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Summary of reviewsApart Hotel Viva Providencia is highly regarded for its prime location in a tranquil yet accessible neighborhood, offering an ideal spot for travelers seeking convenience and peace. The hotel is conveniently situated near essential amenities like supermarkets, restaurants, and pharmacies, with easy access to public transportation and major tourist attractions. Despite being in a central area, guests appreciate the quiet environment, further enhanced by attentive staff and excellent value for money, making it a recommended choice for short stays.
The breakfast experience, although not traditional, is thoughtful and appreciated, with daily breakfast kits provided that include a variety of snacks and beverages. These kits are recognized for their convenience and are seen as an unexpected, yet satisfying perk. Guests value this gesture, noting the consistent service in providing these complimentary items.
Rooms at the hotel strike a balance between modernity and comfort, accommodating guests with a clean and well-kept environment. Many guests praise the comfort of the main living spaces, particularly the beds and sofas, ensuring relaxation after city exploration. While some find the second bedroom small, the overall layout is appreciated, offering sufficient space and practical amenities for simple meal preparation. The warm reception and efficient check-in process, combined with welcome packages, add to the hospitality experience.
Cleanliness receives mixed reviews; many commend the apartments for their tidiness, particularly valuing the daily cleaning service and overall organization. However, occasional lapses are noted, with some guests encountering dusty balconies and maintenance issues, though these do not significantly detract from the overall positive experience.
The staff is widely praised for their exceptional service, described as friendly, courteous, and attentive, contributing greatly to the guest experience. Reception staff, particularly individuals like Rebeca and Catherine, are noted for their welcoming demeanor and efficiency, with high praise for managing guest needs and providing a safe environment.
The availability of free and covered parking is a notable advantage, offering secure storage of rental vehicles on-site, enhancing convenience for guests with smaller cars. Although there are occasional issues related to the condition of the beds, the comfort offered generally receives positive feedback, highlighting the quality of mattresses and linens.
Overall, Apart Hotel Viva Providencia provides a commendable balance between comfort and cost-effectiveness, showcasing a welcoming atmosphere suitable for budget travelers. With minor improvements suggested, the hotel’s excellent price-quality ratio and attentive service make it a reliable option for those seeking comfortable lodging in the vibrant city of Santiago. Show more
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Aparthotel with Parking
This aparthotel includes parking, ensuring guests have a dedicated place to park their vehicles.
Aparthotel near Ski Resorts
4-Star Aparthotel
Room Types
Queen StudioIn the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
StudioIn the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
One-Bedroom ApartmentThis air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony, this apartment also offers a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 1 bed.
One-Bedroom ApartmentThis air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. Featuring a patio, this apartment also offers a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 2 beds.
Two-Bedroom ApartmentThis air-conditioned apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath or a shower. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. This apartment has a seating area, a dining area, a flat-screen TV with cable channels and a balcony. The unit has 2 beds.
Two-Bedroom ApartmentThis air-conditioned apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and a microwave. This apartment comes with a dining area, a flat-screen TV with cable channels a seating area and a balcony. The unit has 3 beds.
Guest Reviews
8.5
Very Good
Location
Apart Hotel Viva Providencia offers an outstanding location for travelers looking for both convenience and tranquility. Situated in a quiet and safe neighborhood, the hotel is praised for its proximity to a range of essential amenities, including supermarkets, restaurants, and pharmacies. The area is noted for its accessibility, being just a short walk from the subway and close to major tourist attractions, making it easy to explore the city on foot. Guests also appreciate the peaceful environment despite the hotel's central position near busy avenues. The combination of a spacious and clean setting with friendly and attentive staff complements the excellent location, enhancing the overall comfort and security of the accommodation. The hotel is highlighted for its excellent value for money, making it a recommended choice for short stays in the heart of Providencia.
Breakfast
The breakfast experience at Apart Hotel Viva Providencia offers guests a convenient and thoughtful start to their day. Although a traditional breakfast isn't included, the hotel compensates by providing daily breakfast kits filled with an array of snacks and beverages. Each guest receives a practical bag containing items such as juice boxes, cereal bars, instant coffee, tea, sugar, sweeteners, cookies, and sometimes even canned fruit, nuts, and crackers. These breakfast kits are seen as an unexpected gift by many, delivering excellent service and satisfaction with their convenience and consistency. Despite the simplicity of the offerings, guests appreciate the effort and service, making it a notable part of their stay.
Rooms
At Apart Hotel Viva Providencia, guests find themselves in accommodations that strike a delicate balance between modernity and comfort. Visitors often comment on the well-kept and clean nature of the apartments, highlighting their modern appearance and the comfortable layout that easily accommodates four people. The main living spaces, including beds and sofas, are noted for providing exceptional comfort, ensuring guests can relax after a day of exploration.
While the second bedroom is considered small by some, the overall design of the apartments is appreciated, providing sufficient space and facilities to meet the needs of guests. In terms of amenities, the basics for preparing simple meals are present, although a few guests mention a lack of sufficient kitchen utensils.
Guests are greeted warmly at check-in, with a process described as efficient and satisfactory. The addition of welcome packages adds a touch of thoughtful hospitality. The location offers a quiet and pleasant environment, allowing for a peaceful stay, complemented by practical features like room heating during colder periods. Coupled with satisfactory room service, these elements contribute to a superb guest experience. Overall, the apartments deliver what is promised in their descriptions, ensuring guests have a fulfilling visit.
Beds
Apart Hotel Viva Providencia seems to offer a generally positive experience when it comes to the comfort of its beds. Most guests have praised the beds for being very comfortable, often highlighting the excellent quality of the mattresses and the softness of the sheets. The linens are noted to be good, which adds to the pleasant sleeping experience. However, it is important to mention that a few guests pointed out issues with the condition of the mattresses and pillows, describing them as either old or not up to standard. Despite these occasional downsides, many reviews celebrate the overall comfort, suggesting that the hotel prioritizes a good night's rest for its visitors.
Cleanliness
Apart Hotel Viva Providencia receives mixed reviews when it comes to cleanliness. Many guests commend the apartments for being clean, tidy, and offering comfortable facilities that met or even exceeded their expectations. The consistent praise highlights the excellent cleanliness of both the apartments and the building itself. Guests appreciate the daily cleaning service and note the overall organization of the space, with some mentioning that the cleanliness was what they liked the most. However, there are also reports of areas for improvement. Some guests encountered inconsistencies such as dusty balconies, worn-out towels, and occasionally dirty walls. Additionally, issues with hot water and maintenance in certain apartments were noted, suggesting that while the experience can be very pleasant, there might be occasional lapses in upkeep. Despite these sporadic concerns, the attentive staff and good location contribute to an overall positive experience for most visitors.
Staff
At Apart Hotel Viva Providencia, guests frequently commend the hotel staff for their exceptional service. Predominantly described as friendly, courteous, and attentive, the staff consistently exhibits a welcoming demeanor, contributing to a positive overall guest experience. From check-in to departure, guests appreciate the kind and efficient service, particularly at the reception, where individuals like Rebeca and Catherine stand out for their excellent attitude and helpfulness.
Reception services receive high praise, with staff displaying a positive disposition and effectively communicating in various languages. The ability of the team to manage typical issues is recognized, with staff members willing to address specific needs, such as room heating and vehicle arrivals, attentively.
Although there are isolated instances of less favorable interactions, these do not overshadow the overwhelming recognition of the staff's kindness and empathy. The cleaning and reception teams are noted for their excellent treatment, contributing to the hotel's cleanliness, comfort, and safe environment, all of which complement its outstanding location.
Overall, the dedication and warmth exhibited by the staff greatly enhance the guest experience at Apart Hotel Viva Providencia, leaving visitors feeling pleased and well-attended.
Parking
Apart Hotel Viva Providencia offers convenient parking options for its guests, with the notable benefit of free and covered parking included in the stays. The availability of a parking garage is a significant advantage, allowing for secure storage of rental vehicles directly on the property. While the parking is a valuable amenity, it is important for guests with larger vehicles or vans to note that space may be limited, ideally suited for smaller cars or city cars. Overall, the ease and security of parking enhance the guest experience at the hotel.
3 Star
Located in the bustling city of Santiago, Apart Hotel Viva Providencia offers a commendable balance between comfort and cost-effectiveness, making it a great choice for travelers on a budget. The hotel features spacious accommodations, including two rooms, a living area, kitchen, and bathroom, providing guests with the convenience of a home-like environment. Its cozy rooms are enhanced by warm lighting, contributing to a welcoming atmosphere.
Guests particularly value the hotel’s prime location, which allows easy access to various attractions without the disturbance of noise pollution, ensuring a restful stay. The staff is consistently praised for their friendliness and attentiveness, further enhancing the overall guest experience. While some reviews suggest minor improvements in sound insulation and maintenance, the general consensus reflects satisfaction with the facilities and services. Given its excellent price-quality ratio, Apart Hotel Viva Providencia offers a reliable option for those seeking comfortable lodging in a vibrant urban setting.
No, Apart Hotel Viva Providencia doesn't have any pool.
No, a spa isn't available at Apart Hotel Viva Providencia.
No, Apart Hotel Viva Providencia doesn't allow dogs.
Yes, parking facilities are available at Apart Hotel Viva Providencia.
No, Apart Hotel Viva Providencia doesn't have a gym.