ibis Santiago Providencia
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Summary of reviewsThe 'Ibis Santiago Providencia' hotel is highly acclaimed for its exceptional location, centrally situated in Providencia. Guests laud its proximity to major attractions, dining options and public transportation, particularly the nearby Manuel Montt metro station. The safe and bustling neighborhood, teeming with restaurants, bars and shops, adds to its appeal, making it a favorable choice for both tourists and business travelers. Despite some remarks about the need for updates, the combination of comfort, affordability and prime positioning aligns the hotel with guests' preferences, enriching their Santiago experience.
The breakfast at the hotel generally receives favorable reviews with guests appreciating the variety and freshness of the offerings. The buffet is described as complete and hearty with fresh fruits, delicious bread and good coffee being notable mentions. However, some guests feel the breakfast could offer more variety, especially in pastries and cereals and criticize its high cost, suggesting it could be improved for better value.
While the dining experience, particularly dinner, receives praise for the quality of food and pleasant restaurant ambiance, guests consistently point out the lack of variety, service delays and occasional issues with food temperature. These factors somewhat detract from what could be a highly commendable dining experience.
The rooms, though clean and equipped with comfortable beds, are frequently noted for their small size and need for better maintenance. Issues such as inadequate ventilation, mold in showers and dated furnishings are common complaints. Despite these drawbacks, the hotel manages to maintain a level of cleanliness that some guests appreciate, suggesting that focused efforts could further enhance the room quality.
Cleanliness overall is recognized positively by some guests, who commend spotless rooms and consistent daily housekeeping. Yet, others observe insufficient detailed cleaning and occasional issues with bathroom mold and dust, indicating room for improvement in maintaining consistent cleanliness standards.
The hotel staff generally earn high marks for their friendliness and attentiveness, although reports of occasional unkind or unresponsive behavior and understaffing indicate inconsistency in service quality. Training and better staffing could elevate the overall guest experience.
Wi-Fi at the hotel is sufficient for basic internet needs but faces criticism for frequent disconnections, slow speeds and unstable connections, especially with certain devices. This suggests the potential for enhancing the connectivity infrastructure.
The parking facilities, appreciated for their security and convenience, come with challenges like accessibility issues, unreliable gate systems and additional charges, highlighting areas where improvement can be made for a smoother guest experience.
For families, the hotel offers a welcoming environment with attentive staff and accessible rooms but faces challenges with room space and availability of certain amenities like cribs. Despite these limitations, families generally find their stays pleasant and comfortable.
Lastly, the vibrant neighborhood surrounding the hotel is praised for its lively nightlife with numerous bars and restaurants, enhancing the guest experience with ample evening entertainment options.
In summary, 'Ibis Santiago Providencia' leverages its strategic location, friendly staff and reasonable amenities to provide a satisfactory stay for guests, though there is room for improvement in dining variety, room maintenance and Wi-Fi connectivity.
Categories
The breakfast at the hotel generally receives favorable reviews with guests appreciating the variety and freshness of the offerings. The buffet is described as complete and hearty with fresh fruits, delicious bread and good coffee being notable mentions. However, some guests feel the breakfast could offer more variety, especially in pastries and cereals and criticize its high cost, suggesting it could be improved for better value.
While the dining experience, particularly dinner, receives praise for the quality of food and pleasant restaurant ambiance, guests consistently point out the lack of variety, service delays and occasional issues with food temperature. These factors somewhat detract from what could be a highly commendable dining experience.
The rooms, though clean and equipped with comfortable beds, are frequently noted for their small size and need for better maintenance. Issues such as inadequate ventilation, mold in showers and dated furnishings are common complaints. Despite these drawbacks, the hotel manages to maintain a level of cleanliness that some guests appreciate, suggesting that focused efforts could further enhance the room quality.
Cleanliness overall is recognized positively by some guests, who commend spotless rooms and consistent daily housekeeping. Yet, others observe insufficient detailed cleaning and occasional issues with bathroom mold and dust, indicating room for improvement in maintaining consistent cleanliness standards.
The hotel staff generally earn high marks for their friendliness and attentiveness, although reports of occasional unkind or unresponsive behavior and understaffing indicate inconsistency in service quality. Training and better staffing could elevate the overall guest experience.
Wi-Fi at the hotel is sufficient for basic internet needs but faces criticism for frequent disconnections, slow speeds and unstable connections, especially with certain devices. This suggests the potential for enhancing the connectivity infrastructure.
The parking facilities, appreciated for their security and convenience, come with challenges like accessibility issues, unreliable gate systems and additional charges, highlighting areas where improvement can be made for a smoother guest experience.
For families, the hotel offers a welcoming environment with attentive staff and accessible rooms but faces challenges with room space and availability of certain amenities like cribs. Despite these limitations, families generally find their stays pleasant and comfortable.
Lastly, the vibrant neighborhood surrounding the hotel is praised for its lively nightlife with numerous bars and restaurants, enhancing the guest experience with ample evening entertainment options.
In summary, 'Ibis Santiago Providencia' leverages its strategic location, friendly staff and reasonable amenities to provide a satisfactory stay for guests, though there is room for improvement in dining variety, room maintenance and Wi-Fi connectivity.
Hotel Taking Steps Towards Sustainability
This hotel has a sustainability certification.
Dog Friendly Hotel
This hotel is a budget-friendly option in Providencia that welcomes pets. It provides basic amenities and a convenient location, making it suitable for travelers with dogs looking for an affordable stay.
Hotel near Nightlife Spots
Situated in Providencia, this hotel provides access to a variety of nightlife choices, from dance clubs to rooftop bars. The area is known for its mix of casual and upscale entertainment.
Accessible Hotel
This hotel features accessible rooms with roll-in showers, toilets, and grab bars. It offers accessible parking, accessible common bathrooms, and automatic doors. The hotel is wheelchair accessible, has an elevator, and provides a wheelchair-accessible path of travel.
3-Star Hotel
Located in Providencia, this Ibis hotel provides standard accommodations and essential services for travelers. Its location offers convenient access to local attractions and business areas.
Hotel near Ski Resorts
Family Friendly Hotel
Hotel with Parking
Guest Reviews
The 'Ibis Santiago Providencia' hotel enjoys high praise for its exceptional location, consistently highlighted in guest reviews. Positioned centrally in the heart of Providencia, it provides quick access to various attractions, dining options and public transportation, particularly the Manuel Montt metro station, just steps away. Guests appreciate the safe and bustling neighborhood, featuring numerous restaurants, bars and shops within a short walking distance. The proximity to San Cristobal Park and other green spaces is another frequent commendation.
The hotel's location makes it an ideal choice for tourists, offering easy connectivity across Santiago and placing visitors near popular sights. It's also favored for business stays due to its closeness to the city's commercial hubs and ease of access to the airport. Despite occasional remarks about the hotel's need for updates, the combination of comfort, affordability and prime positioning within a vibrant district makes it a recommended spot for various types of travelers. Overall, guests emphasize that the convenience of the location greatly enhances their experience, making the Ibis Santiago Providencia a notable option in the city.
At ibis Santiago Providencia, the breakfast experience generally receives positive feedback, highlighted by its variety and freshness. Guests often appreciate the diverse offerings, including fresh fruits, delicious bread and good coffee. The buffet breakfast is noted to be very complete, hearty and capable of catering to various tastes. Some reviews mention that the breakfast is the highlight of the stay with exceptional service from the dining staff enhancing the experience.
However, there are some areas where improvements have been suggested. A number of guests feel that the variety could be further expanded, particularly regarding pastries and cereals. Additionally, there are occasional reports of logistical issues, such as delays in replenishing items and a limited number of tables, leading to wait times during busy periods. Some guests have also remarked on the high cost of breakfast relative to the inclusions and quality with a few noting that the breakfast was not part of the room rate.
Overall, the breakfast at ibis Santiago Providencia is considered good and meets the needs of most guests, though there is room for enhancement in terms of variety, service efficiency and pricing.
The dining experience at ibis Santiago Providencia garners mixed reviews with a generally favorable nod towards the food quality but numerous complaints about service and variety. Diners frequently praise the restaurant for its delicious and well-prepared meals, noting that both lunch and dinner options are satisfying and reasonably priced compared to other nearby restaurants. Additionally, the inviting atmosphere of the restaurant and reception area is highlighted, making it a pleasant spot to enjoy a meal or a drink in the evening.
However, there are recurring issues that guests encounter. The service, particularly during dinner, often suffers from delays and a lack of promptness with instances where only one waiter is available. Furthermore, the menu is criticized for its lack of variety, which leaves some guests wanting more options. Issues with food temperature and the limited late-night kitchen service also detract from the overall dining experience.
Breakfast, while tasty, is considered overpriced by some and there are additional remarks on the absence of sweet options and the unexpected high cost of coffee. Despite the favorable reviews of the food itself, the dining service could benefit from increased efficiency and expanded menu offerings to better cater to the needs of all guests.
The rooms at ibis Santiago Providencia are consistently categorized as small, which may not be ideal for guests seeking spacious accommodations. The rooms and bathrooms, while functional, are often described as requiring better maintenance and more thorough cleaning. Several issues, such as loose shower doors, mold in showers and a lack of basic amenities like minibar refrigerators and toiletries, have been pointed out.
Guests found the rooms to lack adequate ventilation and lighting, sometimes leading to problems with humidity and bad odors. Additionally, maintenance concerns are recurrent with old furnishings and finishes showing visible signs of deterioration, including cracked tiles and shabby floor joints.
Despite these drawbacks, room cleanliness is often praised, albeit with several noting that the cleanliness is inconsistent. In terms of comfort, the beds and room utilities generally meet expectations with some guests appreciating the blackout curtains and orderly setup. However, many felt that the value for money was lacking due to the small size and limited facilities in the rooms.
Overall, while the rooms serve their purpose for short stays, improvements in maintenance and amenities could significantly enhance the guest experience at this hotel.
It appears that the beds at ibis Santiago Providencia have received a mix of opinions from guests, though the majority of the feedback leans towards the positive side. Many guests have highlighted that the beds are very comfortable and perfect for resting after a long day. Phrases like comfortable bed, comfy bed and very comfortable bed appear frequently, suggesting that many visitors experienced a good night's sleep. The rooms, albeit sometimes small, are noted to be comfortable, adding to the overall restful atmosphere.
However, not all guests were equally satisfied. Some reviews mention issues such as mattresses being too soft, sinking in the middle or being very worn out. There were also comments about beds being too small or narrow for two people, which might be a consideration for couples. A few guests found the additional beds, especially for children, uncomfortable and difficult to assemble.
There were also instances where guests reported inconsistencies like beds lacking sheets or having worn bedding, thin mattresses and hard pillows. Some even experienced squeaking noises and discomfort due to the softness of the beds. Despite these drawbacks, many still appreciated the comfort provided by the beds.
In summary, while the beds at ibis Santiago Providencia generally receive positive feedback for their comfort, some guests did encounter issues that affected their sleep quality. The hotel seems to offer a comfortable and warm sleeping experience, though there's room for improvement in bed maintenance and consistency.
The feedback on cleanliness for the ibis Santiago Providencia hotel presents a mixed picture from guest reviews. While many guests praised the hotel for its clean and well-maintained rooms, others highlighted significant cleanliness issues. Numerous positive remarks were made about spotless rooms and good bedroom and bathroom cleanliness with some even describing the cleaning as 10/10 or very clean and organized. Additionally, the inclusion of a daily housekeeping service was appreciated, contributing to a comfortable stay for many.
However, there were also consistent complaints about room cleanliness needing improvement. Issues cited included dirty bathrooms with mold, dust and hair from previous guests, dirty windows and a lack of detailed cleaning. Several guests mentioned that the cleaning appeared superficial and not thorough with some rooms having a bad smell upon entry. The cleanliness of common areas, such as hallways and carpets, also fell short in some instances, being described as dirty and poorly maintained.
Overall, while the hotel received commendations for cleanliness from some guests, there is a clear indication that significant improvements are necessary to meet the expectations of all visitors.
Reviews of 'ibis Santiago Providencia' reflect a mixed experience with the hotel staff. On the positive side, guests frequently mention the friendliness and helpfulness of the staff. Terms like "super friendly," "kind and attentive," and "excellent service" repeatedly appear, highlighting the warm and welcoming demeanor of many team members, particularly those at reception and in the dining areas. The night shift staff and security personnel also receive praise for their courteous and professional behavior.
However, the feedback is not universally positive. Some guests report instances of unkind or unresponsive staff behavior. Complaints include slow or poor service in certain areas, such as wake-up calls and dining services, as well as issues with insufficient staffing levels, resulting in overwhelmed employees and inconsistent service quality. Specific incidents of rude or dismissive behavior, particularly at reception, are noted as areas needing improvement.
Overall, while many guests appreciate the general friendliness and assistance provided by the staff at 'ibis Santiago Providencia,' there are clear indications that staff training and service consistency require attention to enhance the overall guest experience.
The Wi-Fi experience at 'ibis Santiago Providencia' appears to be a mixed bag. Guests appreciated the fact that Wi-Fi is available in all rooms and included in the stay, describing the connection as okay with good coverage across the hotel. When it worked, it was seamless, reliable and offered decent speed for basic internet needs, highlighting value for money in these cases.
However, many guests reported significant challenges with the Wi-Fi. Issues ranged from very slow speeds, frequent disconnections and unstable connections to outright failures in connecting to the internet, particularly with smart TVs and Apple devices. Some rooms seemed to suffer more with bad reception or no signal at all. These frequent disruptions caused considerable inconvenience with the connection dropping repeatedly and internet access being described as terrible in several instances.
Overall, while the Wi-Fi may suffice for light browsing and general use when it's working, travelers requiring a stable and faster connection for more demanding tasks might find it problematic. For those encountering issues, guest services were available to assist, albeit with limitations in resolving the connectivity problems comprehensively.
Guests have mixed feelings about the parking situation at the Ibis Santiago Providencia hotel. On the positive side, many appreciated the availability of private, secure and indoor parking, which is a much-valued amenity in the city center. The parking, when functional, is seen as good and quite convenient, adding to the overall stay experience.
However, several guests reported various challenges. The most common issue was the difficulty in accessing the parking lot with some describing it as narrow and complex to navigate. Additionally, the parking gate system was unreliable and the elevator designated for parking was often out of service, forcing guests to use stairs.
There were also concerns about additional charges for parking. Multiple reviews mentioned discrepancies between the parking fees quoted during booking and the actual charges upon arrival, causing some frustration. The parking was on a first-come, first-served basis, which could lead to further inconvenience for guests.
Overall, while the provided parking facilities have several positives, there are significant areas for improvement in accessibility, reliability and pricing transparency.
ibis Santiago Providencia offers an excellent family experience with a welcoming and safe atmosphere. Guests frequently mention the friendly and attentive staff who go above and beyond to accommodate families, including providing wheelchair-accessible rooms and additional amenities when needed. The hotel appears to be comfortable for those traveling with small children, including features like an additional small bed and a non-slip shower floor.
However, there are several mentions of the rooms being quite cramped, particularly those designated as family rooms. This limited space often made it difficult to move around, especially for families with young children or those needing extra amenities like cribs, which were not always available despite being advertised.
While the overall environment is considered child-friendly and safe, some reviews suggest the need for improvements, such as better bathroom facilities for children and the inclusion of a dedicated kids' corner. Despite these space and equipment limitations, families generally left with positive impressions, appreciating the hotel's efforts to ensure a pleasant stay for guests of all ages.
The area around ibis Santiago Providencia is vibrant with a variety of options for nightlife enthusiasts. The hotel's location is advantageous with many entertaining bars and fantastic restaurants within close reach, making it an ideal spot for dining and evening outings. Guests praised the abundance of bars and pubs nearby, which contribute to the lively nighttime atmosphere. Additionally, the proximity to a subway station on a busy avenue enhances accessibility to various city hotspots. Despite the excitement, some mentioned the nightlife being both safe and quiet, though occasional noise disturbances were noted due to the active surrounding area. Overall, the hotel's neighborhood offers a blend of gastronomic delights and nightlife activities, perfect for those looking to explore Santiago's evening scene.
Ibis Santiago Providencia generally provides a good value for money in a three-star experience. Guests have noted that it covers the basics adequately, making it a suitable option for short stays. It is often praised for its comfortable rooms that, despite showing some signs of aging, remain functionally adequate. The price-quality ratio is considered fitting by many visitors, who find the facilities typical of a three-star hotel.
However, there are also areas for improvement. Some guests have pointed out the lack of certain amenities, such as bidets in the bathrooms and the inability to charge drinks and breakfast to the room. Others have noted that the service does not always meet the expectations set by the hotel's rating.
The rooms could use some updates and better upkeep to enhance the overall experience. Suggestions for additional blankets and headrests have been mentioned to improve comfort. Despite these drawbacks, the hotel still holds potential as a three-star option, especially with some small upgrades and better maintenance.
The ibis Santiago Providencia emerges as a practical choice for business travelers, offering a range of amenities tailored to professional needs. Its location is conveniently close to many working places and other key destinations, making commuting hassle-free. Guests have noted that the hotel provides excellent value with a standout cost-benefit ratio and competitive price-quality offering. The rooms are described as comfortable, clean and peaceful with adequate space and internet facilities that meet the demands of a working traveler. Work surfaces in the rooms are designed with functionality in mind, adding to the hotel's appeal for those on business trips.
Though some guests reported issues such as trouble with invoice generation and check-in problems, the overall experience remains positive for business stays. The staff, while generally trained to cater to business travelers, received mixed reviews regarding empathy and friendliness. Nonetheless, the hotel stands out for its practical features and reasonable pricing, making it a viable option for those traveling for work.
The 'ibis Santiago Providencia' offers a mixed experience in terms of accessibility for guests with disabilities. The hotel provides convenient parking with good accessibility for those with reduced mobility and features rooms specifically designed for disabled guests. The location is advantageous, being accessible to the metro and public transportation, which makes getting around easy. Furthermore, the facilities are within walking distance from key spots, providing a short walk to notable areas and enhancing overall convenience.
Reception and check-out services are straightforward, which adds to the ease of the stay. However, several challenges remain. There are frequent issues with booking and payment problems have been reported. The comfort level of the rooms, especially those adapted for disabled people, could be improved. Specific concerns include bathrooms being very small and dirty, limited towels in family rooms and some rooms lacking elevators, making accessibility difficult. The accessible rooms have high and uncomfortable toilet seats, which may not be suitable for all disabled guests.
While the reception staff is generally accommodating, the hotel has a limited number of rooms for disabled individuals and sometimes, appropriate rooms are not provided. Nonetheless, the wheelchair ramp availability and the general accessibility make it somewhat suitable for elderly guests and brief stays. The hotel's three-star rating suggests modest accommodations, adequate for short visits but with room for improvements in overall accessibility and comfort for disabled guests.
The ibis Santiago Providencia hotel is well-regarded for its pet-friendly environment. Guests frequently highlight the hotel's warm reception towards pets, signifying a genuinely dog-friendly atmosphere where pets are welcomed very well. The staff's friendliness and helpfulness towards pets further enhance the experience. While the hotel allows animals and maintains a general dog-friendly policy, some guests noted the small size of the additional bed provided for pets and mentioned an extra charge for pets, though specifics were not indicated. Overall, the hotel's dog-friendly nature, combined with its prime location, makes it a convenient choice for travelers with pets.
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Location
The hotel's location makes it an ideal choice for tourists, offering easy connectivity across Santiago and placing visitors near popular sights. It's also favored for business stays due to its closeness to the city's commercial hubs and ease of access to the airport. Despite occasional remarks about the hotel's need for updates, the combination of comfort, affordability and prime positioning within a vibrant district makes it a recommended spot for various types of travelers. Overall, guests emphasize that the convenience of the location greatly enhances their experience, making the Ibis Santiago Providencia a notable option in the city.
Breakfast
However, there are some areas where improvements have been suggested. A number of guests feel that the variety could be further expanded, particularly regarding pastries and cereals. Additionally, there are occasional reports of logistical issues, such as delays in replenishing items and a limited number of tables, leading to wait times during busy periods. Some guests have also remarked on the high cost of breakfast relative to the inclusions and quality with a few noting that the breakfast was not part of the room rate.
Overall, the breakfast at ibis Santiago Providencia is considered good and meets the needs of most guests, though there is room for enhancement in terms of variety, service efficiency and pricing.
Dinner
However, there are recurring issues that guests encounter. The service, particularly during dinner, often suffers from delays and a lack of promptness with instances where only one waiter is available. Furthermore, the menu is criticized for its lack of variety, which leaves some guests wanting more options. Issues with food temperature and the limited late-night kitchen service also detract from the overall dining experience.
Breakfast, while tasty, is considered overpriced by some and there are additional remarks on the absence of sweet options and the unexpected high cost of coffee. Despite the favorable reviews of the food itself, the dining service could benefit from increased efficiency and expanded menu offerings to better cater to the needs of all guests.
Rooms
Guests found the rooms to lack adequate ventilation and lighting, sometimes leading to problems with humidity and bad odors. Additionally, maintenance concerns are recurrent with old furnishings and finishes showing visible signs of deterioration, including cracked tiles and shabby floor joints.
Despite these drawbacks, room cleanliness is often praised, albeit with several noting that the cleanliness is inconsistent. In terms of comfort, the beds and room utilities generally meet expectations with some guests appreciating the blackout curtains and orderly setup. However, many felt that the value for money was lacking due to the small size and limited facilities in the rooms.
Overall, while the rooms serve their purpose for short stays, improvements in maintenance and amenities could significantly enhance the guest experience at this hotel.
Beds
However, not all guests were equally satisfied. Some reviews mention issues such as mattresses being too soft, sinking in the middle or being very worn out. There were also comments about beds being too small or narrow for two people, which might be a consideration for couples. A few guests found the additional beds, especially for children, uncomfortable and difficult to assemble.
There were also instances where guests reported inconsistencies like beds lacking sheets or having worn bedding, thin mattresses and hard pillows. Some even experienced squeaking noises and discomfort due to the softness of the beds. Despite these drawbacks, many still appreciated the comfort provided by the beds.
In summary, while the beds at ibis Santiago Providencia generally receive positive feedback for their comfort, some guests did encounter issues that affected their sleep quality. The hotel seems to offer a comfortable and warm sleeping experience, though there's room for improvement in bed maintenance and consistency.
Cleanliness
However, there were also consistent complaints about room cleanliness needing improvement. Issues cited included dirty bathrooms with mold, dust and hair from previous guests, dirty windows and a lack of detailed cleaning. Several guests mentioned that the cleaning appeared superficial and not thorough with some rooms having a bad smell upon entry. The cleanliness of common areas, such as hallways and carpets, also fell short in some instances, being described as dirty and poorly maintained.
Overall, while the hotel received commendations for cleanliness from some guests, there is a clear indication that significant improvements are necessary to meet the expectations of all visitors.
Staff
However, the feedback is not universally positive. Some guests report instances of unkind or unresponsive staff behavior. Complaints include slow or poor service in certain areas, such as wake-up calls and dining services, as well as issues with insufficient staffing levels, resulting in overwhelmed employees and inconsistent service quality. Specific incidents of rude or dismissive behavior, particularly at reception, are noted as areas needing improvement.
Overall, while many guests appreciate the general friendliness and assistance provided by the staff at 'ibis Santiago Providencia,' there are clear indications that staff training and service consistency require attention to enhance the overall guest experience.
Wi-Fi
However, many guests reported significant challenges with the Wi-Fi. Issues ranged from very slow speeds, frequent disconnections and unstable connections to outright failures in connecting to the internet, particularly with smart TVs and Apple devices. Some rooms seemed to suffer more with bad reception or no signal at all. These frequent disruptions caused considerable inconvenience with the connection dropping repeatedly and internet access being described as terrible in several instances.
Overall, while the Wi-Fi may suffice for light browsing and general use when it's working, travelers requiring a stable and faster connection for more demanding tasks might find it problematic. For those encountering issues, guest services were available to assist, albeit with limitations in resolving the connectivity problems comprehensively.
Parking
However, several guests reported various challenges. The most common issue was the difficulty in accessing the parking lot with some describing it as narrow and complex to navigate. Additionally, the parking gate system was unreliable and the elevator designated for parking was often out of service, forcing guests to use stairs.
There were also concerns about additional charges for parking. Multiple reviews mentioned discrepancies between the parking fees quoted during booking and the actual charges upon arrival, causing some frustration. The parking was on a first-come, first-served basis, which could lead to further inconvenience for guests.
Overall, while the provided parking facilities have several positives, there are significant areas for improvement in accessibility, reliability and pricing transparency.
Family
However, there are several mentions of the rooms being quite cramped, particularly those designated as family rooms. This limited space often made it difficult to move around, especially for families with young children or those needing extra amenities like cribs, which were not always available despite being advertised.
While the overall environment is considered child-friendly and safe, some reviews suggest the need for improvements, such as better bathroom facilities for children and the inclusion of a dedicated kids' corner. Despite these space and equipment limitations, families generally left with positive impressions, appreciating the hotel's efforts to ensure a pleasant stay for guests of all ages.
Nightlife
3 Star
However, there are also areas for improvement. Some guests have pointed out the lack of certain amenities, such as bidets in the bathrooms and the inability to charge drinks and breakfast to the room. Others have noted that the service does not always meet the expectations set by the hotel's rating.
The rooms could use some updates and better upkeep to enhance the overall experience. Suggestions for additional blankets and headrests have been mentioned to improve comfort. Despite these drawbacks, the hotel still holds potential as a three-star option, especially with some small upgrades and better maintenance.
Business
Though some guests reported issues such as trouble with invoice generation and check-in problems, the overall experience remains positive for business stays. The staff, while generally trained to cater to business travelers, received mixed reviews regarding empathy and friendliness. Nonetheless, the hotel stands out for its practical features and reasonable pricing, making it a viable option for those traveling for work.
Accessible
Reception and check-out services are straightforward, which adds to the ease of the stay. However, several challenges remain. There are frequent issues with booking and payment problems have been reported. The comfort level of the rooms, especially those adapted for disabled people, could be improved. Specific concerns include bathrooms being very small and dirty, limited towels in family rooms and some rooms lacking elevators, making accessibility difficult. The accessible rooms have high and uncomfortable toilet seats, which may not be suitable for all disabled guests.
While the reception staff is generally accommodating, the hotel has a limited number of rooms for disabled individuals and sometimes, appropriate rooms are not provided. Nonetheless, the wheelchair ramp availability and the general accessibility make it somewhat suitable for elderly guests and brief stays. The hotel's three-star rating suggests modest accommodations, adequate for short visits but with room for improvements in overall accessibility and comfort for disabled guests.
Dog Friendly
No, ibis Santiago Providencia doesn't have any pool.
No, a spa isn't available at ibis Santiago Providencia.
Yes, ibis Santiago Providencia welcomes dogs.
Yes, parking facilities are available at ibis Santiago Providencia.
No, ibis Santiago Providencia doesn't have a gym.
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