Summary of reviews related to the '5 Star' category
Kumburgaz Marin Princess Hotel, often billed as a five-star destination, has left many guests questioning its rating. The reviews highlight a significant gap between the advertised star level and the actual experience, suggesting a more realistic three-star status. Frequent comments point to the hotel's need for renovation and express disappointment with its current condition and service offerings. A notable point of dissatisfaction is the additional charge for basic amenities like tea, coffee, and water, which guests feel should be complimentary in a hotel of this claimed caliber. Overall, the hotel's facilities and services do not align with the expectations of a five-star rating, leaving guests underwhelmed.
5-star luxury hotel with high quality service standards in Istanbul.
Summary of reviews related to the '5 Star' category
Eser Premium Hotel & Spa is a 5-star hotel that has received mixed reviews from guests. While some have rated it as 'exceptional', others have felt that it does not live up to its supposed 5-star rating. Some guests have complained about the low quality of service and amenities, including in-room fridges that don't work well and a lack of variety in toiletries. Some have even suggested that the hotel is only worth a 3-star rating. However, there are positive reviews as well. One guest has recommended the hotel as a true 5-star experience and plans to return, while another guest specifically thanked Madame Gulnar for their positive experience. Overall, it seems that while Eser Premium Hotel & Spa may have some areas for improvement, it still has much to offer guests looking for a high-end experience.