Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsIbis Santiago Las Condes Manquehue is favorably reviewed for its strategic location in the vibrant Las Condes district of Santiago. Guests appreciate its proximity to transportation hubs like the Manquehue subway station, shopping centers such as Parque Arauco and a variety of restaurants and commercial sectors. The neighborhood’s safe and tranquil atmosphere further adds to the hotel's appeal, making it an ideal choice for both tourists and business travelers.
The breakfast experience receives mixed feedback. Many guests praise the breakfast for its delicious and abundant offerings, highlighting the well-stocked and clean buffet areas. Specific compliments are given for the quality of the coffee and the freshness of the food. However, some guests note a lack of variety and protein options, issues with organization and slow replenishment of items, as well as occasional shortages of tables during busy times. The separate charge for breakfast, which is not consistently included in the room rate and inadequate signage also contribute to some dissatisfaction.
Dinner experiences at the hotel's restaurant are similarly mixed. While the friendly and professional staff, along with a pleasant ambiance, earn praise, issues such as slow service, limited menu variety and lack of room service detract from the overall experience. The restaurant's early closing time also poses a challenge for late arrivals. Nevertheless, the quality of the pizza and the warmth of the staff are noted as bright spots.
Room reviews are varied with some guests appreciating the cleanliness and comfort of well-maintained accommodations. However, many find the rooms small and cramped with noise isolation being a common issue. Maintenance concerns, such as malfunctioning air conditioning and bathroom cleanliness, are also mentioned. Despite these drawbacks, the hotel's friendly staff and prime location are consistently highlighted as positives.
Cleanliness of the hotel overall is commendable with many guests noting clean rooms, bathrooms and common areas. Housekeeping is often praised for its efficiency and friendliness. Yet, some guests do report specific issues, such as mold in showers and overlooked cleaning tasks, indicating inconsistencies in housekeeping standards.
Guest interactions with the staff are largely positive with numerous mentions of attentive, helpful and friendly service. However, there are occasional reports of slow check-in processes and unresponsive service, suggesting a need for more consistent training and standards.
The Wi-Fi service at the hotel appears to require significant improvement with many guests reporting issues like intermittent connectivity, slow speeds and difficulties in accessing the internet in their rooms. This is particularly problematic for business travelers.
Parking facilities receive positive feedback for their convenience, ease of access and security. However, some guests find the connection between the parking lot and the hotel inconvenient and better signage is suggested.
Families find the hotel generally accommodating with family rooms available and a family-friendly environment. However, the absence of specific family-oriented amenities like children's menus or cribs, as well as occasional space constraints in family rooms, are areas for improvement.
The beds at the hotel receive mixed reviews. While some guests find them comfortable and conducive to a good night's sleep, others report issues such as noisy, creaky and small beds, as well as problems with bedding quality and hygiene.
In summary, ibis Santiago Las Condes offers a basic yet functional lodging option with a prime location and friendly staff, making it suitable for short stays. However, areas such as breakfast variety and service, room size and amenities and Wi-Fi quality present opportunities for improvement to enhance the overall guest experience. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
This hotel is a budget-friendly option that welcomes pets. It provides basic amenities and a convenient location, making it suitable for travelers with dogs looking for an affordable stay.
Hotel with EV Charging Stations
Guests can find EV charging stations at this hotel, making it a suitable choice for electric car users.
Hotel near Ski Resorts
Family Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Room Types
Standard Queen RoomThis double room features a flat-screen cable TV and air conditioning.
Standard Queen Room with Child BedThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Standard Twin RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Superior Plug & Play Room with Queen Size BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
7.2
Good
Location
Located in the vibrant Las Condes district of Santiago, the ibis Santiago Las Condes hotel enjoys overwhelmingly positive feedback regarding its strategic and convenient location. Guests consistently praise the hotel's proximity to key transportation hubs, particularly the nearby Manquehue subway station, which provides easy access to various parts of the city.
This well-placed hotel is appreciated for being in a safe and tranquil neighborhood, close to shopping centers such as Parque Arauco and Apumanque, as well as numerous restaurants and commercial sectors. The connectivity offers a balance of leisurely and business conveniences, making it ideal for tourists and business travelers alike.
Aside from its advantageous location, which affords guests the convenience of exploring Santiago by foot or public transport, guests frequently mention the comfortable and clean accommodations. The neighborhood’s calm, secure atmosphere also adds to the hotel's appeal, ensuring a restful stay.
Overall, the hotel’s excellent location, coupled with clean facilities and attentive staff, makes it a prime choice for visitors looking to explore Santiago with ease and comfort.
Breakfast
Guests at ibis Santiago Las Condes have shared mixed opinions about the breakfast provided by the hotel. On the positive side, many visitors appreciated the breakfast for being good, delicious and abundant. They noted that the variety of items offered was satisfactory with well-stocked and clean buffet areas, making it a pleasant experience. Several reviewers mentioned specific commendations such as the quality of the coffee and the freshness of the food, which added to their overall dining satisfaction.
However, there were notable areas where breakfast service could use improvement. Some guests mentioned the lack of variety and protein options with repeated offerings leading to monotonous choices. Issues such as poor organization, slow replenishment of items and shortage of tables during busy times were also flagged by several visitors. Concerns about the quality of certain food items, including instances of cold eggs and stale bread, detracted from some guests' experiences.
In terms of logistics, some guests were dissatisfied that breakfast was not included in the room rate and found the separate charge to be high for the value received. There were also complaints about inadequate signage and information regarding whether breakfast was included, contributing to some confusion.
Overall, while the breakfast at ibis Santiago Las Condes has received praise for specific aspects such as variety and taste, consistent issues with organization, variety and value for money indicate room for improvement to meet the diverse expectations of its guests.
Dinner
The dinner experience at Ibis Santiago Las Condes Manquehue receives mixed feedback from guests. Reviewers frequently highlight the slow service at the restaurant, noting on several occasions that it closes quite early, often leaving late arrivals with limited dining options. Many point out the limited variety on the menu and the lack of room service as significant drawbacks with some guests mentioning that the food arrived cold or lacked flavor.
On a positive note, the restaurant staff generally receive commendation for their friendliness and professionalism, even though they seem overwhelmed during busy times, which could explain some of the service delays. The restaurant ambiance is generally appreciated with some guests enjoying the terrace for dinner. Also, the pizza receives specific praise for its quality.
Nevertheless, reviewers consistently suggest that the restaurant could benefit from expanding its menu to include more diverse options, such as meat dishes or accommodating dietary needs like gluten-free meals. There is also a call for improvements in the value for money with some guests feeling that the prices do not justify the portions or quality of food provided.
Overall, while the dining experience at Ibis Santiago Las Condes Manquehue has its high points, significant areas for improvement remain, particularly in menu variety, service speed and consistency in food quality.
Rooms
The rooms at Ibis Santiago Las Condes Manquehue are consistently described as small and cramped with many guests finding them uncomfortable for longer stays or for individuals of taller stature. Despite the limited space, some rooms are praised for being clean and comfortable with well-kept and modern amenities in line with the standard expectations of the Ibis brand.
Guests highlighted the clean facilities and comfortable beds, although pillows were often mentioned as uncomfortable and some guests advised bringing their own. Noise isolation appears to be an issue with many reporting noise from hallways and neighboring rooms. Basic amenities are provided, but many felt the lack of essentials such as extra towels, a mini-fridge and sufficient toiletries like soap and shampoo detracted from the overall experience.
Maintenance issues, such as malfunctioning air conditioning, dripping water and bathroom cleanliness, were noted by several guests. Additionally, the absence of telephones in rooms means guests have to go down to reception for any inquiries, which some found inconvenient.
The hotel's location receives positive remarks, as well as the friendly and efficient staff at reception. Despite the small room sizes, guests often found the rooms sufficiently clean and functional for short stays. However, for a better value experience, an upgrade in room size and amenities, as well as enhanced maintenance and noise control, would be beneficial.
Beds
Reviews of the beds at ibis Santiago Las Condes reveal a mixed experience for guests. Many highlighted the comfort of the beds with several mentioning they found their beds very comfortable and conducive to a good night's sleep. Cleanliness of the mattresses was also appreciated by a few guests. However, a significant number of reviews pointed out issues such as beds being noisy and creaky, which disrupted their sleep. The size of the beds was another common critique with numerous mentions of beds being too small and narrow, leading to discomfort.
Some guests noted that the mattresses were either too hard or too soft and others found the quality of bedding, including pillows and blankets, lacking. Requests for additional pillows and cushions were not always fulfilled and some reported poor hygiene and unpleasant smells from bedding. Several guests also experienced beds that were unstable or broken, which negatively impacted their stay. Overall, while some guests had a comfortable experience, there's a clear need for improvements in bed quality and amenities at the hotel.
Cleanliness
The cleanliness reviews of ibis Santiago Las Condes present a diverse range of opinions, highlighting both strengths and areas for improvement. While many guests appreciate clean rooms, tidy and comfortable spaces and a consistently good level of general housekeeping throughout the hotel, others have raised concerns about specific cleanliness issues.
Positive comments often emphasize the overall cleanliness of the rooms, bathrooms and common areas. Many guests have noted that the facilities are generally clean, well-organized and maintained to a satisfactory standard. Housekeeping efficiency is frequently mentioned with some guests praising the staff for their dedication and friendliness.
However, there are notable discrepancies in guest experiences. Several reviews cite specific cleanliness problems, particularly in bathrooms, including issues like mold in showers, dirty edges and unpleasant odors. The cleanliness of the hallways and the presence of spider webs in shower doors also concern some guests. Specific instances of dirt, dust and overlooked cleaning tasks, such as chewing gum stuck on lamps and unclean glassware, detract from the overall experience for some visitors.
These mixed reviews suggest that while the hotel generally maintains a reasonable standard of cleanliness, there are inconsistencies that can impact the guests' comfort. Improving the thoroughness of bathroom cleaning and ensuring consistent attention to detail in housekeeping services would likely address many of the noted concerns and enhance the overall stay for future guests.
Staff
Visitors to 'ibis Santiago Las Condes' have shared a mix of experiences when it comes to interactions with the hotel staff. Many guests highlighted the staff's friendliness, attentiveness and helpfulness, particularly noting warm receptions and courteous treatment. Several reviews praised the excellent attention provided by the reception, cleaning and restaurant staff with specific mentions of staff members like Mr. Gonzalo and the ladies at the check-in desk.
However, the reviews also indicate some inconsistencies in service quality. While numerous guests found the staff to be kind and welcoming, others reported issues such as slow check-in processes, unfriendly receptionists and unresponsive service via communication channels like WhatsApp. Some noted specific instances of poor experiences, describing certain staff members as hostile or lacking in empathy.
In summary, the general sentiment leans towards positive interactions with many guests appreciating the hospitality and support provided by the staff. Yet, it's evident that there is room for improvement, especially in terms of consistency and training to ensure all staff members meet the hotel’s service standards.
Wi-Fi
Guests of the ibis Santiago Las Condes have shared varying experiences with the hotel's Wi-Fi. While there are positive mentions of the Wi-Fi being very good, the overall consensus suggests numerous issues. Guests frequently reported problems such as intermittent connectivity, slow speeds and difficulty accessing the Wi-Fi in their rooms. For business travelers, these issues might be particularly problematic, as some found the connection unreliable for work purposes. Complaints also included the Wi-Fi not functioning on certain floors, needing frequent reconnections and poor signal strength. Furthermore, some guests mentioned not receiving the Wi-Fi password or the provided password not working. Overall, the Wi-Fi service appears to need significant improvement to meet the expectations and needs of hotel guests.
Parking
Visitors to ibis Santiago Las Condes frequently highlight the hotel's convenient parking options. Many appreciated the availability and ease of access to the parking area, noting it as a significant advantage. The parking facilities are generally considered sufficient, secure and free, providing a hassle-free experience for guests with vehicles.
However, some challenges were mentioned. The connection between the parking lot and the hotel is not straightforward, sometimes requiring guests to go around to access the hotel. This can be inconvenient, especially when the parking elevators are non-operational. Signage for the parking area could be improved to better guide guests. Furthermore, the clarity regarding the parking fees seems inconsistent; some guests were surprised by additional charges, indicating a need for better information at booking and during check-in.
Despite some minor inconveniences and occasional confusion about fees, the overall impression is that the parking at ibis Santiago Las Condes adds to the convenience and overall positive experience of staying at the hotel.
Family
The 'ibis Santiago Las Condes' generally appears to cater to families but lacks explicit family-oriented services and amenities. Guests have mentioned that the hotel features family rooms with an extra bed for children, signaling a familial atmosphere. These rooms can sometimes feel cramped, especially for those traveling with multiple children. However, the bedding and bath arrangements were deemed suitable for a short stay.
Families have appreciated the family-friendly environment with staff who seem attuned to the needs of those traveling with young ones. Yet, some found the children’s beds uncomfortable and pointed out the absence of children's menus or cribs. The hotel does offer amenities like ample parking and family bedding that add to the convenience.
Despite some setbacks like occasional elevator malfunctions and the necessity to book multiple rooms for larger families, the overall experience for families appears decent, making it a feasible option for short stays.
3 Star
Located in the bustling Las Condes district, ibis Santiago Las Condes offers a basic yet functional lodging option that is well-suited for short trips or stopover stays. The hotel operates within the price-quality expectations typical of a budget-friendly, three-star establishment, providing fair value for money. Guests frequently mention the clean rooms and standard Ibis amenities, making it a predictable choice for those familiar with the brand.
The hotel's facilities and services are practical but can come across as too simplistic with some noting the small room sizes and minimal bedding. Although cleanliness generally meets the standard three-star level, some reviews suggest that it could be improved to better align with the expected standards.
The hotel's restaurant menu could benefit from a more diverse offering, specifically meat options, enhancing the overall dining experience. Despite the basic setup, the hotel manages to offer good value for its location, which is considered excellent. Responsive customer service and a straightforward approach to hospitality make it a reliable option for budget-conscious travelers.
Overall, ibis Santiago Las Condes fulfills the role of a low-cost, functional place to stay, particularly for those looking for a standard, no-frills experience in a central location. However, for travelers seeking more luxury or extensive amenities, it might fall short of expectations.
Business
The Ibis Santiago Las Condes Manquehue is recognized as a practical choice for business travelers, primarily due to its strategic location. Situated near a range of business centers and conveniently close to stores, the subway and the business district, it offers an optimal base for blending business with leisure. Guests have praised the hotel for its tranquility and functional accommodation, noting that it meets the essential needs of business travelers.
The hotel is described as offering good and efficient services at a price that is competitive with other hotels in the area. However, some reviews mention the rooms are small and basic, which may not suit all business travelers' needs. The hotel lobby and café facilities have been noted as areas that could be improved to better serve those working on the go. Nevertheless, there's an executive feel to the decoration and rooms, adding a professional touch to the overall stay.
Overall, the hotel's best attribute remains its prime location, making it a convenient and safe choice for both business and entertainment purposes.
Accessible
The hotel, 'ibis Santiago Las Condes Manquehue', offers a range of essential accessibility features suitable for guests with disabilities. The location is particularly favorable, being close to the metro station and offices in the area, which makes it convenient for short stays. Wheelchairs are allowed and the facilities generally offer good access for disabled guests. The value for money is appreciated, indicating an accessible enough experience for the cost.
However, there are areas for improvement such as the maintenance of the paint and the quality of the television. Bathroom hygiene could also use some attention with reports of spider webs on the shower doors. Additionally, there are no emergency lights and some amenities, like room phones and USB ports, are missing. The absence of face towels and insufficient pillows have also been noted. While the hotel is good enough for wheelchair access, those with more limited mobility may find it less suitable. Despite some limitations, the overall accessibility and location make it a practical choice for many travelers.
No, ibis Santiago Las Condes doesn't have any pool.
No, a spa isn't available at ibis Santiago Las Condes.
Yes, ibis Santiago Las Condes welcomes dogs.
Yes, parking facilities are available at ibis Santiago Las Condes.