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Summary of reviewsRenaissance Santiago by Marriott is highly regarded by guests for its outstanding location, nestled in one of Santiago's premier neighborhoods, adjacent to Parque Arauco Shopping Center. The hotel offers a tranquil environment with stunning mountain views, making it ideal for both business and leisure travelers. Its proximity to the Santiago Metro ensures accessible city exploration, supported by an environment praised for safety and upscale charm.
Breakfast at the Renaissance Santiago is a celebrated highlight. Guests enjoy a diverse and high-quality selection offered in a dining area with beautiful views, appreciated for the personalized service and flexibility in serving hours. Compliments extend to the dinner options, particularly praising the Shinsei and Catae restaurants for their diverse culinary offerings, superb service, and the skill of the chefs.
Rooms at the hotel combine modern comfort and breathtaking vistas, with floor-to-ceiling windows overlooking the cityscape and mountains. The accommodations are noted for their spaciousness, cleanliness, and contemporary design, featuring exceptionally comfortable beds, contributing to a relaxing stay.
Cleanliness is consistently praised, with guests commending the hotel's pristine condition. The staff's attentiveness ensures that both rooms and common areas are immaculate, enhancing the overall elegance and comfort of the experience. The staff’s exceptional service is a cornerstone of the Renaissance Santiago, with visitors celebrating their kindness, professionalism, and dedication across all hotel operations, emphasizing the seamless guest experience.
The hotel's spa is described as a relaxing haven, offering high-quality services within its well-appointed facilities, including a sauna and jacuzzi area. The pool area provides a beautiful oasis amidst Santiago's energetic environment, although some operational hiccups regarding renovations and cleanliness have been noted.
While the parking facilities at the hotel come with an additional cost, which has surprised some guests, the superior quality of beds and bedding contributes positively to the overall guest experience, ensuring restful and comfortable accommodation.
Overall, Renaissance Santiago by Marriott impresses with superb service, exceptional dining, and comfortable accommodations, complemented by its strategic location and well-maintained facilities, offering a memorable stay for discerning travelers. Show more
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Categories
Luxury Hotel
This hotel provides a modern luxury experience with its contemporary design and upscale amenities. It boasts a rooftop pool, diverse culinary options, and spacious rooms, ensuring a comfortable and high-standard stay.
Hotel near Ski Resorts
Based in Santiago, this hotel offers luxurious accommodations and convenient access to ski destinations. It is a great option for combining city life with ski adventures.
Hotel Taking Steps Towards Sustainability
This hotel is a pioneer in sustainability, holding LEED® GOLD Certification since 2014 and a 2025 International Sustainability Award. It uses solar panels for 33% of its domestic hot water, has a comprehensive recycling program including organic waste, and maintains an on-site urban garden for fresh produce. The hotel also offers carbon footprint tracking and compensation for guests and events.
Hotel for Honeymoon
Features modern rooms and excellent amenities, including a rooftop pool and lounge. The sophisticated ambiance and dining options make it suitable for a romantic experience.
Hotel with Spa
As a Marriott property, the Renaissance Santiago likely provides a high-quality spa experience. These spas typically offer a range of treatments, including massages, facials, and body wraps, along with facilities like steam rooms and saunas.
Family Friendly Hotel
The hotel provides a comfortable and luxurious stay suitable for families. It may feature amenities like a swimming pool and on-site dining options with kids' menus. Spacious rooms can accommodate families.
Dog Friendly Hotel
This Marriott hotel welcomes pets and offers comfortable accommodations. It provides a convenient and enjoyable experience for guests traveling with their dogs.
Romantic Hotel
Renaissance Santiago by Marriott offers a luxurious and romantic experience with its elegant rooms and exceptional service. Guests can enjoy the hotel's spa, pool, and fine dining options, making it a perfect choice for a romantic getaway.
Hotel with Swimming Pool
Renaissance Santiago offers modern accommodations and excellent facilities, including a well-maintained swimming pool, ensuring a pleasant and relaxing stay.
Outdoor Pool
Business Hotel
The hotel features modern event venues and catering options suitable for business or social events. It offers amenities like AV capabilities and video conferencing to facilitate business meetings.
Hotel with Parking
Parking options include on-site parking with associated fees. While one source mentions complimentary private parking, most indicate paid parking. Electric car charging is available.
EV charging stations
Accessible Hotel
This hotel offers a comprehensive range of accessibility features including spacious, well-appointed rooms with roll-in showers, grab bars, and lowered beds. It also provides accessible public spaces such as ramps, elevators, a wheelchair-accessible gym, and a pool. Specific features include adjustable height hand-held shower wands, lowered electrical outlets, and visual fire alarms.
Hotel with Gym
Part of the Marriott luxury portfolio, this hotel is known for its upscale amenities. Its fitness center is anticipated to be well-equipped with a variety of cardio and strength training machines, offering a premium fitness environment.
Hotel with EV Charging Stations
As a Marriott property, it is likely to have EV charging stations, and it is a well-regarded hotel in a major city. Marriott often provides EV charging as an amenity.
5-Star Hotel
Renaissance Santiago by Marriott provides a sophisticated stay with a rooftop pool offering city views and a modern fitness center. The hotel features diverse culinary options and stylish, contemporary design throughout its premises.
Hotel with Outdoor Pool
The Renaissance Santiago features a seasonal outdoor rooftop pool. Guests can enjoy a swim with city views, making it a desirable option for those seeking an elevated pool experience.
Hotel near Nightlife Spots
Room Types
Chilean/European, Club lounge access, Guest room, 1 King BedThis room features 2 single beds or 1 king-size bed. It comes with a private bathroom with free toiletries, cable TV and air conditioning. There is a city view or a mountain view.
Chilean/European, Guest room, 1 King BedThis room offers 2 single beds or 1 extra-large double bed. It comes with a private bathroom with free toiletries, cable TV and air conditioning. There is a city view or mountain view.
Contemporary Queen RoomThis double room offers 1 double bed. It comes with a private bathroom with free toiletries, cable TV and air conditioning. There is a city view or mountain view.
Junior Suite Club Level King SuiteThis suite's special feature is the pool with a view. Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views.
Suite Governador Club Level King SuiteGuests will have a special experience as this suite provides a pool with a view. Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views.
Presidential SuitE, Club level, 1 Bedroom Presidential SuiteThe spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 1 bed.
Concierge level, Guest room, 1 QueenThe spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, heating as well as garden views. The unit has 1 bed.
Concierge level, Smaller Guest room, 2 Twin/Single Bed(s)The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, heating as well as garden views. The unit offers 2 beds.
Standard Queen Room, Guest room, 1 QueenThe spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a coffee machine, heating as well as garden views. The unit has 2 beds.
Guest room, 2 Twin/Single Bed(s)The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Nestled in one of Santiago's most desirable neighborhoods, Renaissance Santiago by Marriott stands out for its unbeatable location. Situated directly across from Parque Arauco Shopping Center, guests find themselves just minutes away from a vibrant hub of shopping and dining options. The area is praised as upscale, safe, and ideal for unwinding, making it perfect for both business trips and leisurely getaways. With proximity to the Santiago Metro, the hotel offers easy access to the rest of the city, though it is noted that some tourist sights may not be within walking distance. Visitors appreciate the serene environment and the attentiveness of the staff, while enjoying views of the mountain range and a well-decorated and clean setting. The hotel receives accolades for the friendliness of its staff, exceptional service, and top-notch facilities, ensuring a comfortable and enjoyable stay.
Breakfast
Renaissance Santiago by Marriott promises a delightful start to your day with its exceptional breakfast offerings. Guests consistently celebrate the hotel's breakfast as being very good and varied, boasting a wide array of options to cater to different tastes. From personalized attention to exquisite presentation, the dining experience is complemented by attentive staff and a relaxed atmosphere. Many reviews highlight the richness and appeal of the breakfast, with standout features such as gluten-free bread and fresh fruit selections. Guests appreciate the breakfast's variety and quality, with the selection of eggs often being the preferred choice.
The breakfast experience is further enhanced by beautiful views from the dining area and lengthy serving hours from 6.30 am to 11.00 am, allowing for a leisurely and flexible start to the day. Although some mention that the breakfast can be pricey if not included in the room rate, the overall consensus is that this meal is a beautiful and complete affair. The attention to detail in both the variety and quality of the food leaves a strong impression, making breakfast one of the most memorable parts of a stay at Renaissance Santiago.
Dinner
Renaissance Santiago by Marriott offers an impressive dining experience that guests have praised for its quality and variety. The restaurants within the hotel are frequently highlighted as being excellent, providing top-notch dining options. Guests have specifically applauded the spectacular Shinsei restaurant and the excellent Catae restaurant, both of which serve extraordinary food. The culinary offerings range from delicious Thai cuisine to very good Japanese dishes, illustrating the diversity and quality available to diners. In addition, guests have consistently enjoyed the excellent service and hospitality, complementing the delightful food experience. The breakfast buffet is also a standout feature, commonly described as fantastic. Overall, with its combination of great service, superb chefs, and a wide-ranging menu, the hotel’s dining options are highly regarded by visitors.
Rooms
At Renaissance Santiago by Marriott, guests can expect a striking combination of modern comfort and stunning views. The hotel offers stylish, well-equipped rooms that boast floor-to-ceiling windows, providing beautiful views of the cityscape and nearby mountains. Major highlights include spacious, clean, and updated rooms designed to ensure a comfortable stay.
Visitors praise the quality of the bedding, with many rooms equipped with very comfortable beds, enhancing overall relaxation. The modern facilities match the contemporary design of the rooms, contributing to a pleasant and convenient experience. Additionally, the hotel’s proximity to a mall adds to its appeal among those seeking convenience during their travels.
Although some guests have pointed out issues with room cleanliness during longer stays and occasional views that did not meet expectations, the vast majority found their accommodations superb and the service to be very good. For those seeking a blend of comfort and picturesque vistas, Renaissance Santiago presents a compelling option.
Beds
Renaissance Santiago by Marriott has received widespread praise for its exceptional beds, which guests frequently highlight as a major comfort factor. The beds are described as super comfy and of great quality, often being singled out for their superior comfort, with one guest even referring to them as the best hotel beds they've ever experienced. In addition to the quality of the beds, the hotel's rooms are noted for their comfort overall, complemented by high standards of cleanliness. The bedding and bath linens also reflect a commitment to quality, enhancing the overall guest experience. While there's mention of a worn-out mattress on a double bed, this appears to be an isolated instance in an otherwise strong collection of positive feedback. Whether for a restful night's sleep or simply unwinding after a long day, Renaissance Santiago ensures a comfortable and satisfying stay.
Cleanliness
Renaissance Santiago by Marriott has received high praise for its exceptional cleanliness, comfort, and modern facilities. Guests consistently commend the hotel for its spotless and well-maintained environment, emphasizing that rooms and common areas are very clean and comfortable. The hotel’s infrastructure, featuring mirrors that create a sense of spaciousness, contributes to its pristine appearance and offers a touch of elegance to the guests’ experience. Visitors highlight the excellent service and the attentiveness of the staff, ensuring that cleaning is thorough and meets high standards.
The hotel's location in a beautiful neighborhood adds to its appeal, facilitating easy access to Santiago's attractions while providing a serene base for travelers. Although there are remarks about occasional lapses in the cleaning schedule, they are overshadowed by the positive feedback regarding the cleanliness and upkeep of the hotel. Guests appreciate the modern and almost brand-new condition of the hotel, making it a top choice for those seeking a comfortable and clean stay in Santiago. Overall, Renaissance Santiago by Marriott stands out as a well-equipped and welcoming hotel that meets the standards of discerning travelers.
Staff
Guests at the Renaissance Santiago by Marriott consistently praise the hotel's staff for their superb service and attentiveness. The team is often described as pleasant, professional, and friendly, going above and beyond to ensure a memorable stay. Visitors note that the staff is extremely attentive to the smallest details, with a commitment to addressing every need, whether it’s at reception, during meals, or ensuring comfort throughout the hotel experience. Guests appreciate the warm and helpful nature of all employees, highlighting their dedication and efficiency. Breakfast staff, in particular, receive commendations for their excellent service. The bellboys and waitstaff contribute significantly to the overall positive experience, showcasing courtesy and offering great local advice. This exceptional level of service creates a welcoming environment, underscored by genuine kindness and professionalism across all areas of the hotel.
Spa
The Renaissance Santiago by Marriott boasts a spa that has received glowing praise from visitors for its quality and atmosphere. The spa area is described as inviting and relaxing, offering a perfect escape in the heart of the bustling city. Guests have commended the well-equipped facilities, including a very nice sauna and jacuzzi area, which add to the overall experience of relaxation and rejuvenation. The spa services are notably good, delivering an experience that many find amazing and enjoyable. Though there are a few considerations about temperature and cleanliness, the general consensus highlights the spa as a great and pleasant feature of the hotel, complementing the other amenities such as the pool and restaurant.
Pool
Nestled amidst the vibrant cityscape of Santiago, the pool at Renaissance Santiago by Marriott emerges as a noteworthy oasis. Guests consistently praise its aesthetic appeal, describing the pool as beautiful and magnificent. It offers a quiet and serene retreat, equipped with amenities such as a spa and convenient parking, which adds to the overall guest experience. However, visitors have encountered a few hiccups, such as closures due to renovations and a temporarily closed pool bar, which slightly interrupted their enjoyment. The pool is unheated, which might limit its usability during cooler seasons. Additionally, some cleanliness issues, notably pigeon droppings, have been a point of concern. Nonetheless, when operational, this pool area, along with its nearby restaurants and rooftop views, offers a delightful spot for relaxation.
Parking
Visitors to the Renaissance Santiago by Marriott should be aware that parking is not included in the standard rate, a detail that has caught some guests by surprise. The hotel's parking facilities, while available to guests, come at a premium, with many noting the additional cost as quite high. Though there have been instances of guests experiencing some flexibility with charges, these appear to be exceptions rather than the rule. Additionally, resolving any parking-related issues may not always be met with the expected proficiency. Overall, while the hotel provides parking options, the associated fees and management practices have left some guests feeling that the cost does not align with expectations for a 4-star establishment.
Yes, Renaissance Santiago by Marriott has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Renaissance Santiago by Marriott.
Yes, Renaissance Santiago by Marriott welcomes dogs.
Yes, parking facilities are available at Renaissance Santiago by Marriott.