation option in a good location, surrounded by several restaurants. The hotel is praised for its value, making it a solid choice for a simple and affordable stay. The staff is noted to be friendly and efficient, enhancing the overall experience for guests. While the hotel is described as old and in need of some updates, it is still considered a decent place to spend a night, being comfortable and clean.
However, guests have pointed out that the photos on Booking do not accurately represent the current state of the hotel. Additionally, the hotel lacks certain amenities such as a restaurant and pay TV, which might be expected at a higher standard hotel. There have also been some issues with check-out times being inconsistent with what is listed in the application and some billing discrepancies. Despite these drawbacks, for the price and location, Hotel Urdiñola Saltillo remains a viable option for budget-conscious travelers.
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Location
Reviewers appreciate not only the strategic location but also the charming colonial architecture of the building, adding a pleasant aesthetic to their stay. The availability of parking is another notable advantage that has been frequently mentioned, as it adds to the ease of access for guests traveling by car.
While the location is undeniably the standout feature, the friendly staff, cleanliness and good value for money also contribute positively to the overall experience at Hotel Urdiñola Saltillo. In summary, the hotel's superb location in the center of Saltillo makes it an ideal base for both leisure travelers and those wishing to immerse themselves in the local culture.
Rooms
Beds
Cleanliness
Additionally, many basic amenities such as air conditioning, sufficient lighting and clean restrooms were lacking. Multiple reviews noted the absence of towels, soap and drinking water, as well as lukewarm water and clogged drains in bathrooms. The general hallways and common areas were also problematic with some guests noting trash and dirty linen left in public spaces.
Despite the hotel’s good location and relatively economical pricing, the consensus is that it requires significant improvements in both housekeeping and overall maintenance to meet basic hygiene and comfort standards. The facilities' aged condition and the insufficient response from the staff further detract from the guest experience.
Staff
Despite these positive remarks, other reviews paint a contrasting picture. A significant number of guests experienced poor service characterized by rude and unprofessional behavior, especially at the reception. Instances of reservations not being honored, lack of honesty and a general unwillingness to assist were common complaints. Some guests mentioned specific incidents where staff members were reluctant, gave inaccurate information or behaved as if doing favors.
While the friendly and attentive nature of many staff members is frequently praised, it's clear that inconsistent service quality and negative experiences with certain team members detract from the overall guest experience at Hotel Urdiñola Saltillo.
Wi-Fi
Parking
3 Star
However, guests have pointed out that the photos on Booking do not accurately represent the current state of the hotel. Additionally, the hotel lacks certain amenities such as a restaurant and pay TV, which might be expected at a higher standard hotel. There have also been some issues with check-out times being inconsistent with what is listed in the application and some billing discrepancies. Despite these drawbacks, for the price and location, Hotel Urdiñola Saltillo remains a viable option for budget-conscious travelers.
No, Hotel Urdiñola Saltillo doesn't have any pool.
No, a spa isn't available at Hotel Urdiñola Saltillo.
No, Hotel Urdiñola Saltillo doesn't allow dogs.
Yes, parking facilities are available at Hotel Urdiñola Saltillo.
No, Hotel Urdiñola Saltillo doesn't have a gym.
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