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Summary of reviewsHotel Ormazabal in Bergara is lauded for its exceptional location, nestled in a quiet pedestrian area near the town hall and surrounded by vibrant squares filled with bars, restaurants and shops. The hotel's setting allows guests to fully immerse in the local culture, making it a prime base for exploring the Basque region. Its historic building, decorated with original furnishings, adds a touch of old-world charm, further enhanced by its proximity to major highways and regional attractions like Bilbao, San Sebastián and Vitoria.
The hotel’s breakfast offerings are highly appreciated, featuring quality ingredients such as freshly squeezed orange juice, which many guests found delightful. The breakfast is described as delicious and abundant, served in a cozy setting that adds to the morning's pleasant experience.
Guests consistently praise the rooms at Hotel Ormazabal for their spaciousness, cleanliness and charming decor. The accommodations blend historical details with modern comforts, offering beautiful views, balconies and well-maintained amenities. The quiet, well-ventilated rooms provide a tranquil retreat, complemented by efficient space use and superior options suitable for families.
Cleanliness is another strong suit of Hotel Ormazabal with numerous guests noting the impeccably clean rooms and bedding. The well-maintained facilities and attentive staff further enhance the comfort and coziness of the stay, despite the occasional mention of a strong tobacco smell.
The exceptional hospitality of the hotel's staff stands out, characterized by warmth, friendliness and dedication. The owners and personnel go above and beyond to ensure a pleasant stay, offering helpful recommendations and assistance with various needs. This family-run establishment excels in client satisfaction, creating a welcoming atmosphere and offering multilingual service for added comfort.
Free Wi-Fi is available in all rooms with many guests expressing satisfaction over the good to excellent connectivity for basic needs like checking emails and browsing. Despite occasional mentions of poor Wi-Fi, the majority of guests find it adequate.
Hotel Ormazabal offers various parking options, although some challenges exist. The nearest free parking lot is about 150 to 200 meters away with secure options available a bit farther. Paid parking is accessible nearby, but navigating city center restrictions can be tricky.
The hotel’s beds are generally commended as very comfortable with clean, high-quality bedding contributing to a good night's sleep. However, some guests have pointed out the need for improving the mattress and pillow quality, describing some as thin, hard or deformed.
Lastly, the hotel is highly praised for its pet-friendly policies, allowing dogs at no extra charge. This no-fee policy is particularly appreciated, making it a budget-friendly and convenient option for pet owners. The hotel's welcoming attitude towards pets of all sizes ensures a comfortable stay for both guests and their furry companions, making it a top choice for those traveling with animals.
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