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Summary of reviewsAPA Hotel & Resort Sapporo presents itself as an accommodating and convenient option for a range of travelers, while particularly excelling in areas beneficial for families and business travelers. Located a bit outside downtown Sapporo, the hotel is an appealing choice for those with vehicles due to its free parking. Public transportation options, including a free shuttle to Susukino Station and a bus service to the city center and airport, also bolster its accessibility. The surrounding amenities like restaurants, supermarkets and AEON Mall, along with proximity to sites like Jozankei hot springs and Mount Moiwa Ski Resort, contribute to guest satisfaction.
The hotel's breakfast buffet offers a wide variety of dishes, including local specialties such as sashimi and seafood, in a spacious venue. While some guests find the breakfast luxurious, others note that certain dishes could be improved and consider it somewhat overpriced. Dinner options are convenient with guests appreciating the on-site izakaya and nearby restaurants. However, the quality and availability of the on-site dining options receive mixed reviews.
Rooms are generally praised for their spaciousness and cleanliness with high ceilings, well-maintained bathrooms and inviting lighting frequently mentioned. The addition of hot springs and public baths further enhances the experience. Nevertheless, occasional issues with mattress softness, dust and temperature control have been noted. The hotel's overall cleanliness is upheld by many guests, though there are reports of certain areas needing more attention.
The staff at APA Hotel & Resort Sapporo are highlighted as a major asset, frequently described as kind, polite and helpful. Their efficiency and friendliness contribute significantly to the positive atmosphere of the hotel. A few inconsistencies with less experienced staff are mentioned but do not overshadow the generally excellent service.
Families find the hotel especially accommodating with amenities geared towards children and larger rooms suitable for families or groups. The communal baths, separate bathtub and toilet and the availability of yukatas for children enhance the family-friendly environment. Despite the hotel's distance from central transport hubs, its child-oriented features and overall value make it a popular choice for family stays.
Compliments about the comfortable beds, luxurious feel and practical amenities such as USB charging ports are common, although some guests find the mattresses too soft. The overall value is emphasized by many, highlighting the high-quality service and facilities provided at affordable rates. The efficient public bath and free parking add to the cost-effectiveness of the stay, making it a recommended option for travelers seeking good value.
For business travelers, the hotel offers specific conveniences like the large public bath, efficient check-in/check-out processes and a business-oriented shuttle service. Multilingual support and comprehensive breakfast options are additional advantages, easing the demands of business travel and contributing to a high level of guest satisfaction.
In summary, APA Hotel & Resort Sapporo stands out as a comfortable, well-located hotel offering excellent value, particularly for families and business travelers, despite some areas requiring improvements in quality and maintenance. Show more
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Family Friendly Hotel
APA Hotel & Resort Sapporo is noted as a family hotel. It is equipped with amenities suitable for both adults and children and is known for offering a comfortable environment for family vacations.
Business Hotel
3-Star Hotel
Room Types
Twin Room - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room provides air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 2 beds.
Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room offers air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 2 beds.
Twin Room - Breakfast Included - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 2 beds.
Twin Room - Breakfast Included - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 2 beds.
Triple Room - SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 3 beds.
Triple Room - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 3 beds.
Triple Room - Breakfast Included - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room offers air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 3 beds.
Triple Room - Breakfast Included - SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room provides air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 3 beds.
Single Room - SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This single room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 1 bed.
Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room features air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit has 1 bed.
Single Room - Breakfast Included - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room features air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit has 1 bed.
Single Room - Breakfast included - SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned single room provides a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 1 bed.
Quadruple Room - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This quadruple room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 4 beds.
Quadruple Room - SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 4 beds.
Quadruple Room - Breakfast Included - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 4 beds.
Premier Triple Room - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room features air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 3 beds.
Quadruple Room - Breakfast Included - SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This quadruple room is air-conditioned and features a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 4 beds.
Premier Twin Room - Breakfast Included - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room features air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 2 beds.
Premier Triple Room - Breakfsat Included - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 3 beds.
Premier Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 1 bed.
Premier Single Room - Breakfast Included - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This single room is air-conditioned and features a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 1 bed.
Premier Quadruple Room - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit offers 4 beds.
Premier Quadruple Room - Breakfast Included - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 4 beds.
Premier Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 2 beds.
Single Room - Breakfast + Dinner Included - SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 1 bed.
Single Room - Breakfast + Dinner Included - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room features air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit has 1 bed.
Premier Single Room - Breakfast + Dinner Included - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit has 1 bed.
Twin Room - Breakfast + Dinner Included - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room provides air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 2 beds.
Twin Room - Breakfast + Dinner Included - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 2 beds.
Premier Twin Room - Breakfast + Dinner Included - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room offers air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 2 beds.
Triple Room - Breakfast + Dinner Included - SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This triple room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and yukata. The unit has 3 beds.
Triple Room - Breakfast + Dinner Included - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room provides air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 3 beds.
Premier Triple Room - Breakfast + Dinner Included - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room provides air conditioning, an electric kettle, a carpeted floor, yukata and a flat-screen TV. The unit offers 3 beds.
Quadruple Room - Breakfast + Dinner Included - SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room provides air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 4 beds.
Quadruple Room - Breakfast + Dinner Included - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room provides air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit offers 4 beds.
Premier Quadruple Room - Breakfast + Dinner Included - Non-SmokingThe quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room offers air conditioning, an electric kettle, a carpeted floor, yukata, as well as a flat-screen TV. The unit has 4 beds.
Guest Reviews
8.1
Very Good
Location
Located a bit away from downtown Sapporo, APA Hotel & Resort Sapporo provides a pleasant environment with various nearby amenities, making it an ideal choice for travelers with cars. The hotel offers free parking and is easily accessible for those driving. The availability of a free shuttle to Susukino Station and a convenient bus service to Sapporo city center and the airport adds to its appeal for guests reliant on public transportation.
Despite the distance from central Sapporo and major train stations— requiring about a 40-minute walk or a bus ride— the vicinity boasts numerous conveniences. Guests appreciate the proximity to restaurants, supermarkets, AEON Mall and other commercial facilities, which contribute to a comfortable stay.
For visitors interested in exploring Jozankei hot springs, Mount Moiwa Ski Resort or attending events at the Makomanai Ice Arena, the location proves advantageous. While the facilities may show signs of aging, the helpful staff and comfortable rooms offer a satisfactory experience. Overall, APA Hotel & Resort Sapporo is a convenient base for activities on the outskirts of Sapporo, particularly for those traveling with their own transportation.
Breakfast
The breakfast at APA Hotel & Resort Sapporo receives mixed reviews from guests. On the positive side, many appreciate the wide variety of dishes offered at the breakfast buffet, including local Japanese specialties like sashimi and seafood items. The buffet is touted as being abundant and satisfying with some guests finding it luxurious and more extravagant than expected. The breakfast venue is spacious, allowing diners to eat without feeling rushed.
However, there are notable criticisms as well. The quality of some dishes, particularly the side dishes and miso soup, is often perceived as subpar with complaints about food being cold or overly salty. The breakfast is also considered expensive by several guests with a few mentioning that the price does not match the quality offered. Moreover, issues of crowding and slow food replenishment during peak times have been reported, leading to frustrations among diners.
Overall, while the breakfast offers a broad selection and has a luxurious feel to some, improvements in food quality, temperature and pricing could enhance the overall breakfast experience for guests.
Dinner
The dinner experience at APA Hotel & Resort Sapporo generally offers a mix of convenience and taste with several dining options both within and near the hotel. Guests appreciated the izakaya on the first floor for its delicious dishes and the ease of returning to their rooms afterward. Having dining options inside the hotel, such as the seafood restaurant, was particularly convenient, especially for those who preferred not to venture outside. Additionally, the presence of neighboring restaurants provided more variety for dining.
However, there were mixed reviews about the on-site restaurant. Some found it overpriced and the food quality subpar, while others described it as tasty with good ingredients. Concerns were also raised regarding the limited availability of dinner options, such as the absence of the previously offered dinner buffet and the necessity of reservations for the izakaya due to its popularity.
Amenities like in-room massage services and a Häagen-Dazs vending machine added to the overall experience. While positive comments highlighted the convenience and flavor of the hotel's dining options, some issues with service, pricing and limited availability were noted as areas for improvement.
Rooms
The rooms at APA Hotel & Resort Sapporo receive largely positive feedback from guests, who frequently highlight the spaciousness and cleanliness of their accommodations. Many reviews compliment the room size, noting that rooms are generally larger than expected and comfortable. Additionally, guests appreciate the well-maintained and welcoming environment with several pointing out bright and inviting lighting, as well as a sense of cleanliness upon arrival.
Several reviews mention the separate bathroom as a nice feature and some guests appreciate the high ceilings that add to the feeling of spaciousness. The availability of hot springs and public baths also adds to the positive experience with some guests finding them particularly enjoyable during their stay.
However, there are a few areas for improvement. Some guests find the mattresses too soft and there are occasional issues with room cleanliness, such as dust and peeling wallpaper. Temperature control is another concern with some rooms being too hot or lacking proper air conditioning. Additionally, noise from neighboring rooms and plumbing can sometimes be an issue due to thin walls.
Despite these drawbacks, the majority of guests find the rooms comfortable and well worth the price, especially appreciating the room size and cleanliness. The hotel’s amenities, such as various TV programs and peaceful environment, contribute to an overall pleasant stay.
Beds
The bed experience at APA Hotel & Resort Sapporo garners mixed reactions. Several guests found the beds to be incredibly comfortable, describing them as luxurious, soft and fluffy without being excessively so. The comfort extends to the pillows with many appreciating the availability of two types with adjustable heights, adding to their convenience and overall sleep satisfaction.
However, some guests noted issues such as the mattresses being too soft, leading to discomfort and back soreness. A few mentioned that the beds felt a bit worn or sunken, contributing to an unsatisfactory sleep experience. Others expressed dissatisfaction with the pillows, finding them too hard or not to their liking.
Despite these critiques, the presence of practical amenities like USB charging ports and the spaciousness of the beds in some rooms, including the quadruple rooms, provided additional comfort to many visitors. While the feedback varies, many guests seemed to have enjoyed a restful night's sleep, thanks to the generally high standard of bed comfort.
Cleanliness
The APA Hotel & Resort Sapporo garners mixed reviews concerning its cleanliness. Many guests were pleased with the overall cleanliness of the rooms, noting that they were clean, spacious and provided a sense of comfort and ease. The maintenance of the facilities, particularly the bathrooms, also received positive remarks, adding to the guests' contentment during their stay. Specific mentions of daily fresh towels and a general clean feeling throughout the hotel further reinforced the positive sentiments.
However, there were notable areas where cleanliness fell short. Some guests pointed out that rooms were not thoroughly cleaned with specific mentions of dust accumulation and dirty items such as the luggage carts and washing machines. The cleanliness of the public bath area also drew criticism with several guests highlighting issues like overcrowding, overflowing garbage and unsanitary conditions.
While the facilities themselves are in good shape and often recently renovated, lapses in cleanliness of certain areas and items like tissue boxes, light fixtures and room wallpaper were mentioned as areas needing improvement. Despite these issues, the hotel's cleanliness standards still managed to leave a positive impression on many guests, who appreciated the spacious, clean rooms and well-maintained environment.
Staff
At APA Hotel & Resort Sapporo, the staff receive consistent praise for their excellent responses and helpfulness. Guests frequently mention the staff going out of their way to assist, often describing them as incredibly kind and polite. The front desk team is noted for being particularly friendly and accommodating with several guests appreciating their enthusiasm and the warm smiles they provided.
Customer service is generally highlighted as a strong point with the staff handling various situations with politeness and efficiency. There are mentions of the staff being well-equipped to manage forgotten items and promptly fixing issues to ensure a comfortable stay.
However, a few reviews mention lapses in consistency, particularly with less experienced staff, who were sometimes described as indifferent or unfriendly. Despite these occasional shortcomings, the majority of reviews emphasize the staff's willingness to assist and their overall positive demeanor, making the hotel a welcoming place for many visitors.
The combination of attentive service and friendly interactions contributes significantly to the overall experience at APA Hotel & Resort Sapporo, enhancing the comfortable and relaxing atmosphere that many guests appreciate.
Family
The APA Hotel & Resort Sapporo emerges as an excellent choice for families traveling with children. Families frequently praise the hotel for being accommodating and child-friendly, noting that the variety of family-oriented amenities make for an enjoyable and relaxing stay. The communal bath with its family-friendly environment and limited crowding, stands out as a highlight for those with kids. The convenience of having a separate bathtub and toilet within rooms also adds to the appeal for families.
The hotel offers rooms that can comfortably house up to six people, making it one of the few places in Sapporo suitable for larger families or groups. The availability of yukatas and amenities for children is another thoughtful touch appreciated by families. Reviewers also note the economic advantage with significant savings for family groups being a recurring theme.
Comfort is key at APA Hotel & Resort Sapporo with ample charging outlets for the whole family and hospitable treatment for every family member. Additionally, the hotel's pet-friendly policy broadens its appeal for family stays. Despite its distance from the train station, the hotel's family-friendly atmosphere and value for money make it a preferred choice for many.
Overall, families find the hotel to be a welcoming and practical option, ensuring a pleasant stay for both adults and children.
3 Star
APA Hotel & Resort Sapporo offers an excellent stay at an affordable price. Guests consistently highlight the high-quality services provided at a lower cost, making it a superb deal. The facilities are praised as being great, typical of a Japanese hotel and adding to the overall comfort and satisfaction of the stay.
The public bath is noted to be particularly comfortable, adding to the relaxation experience. Cleanliness is a recurring positive aspect with guests describing the hotel as clean and comfortable. The parking is convenient and the parking fee being free is an added bonus, though a downside is that there are only a few parking spaces available.
The nightly rates are affordable and overall, it's a cost-effective choice for accommodation. There are, however, a few points to consider. Some guests felt that the rooms were a bit cramped and mentioned a unique fragrance in the hotel. Also, there could be improvements in the check-in process as waiting for a terminal with only one guest being attended to was not an ideal experience.
Despite these minor issues, APA Hotel & Resort Sapporo is a suitable accommodation option that offers good value for the price, making it a recommended choice for travelers.
Business
The APA Hotel & Resort Sapporo emerges as an excellent facility for business travelers, rather than tourists, offering a range of services tailored for those in the corporate world. The hotel excels in cleanliness and boasts an abundance of amenities with a notable highlight being the comfortable large public bath that helps weary business travelers rejuvenate. The check-in and checkout processes are notably efficient and user-friendly with convenient features like a collection box for card keys that simplify departure, especially for guests with much luggage or accompanying family members.
A business-specific shuttle service demonstrates the hotel's focus on catering to professionals, although some guests point out a limited amount of parking spaces as a possible inconvenience. Despite this, the overall service mindset is commendable with multiple staff members available at the front desk, although some found it challenging to ask questions at times.
The multilingual support and breakfast options have received praise, adding to the hotel's overall cost-effectiveness and comfort. Guest satisfaction appears high with many noting the hotel's ability to ease the strain of business travel.
No, APA Hotel & Resort Sapporo doesn't have any pool.
No, a spa isn't available at APA Hotel & Resort Sapporo.
No, APA Hotel & Resort Sapporo doesn't allow dogs.
No, parking facilities aren't available at APA Hotel & Resort Sapporo.
No, APA Hotel & Resort Sapporo doesn't have a gym.