InfoSummary of reviewsVilar Rural De Sant Hilari Sacalm by Serhs Hotels boasts a picturesque mountainside location, offering a serene retreat surrounded by lush forests and breathtaking views. It is praised for its tranquil setting, which is ideal for relaxation and outdoor activities like trekking. The hotel is particularly favored by families due to its array of child-centered entertainment options and an excellent family-oriented restaurant. The convenient yet secluded location further enhances its appeal.
Guests generally have positive experiences with the breakfast offerings, appreciating the extensive variety and attentive service. The hearty and varied buffet is well-regarded, although some mention a need for minor improvements. However, the dinner options received mixed reviews. While many commend the fresh and varied buffet, some guests find it mediocre and not up to the standards expected of a 4-star establishment. Issues such as limited vegetarian options and occasional cold food were pointed out.
The rooms are spacious and comfortable with many guests enjoying the large beds, beautiful terraces and thoughtful amenities for children. Though the rooms generally receive positive feedback, there are mentions of occasional maintenance and cleanliness issues. The public areas, such as the bar, restaurant and pool, are typically noted for their cleanliness and maintenance.
The hotel's staff consistently receive high praise for their friendliness, attentiveness and professionalism, contributing significantly to a welcoming atmosphere. Specific staff members, like Ms. Gloria at reception, standout for their exceptional service. Despite occasional mentions of limited staffing, the dedication of the team ensures a pleasant stay.
The pool facilities are also well-received, especially the heated indoor pool, which is popular during the winter. The variety of pools caters to both adults and children, despite some minor issues like potential overcrowding and the outdoor pool's temperature.
Highly recommended for families, the hotel offers numerous activities and facilities designed for children, making it an ideal destination for family vacations. Guests appreciate the family-friendly environment and the convenience of the well-connected hotel areas.
While some guests find the beds comfortable, there is variability in opinions with some noting issues with mattress firmness and the setup of double beds. However, the hotel's dog-friendly policy is a significant advantage for pet owners with thoughtful amenities for pets enhancing the experience.
Overall, Vilar Rural De Sant Hilari Sacalm by Serhs Hotels is a well-regarded choice for families seeking a peaceful, nature-filled getaway with a variety of child-friendly amenities, a friendly staff and a comfortable atmosphere. Show more
