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Summary of reviewsNajmet Al Esraa Al Zahabeya, located in the vibrant north of Jeddah, enjoys a strategic location praised for its convenience and easy access to key spots like the airport, Haram, Mall of Arabia and various other shopping centers. The lively neighborhood, rich with restaurants, cafes and essential services, along with its proximity to the beach and the Red Sea, make it a favorite among both leisure and business travelers. The availability of parking behind the building further adds to its appeal.
The hotel offers spacious and well-sized apartments, frequently described as beautiful and calm. Guests appreciate the clean, air-conditioned accommodations with separate living rooms and bedrooms, which provide ample space for relaxation. However, there are notable areas for improvement, such as the condition of the furniture, basic amenities and maintenance, which need attention to enhance the overall guest experience.
Cleanliness has been a significant issue with many guests reporting poor hygiene standards across the hotel. Although a few have found their rooms clean, the general consensus is one of dissatisfaction, citing dirty floors, bathrooms, old furniture and the presence of insects. Consistent and thorough housekeeping services are lacking, leaving many areas in need of better upkeep and attention.
Staff reviews present a mixed yet generally positive picture. Specific employees like Mashari and Abdulaziz have been praised for their exceptional service. The reception staff are often commended for their friendliness and cooperation, though there are instances of unhelpfulness and poor behavior, particularly during morning shifts. Overall, the staff are seen as supportive and courteous, contributing positively to the guest experience.
Wi-Fi is an area in need of significant improvement with many guests describing the service as poor, weak and slow. Issues with connectivity and availability have been a common complaint, indicating a need for more reliable internet access throughout the property.
Parking, however, is a strong point, consistently mentioned as ample, clean and free of charge, ensuring that guests have easy access without extra costs.
The beds received contrasting opinions. While some guests find the beds large, clean and comfortable, issues with the cleanliness and condition of bed linen, such as dirty or torn sheets and reports of bed bugs, are significant concerns. The extra beds were often noted as unsuitable and the main beds occasionally uncomfortable, detracting from the otherwise positive aspects of the accommodations.
In summary, Najmet Al Esraa Al Zahabeya is well-regarded for its prime location and spacious apartments, although cleanliness, Wi-Fi and maintenance are areas needing substantial improvements. The generally positive staff interactions and reliable parking service add value to the guest experience but addressing the noted issues would greatly enhance overall satisfaction.
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