Toluca19.27938800,
-99.74212600,
Vialidad Lic. Adolfo Lopez Mateos No. 406 San Luis Mextepec(Show on Map)
8.1
Very Good
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1 room2 guests1 room, 2 guests
Info
Summary of reviewsBest Western Toluca receives generally positive reviews from guests who value its convenient location in Toluca. Situated near major roads and attractions like Nevado de Toluca, it appeals to those looking to explore the area while maintaining good transportation links for other activities and events. Although the immediate vicinity isn't ideal for walking to shops, its accessibility makes it a practical choice for visitors.
The breakfast at Best Western Toluca is frequently praised for its taste and variety, with many guests considering it a highlight due to its complimentary nature and the friendly staff who enhance the dining experience. Most find the breakfast enjoyable, though some suggest improvements in portion sizes and menu diversity.
Room reviews are largely positive regarding their spaciousness, cleanliness, and comfort, with natural light and occasional balconies being beneficial. Despite the absence of luxury amenities like air conditioning, guests find the rooms reasonably comfortable for a straightforward stay. Some minor negatives include hard mattresses and occasional noise, but these are often outweighed by the room size.
The hotel prides itself on cleanliness and comfort, consistently maintaining high standards despite being an older property. Impeccable cleanliness and friendly staff contribute to a welcoming atmosphere. While minor issues like a damp smell are noted, they don't overshadow the hotel's overall pleasant reception.
The staff at Best Western Toluca are frequently commended for their exceptional service, characterized by friendliness and professionalism. Their attentiveness and warmth create an environment where guests feel genuinely cared for, enhancing their stay despite minor service issues.
Regarding beds, opinions vary with some guests appreciating the comfort, while others critique the hardness and size of mattresses. Despite these concerns, the attentive service from staff is often seen as a mitigating factor, contributing positively to the overall experience.
Overall, Best Western Toluca stands out for its convenient location, attentive service, cleanliness, and satisfying breakfast, making it a favorable option for travelers seeking a comfortable stay. Show more
Read review summaries for all categories
Categories
Business Hotel
Located close to the main companies in the area. Offers a business center. Rooms are equipped with a minibar, microwave, and coffee maker. Provides free high-speed Wi-Fi and parking.
Hotel with Parking
Best Western Toluca provides free parking for guests. The hotel is located near the center of Toluca and offers easy access to main roads, making it convenient for guests traveling by car.
Accessible Hotel
This hotel has wheelchair accessibility throughout its grounds and provides a wheelchair-accessible path of travel. Facilities for disabled guests are available, ensuring ease of movement and comfort for all visitors.
Hotel with Gym
Offers a gym, making it a suitable choice for travelers looking to maintain their workout routine. Provides standard fitness amenities.
3-Star Hotel
Located in San Luis Mextepec, this hotel provides a comfortable stay with essential amenities. It offers easy access to local attractions.
Hotel for Honeymoon
Family Friendly Hotel
Room Types
King Room - Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features a TV, a coffee machine, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.
King SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite is equipped with a TV, a coffee machine, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.
Double Room - Non-Smoking Providing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides a coffee machine, a wardrobe, a safe deposit box and a TV. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled conveniently in Toluca, the Best Western offers an optimal location for a variety of activities and excursions. Guests appreciate its proximity to the renowned Nevado de Toluca, making it an ideal choice for those looking to explore the picturesque volcanic landscapes. The hotel is also strategically positioned near event venues and family gatherings, adding to its appeal for visitors attending special occasions. Its easy access to major roads provides alternative routes to the city center and other destinations, enhancing overall connectivity. While the immediate area may not be best suited for strolling to nearby shops, the location still offers good transportation options and nearby dining. This makes the Best Western Toluca a practical and well-regarded choice for travelers navigating the region.
Breakfast
At the Best Western Toluca, many guests have found the breakfast to be a highlight of their stay. Described frequently as very nice, delicious, and even exquisite, the breakfast has been praised for its taste and variety. Guests appreciate the complimentary nature of the meal, commenting that it adds value to their experience. The inclusion of friendly and attentive staff in the breakfast area enhances the overall dining experience. While some visitors found the breakfast simple or basic, they generally agree that it delivers good quality and fulfills guests' needs. However, a few noted areas for potential improvement, such as portion sizes and menu variety. Despite these minor points, for most, the breakfast at Best Western Toluca stands out as an enjoyable start to their day.
Rooms
Best Western Toluca offers spacious and clean rooms, providing ample natural light and a comfortable atmosphere for guests. The size of the rooms is frequently praised, with many visitors appreciating the generous space and the addition of balconies in some accommodations. Despite the roominess and cleanliness, some guests have noted that the mattresses can be quite hard and that amenities like air conditioning are absent, which can make the rooms chilly during the winter months. There are occasional reports of an unpleasant smell in the rooms, attributed to humidity or bathroom plumbing. Other concerns include noise from adjacent areas and some maintenance issues, such as key card malfunctions and a lack of towels or Wi-Fi. While the hotel's facilities might not be luxurious or modern, the overall comfort and size of the rooms make it a reasonable choice for travelers seeking a no-frills experience.
Beds
When considering a stay at Best Western Toluca, guests have had mixed experiences with the beds provided by the hotel. Some reviewers found the beds and pillows to be super comfortable, highlighting these elements as a positive aspect of their stay. However, others found the beds to be less than satisfactory, describing them as small and equipped with extremely hard, uncomfortable mattresses. A few guests noted that the beds could be more comfortable, with some expressing that the mattresses were very bad or cold. Additionally, there were reports of reservations for king-size beds being substituted with double beds. Despite these concerns, many patrons appreciated the excellent attention from the hotel staff, suggesting that their helpfulness offset some of the comfort issues.
Cleanliness
At Best Western Toluca, guests consistently highlight the impeccable cleanliness of the hotel, portraying it as a well-maintained establishment. The facilities receive acclaim for being very clean and comfortable, reflecting a commitment to providing an excellent experience for visitors. The hotel offers a welcoming atmosphere, with friendly and helpful staff contributing positively to the overall experience. Rooms are noted not only for their cleanliness but also for their comfort, making travelers feel at ease during their stay.
While the hotel is described as an older property, it maintains high standards of cleanliness and service, showing it is well-kept, though guests should manage their expectations regarding luxury. Some minor concerns about a slight damp smell in rooms and towels are mentioned, but they do not overshadow the positive reception of the hotel's cleanliness and the warmth of the staff. Overall, Best Western Toluca is recognized as a clean, comfortable, and safe choice for visitors.
Staff
The reviews for Best Western Toluca consistently highlight the exemplary service provided by the hotel staff. Guests frequently describe the staff as exceptionally friendly, attentive, and kind, with a commendable willingness to ensure a comfortable stay. The professionalism and warmth of the reception and kitchen teams are particularly noted, contributing to an atmosphere where guests feel genuinely cared for. While there are a few minor issues, such as occasional mistakes with the wifi password, the overall service provided by the staff at Best Western Toluca is considered excellent and reliable, making it a favorable choice for travelers seeking a comfortable and affordable stay.
No, Best Western Toluca doesn't have any pool.
No, a spa isn't available at Best Western Toluca.
No, Best Western Toluca doesn't allow dogs.
Yes, parking facilities are available at Best Western Toluca.