Wyndham Santiago Pettra
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Summary of reviewsWyndham Santiago Pettra is highly regarded by guests for various aspects, with its prime location being a standout feature. Nestled in the tranquil neighborhood of La Dehesa, it offers an ideal setting for relaxation and exploration, with proximity to shopping malls, dining options, and major roads leading to mountain resorts and the Andes. The location provides the perfect backdrop for both adventurous outings and serene retreats.
The hotel excels in providing spacious and comfortable accommodations. The rooms are praised for their cleanliness, modern amenities, and soundproofing, ensuring a peaceful stay. While the decor and lighting receive mixed feedback, the overall room quality remains impressive, with elegant bathrooms adding to the appeal.
Dining experiences at Wyndham Santiago Pettra are notable, particularly the breakfast and dinner offerings. Breakfast is appreciated for its variety and quality, with a pleasant restaurant environment and attentive service enriching the experience, although some inconsistency in food availability is noted. Dinner at the hotel's Malakita restaurant is celebrated for its delicious Chilean cuisine and affordability, despite minor service speed issues.
The cleanliness of the hotel is another frequently praised feature, with guests consistently impressed by the spotless rooms and well-maintained facilities. The friendly and attentive hotel staff are repeatedly highlighted for their exceptional service, contributing significantly to guests' positive experiences.
While the WiFi service receives mixed reviews, with some citing connectivity issues, other amenities such as the spa and gym offer positive experiences. The spa is a highlight, offering a relaxing escape with excellent massage services and reasonable pricing. The gym, though compact, is well-equipped and appreciated by fitness enthusiasts.
The pool facilities offer both indoor and outdoor options, with the heated pool being a favorite among families, despite some maintenance concerns. Parking facilities are generally well-received for their convenience and security, although availability can be limited during events.
Overall, Wyndham Santiago Pettra emerges as a commendable destination combining comfort, modernity, and attentive service, making it an appealing choice for travelers, including families with children and pets, seeking a memorable stay near Santiago's scenic mountains.
Categories
The hotel excels in providing spacious and comfortable accommodations. The rooms are praised for their cleanliness, modern amenities, and soundproofing, ensuring a peaceful stay. While the decor and lighting receive mixed feedback, the overall room quality remains impressive, with elegant bathrooms adding to the appeal.
Dining experiences at Wyndham Santiago Pettra are notable, particularly the breakfast and dinner offerings. Breakfast is appreciated for its variety and quality, with a pleasant restaurant environment and attentive service enriching the experience, although some inconsistency in food availability is noted. Dinner at the hotel's Malakita restaurant is celebrated for its delicious Chilean cuisine and affordability, despite minor service speed issues.
The cleanliness of the hotel is another frequently praised feature, with guests consistently impressed by the spotless rooms and well-maintained facilities. The friendly and attentive hotel staff are repeatedly highlighted for their exceptional service, contributing significantly to guests' positive experiences.
While the WiFi service receives mixed reviews, with some citing connectivity issues, other amenities such as the spa and gym offer positive experiences. The spa is a highlight, offering a relaxing escape with excellent massage services and reasonable pricing. The gym, though compact, is well-equipped and appreciated by fitness enthusiasts.
The pool facilities offer both indoor and outdoor options, with the heated pool being a favorite among families, despite some maintenance concerns. Parking facilities are generally well-received for their convenience and security, although availability can be limited during events.
Overall, Wyndham Santiago Pettra emerges as a commendable destination combining comfort, modernity, and attentive service, making it an appealing choice for travelers, including families with children and pets, seeking a memorable stay near Santiago's scenic mountains.
Luxury Hotel
This luxury hotel offers luxurious rooms with city views. It features a full-service spa with massages, body treatments, and facials. Includes an outdoor pool, indoor pool, and fitness room.
Hotel near Ski Resorts
While located in Santiago, this hotel provides amenities suitable for ski travelers, such as comfortable accommodations and potentially shuttle services to nearby resorts. It allows guests to enjoy city life with convenient access to ski destinations.
Hotel for Honeymoon
This hotel offers a luxurious experience with great amenities. It's well-suited for couples looking for comfort and convenience during their honeymoon.
Hotel with Spa
This hotel likely offers a comprehensive spa experience based on the Wyndham brand's reputation for quality amenities and services. While specific spa details aren't available, Wyndham hotels often include features like massage services, saunas, and relaxation areas.
Family Friendly Hotel
This hotel offers a blend of comfort and service and is well-regarded. Its location in Santiago makes it a convenient base for exploring the city.
Dog Friendly Hotel
This hotel welcomes pets and provides a range of amenities for a comfortable stay. It is suitable for travelers who want a reliable and pet-friendly hotel option.
Hotel with Swimming Pool
This modern hotel provides comfortable accommodations and excellent facilities, including a well-maintained swimming pool, ensuring a pleasant stay for all guests.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Wyndham Santiago Pettra offers comprehensive business amenities and services. The hotel provides meeting rooms and event spaces suitable for conferences and corporate gatherings. Its facilities and services are designed to support business travelers' needs effectively.
Hotel with Parking
The hotel provides free parking on-site, which includes secure parking, valet parking, and a garage. This range of options caters to different parking preferences and enhances convenience.
Accessible Hotel
As a Wyndham property, this hotel likely provides accessible rooms and facilities. Expect features such as accessible parking, entrances, and public spaces.
Hotel with Gym
The Wyndham Santiago Pettra features a modern gym equipped with various machines and free weights. Guests can enjoy a full workout session with beautiful mountain views from the fitness area.
5-Star Hotel
This hotel offers luxurious accommodations and a range of amenities. It is known for its exceptional service and convenient location in Santiago.
Hotel with Outdoor Pool
Offers a relaxing outdoor pool area with stunning views of the surrounding landscape. The hotel also provides a spa and wellness center for added relaxation.
Hotel with Indoor Pool
An option in the Santiago area, this hotel is noted for having an indoor pool, catering to the search for hotels with this facility. Specific indoor pool quality ranking and confirmation of being located precisely in Puente Alto are not available from the provided information.
Hotel with Heated Pool
This hotel distinctively offers both a heated indoor pool and an outdoor pool, both available year-round. It features a comprehensive wellness area, including a spa with a pool circuit, sauna, and various massage services.
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Guest Reviews
Wyndham Santiago Pettra boasts an exceptional location that consistently earns praise from guests. Situated in a modern and tranquil neighborhood in La Dehesa, the hotel's position is ideal for visitors seeking a peaceful stay near the foothills of the mountain range. It's conveniently located across from the Portal Dehesa mall, providing easy access to shopping opportunities, an array of dining options, and entertainment venues like cinemas. The area is safe, monitored, and well-equipped with amenities, making it a pleasant spot for both relaxation and exploration. Guests have noted the plentiful nearby attractions including parks, clinics, supermarkets, and banks, ensuring all essential needs are within easy reach.
While the hotel is somewhat removed from Santiago’s bustling city center, its proximity to major roads ensures straightforward travel throughout the region. This makes it particularly suitable for those wishing to embark on mountain escapades, with easy access to resorts like Valle Nevado and Farellones. The location provides excellent connectivity, ideal for guests planning day trips and weekend getaways into the snow-capped Andes.
The hotel staff receives high praise for their attentive and friendly service, further enriching the guest experience. Rooms are spacious, comfortable, and well-maintained, contributing to the overall appeal of staying at Wyndham Santiago Pettra. Whether visitors seek adventure in the surrounding mountains or a serene retreat in a posh neighborhood, this hotel offers a perfect blend of comfort, accessibility, and tranquility.
The breakfast at Wyndham Santiago Pettra is generally well-received, with many guests praising its variety and quality. The array of options includes fresh fruits, pastries, breads, cakes, yogurts, and even a well-prepared omelette, contributing to its reputation as rich and complete. Guests appreciate the exceptional breakfast experience, highlighting the pleasant and ample space of the restaurant. The breakfast service is often complemented by attentive staff, enhancing the overall dining experience.
However, the reviews do have occasional mixed feedback. Some guests experienced inconsistencies in food variety and availability, particularly with pastries and specific fruits. Comments about missing products, standard options, and delays in food replenishment suggest there is room for improvement in maintaining the buffet's diversity and availability throughout the service period. Despite these occasional shortcomings, the breakfast offering at Wyndham Santiago Pettra is a strong positive aspect of the guests' stay.
Wyndham Santiago Pettra presents a dining experience that largely garners praise for its delectable cuisine and affordability. The hotel's restaurant stands out with its offerings, showcasing typical Chilean dishes with unique touches, delighting patrons with its exquisite flavors. Guests frequently commend the restaurant for its tasty and high-quality meals, noting that it provides very good dinner options at reasonable prices. Special nights like buffet evenings receive positive mentions, providing a pleasant experience filled with a variety of enjoyable dishes.
Yet, the dining experience isn't without its shortcomings. Multiple reviews highlight slow service, urging improvements in efficiency. While many guests find the food delicious, others express dissatisfaction with certain dishes, citing issues like hard bread or undercooked items. Guests also suggest enhancing the menu's variety and quality, aiming for a broader selection for each meal period, including breakfast, lunch, and dinner.
Despite some criticisms regarding service speed and food consistency, the Malakita restaurant is recommended as a worthwhile discovery for those seeking a taste of Chilean cuisine. With attentive staff and a generally pleasing ambiance, it remains a favorable choice for many visitors, complementing a stay at Wyndham Santiago Pettra.
Wyndham Santiago Pettra offers rooms that excel in comfort and spaciousness, making it a haven for guests seeking relaxation. The hotel features large rooms, sometimes equipped with two double beds, accommodating couples with ease. Guests consistently praise the comfort of the beds, highlighting their size and plushness. The rooms are noted for their cleanliness and modern amenities, including safes, coffee makers, and minibars, ensuring a convenient stay. Soundproofing adds to the tranquility, providing a peaceful atmosphere without the disturbance of external noise.
The decor and lighting of the rooms add to the elegant ambiance, although some reviews highlighted issues with insufficient room lighting. Bathrooms are generally spacious and comfortable, with some offering delightful features like hot tubs and high-pressure showers. The integration of bathrooms into rooms, however, was seen as a drawback by some guests due to privacy concerns.
Despite occasional minor issues with room amenities, such as hairdryers or pillows, the overall feedback remains positive regarding the room experiences. Guests find the hotel ideally situated with appealing views, making it an excellent choice for those wishing to stay near the mountains. With commendable service, modern facilities, and the inclusion of a satisfying breakfast, Wyndham Santiago Pettra emerges as a recommended destination. The hotel's style and architecture, combined with efficient service and a notably outstanding restaurant, create a memorable stay in a beautiful and comfortable environment.
Wyndham Santiago Pettra is well-received by guests for its bedding, often highlighted for comfort and quality. Many visitors praise the beds as very comfortable with super soft mattresses, which contribute to an enjoyable night's sleep. The pillows and sheets are generally well-regarded, adding to the overall positive impressions of the bedroom experience.
However, some guests have noted a few concerns regarding the mattresses, mentioning that they can be a bit too soft for individual preferences, and some mattresses might be considered a little old or saggy. Also, for couples sharing a bed, movement can be more noticeable, which may affect the restfulness of the sleep.
Despite these minor drawbacks, the large and quiet rooms, combined with the comfortable beds, support a restful stay. With mention of excellent service and a convenient location, Wyndham Santiago Pettra seems to provide a balanced experience for those seeking comfort during their travels, ensuring that leisure isn't hindered by minor inconveniences.
Wyndham Santiago Pettra receives high praise for its cleanliness, with numerous reviews highlighting the spotless and comfortable rooms as a standout feature. Guests consistently note the hotel's modern and well-maintained facilities, which contribute to an overall sense of tidiness and efficiency. Many visitors are impressed by the excellent cleaning standards in both the rooms and communal areas, with specific mentions of the pleasant and pristine common spaces.
Despite some isolated comments regarding cleaning oversights in certain bathrooms and hallways, the general consensus remains positive. The hotel's ideal location and the courteous and accommodating staff further complement the appeal of the clean environment, providing guests with a serene and welcoming atmosphere. The cleanliness, combined with modern amenities and friendly service, makes Wyndham Santiago Pettra a highly recommended choice for travelers seeking comfort and tranquility.
The reviews of the Wyndham Santiago Pettra paint a vivid picture of an establishment where the staff truly shine. Guests frequently highlight the kindness and attentiveness that seem to be pervasive among the hotel team. From the reception to the dining areas, the staff are lauded for being exceptionally friendly and accommodating, with individual employees like Ernesto, Mr. José, and Victor Bueno mentioned for going above and beyond in their service. The restaurant staff receive praise for their welcoming demeanor and ability to enhance dining experiences with their courteous service and gourmet culinary offerings. Despite a few instances of less favorable interactions, the overall consensus holds the staff's dedication to guest satisfaction in high regard. Their willingness to assist, attention to detail, and genuine warmth create a welcoming atmosphere that stands out as the hallmark of this hotel.
Wyndham Santiago Pettra receives mixed feedback regarding its WiFi service. On the positive side, some guests compliment the hotel for having great and fast internet, which works very well in certain areas, making it a convenient option for those needing reliable connectivity during their stay. The free WiFi is noted as a positive aspect, adding to the value of the guest experience.
Conversely, other guests have reported significant issues with the WiFi, particularly in common areas and hotel rooms, where the connection is prone to frequent disconnections and weakness. Some even describe the internet environment as poor, lamenting their inability to work from the rooms due to the quality of the service. Connectivity issues are repeatedly mentioned, highlighting a need for improvements to match expectations for a hotel of this caliber. Overall, while there are instances of fast and efficient internet service, there are notable inconsistencies that may affect guest satisfaction.
Wyndham Santiago Pettra is celebrated for its enchanting spa experience, offering a tranquil escape for guests seeking relaxation and rejuvenation. The spa's pool, often described as delightful, provides a serene atmosphere, although there have been mentions of excessive chlorine levels impacting some visitors. The spa itself is noted for its cozy ambiance, where expert masseuses deliver excellent services like relaxation and hot stone massages with remarkable skill. Guests commend the spa's comprehensive offerings, with a range of therapies and treatments available that cater to various needs.
Quality attention, reasonable pricing, and well-maintained facilities make the spa a highlighted feature of the hotel. Its small but functional heated pool and good sauna add to the alluring spa amenities, providing an excellent respite for travelers. While the spa's pool temperature fluctuates occasionally, particularly on Mondays, the overall experience remains satisfying for many.
Despite limited booking availability for spa services and staff occasionally seeming in a hurry to close, the spa maintains a reputation for excellence among visitors. The combination of a lovely spa atmosphere, highly recommended massage services, and reliable gym facilities makes Wyndham Santiago Pettra an ideal choice for a relaxing getaway. Though there are limited restaurant options nearby, the wonderful spa services ensure guests leave feeling revitalized and content.
The gym at Wyndham Santiago Pettra leaves a somewhat mixed impression on guests, with several positive aspects highlighted. Many visitors praise the gym for being very well-equipped and top-notch, noting that the facility maintains a good standard for fitness enthusiasts. Despite its smaller size, the gym area has been described as good, with some guests appreciating the presence of a sauna alongside the gym amenities. The staff's kindness is noted, enhancing the overall experience for visitors.
However, there are some areas where the gym could improve. Guests have pointed out that the gym hours are not clearly communicated, which can cause inconvenience for those trying to plan their workouts. Additionally, some reviews mention the gym being a bit limited in terms of the equipment available, with a residential style noted in its setup. Missing items and a general sense of lacking machines suggest that upgrades could enhance the facility. Overall, while the gym receives largely positive feedback, there are suggestions for clearer communication and enhanced equipment offerings.
The Wyndham Santiago Pettra offers a mixed experience when it comes to its pool facilities. Guests generally appreciate the presence of both indoor and outdoor pools, often highlighted for their appeal and the available heated options. Many find the heated pool to be a pleasant and enjoyable experience, especially for families. Located in a good area with attentive staff, the hotel's pools add to the convenience and overall ambiance of the stay.
However, some guests note that the pools often require better maintenance. Complaints about cleanliness and water quality, such as the presence of hair and murkiness, are common. The maintenance schedule can sometimes restrict access, and the early closure times for the heated pool are a point of contention. Temperature issues are another recurring concern, with several visitors finding the pool temperatures too cold for their liking. Additionally, limited space for sun loungers and the requirement of swim caps can detract from relaxation by the poolside.
Overall, while the pool facilities at the Wyndham Santiago Pettra have their positive moments, some areas could benefit from improvements to align better with the expectations of a high-end hotel.
Wyndham Santiago Pettra gets favorable remarks for its parking facilities, which many guests describe as excellent, good, and very convenient. The hotel offers free parking, which is included in the stay rate, and visitors appreciate the secure and monitored underground parking. The location of the parking is also seen as very advantageous, adding to the overall convenience for guests. However, there are a few concerns worth noting. Parking can be limited, and on one occasion, parking preferences were reportedly given to event attendees rather than hotel guests. Additionally, there is mention of an incident involving damage to a vehicle without proper notification. Despite these issues, the parking facilities as a whole are generally well-received, providing a comfortable and secure environment for most visitors.
Wyndham Santiago Pettra is an exceptional choice for families traveling with children and pets, striking a balance between comfort and convenience. Families find the hotel perfect for both a weekend getaway and a longer stay, thanks to its safe and inviting atmosphere. Strategically located near shopping centers, parks, and entertainment options like cinemas, it provides easy access to a wide array of activities. The family-friendly amenities include spacious rooms that accommodate everyone comfortably, and the heated pool is particularly popular among guests with children. While there are suggestions for a children's menu and more entertainment for kids, the overall experience is praised for its cleanliness, excellent service, and peaceful ambiance. The attentive and welcoming staff contribute positively to the experience, ensuring that families have a memorable stay. With its convenient location and well-maintained facilities, this hotel is highly recommended for families visiting Santiago.
Wyndham Santiago Pettra presents a mix of experiences for its guests. While it boasts commendable facilities and excellent services, many feel it falls short of the five-star standard it claims. The restaurant on the ground floor receives praise for its pleasant atmosphere and expertly crafted dining options, with varied and tasty food offerings, including a distinguished lobster with syrah. Guests often highlight the breakfast as both varied and impeccable, though some find it underwhelming for a hotel of supposed high caliber.
Despite good services and culinary experiences, several areas have been found lacking by guests, such as the rooms and certain aspects of service, which have not always met the lofty expectations associated with a five-star rating. The hotel's pool area and spa are perceived as somewhat outdated, pointing to a need for refurbishment. Overall, while some elements shine, especially the dining experience, many believe that the hotel does not quite reach the full excellence expected from a five-star establishment.
Wyndham Santiago Pettra offers a pleasant experience for business travelers, combining modern amenities with practicality. This well-located hotel provides a peaceful environment away from the bustling downtown, making it ideal for professionals seeking tranquility. The lobby stands out with its beautiful and comfortable setting, perfect for unwinding or catching up on work. Guests appreciate the comfortable, spacious, and clean rooms, along with a very good breakfast that ensures a great start to the day. The restaurant services meet the needs of business meetings and meals. Despite some service concerns noted by guests, many highlight the hotel's excellent value for money, making it a suitable choice for business travelers looking for a good balance of service and comfort.
Wyndham Santiago Pettra offers guests the luxury of heated outdoor and indoor pools, providing a welcome respite during the Chilean winters. Several reviewers appreciated the presence of these pools, noting the luxury they add to the hotel's amenities. While the concept of a heated pool is often associated with relaxation and warmth, some guests felt the temperature of the water was cooler than expected, describing it as lukewarm or even cold. Additionally, certain guests remarked on an unpleasant odor and cloudiness in the water, which might detract from the overall experience. Despite these observations, the pools remain an integral part of the hotel's appeal, especially during chilly months.
Wyndham Santiago Pettra offers guests an appealing option for indoor swimming, with a climate-controlled pool area that many find pleasant. Visitors appreciate the presence of both indoor and outdoor pools, enhancing relaxation and leisure options during their stay. However, there are a few notes to consider: some guests have noticed that the indoor pool water is not heated, which might be a bit cooler than expected. Additionally, there are occasional mentions of the pool needing more attention to maintenance and cleaning. While the spa’s pool could have a strong chlorine presence, the overall ambiance of the indoor area provides a nice addition to the hotel's offerings.
Wyndham Santiago Pettra offers guests a luxurious experience with its spacious and elegant facilities, providing comfort and scenic mountain views. Guests frequently praise the hotel's impeccable cleanliness and modern design, highlighting its upscale interiors and first-class amenities. The accommodations, particularly the suites, are noted for their size and comfort, featuring amenities such as spacious jacuzzis that contribute to a relaxing stay. The service generally receives positive mentions, especially the wonderful service and spectacular breakfast offerings, which enhance the overall experience. However, some reviews indicate that while the hotel is luxurious, it may not fully meet the expectations of a five-star hotel, noting sporadic service issues and suggesting room for improvement in certain areas. Despite these occasional drawbacks, the hotel remains a popular choice, appreciated for presenting an incredible rate for a hotel of such category.
Wyndham Santiago Pettra offers a mixed experience for those seeking a romantic retreat. Many guests highlight it as an excellent choice for a couple's getaway, describing their stays as pleasant and relaxing. The hotel's tranquil setting seems to contribute to its appeal for couples looking to unwind. With amenities like an in-room jacuzzi, it caters to romantic city escapes, making it ideal for special celebrations such as wedding anniversaries. While the overall experience leans towards being positive, some guests noted areas that lacked a romantic touch. For instance, the breakfast experience felt more corporate than cozy for some, and the separate sauna facilities for men and women were viewed as inconvenient. Despite these aspects, the hotel largely remains a favored option for couples seeking a romantic interlude.
Location Show Map
Location
While the hotel is somewhat removed from Santiago’s bustling city center, its proximity to major roads ensures straightforward travel throughout the region. This makes it particularly suitable for those wishing to embark on mountain escapades, with easy access to resorts like Valle Nevado and Farellones. The location provides excellent connectivity, ideal for guests planning day trips and weekend getaways into the snow-capped Andes.
The hotel staff receives high praise for their attentive and friendly service, further enriching the guest experience. Rooms are spacious, comfortable, and well-maintained, contributing to the overall appeal of staying at Wyndham Santiago Pettra. Whether visitors seek adventure in the surrounding mountains or a serene retreat in a posh neighborhood, this hotel offers a perfect blend of comfort, accessibility, and tranquility.
Breakfast
However, the reviews do have occasional mixed feedback. Some guests experienced inconsistencies in food variety and availability, particularly with pastries and specific fruits. Comments about missing products, standard options, and delays in food replenishment suggest there is room for improvement in maintaining the buffet's diversity and availability throughout the service period. Despite these occasional shortcomings, the breakfast offering at Wyndham Santiago Pettra is a strong positive aspect of the guests' stay.
Dinner
Yet, the dining experience isn't without its shortcomings. Multiple reviews highlight slow service, urging improvements in efficiency. While many guests find the food delicious, others express dissatisfaction with certain dishes, citing issues like hard bread or undercooked items. Guests also suggest enhancing the menu's variety and quality, aiming for a broader selection for each meal period, including breakfast, lunch, and dinner.
Despite some criticisms regarding service speed and food consistency, the Malakita restaurant is recommended as a worthwhile discovery for those seeking a taste of Chilean cuisine. With attentive staff and a generally pleasing ambiance, it remains a favorable choice for many visitors, complementing a stay at Wyndham Santiago Pettra.
Rooms
The decor and lighting of the rooms add to the elegant ambiance, although some reviews highlighted issues with insufficient room lighting. Bathrooms are generally spacious and comfortable, with some offering delightful features like hot tubs and high-pressure showers. The integration of bathrooms into rooms, however, was seen as a drawback by some guests due to privacy concerns.
Despite occasional minor issues with room amenities, such as hairdryers or pillows, the overall feedback remains positive regarding the room experiences. Guests find the hotel ideally situated with appealing views, making it an excellent choice for those wishing to stay near the mountains. With commendable service, modern facilities, and the inclusion of a satisfying breakfast, Wyndham Santiago Pettra emerges as a recommended destination. The hotel's style and architecture, combined with efficient service and a notably outstanding restaurant, create a memorable stay in a beautiful and comfortable environment.
Beds
However, some guests have noted a few concerns regarding the mattresses, mentioning that they can be a bit too soft for individual preferences, and some mattresses might be considered a little old or saggy. Also, for couples sharing a bed, movement can be more noticeable, which may affect the restfulness of the sleep.
Despite these minor drawbacks, the large and quiet rooms, combined with the comfortable beds, support a restful stay. With mention of excellent service and a convenient location, Wyndham Santiago Pettra seems to provide a balanced experience for those seeking comfort during their travels, ensuring that leisure isn't hindered by minor inconveniences.
Cleanliness
Despite some isolated comments regarding cleaning oversights in certain bathrooms and hallways, the general consensus remains positive. The hotel's ideal location and the courteous and accommodating staff further complement the appeal of the clean environment, providing guests with a serene and welcoming atmosphere. The cleanliness, combined with modern amenities and friendly service, makes Wyndham Santiago Pettra a highly recommended choice for travelers seeking comfort and tranquility.
Staff
Wi-Fi
Conversely, other guests have reported significant issues with the WiFi, particularly in common areas and hotel rooms, where the connection is prone to frequent disconnections and weakness. Some even describe the internet environment as poor, lamenting their inability to work from the rooms due to the quality of the service. Connectivity issues are repeatedly mentioned, highlighting a need for improvements to match expectations for a hotel of this caliber. Overall, while there are instances of fast and efficient internet service, there are notable inconsistencies that may affect guest satisfaction.
Spa
Quality attention, reasonable pricing, and well-maintained facilities make the spa a highlighted feature of the hotel. Its small but functional heated pool and good sauna add to the alluring spa amenities, providing an excellent respite for travelers. While the spa's pool temperature fluctuates occasionally, particularly on Mondays, the overall experience remains satisfying for many.
Despite limited booking availability for spa services and staff occasionally seeming in a hurry to close, the spa maintains a reputation for excellence among visitors. The combination of a lovely spa atmosphere, highly recommended massage services, and reliable gym facilities makes Wyndham Santiago Pettra an ideal choice for a relaxing getaway. Though there are limited restaurant options nearby, the wonderful spa services ensure guests leave feeling revitalized and content.
Gym
However, there are some areas where the gym could improve. Guests have pointed out that the gym hours are not clearly communicated, which can cause inconvenience for those trying to plan their workouts. Additionally, some reviews mention the gym being a bit limited in terms of the equipment available, with a residential style noted in its setup. Missing items and a general sense of lacking machines suggest that upgrades could enhance the facility. Overall, while the gym receives largely positive feedback, there are suggestions for clearer communication and enhanced equipment offerings.
Pool
However, some guests note that the pools often require better maintenance. Complaints about cleanliness and water quality, such as the presence of hair and murkiness, are common. The maintenance schedule can sometimes restrict access, and the early closure times for the heated pool are a point of contention. Temperature issues are another recurring concern, with several visitors finding the pool temperatures too cold for their liking. Additionally, limited space for sun loungers and the requirement of swim caps can detract from relaxation by the poolside.
Overall, while the pool facilities at the Wyndham Santiago Pettra have their positive moments, some areas could benefit from improvements to align better with the expectations of a high-end hotel.
Parking
Family
5 Star
Despite good services and culinary experiences, several areas have been found lacking by guests, such as the rooms and certain aspects of service, which have not always met the lofty expectations associated with a five-star rating. The hotel's pool area and spa are perceived as somewhat outdated, pointing to a need for refurbishment. Overall, while some elements shine, especially the dining experience, many believe that the hotel does not quite reach the full excellence expected from a five-star establishment.
Business
Heated Pool
Indoor Pool
Luxury
Romantic
Yes, Wyndham Santiago Pettra has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Wyndham Santiago Pettra.
Yes, Wyndham Santiago Pettra welcomes dogs.
Yes, parking facilities are available at Wyndham Santiago Pettra.
Yes, Wyndham Santiago Pettra has a gym.
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