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Summary of reviewsExtended Stay America Select Suites - Cleveland - Airport offers a convenient location for travelers, especially those needing quick access to the airport and the highway, which enhances their reach to various destinations. Guests have appreciated the ample parking facilities and the helpfulness of the staff, who often accommodate requests such as baggage storage. Despite some concerns regarding safety and noise in the surrounding area, the location remains a strong point for many visitors.
The staff are generally praised for their friendly and professional demeanor, with specific commendations for their positive interactions at check-in and check-out. Notable mentions of staff members like Anthony contribute to a favorable impression. Guests appreciated the willingness to assist and accommodate requests, although there are some inconsistencies in service availability and customer service that could be addressed to enhance the guest experience.
While a few guests found certain rooms clean and maintenance attentive, overall cleanliness received mixed reviews. Issues such as pervasive odors, dirty linens, and unkempt public areas detracted from some guests' experiences, indicating a need for improvement in housekeeping and maintenance practices.
Feedback regarding the beds was generally unfavorable, with many guests describing them as uncomfortable and lacking proper support. There were reports of some beds having linens that smelled of smoke, affecting the sleep quality. A minority of reviewers did find them comfortable, but the hotel could benefit from more consistent bedding quality.
In summary, the hotel's strong points include its convenient location and the positive interactions with staff. However, notable areas for improvement are cleanliness and bedding quality, to provide a more pleasant and satisfactory stay for all guests.
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