City Express by Marriott Toluca
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Summary of reviewsCity Express by Marriott Toluca stands out for its excellent location, making it a favorite among both business and leisure travelers. Guests appreciate its proximity to workplaces and the convenience of a nearby shopping plaza, as well as its central location with accessible services and a short 20-minute walk to the main square for exploration.
The hotel's cleanliness frequently receives positive feedback with guests praising the tidy and comfortable rooms. Although some occasional lapses in maintenance, such as hairs in the shower or inconsistent daily cleaning, have been reported, the general sentiment is that the facilities are well-kept. The rooms, while varying in size, provide an optimal atmosphere for rest with their quiet and dark environments and comfortable beds, although a few guests noted issues with mattresses and pillows.
Breakfast at City Express by Marriott Toluca has received mixed reviews. Many guests praise the breakfast for its taste and quality, enjoying the spacious dining area and the completeness of the offerings. However, there is room for improvement in variety and consistency with some guests mentioning the simplicity of the options and occasional service deficiencies, such as a lack of coffee or not replenishing items.
The staff at City Express by Marriott Toluca receive commendable reviews for their friendliness and attentiveness. The reception staff is particularly noted for being resourceful and kind, contributing to a warm and welcoming experience. Despite some minor issues like inconsistent breakfast service and variations in staff training, the overall guest impression is that the staff are dedicated to providing excellent service.
The overall hotel experience aligns well with its three-star rating. Guests receive good value for money with satisfactory facilities and services that meet their basic travel needs efficiently. The combination of a comfortable environment, a prime location and dedicated staff makes City Express by Marriott Toluca a recommended choice for travelers.
Categories
The hotel's cleanliness frequently receives positive feedback with guests praising the tidy and comfortable rooms. Although some occasional lapses in maintenance, such as hairs in the shower or inconsistent daily cleaning, have been reported, the general sentiment is that the facilities are well-kept. The rooms, while varying in size, provide an optimal atmosphere for rest with their quiet and dark environments and comfortable beds, although a few guests noted issues with mattresses and pillows.
Breakfast at City Express by Marriott Toluca has received mixed reviews. Many guests praise the breakfast for its taste and quality, enjoying the spacious dining area and the completeness of the offerings. However, there is room for improvement in variety and consistency with some guests mentioning the simplicity of the options and occasional service deficiencies, such as a lack of coffee or not replenishing items.
The staff at City Express by Marriott Toluca receive commendable reviews for their friendliness and attentiveness. The reception staff is particularly noted for being resourceful and kind, contributing to a warm and welcoming experience. Despite some minor issues like inconsistent breakfast service and variations in staff training, the overall guest impression is that the staff are dedicated to providing excellent service.
The overall hotel experience aligns well with its three-star rating. Guests receive good value for money with satisfactory facilities and services that meet their basic travel needs efficiently. The combination of a comfortable environment, a prime location and dedicated staff makes City Express by Marriott Toluca a recommended choice for travelers.
Business Hotel
Combines efficient service with comfortable rooms. Offers complimentary American breakfast and a gym. Provides easy access to the EDOMEX convention center.
Hotel with Parking
Located on Blvd Aeropuerto Miguel Aleman, it provides convenient access. Part of the Marriott group, it offers a consistent standard of service.
Accessible Hotel
This hotel includes accessible on-site and van accessible parking. It ensures accessible routes from the public entrance to the business center, fitness center, and meeting spaces. Mobility accessible rooms are equipped with features such as bathtub grab rails, lever handles on doors, and lowered electrical outlets.
Hotel with Gym
A reliable option for travelers looking for essential fitness facilities, consistent with the City Express brand. A practical choice for fitness-conscious travelers.
3-Star Hotel
The hotel's location is ideal, within a short drive of Catedral de Toluca. Plaza Sendero Toluca is nearby, offering convenient shopping options. Rooms include private bathrooms with toiletries.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Guest Reviews
City Express by Marriott Toluca stands out for its excellent location, making it an ideal choice for both business and leisure travelers. Many guests appreciate its proximity to their workplaces and the convenience of having a nearby shopping plaza within walking distance. The hotel is centrally situated with several services easily accessible and it is just a 20-minute walk to the main square, enhancing its appeal for those looking to explore the area.
Guests frequently highlight the cleanliness of the hotel, along with the good service from the staff. Breakfast is also positively remarked upon, adding to the overall good experience of staying here. The combination of a very comfortable and clean environment with a prime location makes City Express by Marriott Toluca a highly recommended choice for visitors.
At City Express by Marriott Toluca, the breakfast experience has received mixed feedback from guests. Many have praised the breakfast as delicious, very tasty and even great, noting the food's high quality on numerous occasions. Guests appreciated the spacious breakfast room and highlighted the completeness and tastiness of the offerings.
However, some guests mentioned that the breakfast service has seen better days with a notable decline compared to previous visits. There have been comments about the breakfast being very basic or simple but acceptable. Specific concerns included a lack of variety and occasional deficiencies in the service, such as not replenishing items or a lack of coffee. Some guests missed previous options like cottage cheese for the fruit, which were not always available during recent stays.
Overall, while the breakfast generally receives positive marks for taste and quality, there is room for improvement, particularly in terms of variety and consistency in service.
'City Express by Marriott Toluca' offers a range of experiences when it comes to their rooms. Visitors will find the facilities clean and tidy with many commenting on the overall comfort and cleanliness. The rooms have been described as spacious by some, although there are remarks about smaller-sized rooms as well. The quiet and dark rooms provide an optimal atmosphere for rest, enhanced by comfortable beds for most guests. However, a few mentioned issues with the mattress and pillows not meeting their comfort expectations.
A persistent theme in the reviews is the cleanliness with numerous guests appreciating the clean and comfortable environment, though there are occasional reports of neglect, such as hairs in the shower and sink and rooms not being cleaned daily. The bathrooms have received mixed feedback with some noting they are well-maintained, while others felt they could use more attention.
Guests highlighted the proximity to a shopping center, making it a convenient location for travelers. There were a few issues with room reservations not matching requests, such as receiving a double bed instead of a king and some noted a less pleasant smell in their rooms. Specific concerns included broken furniture, inconsistent heating and challenges with the shower's water temperature control.
Overall, 'City Express by Marriott Toluca' provides a generally comfortable and quiet stay with a few areas for improvement in room maintenance and cleanliness.
City Express by Marriott Toluca receives generally favorable comments from guests regarding its beds. Many highlight the beds as being very comfortable and providing a good night's sleep. The pillows also receive positive remarks for their comfort, contributing to a restful experience. In addition to comfort, the cleanliness and sanitization of the beds and pillows are noted by visitors, which adds to their positive impression. While there are a few mentions of discomfort with both the mattress and pillows, the overall sentiment remains that the hotel provides good value for money with comfortable and well-maintained bedding being a significant plus.
City Express by Marriott Toluca generally receives positive remarks regarding its cleanliness with guests frequently noting that both the facilities and rooms are clean and tidy. Many reviews highlight the comfort and quietness of the rooms, alongside the excellent service from the staff. However, some guests pointed out areas for improvement, such as occasional issues with dirty carpets, yellowed sheets and towels and cleaning staff entering rooms without knocking. Despite these minor drawbacks, the overall impression remains favorable with the hotel offering a clean and comfortable stay for visitors.
City Express by Marriott Toluca is often highlighted for its commendable staff with numerous guests consistently praising their friendliness and attentiveness. Notably, the service at the reception is frequently described as excellent with receptionists being both resourceful and kind. Guests appreciate the helpful nature of the staff and their ability to communicate effectively in good English. The housekeeping team also receives positive mentions for their amiable demeanor.
While the majority of the reviews are positive, indicating that the staff shows great attention and kindness, there are some areas for improvement. The breakfast buffet replenishment lacks consistency and the induction training for staff could benefit from more managerial oversight. Additionally, there are observations about a variance in service quality based on guests' appearances.
Overall, the staff's dedication to providing a warm and attentive experience stands out, making for a comfortable stay.
City Express by Marriott Toluca offers a breakfast that meets expectations for a three-star hotel, providing a satisfactory start to the day. The facilities and services are standard, corresponding well with what is generally expected in this category. The hotel delivers a consistent experience, ensuring that all essential amenities are available to guests. The overall service and facilities align well with the three-star rating, fulfilling basic travel needs efficiently.
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Location
Guests frequently highlight the cleanliness of the hotel, along with the good service from the staff. Breakfast is also positively remarked upon, adding to the overall good experience of staying here. The combination of a very comfortable and clean environment with a prime location makes City Express by Marriott Toluca a highly recommended choice for visitors.
Breakfast
However, some guests mentioned that the breakfast service has seen better days with a notable decline compared to previous visits. There have been comments about the breakfast being very basic or simple but acceptable. Specific concerns included a lack of variety and occasional deficiencies in the service, such as not replenishing items or a lack of coffee. Some guests missed previous options like cottage cheese for the fruit, which were not always available during recent stays.
Overall, while the breakfast generally receives positive marks for taste and quality, there is room for improvement, particularly in terms of variety and consistency in service.
Rooms
A persistent theme in the reviews is the cleanliness with numerous guests appreciating the clean and comfortable environment, though there are occasional reports of neglect, such as hairs in the shower and sink and rooms not being cleaned daily. The bathrooms have received mixed feedback with some noting they are well-maintained, while others felt they could use more attention.
Guests highlighted the proximity to a shopping center, making it a convenient location for travelers. There were a few issues with room reservations not matching requests, such as receiving a double bed instead of a king and some noted a less pleasant smell in their rooms. Specific concerns included broken furniture, inconsistent heating and challenges with the shower's water temperature control.
Overall, 'City Express by Marriott Toluca' provides a generally comfortable and quiet stay with a few areas for improvement in room maintenance and cleanliness.
Beds
Cleanliness
Staff
While the majority of the reviews are positive, indicating that the staff shows great attention and kindness, there are some areas for improvement. The breakfast buffet replenishment lacks consistency and the induction training for staff could benefit from more managerial oversight. Additionally, there are observations about a variance in service quality based on guests' appearances.
Overall, the staff's dedication to providing a warm and attentive experience stands out, making for a comfortable stay.
3 Star
No, City Express by Marriott Toluca doesn't have any pool.
No, a spa isn't available at City Express by Marriott Toluca.
No, City Express by Marriott Toluca doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Toluca.
Yes, City Express by Marriott Toluca has a gym.
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