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Summary of reviewsHotel Diego de Velazquez is highly regarded for its prime location in Santiago's Providencia neighborhood. Guests appreciate its proximity to key attractions, ease of access to the Los Leones subway station and the walkability to places like the Costanera Center. The area is described as safe and pleasant with a variety of dining options, bars, supermarkets and shopping centers nearby. Visitors value the hotel's cleanliness, friendly and attentive staff and the satisfying breakfast offerings, despite some room for improvement in variety.
The hotel's restaurant is lauded for superior breakfast and dinner experiences, though diners sometimes find the operating hours inconsistent. The rooms generally receive positive feedback for their spaciousness and comfort, though there is a mix of opinions regarding the size and modernity of some accommodations. While some rooms are noted for being quiet and conducive to relaxation, others fall short in terms of maintenance and amenities.
Cleanliness is a standout feature with both rooms and common areas consistently described as very clean and well-maintained. The housekeeping staff’s efficiency and the pleasant aromas throughout the hotel contribute to a positive guest experience.
The staff at Hotel Diego de Velazquez earn high praise for their exceptional service, attentiveness and friendliness. Guests frequently note their polite and helpful nature, making their stay more enjoyable.
However, the Wi-Fi service at the hotel is a major area needing improvement with many guests experiencing weak signals and slow speeds, particularly in the rooms and on higher floors. The gym facilities are also seen as inadequate with outdated or malfunctioning equipment.
The pool receives mixed reviews due to temperature issues and maintenance problems, although the privacy offered by its reservation system is appreciated. The parking system is generally valued for being free and secure, despite challenges with narrow spaces.
Families traveling with children find the hotel particularly accommodating with family-friendly amenities and a welcoming atmosphere. The heated pool, family rooms and courteous staff enhance the comfort of their stay. The hotel's connection to the subway also makes it convenient for exploring the city.
In summary, Hotel Diego de Velazquez is a solid choice for travelers seeking a centrally located, clean and well-serviced hotel with friendly staff. However, potential guests should be mindful of the variable room sizes, Wi-Fi issues and limited gym facilities. Show more
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Hotel with Indoor Pool
Relevant to a search for hotels with indoor pools in the Santiago area, this hotel property is included. Specific indoor pool information, quality ranking, and confirmation of being located precisely in Puente Alto are not available from the provided data.
Hotel with Heated Pool
This hotel features a heated swimming pool, described as both a seasonal indoor pool and a rooftop pool. Located in the Providencia district, it also includes a gym, providing a good option for guests seeking a heated pool.
Boutique-style Hotel
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Room Types
Standard Single RoomThis room features parquet floors, is styled in warm tones and equipped with air conditioning and cable TV. It features a private bathroom, a minibar, a safety deposit box and magnetic key-card entry.
Queen RoomThis room features parquet floors, is styled in warm tones and equipped with air conditioning and cable TV. It features a private bathroom, a minibar, a safety deposit box and magnetic key-card entry.
Standard Twin RoomThis room features parquet floors, is styled in warm tones and equipped with air conditioning and cable TV. It features a private bathroom, a minibar, a safety deposit box and magnetic key-card entry.
Standard Triple RoomA room with parquet floors styled in warm tones and equipped with air conditioning and cable TV.
Superior Matrimonial RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Hotel Diego de Velazquez enjoys an enviable location in Santiago's Providencia neighborhood, consistently praised by guests for its proximity to key attractions and amenities. The hotel is ideally situated close to the Los Leones subway station, making it convenient for navigating the city. Visitors highlighted its walkability to popular sites like the Costanera Center and Sky Costanera, as well as its nearness to an array of dining options ranging from local restaurants to fast food outlets.
The neighborhood is described as safe and pleasant with numerous currency exchange agencies, bars, supermarkets and shopping centers nearby. Guests appreciated the ease of access to public transportation, noting that many tourist spots and local conveniences—such as parks, cafes and galleries—are within comfortable walking distance.
In addition to its prime location, the hotel's friendly and attentive staff, cleanliness and satisfying breakfast were frequently mentioned as highlights of their stay. The combination of excellent service and a strategic position in the heart of Providencia makes Hotel Diego de Velazquez a standout choice for travelers looking to explore Santiago with ease.
Breakfast
The breakfast experience at Hotel Diego de Velazquez receives generally positive feedback from guests, highlighting the variety, quality and freshness of the offerings. Many guests appreciate the delicious array of fruits, freshly made waffles and an assortment of hot dishes available. Despite this, some reviews mention that the breakfast could be more varied and suggest that the menu remains quite repetitive over the days.
The early breakfast option starting at 5:30 am is well-received by guests with early tour schedules, although the express breakfast provided is noted to be quite minimal with just coffee, bread and jam. The buffet-style breakfast is praised for its completeness and issues are minimal with services and cleanliness. The breakfast timing is adequate, although some find it less convenient during weekends and holidays when an early start is crucial.
Overall, while the variety could be improved, the breakfast at Hotel Diego de Velazquez stands out for its fresh ingredients, abundance and the attention to providing a satisfying start to the day for its guests.
Dinner
Hotel Diego de Velazquez boasts a highly praised hotel restaurant that many guests find superior to other local dining options like Galindo. Patrons frequently commend the delicious food and drinks, both for breakfast and dinner with many describing the dining experience as spectacular. The restaurant menu offers good options for lunch and dinner and there are also enticing snacks and beverages available at the hotel's bar.
However, some guests have pointed out areas for improvement. The restaurant's limited and sometimes inaccurate operating hours can cause inconvenience, as it tends to close early and may not be open on weekends or specific evenings, including Saturday nights. Additionally, there is feedback suggesting a need for more variety at breakfast and an enhancement in the quality of food and beverage service.
Despite these drawbacks, the hotel's location offers the advantage of being near several dining options, including various restaurants, bars and a nearby cafeteria, providing guests with plenty of alternatives should the hotel's restaurant be unavailable. For in-room dining, guests noted that options are somewhat limited to simpler dishes like sandwiches or pizza.
Rooms
'Hotel Diego de Velazquez' offers a mixed bag when it comes to room accommodations with significant variation in guest experiences. Positively, many reviews highlight the rooms as being spacious, clean and very comfortable with large rooms and bathrooms often noted. The spaciousness, cleanliness and comfort seem to be consistent positives, suggesting that guests who prioritize these aspects may have a satisfactory stay. Some reviews underscore the quality of room service and the tranquility of certain rooms, which are described as quiet and conducive to relaxation.
However, several reviews reveal issues that potential guests should be aware of. Room sizes appear to be a frequent point of contention with many guests describing their accommodations as very small and cramped, sometimes deviating from the expectations set by photos. Furniture and decor are often mentioned as outdated and some rooms have been called out for maintenance issues like chipped paint, humidity and poor lighting. Noise leakage and poor sound insulation are other reported inconveniences, alongside occasional complaints about a lack of modern amenities like sufficient electrical outlets or functional air conditioning.
Despite these inconsistencies, the hotel maintains a good level of basic comfort and cleanliness. Guests appreciate the functionality and central location, making it an acceptable choice for those planning to spend much of their time exploring the area rather than staying indoors. For travelers looking for a practical, if somewhat dated, accommodation experience with a central location and adequate room comfort, 'Hotel Diego de Velazquez' could be worth considering. However, prospective visitors should manage their expectations regarding room size and modernity and possibly confirm specific amenities directly with the hotel before booking.
Beds
Guests have mixed opinions about the beds at Hotel Diego de Velazquez. On the positive side, many reviewers mentioned that the beds are comfortable with several highlighting the large, soft and king-size options available. Phrases like "comfortable beds," "super comfortable," and "very comfortable bed" were frequently noted, indicating that a substantial number of visitors found the beds to their liking. There are also mentions of good bed size and soft, comfortable linen.
However, not all feedback is favorable. Some guests experienced discomfort, describing beds as old, hard or uneven with mentions of bad springs and sinking mattresses. Specific issues like beds splitting in the middle, small bed sizes and short sheets were brought up. Moreover, there were complaints about the pillows being uncomfortable, worn out or too small, contributing to poor sleep quality for some guests. Despite these criticisms, the staff’s responsiveness in addressing a sinking mattress issue by changing the room was appreciated.
In summary, while the comfort of the beds at Hotel Diego de Velazquez received praise from many, there are notable exceptions where old mattresses, inadequate bedding and uncomfortable pillows detracted from the overall experience.
Cleanliness
Hotel Diego de Velazquez consistently earns high marks for its exceptional cleanliness. The rooms and common areas are regularly described as very clean, well-organized and comfortable. Guests frequently highlight the impeccable cleanliness and maintenance of the hotel's facilities, appreciating the daily room cleaning and fresh linens. Many reviewers note that the rooms are not only spotless but also spacious and comfortable, contributing to a pleasant stay.
The housekeeping staff receives praise for their attentiveness and efficiency, ensuring that rooms are kept tidy and replenished with necessary items. Guests often mention the delightfully clean aromas throughout the hotel, which adds to the overall positive experience.
However, some comments point to areas needing improvement, such as occasional musty smells, stained floors and outdated furnishings. Instances of poor insulation and deteriorated bedding have also been noted, suggesting the need for some refurbishments. Despite these few negatives, the majority of feedback underscores the hotel's dedication to cleanliness, making it a reliable choice for travelers prioritizing hygiene.
Staff
Hotel Diego de Velazquez is highly praised for its exceptional staff, offering many positive interactions and notable attentiveness. Guests frequently highlight the friendliness and helpful nature of the team, emphasizing their polite and respectful conduct. The staff, from receptionists to housekeepers, is consistently recognized for their courteous service and warm hospitality.
Attentiveness is a recurring theme with many guests noting that the employees go above and beyond to ensure a pleasant stay. Their willingness to assist with luggage, provide information and address concerns promptly contributes to an overall positive experience. Specific team members, such as the manager and reception staff, are often mentioned for their exceptional customer service and dedication.
The education and professionalism of the employees also stand out, demonstrating a commitment to high service standards. The staff's ability to offer detailed explanations and solutions quickly underscores their efficiency and competence.
The overall experience is enhanced by the attentiveness and kindness displayed by the staff, making guests feel welcomed and cared for during their stay. This consistent level of service excellence is a significant factor that makes Hotel Diego de Velazquez a recommended choice for travelers seeking a hospitable and accommodating environment.
Wi-Fi
At Hotel Diego de Velazquez, guests have shared varied experiences regarding the Wi-Fi service. Although there are a few positive mentions about stable and good Wi-Fi signals, particularly strong enough for video calls, the predominant sentiment is that the internet service significantly needs improvement. Many guests have pointed out issues such as weak signals, particularly in the rooms and slow internet speeds. Instances of the Wi-Fi dropping out frequently and being unstable are recurrent themes. Some reviewers noted that the Wi-Fi was almost non-existent on higher floors and failed to reach certain rooms.
Despite some guests managing to use the internet without major issues, others consistently faced difficulties. The connection was described as unreliable with several guests highlighting that it didn't work inside the rooms or was inadequate for streaming services such as Netflix. Overall, while there are occasional instances of functional Wi-Fi, the majority of guests reported an unsatisfactory experience with the hotel's internet service, marking it as an area in dire need of enhancement.
Gym
The gym facilities at Hotel Diego de Velázquez are generally described as inadequate. Several guests noted that the gym has very few machines, mostly outdated or malfunctioning equipment, making it unmotivating to use. The range of available equipment includes just a treadmill, a bicycle and a few other basic machines. Many have remarked that the gym is small and poorly equipped with some visitors even finding it practically unusable. Maintenance is often highlighted as an area requiring significant improvement with broken treadmills and overall poor upkeep frequently mentioned. While a few described the gym as usable or fine, the consensus leans towards it needing better maintenance and more comprehensive equipment to meet guests’ needs effectively.
Pool
Hotel Diego de Velazquez presents a mixed experience for its guests when it comes to the pool facilities. Although the pool is advertised as heated, multiple reviews indicate that the water can be quite chilly, which detracts from the overall experience. The small size of the pool is a common theme, often described as an extended bath rather than a proper swimming pool. The indoor pool's privacy through a reservation system is appreciated by some, though the limited and sometimes inconsistent hours can be frustrating.
Guests mention maintenance issues and the necessity for advance notice to heat the pool properly, adding to the inconvenience. Despite these drawbacks, some guests found the pool area comfortable and pleasant when operational. The heating aspect, when functioning correctly, is cited as a plus, particularly after a busy day. Overall, the pool is seen as an added benefit when all conditions are met, but there are notable areas for improvement in terms of temperature regulation, maintenance and schedule consistency.
Parking
The parking situation at Hotel Diego de Velazquez generally receives mixed feedback from guests with a blend of positive and negative remarks. On the positive side, the hotel offers free and secure on-site parking, which is a significant benefit for many visitors. Guests appreciate that parking is available nearby and that it's included in the stay. Some reviews also highlight the convenience of having covered parking and the reliability and accessibility of the parking spaces available.
However, several guests have pointed out that the parking areas are often very narrow and small, making it challenging to maneuver larger vehicles. Many found the parking lots cramped and occasionally requiring awkward navigation to enter and exit. Some guests mentioned having to leave their cars in nearby buildings due to limited space.
While the overall parking system works, improvements have been suggested, such as better signage and maintenance of the parking access routes. Despite some discomfort with the tight spaces and occasional need to carry luggage up steps to reach the lift, the provision of complimentary parking remains a valued feature for those choosing to stay at Hotel Diego de Velazquez.
Family
Hotel Diego de Velazquez in Santiago stands out as a top choice for families traveling with children. The hotel offers a variety of family-oriented amenities that cater to the needs of families, providing a warm and welcoming atmosphere. Guests appreciate the family-friendly environment with special mention of the heated pool that can be reserved per room or family group, making it an enjoyable experience for both children and adults.
The courteous and friendly staff are consistently praised for their attentiveness and willingness to help with family needs, making guests feel right at home. The availability of family rooms and the hotel's overall cleanliness further add to the convenience of staying here with kids.
For those planning longer tours, the family rooms and child-friendly facilities ensure a comfortable stay. Guests find the breakfast offerings to be quite suitable for children, adding to the overall value of the stay. Conveniently connected to the subway, the hotel also makes it easy for families to explore Santiago.
Overall, Hotel Diego de Velazquez delivers a pleasant and accommodating experience for family vacations, making it a place guests are eager to return to.
Nightlife
Hotel Diego de Velazquez is situated in a prime location for those interested in experiencing vibrant nightlife. The area is replete with various bars and restaurants within walking distance, offering guests ample opportunities to explore local cuisine and entertainment. Despite being close to several nightlife spots, the hotel enjoys a quiet setting in a safe neighborhood, ensuring a peaceful stay. The neighborhood also boasts a variety of food options, cafes and stores, making it convenient for both dining and shopping. Overall, the hotel's superb location strikes an excellent balance between lively nighttime activities and a secure, tranquil environment.
Business
Hotel Diego de Velazquez offers a well-rounded experience for business travelers. The hotel caters to work-related needs with a well-equipped business center and strong WiFi, ensuring remote work and business activities can be carried out efficiently. Reviews highlight the hotel’s suitability for business trips, noting comfortable accommodations and a desk in the room for working.
The location is particularly advantageous, conveniently positioned for both exploring Santiago and accessing the city’s business centers. This adds practical value for travelers who wish to combine business with some leisure time.
Guests appreciated the good cost-benefit ratio and the efficient check-in and checkout process, making for a hassle-free stay. However, some reviews mentioned minor downsides such as the necessity to climb stairs due to limited elevator access and the lack of outlets for other items like laptops. Additionally, the hotel structure is noted as being old, which might be perceived negatively by those seeking modern aesthetics.
Despite these minor drawbacks, Hotel Diego de Velazquez remains a strong contender for business travelers due to its accommodating services, comfortable environment and excellent location.
Accessible
Hotel Diego de Velazquez offers certain accessible features that cater to guests with disabilities, though some areas require improvement. The hotel provides accessible rooms and accommodations for individuals with limited mobility. The accessible parking area and adaptable rooms are noteworthy highlights. Guests find the location very convenient and the hotel meets several accessibility standards.
However, there are challenges. The necessity to climb stairs for elevator access and the lack of elevators on specific floors are significant obstacles for some guests. The pool and gym areas have limited accessibility due to restricted opening hours and require reservations, which could be better communicated. Safety measures in bathrooms, such as handrails, need enhancement and access to the third floor can be problematic.
In summary, while Hotel Diego de Velazquez attempts to provide an accessible environment, adjustments and better communication are needed to fully meet the needs of all guests.
Indoor Pool
Hotel Diego de Velazquez features an indoor pool that provides various experiences for guests. The pool is on-site and connected to a jacuzzi, offering both relaxation and enjoyment, especially for families with children. Though it is advertised as heated, guests frequently reported that the pool often feels cold and that the heating system is not consistently operational. The area around the pool is clean, contributing to an overall positive atmosphere.
One unique aspect is the privacy available at the pool, making it a peaceful spot to unwind. However, visitors should note the limited usage hours, which require scheduling in advance. While some enjoyed the stunning view from the indoor pool area, others faced disappointment when the pool was out of service. Despite these mixed experiences, many still found the pool to be a good amenity of the hotel overall.
Boutique-Style
Hotel Diego de Velazquez offers a wonderful experience with its distinctly boutique feel. Guests appreciate the modern and cool boutique hotel vibe, noticing how tastefully the rooms are designed and decorated. The boutique-style room décor adds a unique charm, making it a cool little hotel that stands out. The hotel’s facilities are well-regarded, emphasizing an ecological spirit with recycled materials throughout the premises. Its central location is advantageous and notably contributes to a wonderful stay. Despite the building's older structure, it remains a beautifully clean and quiet retreat, perfect for those seeking a basic yet distinctive boutique experience.
Yes, Hotel Diego de Velazquez has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hotel Diego de Velazquez.
No, Hotel Diego de Velazquez doesn't allow dogs.
Yes, parking facilities are available at Hotel Diego de Velazquez.