Departamentos Costa Nueva de Lyon
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsDepartamentos Costa Nueva de Lyon garners high praise for its prime location in Santiago's vibrant Providencia district. Nestled near a wealth of local amenities, including shops, restaurants, cafes, supermarkets and subway stations, the apartments provide easy access to the bustling Costanera Center and tourist attractions like San Cristóbal Hill. The safe and secure surrounding area, bolstered by 24/7 guards, enhances the comfort of the stay, whether utilizing the metro or bus services.
The reviews of the rooms reflect a clear divide. Guests appreciate the spaciousness and comfort, ideal for families or groups with positive remarks for the clean bathrooms, comfortable beds and scenic city views. However, there are significant concerns about maintenance and cleanliness, such as broken door handles, malfunctioning appliances and inadequate lighting. Additionally, discrepancies between expected and received accommodations and insufficient bedding further mar the experience.
Cleanliness reviews are mixed. While some guests praise the daily cleaning services and immaculate rooms, others report issues like dirty sheets, stained bedding and poor hygiene. Maintenance shortcomings, including mold, damp walls and dusty curtains, detract from the overall cleanliness, despite some guests noting excellent cleaning services.
Staff interactions also present varied feedback. Positively noted for being helpful, prompt and friendly with special recognition for individuals like Bernardita, staff members sometimes fell short in responsiveness and attentiveness. Issues with timely communication and occasional lapses in service, such as incomplete room maintenance, indicate areas for improvement.
The WiFi service presents another point of contention with many guests experiencing inconsistent and weak connectivity. Frequent complaints about slow internet, connection failures and unresolved technical issues underline a significant need for enhancement in this area.
The rooftop swimming pool emerges as a standout feature, offering a pleasant temperature and remarkable city views. Despite occasional maintenance closures and limited beach chairs, the pool is a well-received amenity that enhances the overall guest experience.
Parking at the property receives mixed reviews; while free parking is valued, issues like occupied spots, higher-than-quoted charges and the occasional need for alternative arrangements temper guest satisfaction.
Bed quality also sees mixed feedback with some guests finding the beds comfortable and clean, while others report old, stained sheets, missing blankets and structural issues like worn-out mattresses and noisy headboards.
In summary, Departamentos Costa Nueva de Lyon benefits from an excellent location and appealing amenities like the rooftop pool. While there are positive aspects in room spaciousness and some cleanliness commendations, significant improvements in maintenance, WiFi connectivity, bedding quality and the consistency of customer service are needed to meet guest expectations better.
Categories
The reviews of the rooms reflect a clear divide. Guests appreciate the spaciousness and comfort, ideal for families or groups with positive remarks for the clean bathrooms, comfortable beds and scenic city views. However, there are significant concerns about maintenance and cleanliness, such as broken door handles, malfunctioning appliances and inadequate lighting. Additionally, discrepancies between expected and received accommodations and insufficient bedding further mar the experience.
Cleanliness reviews are mixed. While some guests praise the daily cleaning services and immaculate rooms, others report issues like dirty sheets, stained bedding and poor hygiene. Maintenance shortcomings, including mold, damp walls and dusty curtains, detract from the overall cleanliness, despite some guests noting excellent cleaning services.
Staff interactions also present varied feedback. Positively noted for being helpful, prompt and friendly with special recognition for individuals like Bernardita, staff members sometimes fell short in responsiveness and attentiveness. Issues with timely communication and occasional lapses in service, such as incomplete room maintenance, indicate areas for improvement.
The WiFi service presents another point of contention with many guests experiencing inconsistent and weak connectivity. Frequent complaints about slow internet, connection failures and unresolved technical issues underline a significant need for enhancement in this area.
The rooftop swimming pool emerges as a standout feature, offering a pleasant temperature and remarkable city views. Despite occasional maintenance closures and limited beach chairs, the pool is a well-received amenity that enhances the overall guest experience.
Parking at the property receives mixed reviews; while free parking is valued, issues like occupied spots, higher-than-quoted charges and the occasional need for alternative arrangements temper guest satisfaction.
Bed quality also sees mixed feedback with some guests finding the beds comfortable and clean, while others report old, stained sheets, missing blankets and structural issues like worn-out mattresses and noisy headboards.
In summary, Departamentos Costa Nueva de Lyon benefits from an excellent location and appealing amenities like the rooftop pool. While there are positive aspects in room spaciousness and some cleanliness commendations, significant improvements in maintenance, WiFi connectivity, bedding quality and the consistency of customer service are needed to meet guest expectations better.
Boutique-style Apartment
Apartment near Ski Resorts
Apartment near Nightlife Spots
Apartment with Swimming Pool
Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
3-Star Apartment
Apartment with Outdoor Pool
Guest Reviews
The apartments at Departamentos Costa Nueva de Lyon are widely praised for their exceptional location, making them an ideal choice for visitors to Santiago. Nestled in the heart of Providencia, the apartments offer convenient proximity to a plethora of local amenities including shops, restaurants, cafes, supermarkets and subway stations. Many guests highlight the ease of access to the Costanera Center, a prime spot for shopping and entertainment, just a few blocks away.
This central location ensures that everything is within reach, from vibrant commercial areas and tourist spots to the peaceful gastronomic zones of Providencia. The surrounding area is described as safe and secure with 24/7 guards enhancing the sense of safety for guests. Public transportation options, including metro and bus services, are close by and make navigating the city straightforward. The property's connectivity and accessibility are appreciated by both local and international travelers, ensuring a comfortable stay for everyone.
The views from the apartments, especially from the terrace, are notable, providing guests with scenic cityscapes and glimpses of notable landmarks such as San Cristóbal Hill. The clean, well-maintained facilities and attentive staff further add to the positive guest experience. Whether it's the tranquility and comfort of the location or the convenience of nearby essential services, Departamentos Costa Nueva de Lyon stands out as a strategically positioned and highly regarded accommodation choice in Santiago.
Guest reviews for 'Departamentos Costa Nueva de Lyon' reveal a mix of experiences with several positive highlights but also some significant drawbacks. Many visitors appreciated the spaciousness and comfort of the apartments, often noting that they were ideal for families or groups. Guests frequently mentioned clean bathrooms, comfortable beds and good security as strengths with some reviews emphasizing the pleasant views and convenient location that made them feel safe and at ease.
However, there were numerous recurring issues related to maintenance and cleanliness. Reviewers pointed out that many of the apartments seemed old and in dire need of repairs, mentioning issues such as broken door handles, windows that didn’t close properly, missing kitchen items and inadequate lighting. Instances of non-functioning appliances, poor state of furniture and general deterioration were also commonly reported with specific complaints about things like a lack of utensils, broken fixtures and insufficient housekeeping.
Some guests were disappointed by the disparity between what they booked and the actual accommodations they received with complaints of being assigned smaller studios instead of the larger apartments they had expected. Others noted missing or insufficient bedding, like blankets and pillows, which impacted their comfort.
Overall, while the 'Departamentos Costa Nueva de Lyon' offers spacious and conveniently located apartments with a family-friendly atmosphere, it faces significant challenges in terms of maintenance and consistent service standards.
The guest reviews of Departamentos Costa Nueva de Lyon provide a mixed picture of the bedding experience. Despite some positive remarks highlighting that certain beds were comfortable and the bedding was exceptionally clean, several recurring issues were noted. Cleanliness varied with reports of old, stained sheets and missing blankets affecting guest satisfaction. There were mentions of worn-out mattresses and uncomfortable or insufficient pillows. Structural issues were also highlighted, such as beds with iron rods at the foot that were potentially dangerous, deteriorated bed supports and noisy headboards. Additionally, some beds were described as simply being mattresses on the floor, which did not sit well with guests seeking a more standard sleeping arrangement. Overall, while some appreciated the comfort and cleanliness of the beds, many felt improvements in mattress quality, pillow provision and general upkeep were needed.
Guest reviews for Departamentos Costa Nueva de Lyon highlight a mixed bag regarding cleanliness. While some guests praised the daily cleaning service, the spotless beds and the clean and tidy rooms, others pointed out significant issues. Reports of dirty sheets and towels, stained bedding and poor hygiene in general were common. Some guests found the apartments in a deteriorated condition with mold on the bathroom ceiling, damp walls and dusty curtains, contributing to a generally unclean feeling. Several reviews mentioned poor maintenance, such as broken fixtures, missing light bulbs and non-functional appliances, which also detracted from the overall cleanliness.
Despite these concerns, there were mentions of excellent cleaning services and very clean environments, indicating some variability in guest experiences. However, the consensus suggests that cleanliness and maintenance need to be significantly improved. The positive aspects of the hotel, including its central location and the friendliness of the staff, were repeatedly noted, but these were often overshadowed by the cleanliness issues.
In summary, while some guests experienced a clean and pleasant stay, there is a notable need for consistent and thorough cleaning to meet general expectations.
At Departamentos Costa Nueva de Lyon, the staff receives a mixed range of feedback from guests. On the positive end, the host is frequently praised for being extremely helpful, prompt in responding to queries and generally very kind. The front desk staff is noted for being well-mannered and friendly with particular appreciation for the kindness and efficiency shown by the receptionists and concierge. Bernardita, a staff member, receives outstanding praise for her attentiveness and friendly demeanor. Additionally, the cleaning staff are commended positively, though there were instances of minor oversights like forgetting to collect trash or replenish toilet paper.
However, the reviews also highlight some areas for improvement. Several guests pointed out issues with the host's responsiveness, noting difficulty in getting timely replies through booking platforms or messages. There were also comments about the staff's varying levels of attentiveness and friendliness with some being described as uncooperative or distant. Instances of poor communication led to some guests being charged twice for their accommodation, causing confusion and frustration.
Overall, while many guests experience positive and friendly interactions with the staff, consistent communication and responsiveness remain areas needing attention.
Departamentos Costa Nueva de Lyon offers an overall decent stay with certain limitations in its internet connectivity. Guests frequently commented on the inconsistent and weak WiFi connection. While some experienced good internet speed at times, many pointed out that it often failed, worked sporadically or was completely absent during their stay. The usage of internet by many people simultaneously contributed to the slow connection. Several guests reported issues such as not receiving the WiFi password or encountering connection problems that were not promptly resolved. Moreover, the WiFi and television services sometimes required complaints for activation. These aspects indicate that the accommodation has significant room for improvement in terms of its WiFi service to meet guests' expectations better.
At Departamentos Costa Nueva de Lyon, the swimming pool is a notable feature that tends to stand out in guest reviews. Located on the rooftop, it offers a very cool atmosphere combined with impressive views over the city, making the pool and terrace area an exceptional experience for many guests. The pool's temperature is considered pleasant and it is generally well-maintained and clean, providing a great spot for a refreshing swim.
Despite its appeal, there are occasional mentions of the pool being under maintenance along with the gym, which may affect its availability. Additionally, some reviews indicate that the pool area has a limited number of beach chairs, which might be an inconvenience during peak times. Nevertheless, the swimming pool's addition to the excellent location of the hotel makes it a valued amenity for guests looking to unwind and enjoy a swim amidst the city landscape.
The parking situation at 'Departamentos Costa Nueva de Lyon' generally receives mixed feedback from guests. Many appreciate that there is free parking available, which is highly valued. However, some guests have encountered issues such as assigned parking spots being occupied or not existing, leading to the necessity of arranging alternative parking with reception. There are also instances of additional parking charges that sometimes surpass the initially quoted rate. Despite these inconveniences, the availability of parking is still seen as a positive aspect of the stay by many guests.
The outdoor pool at Departamentos Costa Nueva de Lyon is often highlighted in guest reviews as a positive feature of the hotel. Guests consistently appreciate its pleasant temperature and find it to be a nice amenity. Many reviews also commend the hotel for having an excellent location in addition to the swimming pool. Despite some mentions of the pool being under maintenance at times, the availability and enjoyment of the pool are generally well-received. However, there are occasional remarks about neglect in the maintenance of both the pool and gym facilities. Overall, the swimming pool stands out as a significant and enjoyable asset of the hotel, complementing its prime location.
Location Show Map
Location
This central location ensures that everything is within reach, from vibrant commercial areas and tourist spots to the peaceful gastronomic zones of Providencia. The surrounding area is described as safe and secure with 24/7 guards enhancing the sense of safety for guests. Public transportation options, including metro and bus services, are close by and make navigating the city straightforward. The property's connectivity and accessibility are appreciated by both local and international travelers, ensuring a comfortable stay for everyone.
The views from the apartments, especially from the terrace, are notable, providing guests with scenic cityscapes and glimpses of notable landmarks such as San Cristóbal Hill. The clean, well-maintained facilities and attentive staff further add to the positive guest experience. Whether it's the tranquility and comfort of the location or the convenience of nearby essential services, Departamentos Costa Nueva de Lyon stands out as a strategically positioned and highly regarded accommodation choice in Santiago.
Rooms
However, there were numerous recurring issues related to maintenance and cleanliness. Reviewers pointed out that many of the apartments seemed old and in dire need of repairs, mentioning issues such as broken door handles, windows that didn’t close properly, missing kitchen items and inadequate lighting. Instances of non-functioning appliances, poor state of furniture and general deterioration were also commonly reported with specific complaints about things like a lack of utensils, broken fixtures and insufficient housekeeping.
Some guests were disappointed by the disparity between what they booked and the actual accommodations they received with complaints of being assigned smaller studios instead of the larger apartments they had expected. Others noted missing or insufficient bedding, like blankets and pillows, which impacted their comfort.
Overall, while the 'Departamentos Costa Nueva de Lyon' offers spacious and conveniently located apartments with a family-friendly atmosphere, it faces significant challenges in terms of maintenance and consistent service standards.
Beds
Cleanliness
Despite these concerns, there were mentions of excellent cleaning services and very clean environments, indicating some variability in guest experiences. However, the consensus suggests that cleanliness and maintenance need to be significantly improved. The positive aspects of the hotel, including its central location and the friendliness of the staff, were repeatedly noted, but these were often overshadowed by the cleanliness issues.
In summary, while some guests experienced a clean and pleasant stay, there is a notable need for consistent and thorough cleaning to meet general expectations.
Staff
However, the reviews also highlight some areas for improvement. Several guests pointed out issues with the host's responsiveness, noting difficulty in getting timely replies through booking platforms or messages. There were also comments about the staff's varying levels of attentiveness and friendliness with some being described as uncooperative or distant. Instances of poor communication led to some guests being charged twice for their accommodation, causing confusion and frustration.
Overall, while many guests experience positive and friendly interactions with the staff, consistent communication and responsiveness remain areas needing attention.
Wi-Fi
Pool
Despite its appeal, there are occasional mentions of the pool being under maintenance along with the gym, which may affect its availability. Additionally, some reviews indicate that the pool area has a limited number of beach chairs, which might be an inconvenience during peak times. Nevertheless, the swimming pool's addition to the excellent location of the hotel makes it a valued amenity for guests looking to unwind and enjoy a swim amidst the city landscape.
Parking
Outdoor Pool
Yes, Departamentos Costa Nueva de Lyon has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Departamentos Costa Nueva de Lyon.
No, Departamentos Costa Nueva de Lyon doesn't allow dogs.
Yes, parking facilities are available at Departamentos Costa Nueva de Lyon.
No, Departamentos Costa Nueva de Lyon doesn't have a gym.
Location Show Map
More Options
