Accessible HotelThis hotel is generally well-designed for guests with reduced mobility and offers accessible parking. The staff is accommodating regarding room changes to better suit guests with limited mobility.
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Summary of reviews related to the 'Accessible' categoryThe Ixtapan de la Sal Marriott Hotel & Spa has received mixed reviews in terms of its accessibility for guests with disabilities. On the positive side, the property is generally well-designed for those with reduced mobility, offering good access between floors. The staff responded accommodatingly when room changes were requested to better suit guests with limited mobility.
However, there are notable areas for improvement. Some guests pointed out the lack of air conditioning in the handicapped rooms and a scarcity of amenities specifically for disabled visitors. Instances were mentioned where guests with mobility issues were not appropriately accommodated in the restaurant setting, such as being placed far from the food counter. While the hotel does cater to those needing accessible features, it seems that additional efforts are needed to fully meet the needs of all guests.
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