Info
Summary of reviewsApartamentos Chelo is situated in a prime location that guests repeatedly praise for its convenience and serene atmosphere. Located in a tranquil village, it provides easy access to local attractions like the Salto de la Novia waterfall and picturesque trails, making it ideal for nature enthusiasts and pet owners. The village is characterized by its peaceful ambiance, offering an escape from city life while remaining accessible to the village center and train station. The excellent location is complemented by good parking facilities and the welcoming village atmosphere, with many guests appreciating the friendly and attentive host, Chelo, who offers insightful recommendations for exploring the area.
Despite the exceptional location and value for money, the cleanliness of the apartments has been a significant point of concern among guests. Reviews highlight issues with hygiene, especially in the bathroom and kitchen areas, noting grime, mold, and an overall lack of upkeep. Kitchen utensils were found to be dirty or unusable, prompting some guests to purchase their own. Additionally, rooms were reported to have unpleasant odors, including tobacco smells and general mustiness. Linens and towels also fell short of acceptable cleanliness standards, contributing to discomfort during the stay, with elements like cabinets and appliances critiqued as outdated and neglected.
On the positive side, the exceptional hospitality led by the owner, Chelo, is consistently praised. Her warm, attentive, and charming nature adds significantly to the positive experience at Apartamentos Chelo. Guests frequently mention her friendly and cordial approach, noting the personalized care and attention to detail she provides, which leads to high satisfaction among visitors. The combination of Chelo's excellent hospitality and the superb location makes Apartamentos Chelo a recommended choice for travelers.
Nonetheless, the comfort of the beds leaves room for improvement, as guests have described issues with uncomfortable mattresses, poking springs, and outdated materials. Bed sheets were noted to be problematic, failing to stay on the mattresses, and there was mention of an uncomfortable heat due to protective covers. While single beds received some positive feedback, the overall experience regarding bedding and sofas suggests a need for enhancement.
In summary, Apartamentos Chelo offers a strategic location with easy access to local attractions and exemplary hospitality by the host, Chelo. However, the stay experience is overshadowed by cleanliness concerns and bedding comfort, indicating areas that could benefit from significant attention and improvement.
Show moreRead review summaries for all categories
Categories
