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Summary of reviewsThe Mercure Hotel Plaza Magdeburg offers a strategically advantageous location, appreciated for its proximity to main roads, public transportation options such as tram lines 1 and 10 and nearby bus stops, making city navigation and access to attractions convenient. Ample parking facilities cater to various needs and nearby shopping options add to its practicality. Despite a need for renovation to maintain standards, the hotel is favored by both business and personal travelers due to its professional staff and uncomplicated breakfast.
Breakfast at the hotel is generally well-received with many guests praising the quality, variety and freshness of the offerings. The friendly and attentive staff enhance the breakfast experience, ensuring an abundant and tasty selection. However, some guests have pointed out that the variety could be better or mentioned the cost as being high for the value received.
The hotel's restaurant, "Elbdampfer," receives commendations for its high-quality food and friendly service, though guests often face the inconvenience of it being closed unexpectedly, restricting dining options to breakfast and half-board guests.
Regarding the rooms, guests appreciate the clean, spacious and quiet nature of those facing the courtyard, finding the beds cozy. Nonetheless, many note that the rooms show signs of wear and tear with outdated furniture and decor. Issues like stale cigarette smells and noise from street-facing rooms have been observed. Still, the friendly staff and overall cleanliness make for a generally comfortable stay.
The cleanliness of the hotel is frequently praised with specific compliments directed at the bathrooms. Despite some minor issues with room-cleaning standards, the overall sentiment is positive, noting the well-maintained conditions upon arrival and throughout their stay.
The exceptional staff stand out consistently across reviews, highlighted for their friendliness, helpfulness and professional attitude. Reception staff, in particular, are commended for their warm welcome and readiness to assist with any guest needs, contributing significantly to a pleasant and comfortable experience.
Furthermore, the parking facilities at the hotel meet guests' needs effectively, offering a variety of options such as a large gravel lot and a more secure underground garage with adequate space for different types of vehicles.
Finally, while the comfort of the beds is generally appreciated, individual preferences vary with some finding the mattresses either too firm or too soft and concerns about the narrowness of double beds and the softness of pillows were noted.
In conclusion, the Mercure Hotel Plaza Magdeburg presents a favorable option for travelers, bolstered by its excellent location, clean rooms, friendly staff and satisfactory breakfast and parking facilities. However, potential guests should be aware of the need for room updates and verify the availability of the restaurant's dining services to ensure a fully satisfying stay.
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