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Summary of reviewsHotel Panamericano in Santiago garners considerable praise for several aspects of the guest experience, most notably its prime central location. Guests consistently commend the hotel's ideal positioning near major tourist attractions, historical sites and metro stations. This allows for an easy, convenient exploration of Santiago, paired with a peaceful ambiance despite its centrality. The review consensus highlights location as the hotel's strongest selling point.
The breakfast offering at Hotel Panamericano is another frequently celebrated feature. Guests enjoy the wide variety and high quality of the buffet, which includes fresh fruits, pastries, eggs and special dietary options. The hearty and satisfying nature of the breakfast, combined with courteous service, significantly enhances the guest experience.
When it comes to dining, the hotel's restaurant earns mixed reviews: while service and menu diversity are praised, some guests find the food lacking in flavor and quality. Nevertheless, the restaurant is seen as an affordable and convenient dining option within the hotel's offering.
Rooms at Hotel Panamericano receive high marks for their spaciousness, cleanliness and comfort. Many guests appreciate the well-maintained facilities and amenities such as minibars, safes and excellent heating and cooling systems. Though issues like street noise and dated equipment are occasionally mentioned, the positives of spacious, comfortable and clean rooms greatly outweigh these minor drawbacks.
Cleanliness stands out as a consistent strength with rooms and common areas meticulously maintained. Guests applaud the dedication of the housekeeping staff to ensuring a spotless environment, thus contributing to a comfortable stay.
The hotel's staff are frequently highlighted for their professionalism, friendliness and willingness to assist. From the reception to housekeeping and restaurant personnel, the staff's dedication to service is a notable feature that significantly elevates the customer experience. Positive interactions with the reception team and the efficient check-in process reinforce the warm and welcoming atmosphere at the hotel.
Wi-Fi connectivity is a noted weak point with many guests reporting issues with stability and speed. This is an area prominently identified for improvement.
For those traveling by car, Hotel Panamericano provides safe and convenient parking options, which is a considerable advantage. Despite some logistical challenges with parking locations, the availability of free covered parking is appreciated by guests.
The ambiance surrounding the hotel at night is less favorable with guests noting a lack of active nightlife and advising caution in the evenings. Although this aspect is viewed somewhat negatively, it does not overwhelmingly detract from the overall guest experience.
Overall, Hotel Panamericano offers a reliable and satisfactory lodging experience, particularly excelling in location, breakfast quality, room cleanliness and friendly service. Areas like Wi-Fi and nighttime ambiance may need attention, but the numerous positive reviews underscore a generally delightful and comfortable stay for its guests. Show more
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Hotel near Nightlife Spots
Located in the city center, Hotel Panamericano is close to Barrio Brasil, which features a vibrant and multicultural atmosphere. The hotel provides a central base for exploring Santiago's diverse nightlife options.
Hotel with Free Wi-Fi
Located in Santiago, Hotel Panamericano provides guests with comfortable accommodations and complimentary Wi-Fi. Its central location offers easy access to the city's attractions and business districts.
Hotel with Parking
The hotel offers free parking and a free car park for guests. Valet parking is also mentioned as an available service for added convenience.
3-Star Hotel
Located in downtown Santiago, this hotel provides a convenient base for exploring the city's historical and cultural attractions. It offers comfortable rooms and essential amenities, making it a practical choice for budget-conscious travelers.
Hotel near Ski Resorts
Family Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Executive RoomThis double room has 2 beds, air conditioning, Free WIFI, coffee maker, 50" flat screen Android TV with cable and private bathroom.
Executive Triple RoomThis double room has 2 beds, air conditioning, Free WIFI, coffee maker, 50" flat screen Android TV with cable and private bathroom.
Economy Double or Twin RoomThe twin/double room features air conditioning, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer. The twin/double room offers a wardrobe, a safe deposit box, parquet floors, heating and a flat-screen TV. The unit has 1 bed.
Superior Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a minibar. The unit offers 3 beds.
Standard Double RoomThe unit offers 1 bed.
Double RoomThe unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Hotel Panamericano in Santiago is lauded for its prime location, which consistently emerges as a highlight in guest reviews. Positioned just steps away from key landmarks like Palacio de La Moneda and Plaza de Armas, the hotel resides in the heart of Santiago's civic district, offering visitors easy access to major tourist attractions, historical sites and commercial areas. Many reviews praise the hotel's proximity to multiple metro stations, making it convenient for exploring the city. Guests also appreciate the hotel's safety due to the nearby presidential palace and sufficient policing.
The central location allows visitors to walk to various monuments, museums, parks, shopping streets and restaurants without needing extensive transportation. Guests repeatedly mention how perfect the location is for both sightseeing and business purposes, thus offering a great blend for tourists and professionals alike. Despite its centrality, the hotel manages to provide a quiet environment, as it is situated on a less busy street, ensuring a peaceful stay.
The ease of access to public transportation options like metro and bus stations adds to the convenience, making it an excellent base for those looking to explore Santiago extensively. While most reviews shine a positive light on the location, a few mention that the area can feel a bit deserted at night and some nearby areas seem rundown. However, the overwhelming consensus remains that Hotel Panamericano’s location is its strongest asset, providing a perfect balance of accessibility, safety and convenience for a memorable stay in Santiago.
Breakfast
Hotel Panamericano has garnered consistent praise for its breakfast offerings with numerous reviews highlighting the variety and quality of the spread. The breakfast buffet stands out for its abundance and diversity, featuring options like fresh fruits, pastries, eggs and even special dietary items such as lactose-free milks and vegetable options. Many guests commend the hearty and complete nature of the breakfast, noting its substantial and satisfying nature, which is in line with high hotel standards.
The breakfast experience is often described as wonderful, spectacular and exceptional with several reviews emphasizing the delicious and high-quality food. Guests appreciate the well-stocked and well-presented buffet, which includes a wide array of choices catering to different tastes. The inclusion of a good selection of fruits, sweets and hot dishes like scrambled eggs adds to the appeal. Additionally, the staff's attentive service during breakfast has been well-received.
However, a few reviews mention the lack of variety or the basic nature of the breakfast, suggesting room for improvement in this regard. Some guests also noted occasional delays in breakfast service and wished for more buffet-style options to enhance the overall experience.
Overall, the breakfast at Hotel Panamericano receives high marks for its diversity, quality and substantial offerings, making it a highlight for many guests' stay.
Dinner
Hotel Panamericano's restaurant offers a diverse menu for both lunch and dinner, generally seen as affordable by many guests. The location of the restaurant is noted as being convenient and the service is often praised for its attentiveness and friendliness. Guests have also mentioned that the restaurant provides a good value for the money with some describing their dining experiences as excellent.
However, opinions on the food quality are mixed. While some guests enjoyed their meals, particularly complimenting the variety and the daily dishes at reasonable prices, others found the food lacking in flavor and quality. There have been reports of specific dishes such as filet of beef and salmon being particularly disappointing. Further criticism points to the limited menu options, especially for vegetarians and vegans and several guests found the prices to be on the higher side given the quality and variety offered.
Overall, while the restaurant has some positive aspects like a diverse menu and good service, there is room for improvement, particularly in the quality and seasoning of the food.
Rooms
Hotel Panamericano has received high praise from its guests for its spacious and comfortable rooms. Many visitors have commended the hotel for its clean, well-maintained and generously sized accommodations. Guests frequently highlight the comfort of the beds and the excellent air conditioning and heating systems that ensure a pleasant stay in every season.
The rooms are equipped with essential amenities such as minibars, safes and irons and some even feature balconies and kitchenettes. The cleanliness of the rooms is consistently noted with many reviews mentioning that the rooms are spotless and cleaned daily.
Despite the overall positive sentiments, there are occasional mentions of minor issues like noise from the street, plumbing concerns and dated equipment. However, the substantial advantages of spaciousness, comfort and cleanliness often overshadow these minor drawbacks.
The hotel's prime location, close to tourist spots, adds to its appeal, making it a suitable choice for both leisure and business travelers. With its combination of comfort, cleanliness and convenience, Hotel Panamericano offers a reliable and satisfying lodging experience in Santiago.
Beds
Hotel Panamericano offers a mixed but predominantly positive experience when it comes to their beds. Guests frequently highlight the size and comfort of the beds with many describing them as huge, king-size and incredibly comfortable. The availability of multiple pillows also contributes to the beds' comfort. The hotel's rooms are often praised for being equipped with high-quality linens and towels, providing an overall clean and cozy sleeping environment.
However, not all guests had a uniformly excellent experience. Some noted issues with older mattresses that sink in the middle and a few pointed out that the beds felt either too soft or too hard. Requests for additional blankets were occasionally mentioned and there were concerns about the infrequency of bedding changes.
Despite these occasional drawbacks, most reviews suggest that the beds at Hotel Panamericano are impressive in size, provide a restful night's sleep and contribute significantly to the comfort of the room.
Cleanliness
Hotel Panamericano consistently receives praise for its high standards of cleanliness. Guests frequently describe the rooms as clean, spacious and comfortable with particular attention to detail in daily maintenance. The bathrooms and beds are highlighted for their spotless condition, often noted for their fresh bed linens and pleasant, clean smell. The hotel’s facilities are equally praised with common areas and corridors reflecting the same level of impeccable upkeep.
While the overall feedback leans heavily towards positive, it's worth mentioning that a few guests pointed out minor lapses such as some room corners needing more attention and occasional cleanliness issues under the beds. Nevertheless, these instances seem to be exceptions rather than the rule. Staff members are commended for their swift response to any reported issues, maintaining a high level of cleanliness and organization throughout the property.
In summary, Hotel Panamericano impresses with its commitment to providing clean and well-maintained accommodations, ensuring guests enjoy a comfortable and hygienic stay.
Staff
Hotel Panamericano boasts an impressive reputation for its staff, as reflected in numerous reviews. Guests consistently highlight the politeness, professionalism and friendliness of the hotel's personnel, extending from the reception and housekeeping to the restaurant staff. From detailed guidance on tourist spots to meticulous housekeeping, the staff's dedication to service elevates the guest experience significantly. Quick and efficient reception services contribute to a warm welcome, ensuring a pleasant stay from the moment of arrival.
The entire staff displays a commendable willingness to assist, characterized by courteous and helpful attitudes. Their attentiveness is noted as being particularly commendable with responses to any problems or requests handled promptly and efficiently. The staff's multilingual proficiency enhances their ability to cater to international guests, further contributing to the hotel's welcoming atmosphere.
Positive interactions with the reception team are a recurring theme with many guests specifically appreciating their friendly demeanor and the efficient service they provide. Housekeeping staff receive praise for their exemplary service and the restaurant personnel are often mentioned for their friendly and attentive nature during meals.
The reception and check-in processes are frequently described as agile and accommodating, while the general consideration and warmth displayed by all employees contribute to a highly satisfactory guest experience. The hotel's management, led by Mr. Hugo, also garners commendations for maintaining a high standard of service and for their cordial engagement with guests.
Despite minor criticisms regarding language proficiency and occasional stress observed among staff, the overwhelmingly positive feedback underscores an exceptional level of service and hospitality. The collective efforts of the Hotel Panamericano staff ensure a delightful and comfortable stay, characterized by genuine kindness and a professional approach to hospitality.
Wi-Fi
Hotel Panamericano's Wi-Fi reviews reveal a mixed bag of experiences. On the positive side, some guests reported that the Wi-Fi worked very well in their rooms with mentions of a stable, good and even excellent signal. There were instances where the internet was described as very fast and perfect for various needs. However, these positive experiences were often overshadowed by more frequent complaints about the Wi-Fi being slow, unreliable and prone to crashing or dropping out. Many guests found the internet signal to be weak, unstable and said it required constant reconnection. A recurring theme was the fluctuating quality of the connection with descriptions of it working randomly or not connecting at all in some cases. Overall, while some visitors had a satisfactory experience with the hotel's Wi-Fi, others found it insufficient and in need of significant improvement.
Parking
Hotel Panamericano offers a variety of parking options for its guests, making it a convenient choice for those traveling by car. A major highlight is the free parking available near the hotel. Guests appreciate the safe parking provided, whether in the garage or street parking just a few meters away. Described as "perfect parking" by some, the nearby garage ensures vehicles are secure, despite the minor inconvenience of having to cross the street or walk a short distance.
While some find the parking situation straightforward, others point out that it can be complicated, particularly for repeat visitors who notice worsening conditions over time. The parking is typically not directly adjacent to the hotel but is located perpendicularly or in a separate building nearby. This separation can be slightly inconvenient and there are occasional issues with parking spaces being far away or narrow.
On a positive note, the hotel provides free covered parking close by and has clear instructions regarding parking locations and prior registration. Despite a few challenges, the overall sentiment is that parking availability is a beneficial feature, offering peace of mind and security to those bringing their vehicles. The ability to leave luggage and the hotel's overall good location further enhance the convenience for guests.
Nightlife
Hotel Panamericano boasts a prime location in central Santiago, offering convenient access to several tourist attractions. Many guests appreciate the exceptional breakfast provided by the hotel. However, reviews highlight that the nightlife in the vicinity is lacking and the streets tend to be deserted and feel unsafe after dark. While live music can occasionally be enjoyed from a nearby restaurant, the surrounding neighborhood is generally considered sketchy and not conducive to evening or nighttime outings. Visitors are advised to exercise caution if venturing out in the late hours. Overall, guests find the area less appealing at night with many restaurants closed and the nightlife atmosphere quite subdued.
3 Star
Nestled close to the city center, Hotel Panamericano offers a noteworthy experience as a three-star hotel, particularly for those seeking good value for money. The wonderful breakfast consistently leaves a lasting impression on visitors, contributing to its reputation as the best three-star hotel in Santiago. Despite being described as dated, the hotel has undergone renovations, achieving a commendable quality in its interior finishes and furnishings. However, some areas still require attention; guests have mentioned the need for improvements in curtain closures, shower drainage, soundproofing and overall room updates.
Hotel Panamericano provides good cost-benefit and is considered excellent within Chilean standards. Free parking nearby adds to the convenience for guests. While the restaurant inside the hotel would benefit from more advertising, it does contribute positively to the overall experience. The lack of a gym might be noted by some, but for the price paid, the facilities suffice. Despite some of the areas needing repairs, this three-star property remains recommended for those seeking good value for money in Santiago.
Business
Hotel Panamericano offers facilities and services suitable for business travelers with several aspects highlighted in guest reviews. The rooms are equipped with work desks, making them practical for those needing to focus on tasks during their stay. The hotel's location is frequently noted as very convenient, ideal and very suitable for business users in the area. Additionally, the proximity to a nearby business center adds to its appeal for work-related visits. While the hotel may not primarily cater to business travelers and lacks dedicated business facilities, it remains a useful option for business meetings and short stays. The overall setting provides what budget travelers need with simple but functional bathrooms.
No, Hotel Panamericano doesn't have any pool.
No, a spa isn't available at Hotel Panamericano.
No, Hotel Panamericano doesn't allow dogs.
Yes, parking facilities are available at Hotel Panamericano.