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Summary of reviewsEl Pontifical, set in a beautifully restored historic building in a charming village just outside Madrid, offers a serene retreat away from the hustle and bustle. The hotel boasts magnificent views and an exceptional restaurant that garners high praise for its delightful and delicious dishes. While access to El Pontifical can be challenging due to narrow and steep streets, the provided private parking mitigates some of these difficulties.
The breakfast at El Pontifical is frequently lauded for its quality, described as delicious and homemade with a good variety of options including natural juice, toast, fruit and sweets. However, some guests feel that it starts too late and could be more cost-effective. Despite these minor concerns, the attentive and kind service enhances the overall breakfast experience.
Dinner at the hotel's restaurant is a standout experience, set in atmospheric converted caves, providing a cozy and charming ambiance. The food is praised for its excellence with particular acknowledgment of the tasting menu's quality and value. Staff attention and service are commendable, contributing to a delightful dining experience accompanied by marvelous music.
The rooms exude charm and character with tasteful decor and modern amenities set against a rustic backdrop. Guests appreciate the cleanliness, comfort and thoughtful touches such as complimentary coffee and water. While some found the rooms slightly small and noted minor lighting issues, these were outweighed by the overall comfort and coziness provided.
Guests consistently praise the hotel's staff for their friendliness and exceptional service with standout mentions for Béatrice and the manager. The warm-hearted and attentive service significantly enhances the guest experience, making visitors feel genuinely welcomed.
El Pontifical offers free parking, adding to its convenience for those traveling by car. Some guests noted challenges due to the parking area's uneven surface, but the overall benefit of complimentary parking remains a significant plus.
Despite mixed reviews on bed comfort with most finding the beds cozy and conducive to a restful night’s sleep, occasional remarks of discomfort were noted. Nonetheless, the tranquil and romantic ambiance of El Pontifical makes it an ideal destination for couples seeking intimacy and seclusion, highlighted by intimate dinners and fantastic views.
In summary, El Pontifical provides a charming and tranquil retreat with exceptional dining and warm hospitality, set in a picturesque location. Minor issues with parking access, breakfast timing and bed comfort do little to detract from the overwhelmingly positive experiences guests report.
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