Hotel Encanto del Río
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Summary of reviewsHotel Encanto del Río enjoys an exceptional location that consistently impresses guests, offering picturesque views of the Calle-Calle River and easy access to Valdivia's key attractions and amenities. Many guests appreciate the scenic river views from their rooms and balconies, along with the proximity to downtown and the bustling river market. The friendly and attentive staff further enhance the hotel's welcoming atmosphere. Cleanliness, while generally good, has room for improvement, particularly in bathrooms and certain room areas.
Breakfast receives mixed feedback but is often praised for being plentiful, delicious and filling with guests enjoying a varied selection. Nevertheless, some find it repetitive or basic and service inconsistencies are noted.
Rooms are seen as spacious by some, particularly those with terraces and river views. However, issues such as cleanliness lapses, outdated furniture and inadequate noise insulation are recurrent complaints. Practical problems like intermittent hot water and lack of outlets, combined with no elevator access to higher floors, detract from the overall experience.
The staff's friendliness and courteousness frequently get high marks with guests noting their helpful nature at reception and during breakfast. Cesar, a staff member, is specifically commended for his exceptional service. However, there are instances of unfriendliness or inefficiency, especially during busy times.
Complimentary WiFi is provided but often criticized for being slow and unstable with poor connectivity in rooms. The beds receive mixed reviews with comfort levels varying significantly. Some are comfortable, while others are either too hard or too soft and issues with noise and stability are common.
For business travelers, the hotel's central location is beneficial, though the limited WiFi and business amenities may pose challenges. Overall, Hotel Encanto del Río offers an inviting experience with a prime location and friendly service, though updates in cleanliness, room amenities and WiFi quality could enhance guest satisfaction.
Categories
Breakfast receives mixed feedback but is often praised for being plentiful, delicious and filling with guests enjoying a varied selection. Nevertheless, some find it repetitive or basic and service inconsistencies are noted.
Rooms are seen as spacious by some, particularly those with terraces and river views. However, issues such as cleanliness lapses, outdated furniture and inadequate noise insulation are recurrent complaints. Practical problems like intermittent hot water and lack of outlets, combined with no elevator access to higher floors, detract from the overall experience.
The staff's friendliness and courteousness frequently get high marks with guests noting their helpful nature at reception and during breakfast. Cesar, a staff member, is specifically commended for his exceptional service. However, there are instances of unfriendliness or inefficiency, especially during busy times.
Complimentary WiFi is provided but often criticized for being slow and unstable with poor connectivity in rooms. The beds receive mixed reviews with comfort levels varying significantly. Some are comfortable, while others are either too hard or too soft and issues with noise and stability are common.
For business travelers, the hotel's central location is beneficial, though the limited WiFi and business amenities may pose challenges. Overall, Hotel Encanto del Río offers an inviting experience with a prime location and friendly service, though updates in cleanliness, room amenities and WiFi quality could enhance guest satisfaction.
Family Friendly Hotel
While specific family amenities aren't detailed, its central location on the Costanera provides easy access to family-friendly attractions along the river.
Hotel near Nightlife Spots
Located in VALDIVIA, near the Costanera, which might offer some nightlife options. Provides a straightforward base for exploring local bars and restaurants.
3-Star Hotel
Located on the Costanera, this hotel provides a scenic setting in Valdivia. Its location makes it a good option for those interested in enjoying the waterfront.
Business Hotel
Guest Reviews
Hotel Encanto del Río boasts an outstanding location that repeatedly impresses guests. Perfectly situated in front of the Calle-Calle River, visitors relish the scenic and tranquil setting. Its central positioning allows for easy access to the city's key attractions, including the plaza, river, terminal and Valdivia bridge. The location is within walking distance to amenities, shops, eateries and the bustling river market, making it incredibly convenient for travelers.
Guests frequently highlighted the picturesque river views from the rooms, balconies and terrace, which add a charming touch to their stay. The proximity to downtown and the waterfront further enhances its appeal. Additionally, the friendly and attentive staff often receive praise, contributing to the hotel's inviting atmosphere.
Despite some mentions of outdated facilities, the combination of an excellent location, cleanliness and good service ensures a pleasant and enjoyable experience for those who stay at Hotel Encanto del Río.
Guests at Hotel Encanto del Río have offered mixed feedback about the breakfast experience, although many reviews highlight positive aspects. Several guests appreciated the breakfast, describing it as plentiful, very delicious and filling. Words like "very good," "excellent," "superb," and even "fantastic" were used with some emphasizing that the offerings were varied and enjoyed by both adults and children. In particular, the breakfast was praised for its completeness and generosity, even during high occupancy.
However, other reviews indicate areas for improvement. Criticisms included limited variety, simplicity and occasional poor quality. Some guests pointed out that the breakfast was repetitive with little variation, while others found it quite basic or minimal. There were also mentions of unmotivated staff and issues with replenishing dishes and services timely. A few guests noted that the breakfast service didn't always start on time or lacked appealing elements like a choice of bread or better quality coffee.
Overall, while the breakfast at Hotel Encanto del Río has its strengths in quantity and flavor, there are clear opportunities for enhancing its variety and overall execution to meet the diverse preferences of its guests.
Hotel Encanto del Río has drawn a range of opinions regarding its rooms. On the positive side, some guests appreciated the spaciousness and lovely terraces featured in certain rooms, not to mention the excellent breakfast offerings. Rooms with river views were particularly well-received for their picturesque scenery and there were instances where the rooms were found to be in perfect condition and well-equipped.
However, there were several recurring issues that detracted from the overall guest experience. Numerous reviews highlighted problems with cleanliness, citing dirty floors, bathrooms and even bedding. The dated furniture and old-fashioned decor were also frequently mentioned with some rooms in need of repairs, such as cracked walls and broken curtains. The size of the rooms was often criticized for being too small and basic and the noise insulation was reported to be poor, allowing sounds from adjacent rooms and floors to intrude.
Additionally, practical issues such as intermittent hot water, lack of outlets and occasional maintenance problems like leaking windows were noted. The absence of an elevator compounded by room assignments on higher floors further added to the inconvenience. Lastly, there were occasional administrative hiccups, such as incorrect room assignments and missing payment records.
While the hotel offers some appealing aspects, prospective guests may need to weigh these against the consistent reports of outdated facilities and cleanliness concerns.
At Hotel Encanto del Río, guests have expressed mixed feelings regarding the quality of the beds. While a few visitors found the beds to be very comfortable, others encountered significant issues. Some beds were described as soft and thick, but many guests found the mattresses to be either too hard or too soft, leading to discomfort. Issues with noise were also prevalent, as many beds creaked and made noise, disrupting sleep.
There were a number of comments about the beds being in poor condition with some being described as loose, unstable or even missing a wheel. The hotel seems to use a variety of bed types and configurations, including two twin beds pushed together with a king-sized sheet, which some guests found uneven.
Moreover, the cleanliness and fit of bed linens also came under scrutiny with reports of sheets not fitting properly and bedspreads being stained. Overall, while there are a few positive mentions of comfortable beds, many guests felt that the beds and mattresses were outdated and in need of replacement.
At Hotel Encanto del Río, guests highlight both positives and areas for improvement regarding cleanliness. While some found the hotel to be clean and comfortable, noting friendly cleaning staff, there seems to be a consensus that cleanliness, particularly in the bathrooms, could be significantly improved. Issues such as mold on bathroom walls, accumulated dust, dirty tables and unclean rooms are frequently mentioned. Although the furniture is often described as clean, the overall hygiene of the rooms received mixed reviews with some finding items like towels used and spiderwebs in corners. Furthermore, complaints about quick and insufficient bathroom cleaning, musty smells and found items under beds suggest that a deeper cleaning routine would be beneficial. While the hotel facilities are generally old but kept reasonably clean, the inconsistency in cleanliness across rooms points to a need for more meticulous and regular upkeep.
Hotel Encanto del Río has garnered diverse feedback regarding its staff with an emphasis on their friendliness and courteousness. Guests frequently highlight the excellent attention and service provided by the hotel's personnel. The staff, often described as very nice, friendly and attentive, significantly contribute to the positive experiences of many visitors.
Reception staff generally receive high praise for their great attitude and helpfulness with check-in and check-out processes being particularly noted for their efficiency. A young man named Cesar was singled out for his exceptional service, adding a personalized touch to many guests' stays.
Many guests appreciated the good service and pleasant demeanor of the staff with commendations for their excellent disposition and kindness. The breakfast was also a positive highlight, often mentioned alongside the attentive service.
However, not all guest interactions were positive. Some noted occasions of unfriendliness or poor service, particularly during busy times or when the elevator was broken, leading to unresponsive staff. A few reviews indicated issues with reception, occasionally citing an absence of staff or a lack of help with luggage and suggesting a need for better management or training.
In summary, while Hotel Encanto del Río's staff are mostly recognized for their friendly and helpful nature, there are areas for improvement, especially in handling stressful situations and ensuring consistent service quality.
Hotel Encanto del Río offers complimentary WiFi to its guests, but it unfortunately falls short in terms of reliability and performance. The internet speed is notably slow and the connection tends to be unstable with occasional disruptions. The weak signal affects the service, particularly in the rooms where the WiFi often does not work properly. While the hotel provides free WiFi, guests may experience issues with its quality and consistency during their stay.
Hotel Encanto del Río offers a prime location close to the civic, tourist and commercial center, making it convenient for business travelers who value proximity to key areas. The hotel is described as business-friendly and functional for business purposes with some reviewers noting sufficient parking facilities. Although the recommendations from staff were appreciated, the hotel's connectivity services, including WiFi and availability of business amenities, were considered limited. The rooms were also mentioned as lacking adequate space for working, which might pose challenges for those needing more extensive business facilities. Overall, it is recommended for business travelers who do not require extensive services.
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Location
Guests frequently highlighted the picturesque river views from the rooms, balconies and terrace, which add a charming touch to their stay. The proximity to downtown and the waterfront further enhances its appeal. Additionally, the friendly and attentive staff often receive praise, contributing to the hotel's inviting atmosphere.
Despite some mentions of outdated facilities, the combination of an excellent location, cleanliness and good service ensures a pleasant and enjoyable experience for those who stay at Hotel Encanto del Río.
Breakfast
However, other reviews indicate areas for improvement. Criticisms included limited variety, simplicity and occasional poor quality. Some guests pointed out that the breakfast was repetitive with little variation, while others found it quite basic or minimal. There were also mentions of unmotivated staff and issues with replenishing dishes and services timely. A few guests noted that the breakfast service didn't always start on time or lacked appealing elements like a choice of bread or better quality coffee.
Overall, while the breakfast at Hotel Encanto del Río has its strengths in quantity and flavor, there are clear opportunities for enhancing its variety and overall execution to meet the diverse preferences of its guests.
Rooms
However, there were several recurring issues that detracted from the overall guest experience. Numerous reviews highlighted problems with cleanliness, citing dirty floors, bathrooms and even bedding. The dated furniture and old-fashioned decor were also frequently mentioned with some rooms in need of repairs, such as cracked walls and broken curtains. The size of the rooms was often criticized for being too small and basic and the noise insulation was reported to be poor, allowing sounds from adjacent rooms and floors to intrude.
Additionally, practical issues such as intermittent hot water, lack of outlets and occasional maintenance problems like leaking windows were noted. The absence of an elevator compounded by room assignments on higher floors further added to the inconvenience. Lastly, there were occasional administrative hiccups, such as incorrect room assignments and missing payment records.
While the hotel offers some appealing aspects, prospective guests may need to weigh these against the consistent reports of outdated facilities and cleanliness concerns.
Beds
There were a number of comments about the beds being in poor condition with some being described as loose, unstable or even missing a wheel. The hotel seems to use a variety of bed types and configurations, including two twin beds pushed together with a king-sized sheet, which some guests found uneven.
Moreover, the cleanliness and fit of bed linens also came under scrutiny with reports of sheets not fitting properly and bedspreads being stained. Overall, while there are a few positive mentions of comfortable beds, many guests felt that the beds and mattresses were outdated and in need of replacement.
Cleanliness
Staff
Reception staff generally receive high praise for their great attitude and helpfulness with check-in and check-out processes being particularly noted for their efficiency. A young man named Cesar was singled out for his exceptional service, adding a personalized touch to many guests' stays.
Many guests appreciated the good service and pleasant demeanor of the staff with commendations for their excellent disposition and kindness. The breakfast was also a positive highlight, often mentioned alongside the attentive service.
However, not all guest interactions were positive. Some noted occasions of unfriendliness or poor service, particularly during busy times or when the elevator was broken, leading to unresponsive staff. A few reviews indicated issues with reception, occasionally citing an absence of staff or a lack of help with luggage and suggesting a need for better management or training.
In summary, while Hotel Encanto del Río's staff are mostly recognized for their friendly and helpful nature, there are areas for improvement, especially in handling stressful situations and ensuring consistent service quality.
Wi-Fi
Business
No, Hotel Encanto del Río doesn't have any pool.
No, a spa isn't available at Hotel Encanto del Río.
No, Hotel Encanto del Río doesn't allow dogs.
No, parking facilities aren't available at Hotel Encanto del Río.
No, Hotel Encanto del Río doesn't have a gym.
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