Novapark

Santiago -33.44437700, -70.64648000 , Juan Antonio Rios 59 Santiago Centro (Show on Map)
8.1
Very Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsNovapark Hotel in Santiago enjoys a strategically central location, perfect for exploring the city's rich array of attractions. Situated downtown, it offers easy access to tourist spots, subways and essentials like restaurants and supermarkets, making it an ideal base for both short visits and extended stays in Santiago. The hotel’s modern facilities, exceptional cleanliness and comfortable accommodations are frequently praised, alongside the professional and helpful staff who ensure a pleasant stay for guests. Moreover, breakfast at the hotel is well-regarded for its abundance and variety, contributing positively to the overall guest experience.

The rooms at Novapark receive high marks for being spacious, clean and modern, equipped with comfortable beds and well-maintained facilities. Although a few amenities like minibars and safes are missing, the rooms' comfort and cleanliness are consistently appreciated. The hotel’s cleanliness is a significant highlight with guests frequently noting the immaculate conditions maintained by the attentive cleaning staff.

The staff is another strong point, often described as friendly, welcoming and helpful, contributing considerably to the guest experience. Specific staff members like Diego, Walter and Victor are often mentioned for their exceptional service.

The family-friendly atmosphere makes Novapark a reliable choice for travelers with children, offering a safe and comfortable environment. Proximity to healthcare facilities further adds to its appeal for families.

However, the hotel does face some criticism regarding its dining options. The dinner service lacks variety and often experiences issues with menu availability and food quality. The bar and restaurant could improve by expanding their offerings and ensuring consistent availability of dishes. Additionally, service quality in these areas sometimes falls short, particularly in the evening.

The Wi-Fi service also has mixed reviews with some guests experiencing stable connections while others face issues with signal strength and reliability, especially in their rooms. Parking, though secure, is not directly at the hotel, requiring guests to park a short distance away, which sometimes leads to confusion and additional fees.

Overall, Novapark stands out for its central location, cleanliness, comfortable rooms and friendly staff, making it a valuable option for visitors looking to experience Santiago's cultural and historical offerings. Improvements in dining options, Wi-Fi service and clearer communication regarding parking could further enhance the guest experience.
Show more
Categories
Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Accessible Hotel

Room Types
Standard Double Room The double room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.

King Room with Balcony The spacious double room provides air conditioning, a wardrobe, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Twin Room The twin room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

Economy Double Room The double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer.

Economy Twin Room The twin room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. Rooms on the upper floors are reachable by lift.

Guest Reviews
8.1
Very Good
Location
Novapark Hotel in Santiago boasts a strategically central location, making it an ideal base for exploring the city's myriad attractions. Situated in the heart of downtown, it offers guests easy walking access to key tourist spots such as Cerro Santa Lucía, the historic Paris-Londres neighborhood, La Moneda Palace and various museums. The proximity to multiple subway stations further enhances its connectivity, ensuring quick and convenient travel around Santiago.

Guests appreciate the hotel's nearness to restaurants, supermarkets and shopping areas, ensuring all essentials are within reach. From the hotel's central position, most city tours can be comfortably conducted on foot, providing a genuine feel of Santiago's vibrant atmosphere.

The hotel's modern facilities, cleanliness and comfortable accommodations receive high praise, along with the professionalism and helpfulness of the staff. Breakfast at the hotel also scores well, contributing to an overall pleasant stay.

However, it is worth noting that some guests express concerns about the surrounding area's safety, particularly at night. The neighborhood may appear unsafe or deserted during off-peak hours, which could be a consideration for travelers. Despite these concerns, the central and accessible location, combined with the hotel's comprehensive amenities, make Novapark a valuable option for visitors looking to experience the best of Santiago’s cultural and historical offerings.

Breakfast
The breakfast experience at Novapark has garnered a range of feedback from its guests. On the positive side, many reviewers praised the breakfast for being abundant, varied and very delicious. The buffet-style breakfast is often highlighted for its wide selection of items, making it a hearty and satisfying morning meal. Guests appreciated the plentiful options with some describing the breakfast as complete and well-organized. Some reviews even noted that breakfast was one of the best features of the stay with positive remarks about the flavorful food and good variety of bread, croissants and pastries.

However, opinions vary widely with significant criticism highlighting areas for improvement. Several guests pointed out the repetitiveness of the breakfast menu, noting that the options remained unchanged throughout their stay, which could get tiresome for longer visits. Others mentioned that the breakfast lacked variety, particularly in terms of fresh fruits and healthier options. The quality of some items, such as cold or overcooked eggs, was also frequently criticized.

Service-related issues were mentioned as well with some reviews noting that the breakfast staff were inattentive, engaged in personal conversations or slow in replenishing food items. Freshness and cleanliness were also concerns with reports of the breakfast area being dirty or poorly maintained and food items not being replenished efficiently.

Overall, while the breakfast at Novapark has its merits—being plentiful and varied for many—there are areas that require improvement, particularly in terms of variety, service and maintaining the freshness and quality of the food.

Dinner
Novapark offers an appealing space in the lobby where guests can enjoy a drink and have their meals, often praised for its pleasant ambiance. Despite this, the hotel's restaurant and bar services have significant drawbacks. Diners are particularly disappointed with the limited dinner options, an issue compounded by the restaurant frequently running out of items listed on their already sparse menu. Some guests have noted that the food served is often reheated in a microwave, including dishes like salmon and rice, which detracts from the dining experience.

The bar, while appreciated for its reasonable prices, tends to close early, leaving late-night diners without many options. The restaurant occupies the same space as the breakfast area and while it provides a place to eat at night, its offerings are minimal and lack variety. Guests have repeatedly mentioned the need for a broader menu and more consistent availability of dishes.

Moreover, service at both the restaurant and the bar has been flagged for being subpar with multiple complaints about rude and unhelpful staff. These service issues are particularly noticeable at night, a time when guests expect more attentive and efficient service.

In terms of lunch, the variety is also limited, which makes it difficult for those seeking a more diverse culinary experience. The lunch options are described as not very varied with some guests suggesting an improvement in the quality of the food.

For travelers looking to grab a quick meal or enjoy a drink, there are some local bars and restaurants in the vicinity of Novapark. However, the somewhat sketchy nature of the immediate neighborhood may make guests wary of venturing out after dark, leading to a preference for a more reliable in-house dining solution.

Overall, while Novapark's lobby and bar areas provide pleasant environments for dining and drinking, the limited menu, inconsistent food quality and less-than-ideal service detract from the overall dining experience. Enhancing the variety and quality of food offerings, along with improving staff service, would greatly benefit their guests.

Rooms
The reviews of Novapark emphasize the comfort, cleanliness and modernity of its rooms. Guests have consistently praised the spacious and tidy accommodations, highlighting the comfortable beds, well-maintained facilities and overall cleanliness. The rooms are described as cozy with good lighting and well-distributed furnishings. Many appreciated the air conditioning and heating features, as well as the functional and aesthetically pleasing bathrooms.

However, several reviews also point out the absence of certain amenities such as minibars, mini fridges, safes and chairs. Some rooms reportedly had maintenance issues, such as shower doors needing repairs, occasional sewer smells and minor faults with room amenities like Wi-Fi and entertainment devices.

Despite these drawbacks, the general sentiment is positive regarding the size and comfort of the beds, the cleanliness of the spaces and the modern facilities provided. The hotel’s convenient location near historical sites and the subway also adds to its appeal, although a few guests mentioned that the immediate neighborhood felt a little sketchy. Additionally, there were some concerns about noise levels, particularly for rooms facing certain areas or situated off the reception.

Overall, the Novapark offers a pleasant and comfortable stay with its spacious, clean and well-designed rooms, albeit with a few minor areas for improvement in terms of additional amenities and maintenance.

Beds
Novapark hotel consistently receives praise for its comfortable and spacious beds. Many guests highlighted the beds as the standout feature of their stay, often describing them as extremely comfortable, super comfortable, very comfortable and good. The beds are noted for being large with numerous mentions of big and extra-large sizes, as well as being warm, cozy and well-furnished with good quality bedding and pillows.

Cleanliness of the beds also stands out with multiple reviews noting the beds as very clean and well-maintained. The comfort extends to the bedding as well with guests appreciating the feather sheets and overall good bedding quality. Some reviews even mention specific aspects such as room comfort and cleanliness, illustrating that the positive experience around the beds often contributes significantly to the overall room comfort at the hotel.

Despite the overwhelmingly positive feedback, there are occasional mentions of issues such as noise from the beds and instances where the beds were less comfortable, particularly when two mattresses were joined to form a king bed. Additionally, some guests reported the beds were not comfortable or that they smelled like previous occupants' perfume or sweat.

Overall, Novapark's beds are a high point for most guests, contributing greatly to a positive stay experience with their size, comfort and cleanliness frequently noted in reviews.

Cleanliness
Novapark has garnered a range of feedback concerning its cleanliness, but the consensus leans positively. Many guests praised the hotel for its exceptional cleanliness with terms like "very clean," "impeccable cleanliness," and "everything clean and tidy" frequently highlighted. Numerous reviews commend the clean, spacious and comfortable rooms with facilities being described as modern and well-maintained. The attentive service of the cleaning staff also received commendation, ensuring that rooms often stood out as clean and welcoming environments.

Several reviewers mentioned that towels were changed daily and that the overall presentation of the rooms and hotel facilities was inviting. Guests appreciated the clean organized spaces and lauded the hotel for maintaining a high standard of hygiene. Descriptions such as "clean and comfortable," "cleanliness was excellent," and "very clean facilities" were common, showing a consistent level of satisfaction among guests.

However, there were a few critical notes. Some guests encountered issues with cleanliness in specific areas like the restaurant or exterior surroundings and a few experienced inconsistencies such as missed cleaning days or rooms not being cleaned upon arrival. Despite these concerns, the majority of the feedback about cleanliness at Novapark remains overwhelmingly positive, making it a reliable choice for travelers prioritizing hygiene and comfort.

Staff
The staff at Novapark Hotel receive a mix of feedback, but the majority of reviews highlight their friendliness and attentiveness. Many guests found the team to be super helpful, welcoming and willing to go the extra mile, making special mention of staff members like Diego, Walter and Victor for their exceptional service. The receptionists generally make a positive impact, often being described as friendly and accommodating. Additionally, the housekeepers and bar staff are frequently praised for their hardworking and courteous nature.

Several guests appreciated the personal attention and willingness of the staff to assist with various needs, such as providing directions or accommodating early breakfast requests. The customer service overall is noted as commendable with a number of guests expressing their satisfaction with the level of care and support they received during their stay.

However, there are instances where the service falls short. Some reviews express disappointment with the reception staff, citing them as unfriendly, inattentive or otherwise unhelpful. Issues like language barriers with staff who do not speak English fluently and lapses in service at breakfast have also been noted. Despite these negative points, the prevailing sentiment is that the staff at Novapark are a significant positive aspect of the hotel experience, contributing to a generally welcoming and supportive atmosphere.

Wi-Fi
Novapark is a hotel with mixed reviews about its Wi-Fi service. Some guests reported positive experiences, highlighting that the Wi-Fi worked very well without connection drops, running smoothly even when they needed to work online. Others mentioned that the Wi-Fi was fast and that both the Wi-Fi and AC functioned reliably.

However, there are numerous complaints about the Wi-Fi quality, especially in guest rooms. Several reviews cited weak, unstable and very slow internet connections with some guests noting that they couldn't even load basic streaming services like Netflix and YouTube. Many guests also mentioned that Wi-Fi signals frequently dropped or didn't work at all in their rooms and some experienced overall poor Wi-Fi quality and patchy internet.

The hotel seems to have significant Wi-Fi issues that need addressing, especially given the expectations for reliable internet access in modern accommodations. Despite the positive experiences some guests have had, there is a clear need for improvement to meet the standard required by travelers today.

Parking
Guests at Novapark have mixed feelings regarding the parking situation with some clear themes emerging from their feedback. While many appreciate that the parking is secure and generally safe, they note that it is not directly at the hotel. Instead, it’s often located a short walking distance away, anywhere from a few steps to two blocks. Some guests find this proximity convenient, mentioning that it’s just around the corner or about half a block away, which makes it reasonably accessible.

However, transparency issues arise as some guests expected free parking, only to discover extra charges upon arrival. Guests were sometimes charged USD 10 or 15 per day, though this fee was not always clear initially. Furthermore, the need to validate parking tickets at another hotel added an extra layer of inconvenience for some.

The relocation of the parking agreement with a partner facility also caused confusion among guests, leading to parking being a few blocks away or on another street. Some visitors noted that the process of finding the affiliated parking lot was problematic.

Despite these drawbacks, the parking system is described as generally working efficiently when it comes to logistics, though the lack of on-site parking is consistently mentioned as a downside to the stay. The area around the parking lot has mixed reviews with some guests finding it safe while others thought the surroundings seemed insecure, especially in the late afternoon and evening.

In summary, while the parking at Novapark is secure and nearby, guests would benefit from clearer communication regarding its location and associated costs.

Family
'Novapark' is consistently recognized for its family-friendly environment, making it a safe and comfortable option for those traveling with children. The hotel excels in catering to families with amenities like snacks for early morning tours and a tranquil atmosphere that ensures comfort for all members, regardless of age. Positive reviews highlight its suitability for family stays, including great cost-benefit and focused family services. Despite some concerns, such as rooms not being ideal for children and challenges with luggage, the overall experience seems positive. Families particularly appreciate the close proximity to local healthcare facilities, making it a convenient choice for those with specific medical needs for their babies. Cleanliness and good service add to the appeal, reinforcing 'Novapark' as a commendable spot for memorable family vacations, including skiing adventures.

Ski
Novapark receives praise for being a suitable destination for those interested in skiing activities. Visitors mention it as a ski-friendly place, making it an ideal choice for a ski vacation or trip. It's well-regarded for its family skiing options, accommodating winter sports enthusiasts. During the ski season, guests appreciated the good skiing conditions available nearby. Additionally, the location offers enjoyable lake and spring activities, providing a diverse winter experience beyond just skiing.

Business
Novapark appears to be an ideal choice for business travelers, offering top-notch facilities and services that cater to professional needs. The hotel's well-organized structure, excellent internet connection and practical communication channels with staff enhance productivity during business stays. The bar and lounge areas provide a comfortable space for guests to work and relax, adding to the overall convenience.

The hotel facilities are highly regarded, particularly for their capacity to host meetings and conferences. The presence of a business center, multiple meeting rooms and executive rooms demonstrate the hotel's focus on catering to corporate clients. Its location near the Santa Lucia metro area further adds to its appeal for business travelers.

Although certain criticisms were noted, such as some rooms lacking hot water, narrow beds in double rooms and unclean white hallways, the overall value for money is deemed good. The elevators are large and fast, aiding in quick and easy movement throughout the hotel.

While improvements could be made, such as integrating chairs with desks, adding minibars in rooms and providing more flexible services for early tours, the general consensus is positive. The facilities for business are excellent, making Novapark a solid option for those traveling for work.

Accessible
Novapark enjoys a central location that makes it highly accessible to guests with disabilities. The hotel's proximity to subway stations and public transportation options allows for easy travel to various tourist spots and downtown sights. Guests consistently praised the placement as one with excellent connectivity, making it convenient to explore the surrounding area.

Accessibility within the hotel itself is also noted with several reviews mentioning that the rooms are wheelchair-friendly and fully accessible. Efforts towards ensuring accessibility were indicated, from the entry points to the interior accommodations. In terms of value, the hotel is described as providing good cost-benefit, merging accessibility with affordability.

However, a few logistical issues were pointed out, such as the parking lot being located several blocks away and the lack of an elevator, which might pose challenges for some guests. Despite these minor drawbacks, Novapark is generally regarded as a convenient and accessible choice for travelers, especially those who prioritize easy access to public transportation and tourist attractions.


No, Novapark doesn't have any pool.

No, a spa isn't available at Novapark.

No, Novapark doesn't allow dogs.

No, parking facilities aren't available at Novapark.

No, Novapark doesn't have a gym.

Location Show Map
More Options
  • Hotel in Santiago

  • 8.7 Very Good

  • From $71

  • Hotel in Santiago

  • 7.9 Good

  • From $45

  • Hotel in Santiago

  • 7.7 Good

  • From $59

  • Hotel in Santiago

  • 7.6 Good

  • From $63



6,973,812

Hotels

60

Categories

49,804

Regions

208,995

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ