Palacio de Santa Cruz
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Summary of reviewsCentral Lofts in Santa Cruz is celebrated for its prime location in the heart of the city, providing guests with easy access to a variety of restaurants, cafes, bars and key attractions like the central plaza and main shopping streets. The building’s historical charm, coupled with modern comforts, makes it a favorite among travelers seeking a balance of excitement and tranquility. Its proximity to transportation hubs, including a nearby tram stop, adds to its allure by making city exploration hassle-free.
The rooms at Central Lofts are often praised for their spaciousness, cleanliness and stylish decor, featuring a blend of colonial and minimalist touches. Many rooms include added amenities such as balconies, kitchenettes and access to a rooftop terrace, enhancing the overall guest experience. However, issues such as soundproofing and the lack of certain amenities were mentioned, but positive reviews dominate, highlighting the comfortable and aesthetically pleasing aspects of the accommodations.
Cleanliness is a strong suit for Central Lofts with guests frequently complimenting the spotless rooms, modern furnishings and well-maintained facilities. The high level of cleanliness extends to the bathrooms and overall environment. While there are occasional remarks about specific areas needing improvement, the majority of guests find the accommodation exceptionally clean and comfortable.
The staff at Central Lofts is highly regarded for their friendliness, helpfulness and attentiveness. Guests appreciate the excellent communication and support provided by the team, especially hosts like Roberto and Javier. The efficient self-check-in process and the supportive, problem-solving nature of the staff contribute greatly to the positive guest experiences.
Despite mixed reviews about the WiFi connectivity with several guests experiencing slow or unreliable service, the overall impression of Central Lofts remains favorable. The bedding is another highlight with many guests finding the beds comfortable and conducive to a good night's sleep, although there were varied opinions about mattress firmness and bedding accessories.
The property also offers a luxurious feel, thanks to its elegant decor and well-chosen furniture, rivaling that of a 5-star hotel. The dog-friendly policy at Central Lofts is an added benefit for pet owners, allowing pets to stay for a reasonable fee, although additional services for pets could be further improved.
Overall, Central Lofts provides a comfortable, aesthetically pleasing and centrally located option for travelers, offering a blend of historical charm and modern convenience, supported by a friendly and attentive staff.
The rooms at Central Lofts are often praised for their spaciousness, cleanliness and stylish decor, featuring a blend of colonial and minimalist touches. Many rooms include added amenities such as balconies, kitchenettes and access to a rooftop terrace, enhancing the overall guest experience. However, issues such as soundproofing and the lack of certain amenities were mentioned, but positive reviews dominate, highlighting the comfortable and aesthetically pleasing aspects of the accommodations.
Cleanliness is a strong suit for Central Lofts with guests frequently complimenting the spotless rooms, modern furnishings and well-maintained facilities. The high level of cleanliness extends to the bathrooms and overall environment. While there are occasional remarks about specific areas needing improvement, the majority of guests find the accommodation exceptionally clean and comfortable.
The staff at Central Lofts is highly regarded for their friendliness, helpfulness and attentiveness. Guests appreciate the excellent communication and support provided by the team, especially hosts like Roberto and Javier. The efficient self-check-in process and the supportive, problem-solving nature of the staff contribute greatly to the positive guest experiences.
Despite mixed reviews about the WiFi connectivity with several guests experiencing slow or unreliable service, the overall impression of Central Lofts remains favorable. The bedding is another highlight with many guests finding the beds comfortable and conducive to a good night's sleep, although there were varied opinions about mattress firmness and bedding accessories.
The property also offers a luxurious feel, thanks to its elegant decor and well-chosen furniture, rivaling that of a 5-star hotel. The dog-friendly policy at Central Lofts is an added benefit for pet owners, allowing pets to stay for a reasonable fee, although additional services for pets could be further improved.
Overall, Central Lofts provides a comfortable, aesthetically pleasing and centrally located option for travelers, offering a blend of historical charm and modern convenience, supported by a friendly and attentive staff.
Dog Friendly Apartment
Apartment with Free Wi-Fi
About Palacio de Santa Cruz
License: 6894022
Guest Reviews
Location
The historical charm of the building only adds to its appeal, making it a favorite among travelers who appreciate architectural beauty alongside modern comforts. The apartments come well-equipped and clean, often mentioned as comfortable and offering good value for money. Despite its bustling central position, some find the location relatively quiet, offering a balanced experience of excitement and tranquility.
Ease of access is another strong point with the hotel being close to transportation hubs, including a tram stop just 100 meters away, further enhancing its allure for those wanting to explore the city without hassle. The loft studios and spacious rooms often receive nods for their thoughtful renovations and charming decorations, making Central Lofts a top choice for visitors seeking a central, comfortable and aesthetically pleasing stay in Santa Cruz.
Rooms
Additionally, the central location of the building is a notable advantage, offering easy access to the city center and providing beautiful views of the old town. Some rooms come with the added bonuses of balconies, kitchenettes and access to a rooftop terrace, making the stay more convenient and enjoyable. The self-check-in process and helpful, attentive staff also received positive remarks.
However, there were some drawbacks mentioned. Soundproofing is lacking, making it possible to hear noise from adjacent rooms and the street. Several rooms were cited as small and lacking some amenities such as air conditioning, a TV or coffee and tea facilities. Additionally, the heat in some rooms and the need for better sound insulation were common issues. Despite minor grievances, the general consensus is that Central Lofts offers a comfortable and aesthetically pleasing stay at a central and scenic location. This makes it a viable option for travelers seeking a blend of historical charm and modern convenience.
Beds
However, there were mixed reviews regarding the mattress quality and bedding accessories. Some guests found the mattresses too hard or too soft, while others noted the absence of mattress protectors or thicker sheets, leading to discomfort. Despite this, the general consensus leans towards a pleasant experience with special mentions of the Balinese beds on the rooftop, which added a unique touch to the stay.
In summary, while there are areas for improvement, Central Lofts overall provides a satisfactory sleep experience with spacious, clean and comfortable beds that have left many guests well-rested and satisfied.
Cleanliness
However, there are occasional complaints about specific areas needing improvement, such as dusty floors, cold rooms and isolated incidents of leftover trash or food remains. While most guests find the accommodation exceptionally clean and comfortable, some note that there is room for improvement in certain aspects of the cleaning services, like ensuring all areas are swept and linens are updated more frequently.
Overall, Central Lofts stands out for its excellent cleanliness, comfortable accommodations and prime location, allowing guests to have a pleasant and restful stay.
Staff
Communication through various channels, including WhatsApp, is noted as effective and efficient, ensuring that guests feel supported throughout their stay. The check-in process is often described as convenient and smooth with detailed instructions making the experience straightforward.
Kindness and superb treatment from the staff appear to be consistent themes in the reviews. The cleaning staff, particularly Yusi, is mentioned for maintaining cleanliness and showing great courtesy. Instances of staff going above and beyond, such as carrying heavy luggage and addressing key issues promptly, contribute to the positive perception.
Amidst the praise, rare mentions of negative experiences do arise, such as conflicts with other individuals and occasional issues with reception services not being available in person. Nonetheless, these seem to be exceptions rather than the rule.
Overall, Central Lofts stands out for its excellent service with genuinely kind and attentive staff who ensure a pleasant and welcoming stay for their guests.
Wi-Fi
Luxury
Dog Friendly
No, Palacio de Santa Cruz doesn't have any pool.
No, a spa isn't available at Palacio de Santa Cruz.
Yes, Palacio de Santa Cruz welcomes dogs.
No, parking facilities aren't available at Palacio de Santa Cruz.
No, Palacio de Santa Cruz doesn't have a gym.
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