Luna Esperanca Centro Hotel
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Summary of reviewsLuna Esperança Centro Hotel in Setúbal delivers a highly praised and centrally convenient experience for its guests. Its prime location right in the heart of Setúbal on Avenida Luísa Todi allows effortless access to shops, bars, restaurants and the ferry terminal, making it perfect for both sightseeing and dining. Guests frequently laud the beautiful panoramic views visible from upper-floor rooms, including sea, park and cityscape vistas.
The breakfast experience at Luna Esperança Centro Hotel is often cited as a highlight with varied, abundant and delicious offerings that cater to different dietary needs. The breakfast room on the top floor provides stunning views, enhancing the mealtime atmosphere. Coupled with the attentive and friendly staff, breakfast at the hotel ensures a pleasant start to the day.
When it comes to rooms, guests appreciate the cleanliness, spaciousness and modern amenities provided. However, some feedback points to the need for updates in décor and furniture, as well as improvements in air conditioning and noise control. Nonetheless, the staff's promptness in addressing issues contributes positively to the overall comfort.
The hotel's exceptional cleanliness receives consistent praise, emphasizing spotless and well-maintained rooms and common areas. The efficient housekeeping staff are noted for their thorough and attentive service.
Guests universally commend the hotel's staff for their friendliness and professionalism. From the reception team to the housekeeping and breakfast service, the staff's dedication to hospitality leaves a lasting positive impression, ensuring guests feel welcomed and well-cared for.
While the Wi-Fi service could use significant improvement, particularly in terms of speed and reliability, the hotel's family-friendly environment with spacious family rooms and thoughtful amenities makes it a favorite for family travelers.
Beds receive mixed reviews; many find them comfortable while others suggest a need for softer mattresses and better pillows. Despite this, the overall sleeping experience remains largely positive.
Feedback on the hotel's four-star rating is mixed. Some guests believe the hotel stands closer to a three-star standard due to the need for renovations and enhanced facilities, though the commendable service and reasonable price-quality ratio balance these shortcomings.
For business travelers, the hotel’s central location, neat facilities and business-friendly environment present good value, even as some issues with the internet and occasional noise are noted.
Finally, the hotel’s accessibility features such as spacious rooms for reduced mobility and convenient location add to its appeal for guests with disabilities, though some service and facility enhancements could further improve the experience.
Overall, Luna Esperança Centro Hotel is a solid choice for leisure, family and business travelers alike, primarily due to its unbeatable location, excellent staff service and high cleanliness standards.
Categories
The breakfast experience at Luna Esperança Centro Hotel is often cited as a highlight with varied, abundant and delicious offerings that cater to different dietary needs. The breakfast room on the top floor provides stunning views, enhancing the mealtime atmosphere. Coupled with the attentive and friendly staff, breakfast at the hotel ensures a pleasant start to the day.
When it comes to rooms, guests appreciate the cleanliness, spaciousness and modern amenities provided. However, some feedback points to the need for updates in décor and furniture, as well as improvements in air conditioning and noise control. Nonetheless, the staff's promptness in addressing issues contributes positively to the overall comfort.
The hotel's exceptional cleanliness receives consistent praise, emphasizing spotless and well-maintained rooms and common areas. The efficient housekeeping staff are noted for their thorough and attentive service.
Guests universally commend the hotel's staff for their friendliness and professionalism. From the reception team to the housekeeping and breakfast service, the staff's dedication to hospitality leaves a lasting positive impression, ensuring guests feel welcomed and well-cared for.
While the Wi-Fi service could use significant improvement, particularly in terms of speed and reliability, the hotel's family-friendly environment with spacious family rooms and thoughtful amenities makes it a favorite for family travelers.
Beds receive mixed reviews; many find them comfortable while others suggest a need for softer mattresses and better pillows. Despite this, the overall sleeping experience remains largely positive.
Feedback on the hotel's four-star rating is mixed. Some guests believe the hotel stands closer to a three-star standard due to the need for renovations and enhanced facilities, though the commendable service and reasonable price-quality ratio balance these shortcomings.
For business travelers, the hotel’s central location, neat facilities and business-friendly environment present good value, even as some issues with the internet and occasional noise are noted.
Finally, the hotel’s accessibility features such as spacious rooms for reduced mobility and convenient location add to its appeal for guests with disabilities, though some service and facility enhancements could further improve the experience.
Overall, Luna Esperança Centro Hotel is a solid choice for leisure, family and business travelers alike, primarily due to its unbeatable location, excellent staff service and high cleanliness standards.
Family Friendly Hotel
Located in Setúbal, this hotel is centrally located and offers family-friendly accommodations. Its central location makes it easy to explore Setúbal with family.
Business Hotel
Luna Esperanca Centro Hotel is well-regarded and may offer essential business amenities. It is a practical choice for business travelers seeking a comfortable stay with necessary facilities.
Accessible Hotel
Luna Esperanca Centro Hotel is accessible to people with limited mobility.
4-Star Hotel
Located in the center of Setúbal, this hotel offers views of Luisa Todi Avenue and the Sado River. It is noted for its clean and quiet environment, with an amazing breakfast and a convenient location close to various food and drink options.
Hotel for Honeymoon
Romantic Hotel
About Luna Esperanca Centro Hotel
License: 1045
Guest Reviews
Location
The central setting also means that the vibrant old town, several quality eateries and the bustling port are merely steps away, offering a lively atmosphere and a plethora of activities. Visitors highlight the beautiful views, especially from the upper floors, where one can enjoy panoramic vistas of the sea, park and cityscape.
The cleanliness, spacious rooms and friendly staff further enhance the stay, but it is the location that consistently stands out as the hotel's strongest feature. Perfect for both business and leisure travelers, Luna Esperança Centro Hotel serves as an ideal base for a memorable trip to Setúbal. The accessibility to key destinations, including the scenic Arrábida beaches and the ferry to Tróia, underlines the hotel's excellent geographical positioning, making it a preferred choice for many.
Breakfast
The breakfast room, located on the top floor, provides stunning panoramic views of the sea and the city, making the dining experience even more enjoyable. Guests appreciate the ability to enjoy their meal on the balcony, taking in the beautiful scenery. The hotel's attentive and friendly staff further enhance the breakfast experience, ensuring that items are continually restocked and that service runs smoothly despite occasional minor issues with supply replenishment.
Overall, the breakfast at Luna Esperanca Centro Hotel is considered a standout feature, contributing to the hotel's strong reputation and ensuring guests start their day on a positive note.
Rooms
However, there are some recurring themes in guest feedback that bring attention to areas needing improvement. Some rooms are described as outdated with dated décor and furniture. Additionally, several reviews highlight small shower sizes and bathrooms, inconsistent air conditioning and noise issues both from within the hotel (such as room-to-room noise and the AC system) and from external traffic.
Despite these points, many guests found their rooms to be comfortable and fit for a good stay. The staff's friendliness and promptness in addressing issues have also been positively noted. Overall, for those who value location and basic comfort, Luna Esperanca Centro Hotel is a solid choice, though an update to the facilities could enhance the guest experience further.
Beds
However, the reviews also reveal a significant number of guests finding the beds and pillows too hard or uncomfortable with some even describing the mattresses as rock hard or deserving of a change. There are mentions of discomfort from lumpy pillows and mattresses that could use updating. A few guests mentioned issues with the beds being joined together in a way that wasn't ideal for couples.
Overall, while many guests had a comfortable stay thanks to the beds, there is a clear call for improvements in addressing the rigidity of some mattresses and the quality of pillows to ensure a more consistently pleasant experience across all rooms.
Cleanliness
The hotel offers well-organized and modern rooms that include necessary amenities and maintain a high degree of cleanliness. Even though some bathrooms are noted as being slightly dated or in need of renovation, they are still kept very clean. The housekeeping staff is consistently acknowledged for their thorough and attentive service, ensuring that rooms remain fresh and spotless during guests' stays.
Despite the occasional comment about furniture or facilities showing their age, the hotel's cleanliness doesn't fall short. Guests also appreciate the quiet and calm atmosphere, adding to the pleasant experience. The friendly and efficient hotel staff further enhance the positive impression by maintaining excellent hygiene standards and promptly addressing any cleaning concerns that arise.
Overall, Luna Esperanca Centro Hotel stands out for its exceptional cleanliness, making it a reliable choice for travelers who prioritize hygiene and well-kept accommodations.
Staff
The staff’s attentiveness and courteous demeanor left a positive impression on many visitors, who appreciated the warm and professional service they received. Additionally, the hotel's housekeeping and breakfast services were frequently commended for their efficiency and pleasantness, contributing to an overall excellent guest experience. The commitment of the front desk, in particular, was often described as super friendly and attentive, making guests feel seen and valued throughout their stay.
Despite occasional mentions of staffing shortages, the team's dedication to maintaining high standards of service did not go unnoticed. Reviews also noted the staff's ability to handle concerns effectively and with grace, enhancing the overall comfort and satisfaction of their stay. Overall, the Luna Esperança Centro Hotel's staff received high marks for their unparalleled friendliness and professionalism, making it a standout feature of the hotel.
Wi-Fi
Family
Parents can rest easy knowing the location is both ideal and safe for families with the added convenience of being in the heart of the city. The hotel is also noted for its good facilities, friendly and professional staff and cozy, pleasant rooms. Guests consistently highlight the hotel's suitability for family vacations, making it a great option for those traveling with children.
Although breakfast variety could see some improvements, overall, the Luna Esperanca Centro Hotel provides a comfortable and enjoyable stay for families looking to combine relaxation with city exploration.
4 Star
Despite these critiques, there are praises for the hotel's service, which some guests found to exceed even that of many four-star hotels. The quality-price ratio is considered acceptable by some, though others believe it does not justify the four-star rating. While there are mentions of weak breakfast options and room service, some reviewers still found the hotel recommendable for its low price and acceptable standards for a four-star rating. Overall, Luna Esperanca Centro Hotel appears to deliver a mixed experience, balancing out its shortcomings with commendable service aspects.
Business
Guests appreciate the business-friendly environment, though some have noted issues such as noisy conference participants and problematic internet connectivity which can impact the business experience. The well-regarded varied breakfast and the functional conference rooms further add to the hotel's appeal, despite occasional minor inconveniences like the absence of a courtesy bottle in rooms. Overall, the hotel presents good value for money for business stays with essential amenities and a conducive workspace.
Accessible
No, Luna Esperanca Centro Hotel doesn't have any pool.
No, a spa isn't available at Luna Esperanca Centro Hotel.
No, Luna Esperanca Centro Hotel doesn't allow dogs.
No, parking facilities aren't available at Luna Esperanca Centro Hotel.
No, Luna Esperanca Centro Hotel doesn't have a gym.
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