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Summary of reviewsNucleo Mayor Apart in Santiago is generally well-regarded for its prime location nestled within a peaceful shopping mall in the Los Trapenses neighborhood. Guests appreciate its proximity to shopping centers and restaurants, and those traveling with their own vehicle benefit from readily available free parking. The hotel is architecturally impressive, modern, and well-maintained, contributing to a clean and safe environment with spectacular facilities. The tranquil setting near scenic views of Los Andes makes it an excellent choice for travelers seeking both comfort and accessibility.
The rooms of Nucleo Mayor Apart stand out for their spaciousness and comfort, offering modern amenities that contribute to a pleasant stay. Guests consistently praise the comfortable beds, roomy interiors, and well-equipped bathrooms, although some minor issues like missing kitchen supplies have been noted. The box lunch system adds a personalized touch, allowing guests to enjoy breakfast in their apartments, despite some delays in room readiness due to reservation issues. Overall, the accommodation provides a welcoming environment, though improvements in kitchen equipment availability could enhance the experience further.
While cleanliness is generally appreciated, with emphasis on well-maintained facilities, there have been occasional mentions of minor issues like dust accumulation or inadequate cleaniness upon arrival. However, the comfort of the bedding and pillows consistently receives positive feedback, underscoring a focus on providing a comfortable stay within a modern setting.
In terms of service, the staff is described as friendly and courteous, helping to contribute positively to guests' experiences. However, there are comments suggesting room for improvement in training and communication, particularly among reception and night staff. Despite these observations, the external infrastructure is suitable, offering a solid foundation for potential improvements in staff interaction.
One area consistently identified for enhancement is the breakfast service. Described as basic with limited variety and nutritional value, guests have expressed dissatisfaction with its inadequacy given the accommodation's price point. Many have suggested improvements, such as richer, protein-based options and higher-quality coffee. The current breakfast offering is considered a point in need of significant transformation to better align with guests' expectations and the apartment's standards.
Overall, Nucleo Mayor Apart offers a comfortable and modern stay with many positive elements, although attention to staff training and breakfast quality could significantly enhance the guest experience. Show more
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Aparthotel near Ski Resorts
Located on Avenida Camino Los Trapenses in Lo Barnechea, this apart hotel is in an eastern part of Santiago, providing closer proximity to the mountain road leading to ski resorts compared to more central areas.
Dog Friendly Aparthotel
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Parking
Aparthotel with Outdoor Pool
Room Types
Apartment with Terrace - King bedBoasting a private entrance, this air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which features a refrigerator, kitchenware, an oven and a microwave. Featuring a terrace with city views, this apartment also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Apartment with Terrace - Twin bedsBoasting a private entrance, this air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, an oven and a microwave. Featuring a terrace with city views, this apartment also features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Two Connecting Apartments (4 to 6 pax)Meals can be prepared in the kitchen, which features a refrigerator, kitchenware, an oven and a microwave. The spacious apartment features air conditioning, a private entrance, a terrace with city views as well as a private bathroom boasting a shower.
Apartment with Terrace - 1 double bed and 1 single bedFeaturing a private entrance, this apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace, this apartment also offers a tea and coffee maker, a safe deposit box and a TV. The unit offers 2 beds.
Apartment with TerraceBoasting a private entrance, this apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace, this apartment also features a tea and coffee maker, a safe deposit box and a TV. The unit has 3 beds.
Guest Reviews
Location
Nucleo Mayor Apart in Santiago is widely praised for its prime location, nestled within a premium and peaceful shopping mall. The apart hotel offers easy access to numerous shopping centers and restaurants, providing a convenient base for guests. With emphasis on modernity, the hotel impresses with its comfortable and spacious accommodations, featuring good quality beds and full room equipment that cater to various needs. The infrastructure is well-maintained, ensuring a clean and safe environment complemented by attentive staff. Guests appreciate the tranquil and convenient setting, especially those traveling by their own vehicle, as parking is readily available and free. The area boasts pleasant surroundings near the scenic views of Los Andes, making it an excellent choice for travelers seeking comfort and accessibility in Santiago's Los Trapenses neighborhood. The hotel's architectural design and the spectacular facilities contribute to the overall positive experience, although the breakfast could be improved according to some reviews.
Breakfast
The breakfast experience at Nucleo Mayor Apart has not been meeting guests' expectations. Many reviews consistently describe it as basic and lacking in variety or nutritional value, with some expressing disappointment over the limited healthy options available, such as just an apple. The absence of essential items like paper napkins and the notorious lateness of delivery further add to guests' dissatisfaction. Suggestions for improvement include more protein-rich options, such as eggs, and higher-quality coffee.
Several reviews mention the frustration of unreliable service, with breakfast sometimes being delivered late or not at all. The current breakfast offering has been described as inadequate considering the cost of accommodation, leading to a desire for a breakfast service akin to what nearby establishments provide, or even an in-house café option. Overall, the breakfast at Nucleo Mayor Apart is viewed as an area in need of significant enhancement to align with guests' expectations and the apartment's standards.
Rooms
Nucleo Mayor Apart offers travelers a pleasant stay with its spacious and comfortable accommodations that consistently receive praise. Guests find the facilities to be excellent, highlighting the room and apartment layouts, which include good heating and terraces, contributing to an overall comfortable experience. The apartments are well-equipped with full amenities, yet some reviews point out minor setbacks like missing kitchen supplies such as glasses, cutlery, and corkscrews. Despite these issues, the accommodation shines with its clean, roomy interiors and bathrooms that exceed expectations.
A standout aspect of the guest experience is the convenient box lunch system, allowing guests to schedule and enjoy breakfast in their apartment, adding a personalized touch to their stay. While some guests faced issues with room readiness due to reservation delays, and suggested improvements such as mirrored glass for bathroom windows, the overall impression remains favorable. Set in a new location near the Portal Los Trapenses, Nucleo Mayor Apart provides a welcoming environment that combines comfort and practicality, making it a noteworthy choice for travelers seeking well-maintained apartments.
Cleanliness
Nucleo Mayor Apart offers guests modern and comfortable facilities, notable for their immaculate appearance and well-equipped rooms. Visitors appreciate the spaciousness and contemporary architecture that contribute to a pleasant stay. Many have highlighted the property's cleanliness, emphasizing its well-maintained condition. However, some reviews mention areas for improvement, such as dust accumulation and certain missing amenities like kitchen cloths or towels, which could enhance the overall experience. A few guests felt the cleanliness upon arrival could have been better, with specific complaints about dust under beds or in rooms. While most guests found the facilities quite clean and pleasant, a minority noted issues with the atmosphere feeling a bit cold or sterile. Despite these mixed reviews, the comfort of the rooms, bedding, and pillows is consistently acknowledged, suggesting a focus on providing a comfortable stay within a modern setting.
Staff
The staff at Nucleo Mayor Apart has garnered mixed reviews from guests, with a blend of neutrality and amiability coloring their experiences. Visitors have described the hotel staff as very friendly and extremely courteous, embodying an honest willingness to assist when needed. Many have praised them for their pleasant demeanor and kindness, with attentiveness being a notable highlight.
However, several reviews have pointed out areas where service could improve, particularly in regards to training and communication. There were instances where guests felt the reception staff were neutral and not very proactive, failing to provide adequate instructions or guidance, such as directions related to elevator use and parking availability. These shortcomings were observed during arrivals and interactions with night staff, affecting the overall perception of service. Nevertheless, the external infrastructure remains suitable for corporate guests, offering a foundation that complements the potential for improved staff interaction.
Yes, Nucleo Mayor Apart has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Nucleo Mayor Apart.
Yes, Nucleo Mayor Apart welcomes dogs.
Yes, parking facilities are available at Nucleo Mayor Apart.