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Summary of reviewsHotel Segredos De Vale Manso is highly celebrated for its breathtaking location and serene ambiance. Nestled on a scenic hill overlooking the Castelo de Bode dam and its beautiful reservoir, the hotel boasts unparalleled views of the Zêzere River, particularly stunning from the room balconies. The surrounding environment, featuring well-maintained gardens and a charming pool area, offers an idyllic setting for relaxation and connecting with nature. Its proximity to attractions like Tomar adds convenience for leisurely exploration. The peaceful and calm atmosphere contributes significantly to a restful and rejuvenating stay, making it an ideal getaway for families, solo travelers and couples alike.
The breakfast experience at the hotel receives mixed feedback. While many guests appreciate the plentiful variety, quality of the food, including options like soy milk and unique jams and the stunning views from the dining area, others point out areas for improvement. Criticisms include a lack of variety, use of industrial and frozen products, poor quality of coffee and tea and occasional chaotic setups. Despite these, the tranquil ambiance during breakfast remains a universally appreciated aspect.
Dinner at the hotel's restaurant is generally well-regarded with many praising the excellent food quality and service. The cuisine is often described as upscale and well-prepared with a good variety on the menu. The restaurant's pleasant ambiance and reasonable prices further enhance the dining experience. However, some critiques mention the restaurant's occasional closure on Sundays, misleading menus and staffing issues. Overall, the dining experience remains delightful with high standards of meals and service.
The hotel's rooms are spacious and clean, most offering incredible views of the Tagus River and the surrounding reservoir. Guests frequently commend the ample room size, comfort and private balconies. However, some note that the decor and furniture are outdated, heating can be inadequate and bathrooms need renovation. Additionally, the lack of Wi-Fi in rooms and small televisions are points of contention. Despite these drawbacks, room cleanliness and the scenic views contribute positively to the overall experience.
Cleanliness at Hotel Segredos De Vale Manso generally garners praise with rooms and interior areas being frequently described as spotless and well-maintained. The pool area, in particular, is noted for its cleanliness. However, some guests have pointed out issues like dirty carpets, worn towels and occasional insect problems.
The staff at Hotel Segredos De Vale Manso are often highlighted as a major positive aspect of the stay. Guests frequently describe the employees as friendly, welcoming and professional. The attentiveness and helpfulness of the reception, cleaning and dining staff contribute significantly to a pleasant and welcoming atmosphere, despite occasional critiques about the consistency of the reception staff.
On a less positive note, the hotel's Wi-Fi service is a major drawback, frequently described as weak and unstable with many guests unable to access it in their rooms. This is a significant disadvantage in the modern era.
The spa receives mixed reviews with some guests appreciating the relaxing atmosphere while others criticize the facility's maintenance issues, specifically the sauna not reaching expected temperatures and inadequate heating elements. Improvements in these areas could enhance the spa experience significantly.
The gym, although basic and occasionally outdated, provides functional fitness facilities and includes amenities like squash and tennis courts at no extra cost. Issues such as the gym occasionally being closed and lack of hot water in the showers are noted but do not outweigh the convenience it offers.
The pool area is a standout feature, frequently praised for its beauty, maintenance and pleasant ambiance. Guests value the spaciousness and cleanliness, along with the scenic views and added facilities like a sauna and hot tub.
Parking facilities at the hotel are practical and convenient, particularly for guests with electric vehicles. The availability of EV charging stations and ample parking spaces add to the overall convenience, despite a few mentions of the parking lot's limited size and lack of sun protection.
In conclusion, Hotel Segredos De Vale Manso is highly recommended for its exceptional location, serene environment and friendly staff. While there are areas for improvement in breakfast offerings, room updates, Wi-Fi service and spa maintenance, the overall experience, marked by stunning views, a well-maintained pool area and welcoming ambiance, makes it a delightful retreat for those seeking peace and relaxation.
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