Santiago Marriott Hotel
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Summary of reviewsSituated in the bustling yet serene neighborhood of Las Condes, Santiago Marriott Hotel boasts an excellent location with easy access to key attractions such as Parque Arauco Mall, Araucano Park and the Costanera Center. Guests appreciate the hotel's convenient connectivity to other parts of Santiago, its safety and comfortable environment and the spectacular mountain views from the spacious rooms. Particularly praised is the friendly and attentive service provided by the staff, which significantly enhances the overall guest experience.
One of the standout features is the hotel's breakfast—a varied, high-quality spread described as complete and delicious, earning accolades for its many options from fruits to eggs and breads, though some guests note the high cost. In terms of other dining options, lunch receives high marks and room service is commended for being efficient with a diverse menu, albeit with isolated complaints about pricing and menu limitations.
The rooms are largely praised for their cleanliness, spaciousness and modern design, contributing to a restful stay. Soundproofing and the picturesque views add to the rooms' appeal. Nevertheless, areas that need attention include outdated decor, occasional maintenance issues and room-specific cleanliness concerns such as dirty carpets and broken bathroom fittings.
In terms of amenities, the gym offers a good workout experience despite some maintenance and cleanliness complaints. The pool, though generally appreciated, has faced critiques about its maintenance and limited access. Parking, although secure and well-managed, incurs additional costs which several guests view unfavorably.
Family travelers find the hotel highly accommodating with specific amenities like cribs and baby strollers enhancing their stay. The beds, while often described as comfortable, are another mixed bag as some find them small or hard and improvements in this area could boost overall comfort.
The Wi-Fi service receives mixed reviews with basic free options often described as unreliable, pushing some guests to pay for better connectivity.
Despite these areas for improvement, the combination of stellar service, prime location and family-friendly amenities makes Santiago Marriott Hotel a recommendable spot for visitors. Aspects like luxurious bedding and world-class services akin to competing high-end hotels could use enhancement to firmly establish its five-star rating among guests.
Categories
One of the standout features is the hotel's breakfast—a varied, high-quality spread described as complete and delicious, earning accolades for its many options from fruits to eggs and breads, though some guests note the high cost. In terms of other dining options, lunch receives high marks and room service is commended for being efficient with a diverse menu, albeit with isolated complaints about pricing and menu limitations.
The rooms are largely praised for their cleanliness, spaciousness and modern design, contributing to a restful stay. Soundproofing and the picturesque views add to the rooms' appeal. Nevertheless, areas that need attention include outdated decor, occasional maintenance issues and room-specific cleanliness concerns such as dirty carpets and broken bathroom fittings.
In terms of amenities, the gym offers a good workout experience despite some maintenance and cleanliness complaints. The pool, though generally appreciated, has faced critiques about its maintenance and limited access. Parking, although secure and well-managed, incurs additional costs which several guests view unfavorably.
Family travelers find the hotel highly accommodating with specific amenities like cribs and baby strollers enhancing their stay. The beds, while often described as comfortable, are another mixed bag as some find them small or hard and improvements in this area could boost overall comfort.
The Wi-Fi service receives mixed reviews with basic free options often described as unreliable, pushing some guests to pay for better connectivity.
Despite these areas for improvement, the combination of stellar service, prime location and family-friendly amenities makes Santiago Marriott Hotel a recommendable spot for visitors. Aspects like luxurious bedding and world-class services akin to competing high-end hotels could use enhancement to firmly establish its five-star rating among guests.
Luxury Hotel
This well-regarded hotel provides upscale accommodations with a range of amenities. It features an outdoor pool, a fitness center, and multiple dining options, ensuring a comfortable and convenient stay for luxury travelers.
Hotel near Golf Courses
This hotel provides a comfortable and convenient stay with its proximity to major golf courses. It features spacious rooms, a fitness center, and dining options, making it suitable for golf lovers seeking both recreation and relaxation.
Hotel near Ski Resorts
Located on Av. Kennedy in eastern Las Condes, this hotel offers relatively convenient access to the main routes heading towards the ski resorts.
Hotel Taking Steps Towards Sustainability
As part of Marriott International, this hotel is committed to sustainability, integrating respect for the environment and communities into its operations. The corporate sustainability team assists guests in offsetting their carbon footprints.
Hotel with Spa
Marriott hotels are known for their excellent amenities, and the Santiago Marriott likely features a well-equipped spa. Guests can expect services such as therapeutic massages, skincare treatments, and access to relaxation areas.
Family Friendly Hotel
This hotel is a family-friendly option with spacious rooms and various amenities suitable for families. It may offer connecting rooms or suites to accommodate larger families comfortably. The hotel might also have a kids' club or babysitting services.
Dog Friendly Hotel
This hotel is pet-friendly and provides a comfortable and convenient stay for guests traveling with their dogs. The Santiago Marriott Hotel offers a range of amenities to cater to both guests and their pets.
Business Hotel
Marriott hotels are generally well-equipped for business travelers. While specific details aren't provided in the search results, it's reasonable to assume this location offers meeting spaces, business services, and comfortable accommodations suitable for business trips.
Hotel with Parking
This Marriott Hotel provides parking facilities for guests. Its location and amenities cater to travelers, ensuring parking is available.
Accessible Hotel
The Santiago Marriott Hotel is wheelchair accessible and offers accessible parking, including van parking. Accessible rooms feature roll-in showers, adapted baths, lowered sinks, and toilets with grab rails. Upper floors are accessible by elevator, ensuring ease of movement throughout the property.
Hotel with Gym
The Santiago Marriott Hotel features an extensive fitness center with a variety of equipment to cater to all fitness levels. Guests can enjoy treadmills, stationary bikes, and a full range of weight machines.
5-Star Hotel
Offers a combination of comfort and convenience with well-appointed rooms and a range of amenities. Its location near major business and entertainment venues makes it a popular choice.
Hotel with Outdoor Pool
The Santiago Marriott Hotel provides an outdoor pool. It offers a reliable outdoor swimming option within a well-known hotel brand.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Guest Reviews
Nestled in the vibrant neighborhood of Las Condes, the Santiago Marriott Hotel enjoys an outstanding reputation for its excellent location. Guests frequently highlight its proximity to key attractions such as Parque Arauco Mall, Araucano Park and the Costanera Center, making it a prime spot for both shopping and leisure activities. The central location offers convenient access to major city services and facilities, contributing to a highly favorable experience.
Visitors appreciate the hotel's tranquil environment amidst the bustling city and many describe the setting as safe and comfortable. The spacious rooms, often praised for their spectacular views of the mountains, add to the overall appeal, providing a serene retreat after a day out in the city. The hotel's strategic placement also allows for easy connectivity to other parts of Santiago, enhancing the guest experience.
Besides its prime location, the Santiago Marriott Hotel is lauded for its excellent service. The staff's friendliness and attentiveness stand out in numerous reviews, adding a personal touch that resonates well with guests. Additionally, amenities like the gym, bar and restaurant facilities receive positive remarks, contributing to the overall comfort and convenience of the stay.
Whether visiting for business, leisure or a quick getaway with a pet, the hotel's unbeatable location coupled with its luxurious facilities and exceptional service make it one of the best accommodations in Santiago.
The Santiago Marriott Hotel receives high praise for its breakfast offerings, which many guests describe as tasty, complete and incredible with a wide array of options. The breakfast is frequently mentioned as spectacular, varied and of high quality, featuring fruits, eggs, omelettes, breads and high-quality tea. Guests appreciate the pleasant and accommodating service, which enhances their dining experience.
Breakfast at the lounge is particularly noted for its variety and deliciousness. The buffet arrangement is lauded for its completeness and quality with some guests calling it phenomenal and wonderful. Attention to detail and the plentiful selection make it a standout feature of the hotel.
Nevertheless, some reviews mention the high cost of breakfast, indicating that while the quality is good, it could be considered expensive. There's occasional criticism about specific aspects such as the coffee quality or limited highchairs for children. A few guests felt the breakfast lacked variety or was too crowded at times, though these concerns are less common.
Overall, the Santiago Marriott Hotel's breakfast excels in offering a diverse and high-quality dining experience, complemented by excellent staff attention, making it a delightful start to the day for many visitors.
The Santiago Marriott Hotel offers a largely positive culinary experience with some areas for improvement, according to guest reviews. Many guests praised the delicious food and excellent cooking quality at the hotel's restaurants. Lunch, in particular, received favorable comments and the breakfast was noted for its good variety and attentive staff. The salads with fresh vegetables also stood out to diners.
However, a few guests mentioned that the Latin Grill restaurant and the lounge bar had very limited menus and there were some complaints about the restaurant's high prices and the quality of the food not meeting expectations. Room service generally received positive remarks for being quick and efficient with a diverse menu selection, although there were isolated instances of delays and cold dishes. Despite some schedule restrictions and a limited menu, the overall feedback highlights excellent food preparations and very good quality in the hotel's dining services.
Santiago Marriott Hotel offers a mix of experiences when it comes to their rooms, but several positive aspects consistently stand out. Guests appreciated the cleanliness and comfort of the rooms, highlighting their spacious and modern design that promotes a restful stay. Many praised the rooms for being soundproof and providing a tranquil environment. The view from the rooms, particularly the panoramic vistas, received favorable comments.
The staff earned commendations for their friendliness and excellent service, enhancing the overall guest experience. Room service received positive feedback, although some noted that it closed early. Amenities such as comfortable beds and well-maintained facilities were frequently mentioned, contributing to a pleasant stay.
However, some areas require improvement. Numerous guests pointed out that the rooms and decor are outdated and in need of renovation. Issues such as broken air conditioning units, outdated bathroom fittings and neglected cleanliness were recurring themes. Specific complaints included dirty carpets, broken shower curtains and poor maintenance of room furnishings. The bathroom conditions, clogged bathtubs and a smell of old sewer were noted concerns, detracting from the otherwise comfortable accommodations.
Overall, while the Santiago Marriott Hotel offers spacious and comfortable rooms with good service, there is a clear need for updates and better maintenance to meet the expectations of discerning travelers.
Santiago Marriott Hotel seems to offer a mixed experience when it comes to their beds. Many guests found the beds to be comfortable with several specifically highlighting their comfort level. Words like good, comfortable and wonderful were commonly used to describe the sleeping arrangements. However, there were some consistent issues noted by other guests. Some found the beds to be too small for two adults and others mentioned that the beds were old and moved while sleeping. Additionally, there were comments about the beds being hard and uncomfortable and some rooms featured twin beds, which may not be ideal for everyone. Despite these challenges, certain mentions also praised the luxurious nature of the beds, although it was noted that the rooms could use some updating. Overall, it appears that while many guests had a restful experience, improvements could be made to enhance bed comfort and room modernization.
Santiago Marriott Hotel receives mixed reviews regarding its cleanliness from guests. On the positive side, many appreciate the hotel's clean and comfortable rooms, highlighting the spaciousness and impeccable conditions of the accommodations. Numerous guests commend the efficient staff and their attention to cleanliness, making special mention of the enticing atmosphere and orderly sanitization of the premises.
However, several reviews indicate issues with cleanliness, especially in terms of room upkeep and common areas. Some guests encountered dirty rooms upon arrival with noticeable dust and stained carpets and complaints about improperly cleaned bathrooms were relatively frequent. The pool and common hallways also drew criticism for their lack of cleanliness. The age and maintenance of the facilities were mentioned, suggesting that certain areas of the hotel could benefit from renovations and better upkeep.
In summary, while many guests enjoyed clean and comfortable stays with supportive staff, others found the cleaning standards inconsistent, pointing to a need for enhanced attention to cleanliness and facility maintenance at the Santiago Marriott Hotel.
The staff at Santiago Marriott Hotel often garners high praise from guests with descriptions highlighting their friendliness, attentiveness and overall professionalism. The team is noted for being accommodating, even with late check-ins, ensuring a seamless and welcoming experience from the moment of arrival. Many reviewers emphasize the impeccable and excellent service provided by the staff, enhancing the overall comfort and satisfaction of the guests.
Receptionists are particularly complimented for their courteous and helpful nature, always ready to assist with any requirements. The restaurant staff also stand out for their excellent service and attentiveness. Although there are occasional remarks about isolated negative experiences, the overarching sentiment is overwhelmingly positive with guests appreciating the consistent friendliness, helpfulness and high-quality service of the hotel's personnel.
In summary, the dedicated and amicable staff at Santiago Marriott Hotel significantly contribute to the positive experiences of its guests, making their stays both comfortable and enjoyable.
The Santiago Marriott Hotel offers free Wi-Fi in the rooms, though there are mixed experiences regarding its reliability. Some guests found the Internet services to be less than satisfactory with reports of it being slow and cutting out frequently. Additional charges for faster Wi-Fi access have also been noted and guests have expressed frustration over the need to pay for better connectivity. There is limited information provided about the Wi-Fi services, contributing to some confusion. Overall, while the hotel does provide basic Wi-Fi options, its performance and the associated costs may not meet everyone's expectations.
The gym at Santiago Marriott Hotel receives mixed reviews from guests. While some find it satisfactory and even enjoyable, others express concerns about its cleanliness and maintenance. Several reviews highlight the absence of changing rooms near the pool area and note the temporary closure of the women's bathroom, leading to inconvenience. Despite these issues, when it comes to the quality of the gym itself, many guests feel that it provides a good workout experience.
The Santiago Marriott Hotel's pool area has received mixed but generally positive feedback from guests. While some appreciated the pool for being perfectly designed and providing a good space for relaxation, others highlighted issues with maintenance and cleanliness. The absence of a heated pool and the fact that both the pool and Jacuzzi are located outdoors were noted downsides and some guests mentioned the pool was not covered. A few also observed that the pool water looked somewhat cloudy or dirty, although this was less of an issue during the winter months. Additionally, the pool had a schedule, indicating limited access at certain times. Despite these concerns, many guests still found satisfaction in the pool facilities, praising them as fun and adequate. The overall experience seemed enjoyable for those prioritizing a casual swim or lounging by the water.
Visitors to the Santiago Marriott Hotel had a varied experience with the parking facilities. Many guests found the parking system to be convenient, secure and well-managed, contributing to a generally positive impression of the facility. However, there were consistent remarks regarding the extra cost for parking, as it was not included in the room rate and had to be paid separately at the service desk. This additional fee was highlighted as a negative aspect by several guests, who felt it should have been part of the overall service. Additionally, some noted the complexity and inconvenience of moving from the parking lot to the lobby with a few finding the arrangement less than ideal. Despite these issues, the hotel's excellent location and good parking practices did receive commendation.
Santiago Marriott Hotel appears to be an excellent choice for travelers with kids, consistently receiving praise for its family-friendly environment. The hotel is highly recommended for families, offering a variety of amenities to cater to their needs, such as cribs, bottle warmers and baby strollers. Guests have noted that the family suites are particularly impressive, both in terms of view and size. While some guests suggest that the hotel could be even more family-oriented, the overall experience for families seems to be positive with many highlighting the suitability for family nights and stays with younger children.
Santiago Marriott Hotel elicits mixed reactions from its guests, particularly concerning its five-star rating. While some regard it as a definitive five-star hotel, others believe it falls short of such high standards. For a hotel of this caliber, the absence of a bidet in the bathroom and the poor quality of linens and hard beds are seen as significant oversights.
The spacious rooms are appreciated and the furniture and facilities are generally functional, though not exceptional. There are notes on the service being good and the price-quality ratio aligning with five-star expectations. However, guests seem to expect more luxurious experiences, similar to those offered by competitors like the Mandarin Oriental or Ritz.
On a more positive note, the hotel's modern amenities and service oriented towards families are praised. Despite these merits, there are instances where housekeeping services and the promptness in addressing issues like replenishing mineral water or variety in fruit offerings are found wanting.
Ultimately, while the Santiago Marriott Hotel offers a strong blend of modern facilities and family-friendly services, improvements in room amenities and service responsiveness could elevate it to meet the full expectations of a five-star hotel experience.
Santiago Marriott Hotel appears to be a solid choice for business travelers looking for a convenient and efficient stay. The hotel is highly regarded for its business-oriented environment, making it an ideal spot for corporate events and work-related trips. Guests noted the very comfortable and spacious rooms, coupled with good service, which enhances the overall experience. The location is often highlighted as excellent, providing easy access for both business activities and leisure during downtime. While the general maintenance of the hotel is well-praised, some reviews mentioned that the room facilities, including furniture and the pool, felt a bit outdated. Nonetheless, the attentive service and overall comfort remain strong positive aspects for those staying for business purposes.
The Santiago Marriott Hotel provides a setting that aims for luxury with certain aspects successfully conveying this impression. The facilities are often described as luxurious, contributing to an overall sense of a high-end experience. Despite this, there are some indications that the hotel doesn't always live up to the full promise of luxury in every aspect. Guests generally appreciate the service, noting it offers high value, although certain amenities, like lunch, can be quite expensive. Overall, the hotel presents itself with many luxurious elements, though there is room for improvement to consistently meet the expectations of a truly luxury stay.
The Santiago Marriott Hotel offers a truly romantic experience perfect for couples. With a strong emphasis on maintaining perfect hygiene, guests can enjoy the comfortable rooms and quality food in a pristine environment. The hotel's romantic setting is ideal for celebrating special occasions such as wedding anniversaries. The wellness amenities further enhance the overall romantic atmosphere, making it an excellent choice for an evening filled with romance. Highly recommended for a wedding celebration, this hotel ensures that couples will have a memorable and enjoyable stay.
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Location
Visitors appreciate the hotel's tranquil environment amidst the bustling city and many describe the setting as safe and comfortable. The spacious rooms, often praised for their spectacular views of the mountains, add to the overall appeal, providing a serene retreat after a day out in the city. The hotel's strategic placement also allows for easy connectivity to other parts of Santiago, enhancing the guest experience.
Besides its prime location, the Santiago Marriott Hotel is lauded for its excellent service. The staff's friendliness and attentiveness stand out in numerous reviews, adding a personal touch that resonates well with guests. Additionally, amenities like the gym, bar and restaurant facilities receive positive remarks, contributing to the overall comfort and convenience of the stay.
Whether visiting for business, leisure or a quick getaway with a pet, the hotel's unbeatable location coupled with its luxurious facilities and exceptional service make it one of the best accommodations in Santiago.
Breakfast
Breakfast at the lounge is particularly noted for its variety and deliciousness. The buffet arrangement is lauded for its completeness and quality with some guests calling it phenomenal and wonderful. Attention to detail and the plentiful selection make it a standout feature of the hotel.
Nevertheless, some reviews mention the high cost of breakfast, indicating that while the quality is good, it could be considered expensive. There's occasional criticism about specific aspects such as the coffee quality or limited highchairs for children. A few guests felt the breakfast lacked variety or was too crowded at times, though these concerns are less common.
Overall, the Santiago Marriott Hotel's breakfast excels in offering a diverse and high-quality dining experience, complemented by excellent staff attention, making it a delightful start to the day for many visitors.
Dinner
However, a few guests mentioned that the Latin Grill restaurant and the lounge bar had very limited menus and there were some complaints about the restaurant's high prices and the quality of the food not meeting expectations. Room service generally received positive remarks for being quick and efficient with a diverse menu selection, although there were isolated instances of delays and cold dishes. Despite some schedule restrictions and a limited menu, the overall feedback highlights excellent food preparations and very good quality in the hotel's dining services.
Rooms
The staff earned commendations for their friendliness and excellent service, enhancing the overall guest experience. Room service received positive feedback, although some noted that it closed early. Amenities such as comfortable beds and well-maintained facilities were frequently mentioned, contributing to a pleasant stay.
However, some areas require improvement. Numerous guests pointed out that the rooms and decor are outdated and in need of renovation. Issues such as broken air conditioning units, outdated bathroom fittings and neglected cleanliness were recurring themes. Specific complaints included dirty carpets, broken shower curtains and poor maintenance of room furnishings. The bathroom conditions, clogged bathtubs and a smell of old sewer were noted concerns, detracting from the otherwise comfortable accommodations.
Overall, while the Santiago Marriott Hotel offers spacious and comfortable rooms with good service, there is a clear need for updates and better maintenance to meet the expectations of discerning travelers.
Beds
Cleanliness
However, several reviews indicate issues with cleanliness, especially in terms of room upkeep and common areas. Some guests encountered dirty rooms upon arrival with noticeable dust and stained carpets and complaints about improperly cleaned bathrooms were relatively frequent. The pool and common hallways also drew criticism for their lack of cleanliness. The age and maintenance of the facilities were mentioned, suggesting that certain areas of the hotel could benefit from renovations and better upkeep.
In summary, while many guests enjoyed clean and comfortable stays with supportive staff, others found the cleaning standards inconsistent, pointing to a need for enhanced attention to cleanliness and facility maintenance at the Santiago Marriott Hotel.
Staff
Receptionists are particularly complimented for their courteous and helpful nature, always ready to assist with any requirements. The restaurant staff also stand out for their excellent service and attentiveness. Although there are occasional remarks about isolated negative experiences, the overarching sentiment is overwhelmingly positive with guests appreciating the consistent friendliness, helpfulness and high-quality service of the hotel's personnel.
In summary, the dedicated and amicable staff at Santiago Marriott Hotel significantly contribute to the positive experiences of its guests, making their stays both comfortable and enjoyable.
Wi-Fi
Gym
Pool
Parking
Family
5 Star
The spacious rooms are appreciated and the furniture and facilities are generally functional, though not exceptional. There are notes on the service being good and the price-quality ratio aligning with five-star expectations. However, guests seem to expect more luxurious experiences, similar to those offered by competitors like the Mandarin Oriental or Ritz.
On a more positive note, the hotel's modern amenities and service oriented towards families are praised. Despite these merits, there are instances where housekeeping services and the promptness in addressing issues like replenishing mineral water or variety in fruit offerings are found wanting.
Ultimately, while the Santiago Marriott Hotel offers a strong blend of modern facilities and family-friendly services, improvements in room amenities and service responsiveness could elevate it to meet the full expectations of a five-star hotel experience.
Business
Luxury
Romantic
Yes, Santiago Marriott Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Santiago Marriott Hotel.
Yes, Santiago Marriott Hotel welcomes dogs.
Yes, parking facilities are available at Santiago Marriott Hotel.
Yes, Santiago Marriott Hotel has a gym.
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