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Summary of reviewsOYO 90334 Mawlaya Hotel enjoys a very strategic location, making it a convenient hub for travelers, particularly due to its proximity to the Gelugor Mosque, USM, nearby shops, food stalls and convenient stores. Guests appreciate the easy car parking, especially at night and the overall hassle-free nature of traveling around the area.
While the hotel has certain advantages, guests have raised several concerns, particularly regarding breakfast, which is mandatory and has been criticized for its high cost and subpar quality. This aspect appears to detract from the overall value of the stay for some visitors.
The condition of the rooms was another area of concern. Although the rooms are clean enough, some guests found discrepancies between the advertised spaciousness and the actual experience, often finding them quite small and lacking essential amenities such as televisions. Additionally, issues such as long hair in bedsheets, unpleasant odors and noise due to poor sound insulation were mentioned.
Cleanliness standards at the hotel received mixed reviews. While many guests found the hotel generally clean and comfortable, others encountered issues like dirty rooms, smelly bedding, stains, cockroach sightings and dusty air conditioning units.
Staff service also garnered mixed feedback. Though issues of unprofessionalism and poor handling of double bookings were noted, many guests appreciated the friendliness and helpfulness of the staff, particularly the night shift and individuals like Maklang, who received specific praise for their superb service.
In terms of bedding, numerous guests reported dissatisfaction due to dirty bedsheets, stained and smelly pillows and uncomfortable mattresses. Issues such as concave bed surfaces and the presence of ants were also highlighted, indicating a need for improved cleanliness and maintenance in this area.
Overall, while OYO 90334 Mawlaya Hotel benefits from a strategic location and friendly staff, it faces significant challenges in areas such as breakfast quality, room conditions, cleanliness and bedding upkeep that need addressing to enhance the guest experience.
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