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Summary of reviewsHotel 198 in Santiago receives high praise for its exceptional and central location. Guests benefit from easy access to key city areas, tourist spots, medical centers and parks like Bustamante Park. Its proximity to public transportation, including the subway, makes it ideal for both business and leisure travelers. Additional perks such as free parking and overall cleanliness add to the hotel's appeal. Despite some concerns about nighttime safety in the surrounding area and minor maintenance issues, the hotel is widely recommended for its convenience and value.
The breakfast offerings at Hotel 198 are generally well-received when available, praised for their variety and quality. However, guests should verify current policies as service has been inconsistent, particularly affected by the COVID-19 pandemic. The hotel’s restaurant receives favorable reviews for its extensive and affordable buffet, making it a convenient choice for dining without leaving the premises.
Rooms at Hotel 198 achieve mixed reviews. Positively, guests note spaciousness, cleanliness, comfort and amenities like air conditioning and large bathrooms. However, some complaints include maintenance issues, inconsistent cleanliness, lack of natural lighting and occasional insufficient room cleaning. Overall, the friendly reception staff enhance the stay, although utility problems and occasional lack of breakfast lead to some disappointment.
Cleanliness at Hotel 198 is generally praised with many noting the clean rooms, bathrooms and towels, contributing to a pleasant atmosphere. However, there are areas for improvement, such as cleanliness in common areas, thorough room cleaning and ventilation.
The staff at Hotel 198 are repeatedly highlighted for their friendliness and helpfulness, particularly the receptionists who are commended for their attentiveness. Notable individuals, like Santiago and Noel, receive specific mentions for their exceptional service, creating a welcoming atmosphere that significantly enhances the guest experience.
The hotel's Wi-Fi service has received mixed feedback. While some guests find the internet connection satisfactory, others report slow speeds, poor signal strength and connectivity issues, indicating an area needing improvement.
Parking facilities are appreciated for being safe and secure with free parking available and guided assistance by staff enhancing the experience. However, the parking area, shared with a restaurant, sometimes experiences chaos and insufficient space, suggesting a need for better management and organization.
Finally, the beds at Hotel 198 receive high praise for their size and comfort, contributing to a restful stay. While there are isolated comments about minor issues such as creaking bed frames and the need for additional blankets, the majority of reviews highlight the comfort and cleanliness of the beds, making the hotel a reliable choice for a good night's sleep. Show more
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Categories
Hotel near Ski Resorts
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Room Types
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room features air conditioning, a wardrobe and a flat-screen TV. The unit offers 2 beds.
Standard Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room has air conditioning, a wardrobe and a flat-screen TV. The unit has 3 beds.
Standard Double RoomThis double room features air conditioning, a TV and a private bathroom with free toiletries.
Superior Deluxe Double Room The spacious double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
King Suite with WhirlpoolThis suite's special features are the hot tub and the spa bath. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a wardrobe, a sofa and a flat-screen TV. The unit offers 1 bed.
Budget Double RoomThis Budget Twin Room has no window.
Classic Triple RoomRooms on the upper floors are reachable by lift. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Hotel 198 in Santiago receives high praise for its exceptional location, which stands out as its most notable feature. Guests repeatedly highlight the hotel's central positioning, making it an ideal spot for accessing key areas of the city. Its proximity to the city center, shops, restaurants and various public transportation options, including the subway, adds to its appeal. Many find it particularly convenient for both business and leisure purposes, being close to tourist spots, medical centers and parks like Bustamante Park.
In addition to the great location, guests appreciate the overall cleanliness, the provision of breakfast and the friendly and attentive staff. The hotel also offers benefits such as free parking, which is a significant perk for those driving to the area. Despite some concerns about the safety of the surrounding sector at night and a few mentions of the hotel’s age and maintenance issues, the general consensus is that the central location and accessibility make it a practical choice for visitors. The balance of price, quality and convenience makes Hotel 198 a frequently recommended option for those needing to stay in Santiago's bustling heart.
Breakfast
'Hotel 198' garners mixed reviews regarding its breakfast offerings. Guests repeatedly highlight the high quality and variety with descriptions like "very good," "delicious," and "varied" emerging frequently. There are mentions of a breakfast that is "quite complete" and satisfying with fresh and delicious options. Several reviewers also remark on excellent service, contributing to a positive dining experience.
There are, however, a number of complaints about a lack of breakfast service, particularly due to changes implemented during the COVID-19 pandemic. Some guests were disappointed by the lack of availability despite it being advertised as included in their reservation. The inconsistency led to frustrations, particularly when breakfast was an expected part of the stay.
Overall, when available, the breakfast at 'Hotel 198' is generally well-received, praised for its quality and variety. However, prospective guests should verify current breakfast policies as service can be inconsistent.
Dinner
The restaurant at 'Hotel 198' is situated on both the first and second floors, offering an extensive and varied buffet that has received favorable feedback from guests. Described as excellent, complete and delicious, the buffet includes a wide variety of hot dishes and salads, making it a convenient and affordable dining option at $12,900 per person, excluding drinks. Many guests appreciated the proximity of the restaurant, allowing for an easy dining experience without having to leave the hotel. Despite isolated comments about less satisfactory experiences and mixed reviews on the food quality on the second floor, the restaurant generally appears to be a popular choice among visitors, even drawing in people from outside the hotel for lunch and dinner.
Rooms
Hotel 198 presents a mixed bag of experiences for its guests, particularly in the rooms. On the positive side, many guests found the rooms to be spacious, clean and comfortable. The beds received praise for being comfortable and many appreciated the effective air conditioning and large, well-maintained bathrooms. The presence of amenities like a whirlpool tub, safe and big screen TV added to the satisfaction for some visitors. The decor was often noted as beautiful and the room temperature control satisfactory.
However, several issues detracted from the overall experience. Some guests encountered maintenance problems such as poor water pressure, malfunctioning air conditioning and showers that overflowed. Cleanliness was another concern with reports of hair and fungus in bathrooms and issues with dirty linens. Additional complaints included rooms without natural lighting or windows, lack of mini-fridges and insufficient room cleaning.
Despite the friendly and courteous reception staff, the absence of advertised breakfast and some utility problems led to disappointment. Overall, while Hotel 198 offers comfortable and spacious accommodations, it struggles with consistency in maintenance and cleanliness.
Beds
Hotel 198 receives high praise for its beds with frequent mentions of their size and comfort. Many guests highlight the beds as very spacious and comfortable, contributing significantly to a restful stay. While the bedding and sheets receive positive feedback, there are occasional mentions of bed frames creaking and some beds being too hard or having low pillows. The overall cleanliness of the rooms, including the beds, is noted positively, ensuring a pleasant experience for guests. Despite a few minor issues like missing blankets and short sheets, the majority of reviews focus on the comfort and quality of the beds, making Hotel 198 a solid choice for a good night's sleep.
Cleanliness
Hotel 198 generally garners positive remarks for its cleanliness and atmosphere. Many guests have highlighted the hotel's beauty and praised the clean rooms, bathrooms and towels. The facility is frequently described as very clean with some noting that the bed linens and air conditioning also meet high standards of cleanliness. Many reviews also mention the cleanliness and pleasant atmosphere of the hotel, which is described as organized, spacious and hygienic. The staff is often recognized as being cordial and attentive, which adds to the overall positive experience.
However, there are some areas that need improvement. Issues such as poor cleanliness in common areas, inadequate room cleaning and problems with ventilation have been noted. Specific complaints include fungus in shower curtains, grime in the bathroom and slow water drainage. Additionally, some guests mentioned encountering dirty floors, poorly washed bed linen and trash under the bed.
While there are mixed reviews about the thoroughness of the cleaning, overall, the general sentiment leans towards a clean and organized stay at Hotel 198, making it a recommendable option for travelers looking for a pleasant atmosphere.
Staff
Hotel 198 stands out for its exceptional and amiable staff, drawing considerable praise from guests. The 24-hour reception desk is staffed by friendly and helpful personnel, particularly noted for their attentiveness and willingness to assist. Reviewers frequently commend the excellent service provided by the receptionists, highlighting their impeccable attention and overall pleasant demeanor.
The staff as a whole is described as very friendly, kind and courteous, consistently ready to answer questions and provide useful tips. Notable individuals, like Santiago and Noel, are often mentioned for ensuring a high level of service and hospitality. While there are occasional remarks about the cleaning staff not being as friendly, the overall impression of the team remains positive.
Owners and management also receive nods for their presence and commitment to good service. The standout feature across numerous reviews is the consistent friendliness and helpfulness of the staff, creating a welcoming atmosphere that significantly enhances the guest experience at Hotel 198.
Wi-Fi
Hotel 198 has garnered mixed feedback regarding its Wi-Fi service. While some guests noted that the internet connection was good and praised the quality of television internet, many others experienced issues. Common concerns included slow internet speeds, poor signal strength and instances where the Wi-Fi did not work at all. Overall, while the hotel offers internet connectivity, it appears to be an area needing improvement based on guest reviews.
Parking
Hotel 198 offers a mix of experiences when it comes to parking facilities with several guests highlighting positive aspects. Visitors appreciate the safe and secure parking options available, both inside the premises and in a closed garage with 24-hour reception. The convenience of having direct connection to the hotel and the free parking spot is a notable advantage for many, giving an added sense of comfort and safety when arriving by vehicle. In addition, the presence of exclusive parking at no extra charge and the availability of guided assistance by parking staff enhances the overall experience.
However, there are some areas for improvement. Complaints include a poorly managed, chaotic parking area that did not meet expectations with some guests reporting incidents such as vehicle break-ins and damage. Additionally, the parking lot is shared with a restaurant, making it sometimes full and difficult to find a spot. The parking space was also described as very narrow and in poor condition and there were specific mentions of the need for better organization and clearer markings, especially when the entrance is closed.
Overall, while Hotel 198 provides secure and free parking that many guests found convenient and beneficial, the management and condition of the parking facilities could be improved to enhance guest satisfaction further.
No, Hotel 198 doesn't have any pool.
No, a spa isn't available at Hotel 198.
No, Hotel 198 doesn't allow dogs.
Yes, parking facilities are available at Hotel 198.